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Comcast / Xfinity

Comcast / Xfinity review: Payment issue

M
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10:06 am EDT
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I have been a customer since 1/2023. All of my payments have been on time, never late. On 8/2023, my service was disconnected for nonpayment. I was informed that I was refunded 4 payments on 8/21/2023. I then looked through my bank statement I saw those 4 payments of $96.60 was indeed refunded back to my account. These payments were taken for my account for 4/2023, 5/2023, 6/2023, and 7/2023. There were funds in my account to cover all payments. Why would someone refund 4 months of payments and cause disruption to my service? I went into the local Xfinity because the phone customer service is a joke. They are not qualified to assist with anything. The young lady in the store spoke to someone in her customer service unit and was told that it was a mistake, but they were legit charges because the funds were reversed for NO reason. They said that they would NOT charge me because it was NOT my fault. On 9/18/2023 my account was overdrawn for the $389 that I was told I didn't have to pay. People have their funds set up accordingly. It is not fair that because of Xfinity's carelessness, I have to be charged an overdraft fee. I need to know WHY the funds were refunded, and who reversed the funds. It is unfair that WE the customers don't get any answers from the company. EVERYONE has a compliant about Xfinity. Can someon please advise as to why my life was disrupted when my payments are autopay?

Michelle Brooks

[protected]

Desired outcome: Credit

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  1. Comcast / Xfinity Contacts

  2. Comcast / Xfinity phone numbers
    +1 (800) 934-6489
    +1 (800) 934-6489
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    Support
    +1 (877) 231-8749
    +1 (877) 231-8749
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    Hospitality - Questions & Ordering
    +1 (800) 741-4141
    +1 (800) 741-4141
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    Ethernet - Customer Support & Care
    +1 (866) 429-2321
    +1 (866) 429-2321
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    Business VoiceEdge - Questions & Ordering
    +1 (877) 761-7401
    +1 (877) 761-7401
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    Business VoiceEdge - Customer Support
    +1 (877) 543-3961
    +1 (877) 543-3961
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    PRI Trunks - Customer Support
    +1 (877) 229-5999
    +1 (877) 229-5999
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    Hospitality - Customer Support
    +1 (855) 867-5010
    +1 (855) 867-5010
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    Upware Marketplace - Questions & Ordering
    +1 (866) 950-3789
    +1 (866) 950-3789
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    Upware Marketplace - Customer Support
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  3. Comcast / Xfinity emails
  4. Comcast / Xfinity address
    1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States
  5. Comcast / Xfinity social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Comcast / Xfinity Category
Comcast / Xfinity is ranked 54 among 61 companies in the Satellite and Cable TV category