ComEd
Reviews and Complaints

We have lived at this home since Feb 2012. I have called Comed 3 times, set up my account 3 times online and still sent no bill. 5 days ago they came to my door and shut off my power, and since this time I have found out that the reason they shut it off was because there was no name on the bill. I told them well how many times does one have to call and be told that this would be resolved and I should receive something with in 4-6 weeks. They told me that it is not there problem and that a past due amount from 7 years ago needs to be paid before they can turn it back on (different address). I told them that I filed Bankruptcy and that this should have already been taken care of. Needless to say I am sitting here in a 30 degree home with no electricity, except a generator that I had to rent, and paying $30 a day in gas, for a total of $75 a day. I got my lawyer involved and it was supposed to be turned on Friday and here it is Monday am and still nothing. I am pretty sure that when I call them in a couple of hours they will tell me something else so that they do not have to actually have to do anything to quick. Why does it take 5 minutes to turn it off and over 5 days to turn it back on? I will be reporting them to the BBB and also they need to take into account that if they know someone is using the energy and they have the actual homeowners name why not send the bill to them. Also there are people who do have medical issues, like diabetes, use of oxygen, etc. these people have no sympathy or even any brains at all. Spoke to 4 different people and no one seems to know what they are doing. They tell me that everything is recorded, then why is is I have to explain the same thing to everyone at the place, but when it comes to what they say, they tell me that I have been told the same thing before?

In May of 2011 I had a new meter installed. Com-ed finally came and did an actual reading they say in March and by balance went from 195.35 to 814.80 I have been charged for having tow meters running when I don't. I have tried to explain this many time them with no results, last time I spoke with them I told them I have a picture of my old meter and new one to prove I only have one meter. My budget amount due this month is 894.25 which I don't have. I have attached photo of the old and new meters. Please feel free to contact me any time

I've had ComEd service and pay my $20-30 bill in full when I get a chance. Not with in the 12 days they alot, but always paid in full. And after a year and a half of service they request a $75 deposit. I call and try to talk them out of it, they are rude and tell me my bill is late. NOT past due, just late on occasion. I don't pay the deposit. They charge my bill $25/m for 3 months and start charging me interest. I keep paying my current bill and ignore the deposit fee. After 4 months of this they call me to discuss my bill being past due. This can't be legal.

when first moved in a @65.00 deposit was requested they suggested dividing it into 3 equal payments per month plus monthly bill
I am disabled and after seeing 3 bills knew I could be unable to keep up. if you look at my bills in paid closer to $130.00 deposit. IHEAP stepped in and balance was caught up. I was promised by PPM, LLC that I qualified when app filled out could receive subsidized rent in a month (answered a switch and bait ad along with 8 other) I fell behind again wearing two of everything in winter and sweating during summer but the bills continued to be over$100.00 a month. [protected]@260.00 was paid in full they could cut off my power. village paid them in full and they turned around and demanded another $65.00 deposit I paid with one time that way hney couldn't do the $130.00 again. I received a letter telling me I could ever get the deposit back and that my budget payments Would be 88.00 a month. then IHEAP helped and was put on budget plan of @66.00 I have a positive balance on my account. I moved to 540 twilight Dr unit D in Morris IL 60450 on 1/27/12 and they are now demanding yet another 65.00 deposit I asked to be put on budget plan no can do have to live here 3 mos. so they will know prior to this conversation when I was still at Dwight I was told my budget amount could be 33.00. PLEASE HELP I CANNOT GET TWO OF THESE EMPLOYEES TO TELL ME THE SAME STORY... PLEASE I was not behind prior to moving I should not keep being threatened and boy does that IHEAP MONEY FLY AWAY FAST is anyone paying attention

I have complained on this board more than once about ComEd. One of my complaints was that I sent in a payment to ComEd, and it was determined that probably ComEd received and cashed my payment, but I never got credit. The cleared money order has a different ComEd account number on it. ComEd did not respond to many phone and about two written inquiries. I've since complained through the BBB and it took tens of hours and over 1 year's time to recover my $60 from ComEd's at best beaurocracy or at worst, evil money hole. By they way, do not complain through the ICC-I have evidence and am preparing future complaints to show that they are in cahoots.

