ComEd
Reviews and Complaints

I lee Lucas live at 7643 s east end apt 2w Chicago. My electric bill spiked from about average $50 a month for the months of April and May for no apparent reason. I call comed and they gave me no explanation. Then it dropped back to normal, I got threatened with disconnection notices if I didn't pay. I feel I should be credited with a refund. I been here two years and my bill always normal about $50. No one checked the meter or gave me an explanation

We would like to place a complaint regarding 3 of your vehicles for placing poles. Without asking they entered the private parking lot for St. Zachary's Catholic Church located at 567 W. Algonquin Rd, Des Plaines, Illinois. There are signs at both entrances to the lot stating large commercial vehicles are not allowed. This is nothing less than trespassing by your employees.

Their work is on the street with the City of Des Plaines which has also received a verbal complaint from us with the engineer regarding Com Ed entering the lot without permission.

Had they a least had the courtesy of coming to our office to ask just maybe we would have responded in the affirmative but not now. This lot is not a utility easement and we expect any vehicle (tire rut) damages done by your vehicles to be paid by Com Ed.

I was divorced and away from the billing address where services were alledged to have been provided in 2008 and since that time filed bankrupt in 2014 as result to divorce and detachment of all accrued bills during the
marriage. Anything to do with that location has no attachment to me which makes sense after the filing. If there were services provided, those that received such services should be billed. I was t old by the Com Ed rep in so many words, She didn't care as long as I paid the outstanding amount and start with paying today or my services where I live will be disconnected on May 18, 2017. My bill that I owe is $34.39 not $727.79
Her bully tactics were as if I were in every way guilty regardless of what happened. I'm sure if there were meter readings the place was probably vacant. The rep said that I should have had the service turned off. I never had it turned on... I will contact the Dept. Of Consumer Services.

I do not want to make this long and drawn out, so I will say that customer service is mostly very bad. It seems Comed employs a lot of people who do not seem to care. I tried getting a service technician to come to my home for a potentially dangerous situation and the customer service agents could not seemed to have cared less. The second time I called, I was passed on to a supervisor who was extremely kind. (I wish I had her name to congratulate her.) She said she would schedule service for the same day and make it a priority. The day passed with no one coming or contacting us.

When I called to find out what happened, I was told I was on the list, but they had no idea when someone would come. I waited until the afternoon of day two to call again. This time, the second representative started out just like the first and wanted to know all over again what the problem was. By this time, I believe I that was the 5th person I had spoken to. This time, I was put on hold for around 10 minutes while the customer service agent spoke with another supervisor and this one seemed to have overturned the original supervisor, thus restarting the process.

Unfortunately, Comed does not give the customer a way of bypassing this type of customer service.

Issued 4/7/17 I received 4/12/17 a letter in the mail saying I have to pay a deposit. I had comed for 14 years I can not rememeber if I paid a deposit or not I was 18 at the time. As of late my light have never been turn off but twice in my younger years and the bills ranges from 100-400 a months. Now I barely staying float with the bills paying 500-1100 a month after I moved 3 times in my adultlife and paid my bills no questions but now I paying 140 extra plus paying off winter bills plus regular bill is alot especially when u are a person who already living paycheck to paycheck. I filling a complaint because as along as I been a customer paying a deposit unless I move or have a disconnection shouldn't be applied then applying this during the months of hardships is questionable as now they have smart meter and been keeping track of low flows months. There is no other electric company in this area for me to look somewhere else I feel they are monopolizing the low poor class and forcing people to pay or disconnect in which they will be force to pay everything plus and extra? Fee to reinstate. This is a form of monopolizing and should be looked into. It be resolved once they take the deposit off unless I move.

