Pizza Hut review: poor customer service! 48

Dear Customer Service,

Kindly note that we been treated very poorly at Al Qusais Br, near Grand Lube Auto Services.

At first, we discovered on the table that the Main Large Pizza is not spicy, while we paid extra for it. Contacted the counter Server Grace, to do the needful at the earliest, since the whole family were waiting for it, but as per her, she will Serve the Pizza on our table, but even after 1 hour no one serve us the Pizza and our whole meal was spoiled.

Contacted the duty manager Mr. Housam but no use and the whole family returned home upset.

We would like to elaborate that we had a patience, when Pizza Hut Team made first mistake for not making the Pizza Spicy, but how come they ignore our family again by not serving us the Pizza even after 01 hour.

This should be investigated and feedback to be provided within short time.

Moreover, we recommend to appointment Customer Caring staff.

Regards,

Used mobile app to order. Was charged extra even though my item was included in the deal I chose (apple pies). Called store to complain and manager seemed unfriendly and hurried. Shouldve stuck with dominos.

My family and I went to Pizza Hut last night for dinner. There were eight of us all together. My sister ordered some pzones. When the waiter came to deliver the order, he spilled the hot pizza sauce on my arm and my lap. It was so hot it burned my arm and leg. The waiter apologized by saying "I'm sorry. I have spilled sauce on me before and it is hot." He was not very sincere. He took his time getting something to help clean it up. I had to hold my pant leg up away from my leg while my sister wiped it up. Afterwards, he just acted like nothing happened. I had red marks on my arm and leg. When we went to checkout, my sister told the manager what happened. He said she wouldn't have to pay for the bill.she explained we had separate bills. When he saw my bill, he changed his mind and only took 50 percent off. I think it should have been free.

Hi Customer service, I don't know how to start but anyway I hope you guys can understand what I am really trying to say. I live in Dubai and I usually make a calls for delivery any restaurant but still I love pizza hut specially the veg salad and people in pizza hut noticed that I am their regular customer, I don't understand why some of your customer service were answering the phone too rude, where is the polite of you guys? where is the patience from you guys? is your customer service or management didn't give any trainee how to talk properly to your customers?
Salad is my favorite dish but I mentioned every time what to put in the salad, But when it came there are some veg are missing and it is so poor salad...why? why you guys can't put enough as per on the size of the box? why lots of missing? and why it is so different if I personally come to one of your outlet I can select my own salad but I expected you guys do they same as I mention over the phone, but why it comes so cheap? its ashamed to my guess then. Please guys change this way, resolve this comments I love pizzahut but I hate your service to us, remember we paid an exact amount and delivery charge, remember that!...

I had the worst experience today at store #011667 in napa, ca my order was not correct. I called and was spoken to rudely so I asked for the manager. The rude man claimed to be the general manager. I asked for his name then for the name of the district manager. He refused to even give me his name and hung up. I called back 3 more times and was Jung up on immediately after the phone was picked up. I assume they saw the caller is. The 4th time tryin back I got another employee who told me the manager was KYLE. To get any more info he said he would have to transfer me to the manager. After being put on hold he got back on because the manager wouldn't get on the phone. Now I have to go in person which is difficult as I am a permanently disabled combat veteran.

i was working in pizza hut Saba avenue Karachi Pakistan till last 6 months and my new manager named Bilal Iqbal not treated me well as previous manager and i quit my job because he is just point out me in whole employees for working he is taking the best work from me but he always disappointed me in my work so i left . . . :(

On May 26, 2008 I phoned in my order using a coupon for a large pizza and a 2-liter of Pepsi for $14.99. Upon arriving to pick up my order they gave me a medium size one, I said that it would be ok, here is my coupon. Here is were it got ugly. The shift manager "Richard" said I cannot use your coupon for this size pizza it will be $17.99 "give or take a few pennies". I said you are kidding? I was willing to accept the smaller size, but I was not going to pay more than my coupon amount. Why should it cost me more for less? When it was their mistake. Then to top it off "Richard said, "well do you want it or not? I said, "You know, I don't think I do." Then I drove across the street to Sonic.

On Friday, January 9th, 2009 at approximately 10:30 p.m. I tried to place an order with Pizza Hut through the phone.

I was asked by the call centre, can I help you. My response was yes, I want to know about the 3 pizza deal. The representative then told me she did not know about the deal. She proceded to ask me for my phone number, address, name etc. I explained to her that I wanted to ask her about the deal and I did not want to go through all the questions prior to me making a decision about placing an order.

She then put me through to a manager "Angela" who also did not about the special. This special was on the internet under Pizza Hut. She was very rude and she told me to hold on, this lasted approximately 15 minutes. She never came back she disconected me on the phone.

I called back again and spoke with a manager "Syed" who then after a while took my order, he was also not very nice.

This kind of service is unacceptable, very poor customer service skills.

I would like to be compensated for this.

My email address is Jordjan2007@hotmail.com.

On the afternoon of the 4th July 2009 I order the three Pizza Mia pizzas for $15 from the Aitkenvale Pizza Hut store. On the Pizza Hut order line, it clearly states that the pizza mia pizzas are topped to the edge. My pizzas were not topped to the edge and as none of my family ear the crusts on the pizza, alot of the pizza was wasted.

I rang the store at 8:00 that night to complain that the pizzas were not as advertised on the order line. I spoke to two managers.
The managers were quite rude and treated me like an incompetant idiot. They then said that they were making their pizzas according to specifications and were correct in saying that their pizzas did not have to be topped to the edge.

