Comcast / Xfinity review: Xfinity flex box for peacock

I have been trying since Saturday 9/23/23 to get my equipment sent to me. I talked to a man on Saturday and he said that it would be to me by Monday 9/25/23. It was not here when I came home from work. I called and one hour later I had spoke to Ann in customer resolutions and she said I should have it by the next day according to my notes. I have been told anywhere from 3 to 10 business days! Here it is 9/27/23 and still no equipment! I have been on the phone with three "customer service" agents (none that can speak English hardly) and get this one guy that says my TV doesn't work for this! Who the heck is he? I ask to be transferred to another department and get put back into the hold pattern and yet again, have to start over! So I get this woman named Crystal (that I am still waiting for a manager) that can not either A. Understand English, B. Doesn't listen, or C. thinks she can answer my questions that I have asked at least 12 times to talk to a manager! So now, 1:04:20 minutes later, I'm still on hold! The only good thing is that I have time to write this. This "company" has gotten worse since they first came on the market in the 80's (yes I have dealt that long with comcast/xfinity). I am seriously thinking of looking into another company while I'm waiting for the managers to get out of a "meeting" at 8:30 at night! your ratings in general are very low and there has to be better out there (WOW, AT&T, Dish ect). I would like to hear from a real American speaking person and from Corporate very soon. My next complaint is going to BBB when I'm done here.