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Comcast / Xfinity

Comcast / Xfinity review: Customer service overseas on xfinity mobile phone service

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10:18 am EDT
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Well it all started on July 25 the last day of Xfinity special when you trade in your Iphone 13 or 14 you will get $800 for the trade. I asked the salesmen if I would get $800 for my Iphone 14 trade in for a new Iphone14Pro, He told me yes thats what the promotion is, so I told him lets do it. I have spent many hours on the phone with customer service and asked them when will my bill be credited for $33.33 each month for 24 months for the phone and my bill will go up $12.50 for 24 months. My bill has gone up $45.83 the full amount of the phone. Call customer service on Sept 5 asking them when the bill will change, she told me that I only get $400 for the trade in. I have 3 copies of chats I have had with customer service and they all tell me I will get $800 for my trade in $33.33 credit for 24 months and my bill will only go up $12.50 per month for 24 months. Now who do I believe, if that was the case I would only get $400 for the trade in I would never have done this deal. Again 3 agents tell me I am correct but other agents tell me no. Either way I have been lied to many times just to sell a phone. Help me get what the 3 agent told me. I have copys of the conversation from the 3 agents if I need them. Thanks for reading this Bill Fallat

Desired outcome: Do the right thing give me the $800for the trade, $33.33 credit each month for 24 months, my bill goes up $12.50 per month. Thats what I agreed to.

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  1. Comcast / Xfinity Contacts

  2. Comcast / Xfinity phone numbers
    +1 (800) 934-6489
    +1 (800) 934-6489
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    Support
    +1 (877) 231-8749
    +1 (877) 231-8749
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    Hospitality - Questions & Ordering
    +1 (800) 741-4141
    +1 (800) 741-4141
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    Ethernet - Customer Support & Care
    +1 (866) 429-2321
    +1 (866) 429-2321
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    Business VoiceEdge - Questions & Ordering
    +1 (877) 761-7401
    +1 (877) 761-7401
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    Business VoiceEdge - Customer Support
    +1 (877) 543-3961
    +1 (877) 543-3961
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    PRI Trunks - Customer Support
    +1 (877) 229-5999
    +1 (877) 229-5999
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    Hospitality - Customer Support
    +1 (855) 867-5010
    +1 (855) 867-5010
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    Upware Marketplace - Questions & Ordering
    +1 (866) 950-3789
    +1 (866) 950-3789
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    Upware Marketplace - Customer Support
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  3. Comcast / Xfinity emails
  4. Comcast / Xfinity address
    1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States
  5. Comcast / Xfinity social media
  6. Michael
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    Dec 18, 2024
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Comcast / Xfinity Category
Comcast / Xfinity is ranked 54 among 61 companies in the Satellite and Cable TV category