Comcast / Xfinity review: Xfinity Mobile

I placed an order just about 2 months ago (Order #[protected]) in June. My very first bill was incorrect. I was charged over $200 for a bill that should have been around $55.

I have called at least 3 times and no success and each representative says they are either going to get it resolved or forward it to someone else who can reassess the issue. I explained I've just signed up and the sales rep who is eager to get the business place the wrong number on a limited gig account.

I talked to a rep and then disconnected and never called back yet when I was signing up I got disconnected 3 times and each time the sales rep called back to finish my order. I text with the rep and still not resolve; not only does the rep not understand what I'm trying to convey but continue to say it is my fault and have to pay nothing. There is never a supervisor available and I cannot afford the $200 I was charged because the sales rep did not complete the order accurately. I was not even an existing customer this was my first month. This is ridiculous how xfinity is taking advantage of people and then giving such poor and frustrating service. Takes forever to even speak to a rep if you do get someone and the communication is poor because of the language barrier and I should take the brunt of this issue.

I am asking that my bill be adjusted properly. I only want to pay for what I signed up for, not for what someone else's mistake has caused.