On April 5, 2017 at approximately 8:40 and 8:50 am, I was speaking with a representative named Rosa at ComED, from phone #[protected], regarding a bill I received in the mail from ComED. Ms. Rosa was extremely rude and ignored all my request to speak with a supervisor. Ms. Rosa left me holding on so long on the phone I hung up. When she called me back, telling me she had a supervisor, I told her to go to hell. I was going to write corporate about her behavior and customer service. The customer service at ComEd is appalling. The representatives never answer questions. Customers are ignored and over talked by the representatives. When you try threatening to tell a supervisor, most have a "I don't give a f*&^ attitude. I was trying to explain to Ms. Rosa, that the account number and address on my bill did not match. My account number for 6838 S. St. Lawrence, Apt. 2 North is [protected], my name is Rose M. Jones. The meter number was given to me by Wilson Property Management. However, the address on the light bill is 6836 S. St. Lawrence 2. Chicago, Illinois 60637. That is the apartment across the hall from me.in addition, last month, I made a payment for approximately $464.00 to my account [protected]. I asked Ms. Rosa to check the ComEd payments for my payment. She just kept talking about something irrelevant to my account. That is when I requested a supervisor because she would not answer any questions or search the system for my payment. ComEd customer service is the pits.

1:30 p. m. on 2/23/2017 Com Ed Joliet, IL office #[protected]. I was treated so rudely by female representative who did not want to give me 30 seconds to get death certificate to find last 4 digits of my deceased sister's social number, and d. o. b. so I could terminate her service. She said she couldn't be delayed because of other customers waiting. During her VERBAL TIRADE of telling me I would have to call back I was able to find information needed. I think some retraining in manners and patience need to be applied to this employee. So glad I wasn't given a time limit to write this compkaint!

We recently called ComEd after realizing that they were still holding our $200 deposit on hand, as they called it on our bill. We paid this deposit when moving in to our apartment in July 2011, and were told with 12 on time payments we would receive it back. We just called them a few days ago, the week of October 18th, 2016. First they said they had to look into it and call us back, which they never did. We called again a few days later, again, they would have to look into it. When they called back, they said they were not returning our deposit because they said we filed bankruptcy in 2012 and included ComEd in they bankruptcy. I told them that this was false, and that I have paid on time for the last five years. They said there was nothing they could do, and to call a lawyer. How is this legal? Even if I did file, I still paid ComEd every month, which is not something I would even be legally obligated to do if I filed bankruptcy. Please let me know what I can do. All they gave me was a case #, [protected].

I moved out of Illinois and sold my home there. We closed and I disconnected ComEd service on 8/25/16, I have disconnect conf #. I paid a regular bill on 8/25/16 and what I believe to be the last bill on 9/13/16. I heard nothing from ComEd until 10/13/16 when I got a bill from a collection agency for this account. Three things bother me, 1. this service has been disconnected, 2. I never received the original bill, 3 date of service is 9/22/16, is it ComEd's normal procedure to send bills for collection that are less than 30 days old.

Linda Altobelli that works in customer service in oak brook is a drunk and has family in security services and has managed to be able to keep her job not because she's deservant but because of her family connection keeps her from being fired in a company that doesn't hire family/ what happened with that/ Comed is very narrow minded when it comes to management because she has mistreated reps for years and never been disgraced for her alcoholism or removed its companies that give hard working people with good names bad reputations and the her & family member remains in Comed/ I sincerely hope after reading this message this person will be investigated as to her management techniques

I have had comed for about 1 year... I recently recieved a shut off notice. And my service was shut off. When I made the payment of $413 two days later, I was told my service would not be restored until the next business day. I was livid. They received their payment in full and I still had to sit in the dark for another day. This is unacceptable when payment has been made and received. I am sure they had employees riding all through my area and could have had them to make a 5 minute stop to restore my service. I REALLY think this issued should be addressed and not tolerated. We as consumers who are ridiculously over charged should not be treated like this.

I have lived at 701 W. Belmont Ave Appt. 1E for o9ver a year. I wrongly assumed my landlord paid utilities.in all that time I never received a bill. My utilities were shut off. I since have received a bill from them for over $1800. Also was told in order to set up payments would haveto pay $160. I paid it but by not calling them after, now I would have to pay $466 to make payments. They told me there was an $140 charge to make payments so I said I would think about it.in the meantime, I am receiving enormous bills. I am gone most of the time and they are saying my small 1 bedroom apt generated $300 in utilities. Outrageous! Especially when I was gone 2 weekends. I have a disclosure sheet from them from my landlord that states my utilities should be $900 A YEAR! They said they would send someone out to check the meter but I know they will say nothing is wrong. Please help me. I cannot pay this!