Now I've sent in another money order, fully documented of course. I made and sent a copy of payment stub (I kept the original payment stub), and I made and kept a copy of the money order. Now it is 6 weeks later and it has not been posted to my account. It is possible that the Post Office is at fault, but knowing ComEd's history of making payments dissappear, I'm now fully engaged in tracking to see where my payment went.

Advice to all ComEd serfs-I mean customers: When mailing a payment do the following:
1) Make a copy of your payment, or use checks with duplicates
2) Keep the original bill and stub, make a copy of it and send a copy of the stub
3) Use tracking or delivery confirmation for larger payments or
3.5) pay at a payment center where payment can be documented

If you can't do steps 3 or 3.5, at least mail it from a more secure mailbox - just don't hang it in your personal mailbox door.
At any time a ComEd employee or partner in crime outside of ComEd (ie Postal Worker, law enforcement agent, etc) can intercept and cash your payment, apply it to a different ComEd account, or just make it disappear. This will cause late fees, postal fees and other inconveniences as much as power shut-off.

Due to some very difficult times with the economy my bills have been late, now comed wants me to pay a deposit that I cannot afford, I am paying my comed bill, but they
are threatening to shut off my power because deposit is not being paid, my account number is [protected]. my bill was 240.00 and they want a 180.00 for deposit just this
month. Its tough enough just to keep things going. I am wroking on getting a new job, 3 interviews just this week,

My name Is Quincy Woods and I am disabled. I've been without power since Monday July 11, 2011 at 7:00 am in the morning till present. I've called and called. The day of the outage I made my intial loss of power call at that time. As I continued to call the automated system told me that power would be restored to my area by 4:30 pm that day. The power was never restored. I called again and finally got a live person and I explained what I was told by the there automated system. The response was the system should have never said that. As of today still no power and I continue to call and still no response of why I was mislead by there system. Respectfully Submitted.

we recently received our current bill and we were shocked to find out that it was for $705.00 when normally it is 60- 100 dollars. Upon examining the bill, comed was trying to charge us for the previous 12 mos (which we already paid) with the usage reading of 804 kwh the most current month which is also the month where in our ac is crancking due to the heat wave. Apparently according to the customer rep. we were being billed estimates all this time because we have a gate and a dog. My question to her was if there was a problem reading our meter all this time how come they never gave us a notice or a call or a knock on the door since I had been home for the past month anyway. All the rep. could say was she can put us on a payment plan. But I said I am not going to pay if I do not agree with the bill. How can they charge us thesame usage of the only reading they got (apparrently thru the use of binoculars acc. to the rep) apply it to every month of the last year, then subtracted the total to what we already paid. I told the rep. not unless she has proof that the usage for every single month for the last year was 804kwh we are not paying and the only bill we feel we are responsible was last mos. W e then demanded to speak to the supervisor, we were put on hold for an hour with no supervisor pickin up. We decided to call back using another phone only to find out that comed was closed for the day. We also tried e-mailing comed but it seem impossible to fit our complaint with 250 characters limit

I have waited over two years for com ed to pick up an old refrigerator to recycle. I finally got through to them, after being hung up on numerous times. They stated on the phone that I was to have a clear path to refrigerator. I am over 65, I do work. They came on time and went and saw the refrigerator. Then they said I was to get somebody in the house to help me remove the doors to the stairway and outside. I got the basement door removed, by myself. The one man complained that they had been here too long. The other one said that I would have to reschedule. They had been here a total of 5 or six minutes. Plus they did have to wait while I got my dogs crated etc. Now I am stuck putting a door back on. I called to complain and they said they were sorry that I could reschedule.in the meantime I'll have to plug the refrigerator in again and pay someone else to remove my doors when they are supposed to be here? I am supposed to pay someone to wait all day to remove the doors? I am sure that will cost me more than the 35 dollars they are willing to give. The other option is to have the doors all off so they can come in whenever they please. Then my dogs can run out and get out of the yard as the people who pick up the refrigerator will not even close the gate as they did not today. Also anyone else can go in and out of my house at will since there will be no door to stop them. Thsi is not a good program, or it is run incorrectly.

