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CB Satellite and Cable TV Comcast / Xfinity Can not access on demand that is included in my package
Comcast / Xfinity

Comcast / Xfinity review: Can not access on demand that is included in my package

K
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9:49 am EDT
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I have been with Xfinity for 8 years and have an old plan. I would like to watch Max on demand. I have confirmed with multiple Xfinity agents that it is included in my package. I have spent hours on the phone with Xifinity troubleshooting, speaking to different level agents and I still can not access Max on demand. After a week of phone calls the Xfinity agent called Max (while I was on the phone) and it seems that Max can not find account information. It was suggested by Max that I cancel the subscription and restart it. However, I do not have a subscription because of the old plan that is no longer offered and if I cancel I would have to change everything and it would cost more. It seems to me that there is a problem between Xfinity and Max with my account. I know I am not the only one because one of the agents said she had the same problem with another customer. There has to be a way for Xfinity to fix this problem because I am sure I am not the only long time customer with this plan. It’s been three weeks and I haven’t heard back from Xfinity or Max.

Desired outcome: I would like to access Max on demand because it is part of my package. I would like to be credited/compensated for not being able to have access for a paid service.

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  1. Comcast / Xfinity Contacts

  2. Comcast / Xfinity phone numbers
    +1 (800) 934-6489
    +1 (800) 934-6489
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    Support
    +1 (877) 231-8749
    +1 (877) 231-8749
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    Hospitality - Questions & Ordering
    +1 (800) 741-4141
    +1 (800) 741-4141
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    Ethernet - Customer Support & Care
    +1 (866) 429-2321
    +1 (866) 429-2321
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    Business VoiceEdge - Questions & Ordering
    +1 (877) 761-7401
    +1 (877) 761-7401
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    Business VoiceEdge - Customer Support
    +1 (877) 543-3961
    +1 (877) 543-3961
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    PRI Trunks - Customer Support
    +1 (877) 229-5999
    +1 (877) 229-5999
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    Hospitality - Customer Support
    +1 (855) 867-5010
    +1 (855) 867-5010
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    Upware Marketplace - Questions & Ordering
    +1 (866) 950-3789
    +1 (866) 950-3789
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    Upware Marketplace - Customer Support
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  3. Comcast / Xfinity emails
  4. Comcast / Xfinity address
    1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States
  5. Comcast / Xfinity social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Comcast / Xfinity Category
Comcast / Xfinity is ranked 54 among 61 companies in the Satellite and Cable TV category