I called comed to get an explanation of why was my bill doubled. The representative was so rude and mean. So I asked to speak to her supervisor, and she put me on hold for an hour. I don't know what to do about this because I still didn't get helped and my bill is still doubled.

It started as was over billed for periods of June 2013 - January 2014, normal bill which has been for years is around $90-$120, during those months was getting bill well over $450 dollars and up, Never been bill this high during winter and summer months in the few years I live in this place. Call several times to get issue resolve and they sent meter guy out month later, claim to find no issue, wasn't around when they sent them out as was working. Then call again they sent another meter guy and claimed the same, but this time around notice a month later bill drop back down to normal and has stay normal since. So ask to speak to upper management, to see what going on, and just get place on hold for over 2 hours and just give up as don't have time to spend hours on the phone at a time hoping to get a hold of someone, but did kept trying every few days and the same, issue still not resolve.

Did pay the bill as didn't want to get disconnected and get out of control, but now having issues with that, as paid then the amounts required to avoid disconnect, in the meantime trying to resolve other issue and to this day still hasn't been corrected. To make matters worst paid over $360 on 09/29/2014 to keep from having service disconnected bring the balance down to around $90 bucks. Now to see that I have two deposits added to account on 10/22/2014 for the amount of $133, which is illegal, as been a customer for over 2 years plus and wasn't disconnected as paid amount required on 09/29/2014 and then get another disconnect notice and hasn't even been a month since last payment. Still can't get a hold of upper management to fix issues and try today on 10/22/2014, as soon as I receive the notice and was on hold for over 2 hours and 30 mins before hanging up. This is unacceptable.

My family and I were out of town for 2 weeks and our electric bill was higher than the previous four months but over 300-400 kWh. My wife and I work from home so that energy wasn't being used. No TV or electronics were is use during this time. The weather was colder than normal and I use Nest to manage my air conditioning. No way my energy usage was higher with us being out of the home for 2 of the 4 week billing cycle. I called Comed and as usual they cannot do anything about it since its a meter reading but I call into question the accuracy and legitimacy of the meter.

I just called ComEd today to ask some questions about my bill, but it was a big mistake! The customer representative (Tracy) was very RUDE and kept on saying that she can't understand me, is it because I have an accent? Well, I'm just writing here since I can't find anywhere in their website where to forward my concern. Big company like ComEd should invest in better customer service training, because this is one of the consolation you can give your customers from their stress on paying bills.

From March 2013 thru Feb 2014 my average kWh used per month was about 705. In March 2014, I received a bill stating my kWh had jumped to 1500 for one month! I called Com ed and advised this had to be an inaccurate reading. I was advised someone would come out and look at it, but I had to pay the $358 bill because they could not come out until 04/18, and the bill was due 04/15. ( I was also getting robbed by Palmco Power who was my electric suppiler at the time, but that is a separate complaint) . I advised that I could not pay the full amount due, and was advised I would be put on the budget plan and needed to pay only $134.00 by the 04/15 due date, which I did. The next month, I get a bill for $293.54 due 05/15 . The kWh were only 453, but I was showing a past due amount of $161.54, even though the budget billing details were stated on the bill. I called again, and was advised that the budget billing had not gone into effect as I had not paid the full amount of the bill the previous month. I advised the CS agent that what she was stating made NO sense, and that was not what I was told the previous month, (of course the previous CS agent did not notate the account ). I asked for the budget billing to be canceled, as the amount being requested $134 was higher than my bill which usually ran between $95 and $120, so it was useless. I paid the total of $293 to bring my account to $0.0, and avoid any other issues. This came at a great expense to my already tight household budget, which irritated me to no end. During these calls I was REPEATEDLY advised that the 1500kWh meter reading was correct. For May my bill was $90, for 392kWh, back to normal, on with life, take the loss for March/April. June, I get 2 bills dated 06/18 and 06/19 WTH? Both state $0.00 due. One is a new bill for May, and the current bill for June, showing 94/91kWh per month respectively. HUH? The new Actual meter reading is now showing 200+kWh LESS than in Feb! Just as I though, I was the victim of a LAZY METER READER, who for 2 months did not bother to get out of the truck to READ THE METER, just made up numbers, but stated that the readings were actual and not an estimate. Needless to say, I am furious. Between 04/16 and 06/13, I paid Com ed $503! I am a single parent with one income, so this has hurt. I have received no letter of explanation or apology for Com ed, just a bill stating I have an excess credit of nearly $200. Hey Com ed, maybe I need my money back to pay some of my OTHER bills! Maybe an "Oops, Our Bad", or some kind of correspondence explaining these 2 June bills would be nice. This is what happens when we allow monopolies, which Com ed clearly is, so they have no accountability. READ YOUR BILLS CLOSELY FOLKS!