Act quickly. Here are a list of organizations to which one can complain about Commonwealth Edison’s billing practices:

Illinois Commerce Commission (ICC)
Citizen’s Utility Board (CUB)
Better Business Bureau (BBB)
message boards on the Internet
Illinois Attorney General’s office
district court in which your electricity service is supplied

Based on my past experiences, complaining about ComEd to ComEd or the ICC does nothing to resolve disputes about a deposit or billing. When I told ComEd that I would complain to the BBB, the customer service person seemed to get very concerned and stated strongly, “We’re regulated by the ICC.” This indicated to me that the BBB is more effective than the ICC.

I complained to the BBB and ComEd fought very hard against my complaint. Past the original BBB complaint I sent, I must have had to respond 4 times and missed the 4th. Therefore it may be that ComEd prevented a complaint on their BBB record, but I guarantee they won’t be so lucky next time. Suing is probably the most effective way to recover money.

ComEd demands a “deposit” from customers which they claim pay bills late.in a past experience the “deposit” amount seemed arbitrary, and was clandestinely broken up and hidden over multiple bills, and in my experience was impossible to recover by complaining to ComEd or the ICC. Currently a different deposit was charged under conditions ComEd caused.

I moved in to a home in August, 2010. I applied for electricity service early Aug, 2010. Without any mail from ComEd in over a month, on my own accord I sent in late Sep, 2010 $60 to be applied to electricity service at my specific address. The money order was either stolen and cashed by someone else, or received by ComEd and applied to a different account. I have a copy of cleared money order that shows a different possible ComEd account number.

In Dec, 2010, ComEd sent me a letter informing me a deposit of $120 is due and will be charged in upcoming bills, but left the reasons vague. If they decided to charge me a deposit because of the delay, it is ComEd’s fault. I got my first bill over 5 months after starting service. Not only did they delay billing, ComEd charged me extremely higher than my actual electricity use.in February 2011 a ridiculously high bill was due of $88 including $48 in “deposit” they apparently caused by 1) possibly making my first payment disappear 2) waiting over 5 months to bill me and damaging my credit with ComEd 3) Making the first bill falsely inflated, thus triggering a deposit, or increasing the deposit amount.

Now I will react with a comprehensive campaign to defend myself. As long as I am unjustly billed this way, I will counter attack. If there is a lawyer / attorney willing to take my case for a low cost, contact me: [protected]@yahoo.com

I had complained to ComEd for years stating that I thought the usage amounts were too high on my newly built condo in the Cary Woods subdivision in Cary, Illinois. They had not done anything to investigate the issue. I moved to another state for work, but still kept the condo. Over the past year when no one lived in the property, I noticed that the bills were still coming through with high usage.

Finally I thought to check out the meter number on my bill to the one on my physical meter. The numbers did not match. I then demanded to have someone check out the meter and make the corrections. To my surprise, my meter was half the usage, almost the equivalance of $2, 500 of over billing to me for the last 5 years.

After ComEd had a person come onsite to confirm that not only my condo was wrong, the entire building of 6 units were reversed. When I asked if they were going to correct all of them, they said no! Only if the property ownere calls in to report for those units. So, they would only correct my unit and the other unit that was mixed up. They also stated that it was very likely that other meters in the subdivision were also mixed up, by they would not notify anyone about it. (By the way, I have also notified my property management company to notify the entire subdivision for verification.)

Now it is 4 months later, and still no correction to my billing or reimbursement back to me has been made. They keep saying that it should have been corrected 3 months ago, but now it will take 2 more weeks... each time. I have now called them about 6 times for resolution. I have escalated the issues numerous times, and no one will give me a direct number to call or any other contact to continue moving forward on resolving this issue.

As of today, I still can not get any manager or billing representative to call me back to correct their mistake and pay me back. So I am now notifying everyone of their illegal business practices and recommending that everyone verify their meters and to be aware of the hassles you will receive from this monopoly!

I just finished talking to one of ComEd representatives… what a mistake that was. I called to complain about the unexpected high bill that I received this month; it turns out that for the past year I have been paying estimates on my electric bills. According to the representative it is a common practice to give estimates for their meter readings, even for a whole year, without any reason. Now I have to pay this huge bill. I’m hoping someone can give me some advice on how I can report this issue to someone who can do some thing about it.

