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Comcast / Xfinity

Comcast / Xfinity review: Service

R
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10:37 am EDT
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Good morning - I am totally disgusted with the quality of customer service I received on 10/13/23. I called for service on behalf of my disabled brother who has service under my account who resides in Baltimore, MD; I live in Annapolis. He was without service for 3 days. He tried unsuccessfully to reboot his system for connection but it failed even with customer support so we set up a date and time for a technician to come out but the technician showed up at my home even after I informed on the call with the proper location. Was unable to secure another date for another 3 days which was unacceptable. I asked if there was a technician in the area that could just check his connection... I knew it was just a 5 minute fix but to no avail that no one would assist! We as consumers pay too much for internet let alone have to be our own technicians! I'm requesting that I be compensated for my inconvenience... his service is far worse than mine. I was livid that I had to drive 40 minutes from my home to assist my brother in which one of your technicians could have stopped past his home for this service.

Desired outcome: As a long time customer I definitely deserve more than $20 compensation; I deserve at least 2 months of complimentary on my account. ([protected]@yahoo.com

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  1. Comcast / Xfinity Contacts

  2. Comcast / Xfinity phone numbers
    +1 (800) 934-6489
    +1 (800) 934-6489
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    Support
    +1 (877) 231-8749
    +1 (877) 231-8749
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    Hospitality - Questions & Ordering
    +1 (800) 741-4141
    +1 (800) 741-4141
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    Ethernet - Customer Support & Care
    +1 (866) 429-2321
    +1 (866) 429-2321
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    Business VoiceEdge - Questions & Ordering
    +1 (877) 761-7401
    +1 (877) 761-7401
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    Business VoiceEdge - Customer Support
    +1 (877) 543-3961
    +1 (877) 543-3961
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    PRI Trunks - Customer Support
    +1 (877) 229-5999
    +1 (877) 229-5999
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    Hospitality - Customer Support
    +1 (855) 867-5010
    +1 (855) 867-5010
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    Upware Marketplace - Questions & Ordering
    +1 (866) 950-3789
    +1 (866) 950-3789
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    Upware Marketplace - Customer Support
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  3. Comcast / Xfinity emails
  4. Comcast / Xfinity address
    1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States
  5. Comcast / Xfinity social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Comcast / Xfinity Category
Comcast / Xfinity is ranked 54 among 61 companies in the Satellite and Cable TV category