I was recently separated from the military and all my bills were bundled into one. For the passed 6 months I have been on a payment plan with them to get all caught up. I missed a payment in July and they are saying now I have to pay the whole 926.34 so they don't disconnect. I have tried talking with them asking to pay my previous month which would catch me up on my plan. I did pay 280.19 today. However once I paid it they are trying to tell me it may still be shut off because its in the field . Since the payment was a little late they won't tell me if this will put me back on my payment plan. I have young kids I'm just out of the military and seriously living check to check. I'm feeling bullied by them with no help and nobody else to turn to.

Our bill dated March 22, 2013 (also the read date indicated in the statement), jumped up twice as much from the previous months. I know there's something wrong since we're conserving energy. When I went out to check the meter last April 08, 2013 (16 days after ComEd's reading), it showed a huge difference. ComEd's actual meter reading last March 22, 2013 is 95883 kWh while the actual reading last April 08, 2013 was only 95402 kWh. This is again 16 days after ComEd's recorded reading. We already sent our payment so they won't think of any other way of charging us before we make a complaint. If we're going to complain to them, they will settle it but the other people won't know that there's a fraud in the billing statement. Can you please give us a call on what we're suppose to do.
Thank you... Chatto 4/18/2013

I have been getting very large bills from ComEd. I believe I am being Over-charged by ComEd. My Bills are getting an extra $100 or more every month. my bills are very inconsistance with one another. they are never the same. They came to my house about five or six times, checking to see If I were stealing lights, when they found out the meters were accurate, they did not want to believe that we were using such a small amount of lights, they jacked up the bill like over night. the bills went from $60 to 80 dollars, from 80 dollars to 100 dollars, from 100 daollars to over two hundred dollars, from 200 hndred dollars to $364 dollars, from $364, to now presently 520 dollars. They first sent me a $140 demamdning deposit, changed from that, and sent $180, chnaged from that and trn right around and sent me another $200 demanding deposit. I have all my reciepts. I paid the 364 Bill, and owed 364 dollars, they jacked that up with 514.00 dollars. I dont know if they are trying to stop me from having lights or what? This is getting way out of hand in how they are snding me bills that are inconsistant with one another. I am not burning no more than I did last month. It has not been very cold, and the weather is not freezing, I cannot understand, why they are jacking my bill up evey single month. its like they are trying their best to keep me paying all my money on lights. I have more than one bill to pay. I believe this is because, I told them I was going to seek some kind of justice in how they are billing me. They are chaging me what they want to chage me, and making up stuff. I am paying: 355.03 dollars for electriacal sercvies alone, 100.88 dollars delivery services and 59.07 for taxes and others. my bills went from 48.00 to 520.00 dollars a month, it looks as if its not going to keep growing. How can you burn the same amount. and the bill keep going up? its not cold so what is the problem? I hope you can solve this problem. At one time, they sent me two bills out in one month. they did this about two or three times. I got the bills.