ComEd has been increasing my bill slowly all year without any changes in my household but I did not question it. I just paid my bill each month; however, my November 2010 bill was 414.74 which is more than 3 times what it has been in the previous months (almost 6 times what it was last year this time). I disputed it. They say it is right. My December 2010 bill is 562.94 (still increasing!). They cannot offer any explanation to why my bill would triple, now quadruple within two months time. They basically have the attitude that I just have to pay it. Who can afford electricity of 592.94 a month and still rising? That's rent for some people. Nothing in my house has changed this is ridiculous and they are basically bullying consumers because they have a monopoly on this industry.

I am completely dumbstruck. Last month ComEd quadrupled (this is an exact, not an estimation) my electricity bill. Never in the last year and a half of service have I ever had to deal with such a problem.

Last month the company failed to physically read my reader, so whichever bimbo was in charge of tending to my estimation, they must have assumed that I had overindulged on the the light usage. I am one person, who is home four hours a day, and that time is used for sleeping, not flicking the lights on and off in Morris-Code into the wee hours of the morning to the building across the street, nor are they used as strobe lights to hold chic raves for the trendy youth.

Frustrated, I called and tried to get ahold of someone to assist me in their error, and adjust the ballooned charge. Much to my dismay, I couldn't get out of their automated system to speak with anything other than a cocky voice recording. After trying to submit my meter reading for this month (a choice I was not made aware of until this atrocity had already bitten a portion of my earnings) through the ComEd webpage, I discovered that they would not allow me to submit my accurate reading because it fell WELL below their estimate from last month.

If I had a pair, ComEd would be yanking me by them. However, I sit here, trying to figure out what my options are to protest and avoid another inflated bill. Any advice?

In May of 2010, I filed for energy assistance through ILHEP because I had lost my job, and my ex husband did not pay the bills (I later found out)! I was approve for ILHEP and at that time they submitted payment. After several attempts on their part, ComEd rejected payment stating that there was a tampering charge that was billed in May of 2009! I had stated that no one tampered with the equipment, and that there had not been any interruption of service! They stated that if I paid the tampering charge, that they would accept ILHEP's payment due to my services was schedule for disconnect. I have three disabled children in which one is on a breathing machine. Instead of arguing about the tampering charge, I paid the amount that they charged ($234.35) on May 14, 2010! ILHEP then tried to submit payment again, and again ComEd rejected payment, this time stating that they would not accept outside agency help to pay off the bill and that I would have to come out of pocket. I had explain that I was not working, receiving only $350 a month in unemployment and was taking care of my children and did not have (at that time)$1345. I was told that I needed to make arrangements for my children until I can pay off the bill, and that the doctors statement was not valid. My services was still on at this time and I continued to receive a bill. I then contacted CUB, and they in turn had someone from ComEd send me a letter stating that they received my complaint and that they would contact me at their convince. After a week of not hearing from anyone, I called the phone number that was listed on the letter and asked to speak with the person that sent me the letter. I was told on several different occasions that this person was either in a meeting or on the phone. I had left several messages and never receive a phone call back. I had called CUb again to inform them of what was going on, and was told to "give it a little while" because there was a lot of complaints to get to. A few months had pass, and my services was still on, so I figured everything was taken care of until ComED came and disconnected my services on 11-11-10. At that time they stated that they was disconnected my service because of non payment and that I was stealing electric. I stated. That I had gone through this in May and I thought that everything was taken care of. I then called CUB back and they in turn had someone from ComEd call me. I later found out that it was the person who I had been previously been trying to contact after receiving the letter. She had stated that she was the director of public affairs and that I had not been trying to reach her because she is the only one that answers her phone and that she never got any messages from me. I stated to her that I had talked to a young lady who took my messages, but she continued to argue the fact of me not calling her and that she had been calling me when she only sent me a letter and no other contact with me was made. She then told me that in September, ComEd cancel my account and that I was no longer a customer and that in order for my services to be restored I would have to make full payment! I told her that I was not working and still receiving the same amount in unemployment! I told her that ILHEP was willing to pay but I needed something current from them, and that I had the doctors statement and she then told me that they was not going to render services until I paid the bill in full. I am trying to avoid having to take legal action because now the health of my children are at stake and we have no where to go and no other place to go to try and help with the bill which is now $1756. Is there anything else I can do?

My wife, kids and I were walking out the back of our single family home. My wife was startled at something, and there was a Com ed meter reader in my back yard. He did not attempt to see if we were home by ringing the bell or knocking on the door. So I asked him why he didn't see if we were home. He mumbled something, never looking up and went on about his business. Flash forward to this week, we received our Com ed bill and it was $316. This years' coldest month of Feb 2010, we only paid $80 or so.com-Ed

Chicago, IL 60618

Date Meter Reading Previous Present Difference Temp (Avg)

Aug 20, 2009 ACT 8664 ACT 8815 151 73'
Sept 21, 2009 ACT 8815 EST 8953 138 66'
Nov 18, 2009 EST 9078 EST 9196 118 51'
Feb 22, 2010 EST 9278 ACT 9812 534 27'
Mar 23, 2010 ACT 9812 EST 228 416 38'
Apr 21, 2010 EST 228 ACT 312 84 51'
May20, 2010 ACT 312 EST 382 71 55'
June 21, 2010 EST 383 EST 480 97 70'
July 21, 2010 EST 480 EST 637 157 76'
Aug 19, 2010 EST 637 EST 802 165 77'
Sept 20, 2010 EST 802 EST 942 140 71'
Questioned Meter Reader Oct 10, 2010
OCT 28, 2010 EST 942 ACT 3502 2565 62'
ACT (Actual Meter Reading) EST (Estimated usage)

So you tell me, is this an innocent mistake or is a Com ed worker who was asked a questioned trying to up my bill?

on [protected] we realized we had an electric problem in our home we purchased a few months before, so we call our home warranty provider and have an electrician sent out on [protected] just to tell us our electric lines to our panel have bad lines coming from com ed, thanks 100.00 well spent, so we give com ed a call get put on hold 45 mins finally get to talk to a rep for com ed and get some one to come out the next day [protected] they show up at 4:30 pm and leave a comment card saying they replaced the line, so when we come home and see the comment card we check the problem, well wat ya know the problem is still there, so after calling com ed back they come back out 2 weeks later to fix the problem, guess wat the problem is still there, unstood of changing their bad wire their technician just scraped the wire connection and cleaned it, guess wat the problem is still there, so i call com ed get put on hold again they finally call back an hr later and tell me their tech came out and changed the wire i explain to the rep i'm not an electrician but i know the differance between a new wire and an old one, now the story changes to oh maybe he needed more parts, do they mean the parts they needed the first time they came and said they changed the wire?we're not rich but we try our best to keep up with our bills, and pay our taxes, we are not asking for a hand out and filing a bogush claim, we just want what comed is suppose to provide to their paying customers(working and up to date electric service...)

After paying monthly bills, 10 months later, Comed sent a bill for over $1, 000.00. Comed said the original bills were estimate bills and were mistakes, after long conversion with ComEd rude personnel, unreturn calls, incorrect information placed on account, re-adjusted incorrect billing. But I started paying the current monthly balance and extra 100.00 on prevoius balance. But this month wasn't able to sent payment by due date. So, a disconnect bill shows up for entire balance of 700.00. So, I called ComEd 8/16 to state I didn't have all that money at once, and informed the Customer Service Rep that I would pay last month bill $170+ and $100. extra for past on Friday 8/20. She stated that I needed to pay today$290.00+, and be placed on payment plan. After informing her that I didn't have it, and I would have it by Friday, and since I've been paying extra 100.00 monthly. Her response was that I can't set up what I want to pay, and that I should a payment plan on past due of $85.00 along with current. But I have been paying $100.00, which is 15.00 more than payment plan. Also, she stated that the balance was $1195.00 which included new bill of 298.+ and previous. After more than 40 minutes of rude conversion with Com Ed rep and 30 minutes holding before I even got her. I expressed that she was rude, and I would like to speak with Supervisor, her response was why?, they would tell me the same things. I still insisted that I speak with supervisor or collection dept, to state that I would pay this Friday 8/20. Finally, she stated that she would put in a request for supervisor to call back and it would take over 1-3 day and service will be disconneted and with 690 calls on hold. I informed her that I don't have the money and I will paid Friday, after explaining that my husband is out of work. After all that, I really wanted to tell her that if Com Ed would treat their customer better that 690 people wouldn't be on hold.