They then expected me to go through my bins and retrieve the left over crusts from my rubbish bin and take them into the store, along with getting my 5 year old and 1 year old children out of bed to do this task.

I am completely disgusted with this treatment and I would appreciate it if this complaint could be taken further.

The store later disconnected my call after 1/2 hour of being on the phone to them without talking to me at all.

I then contacted the pizza hut ordering line again and the gentleman on the line advised me that the pizzas are supposed to be topped to the edge.

One night my friends and I decided to order pizza hut. Here there is a call center that you place your order with. We were hung up on more times than I want to admit because I just should have called Domino's because I have never had a problem with them plus you do not have to call a call center, you talk to the actual store. Well, the first time the order was late. So, we called them and were told to call back when the driver actually got there that it had to be 20 minutes late. So, we did just that and we waited another 20 on top of 45 minutes to start with. And they said we would get the discount on our next order. The delivery guy told us the call center did not put the order in. So, about a week later if we called them once again to order pizza. Thought maybe we just a bad call center rep but keep on reading the call center is a joke.

My friends are here working in town and with a big company with lot of other workers. We call not even a week later to give it a shot again thinking maybe the call center was just over loaded. Well, I called told the lady I wanted to place an order. And that we were told we would get a discount on our next order because our pizza was later a few days ago. The lady said Mam, being very rude, that is not the way we do it. We give the discount the night it is delivered. I told her how was that when we were told to call when the pizza gets here and our order was already processed. I said I would like to speak with a manager. She then said, I do not think that is necessary. But hold on.

She came back and no manager. She said do you got the receipt. I said hold on. She said I do not have time to hold on I have orders to place. And she hung up on me. Well, I called back and just placed the order and never mentioned the discount cause we were just hungry. And that was that. But I called back to check on the order and they said it would be 30 minutes.

So, being nice when the order was not here in 45 minutes I gave them another 30 minutes to be well over their 20 minute late dead line. I called and they said it was on the way. I waited another 30 minutes. And they then said the delivery driver had been there but no one was there. But that was far from the truth cause I work at a hotel and I work at the front desk and there is always some one at the front desk. So, they lied. So, they said they would resend it. Well, long story short the pizza never got here. This was at midnight and had been calling since 8:30 p.m. The call center just gave us one big run around. We dealt with all that until midnight and went to be hungry.

I later called a store out of curiosity to see what they had to say about the call center. And they told me they have had complaints with the call center for a long time. And even the worker was surprised to see it keep happening and nothing being done about it. I guess Pizza Hut makes enough money they do not have to care anymore about the customers.

I also called to complain. And it is hard to get a number to reach anyone. Someone was suppose to call me with in three business and with out saying I am sure you see where this is going... I never heard from anyone.

So my suggestion to anyone if you are hungry and expect to get pizza delivered to you by Pizza Hut prepare to go to bed hungry. Call Domino's or some local pizza place because the call center's are very rude and it obvious the company alone does not care cause they feel like you will call back and order again like I did. But I will never send another dime at a pizza hut.

I have been a long time, frequent customer. I have returned to Pizza Hut time and again though my order is often (usually) wrong. I seldom complain. Tonight I ordered delivery to find when the pizza arrived that they would not take my check. Now they have spent the time preparing the food, sent out a driver, and with NO warning what-so-ever, they would not provide. I called and spoke with the manage (Alicia?) who apparently could care less about customer service. She said their policy changed about 1 month ago. I told her that I was a long time, frequent customer and would not be returning my business there. Her response: "thank you for letting us know." I am completely appalled by the service I've received tonight! I work for a large hospital and will be sure to tell EVERYONE I know about this!

Had a very unpleasent experiance tongiht with our local pizza hut location in Cheyenne, WY. My wife and I called and order in at 7:15 pm to place an order for delivery. We were placed on hold for 5 minutes which we always expect on a friday night. When the girl got back on the phone she asked how can she help us. We told her that we wanted to place a delivery order since the website wouldn't allow us to. She responded back that they were completely out of food so we couldn't order from them. Then she hung up. I then drove by the location to go to Dominos a couple of blocks down the road. They were open and serving customers at the location.

On January 19, 2012 about 5:30 p.m. I called my order in to pizza at the Zachary, LA location, which is my hometown where I live. I ordered a large thin crust pizza with three topping. Half pepperoni, the other half with ham, jalapeno peppers and pepperoni. This is the order I get all the time. I was told my order would be ready in 25 min. So I arrived about 6:05 p.m. There was a line of people. So I got in the line to pick-up my pizza like I always do. After standing in that line about 15 min. The cashier said I had to get into the other line to pay for my pizza. I told her I called my order in at 5:30 p.m. and my pizza should be ready so I just needed to pay. She said I still had to wait in that line to pay. There are to registers but only one cashier up front. I ask her why they don't open up the other register since they had lines of people. She said someone called in so they were short handed but we all in line were complaining because they had about 10 employees working in the back. So I think when we call our orders in if your store is backed-up with orders they should tell us up front and let us decide if we still want to place an order. So about 6:37 p.m. I was finally able to pay for my pizza. But of course you know my pizza was not good and hot by that time. When I got home I was even more disappointed. My pizza was not half and half. I only had two slices with pepperoni. The rest of the pizza was the three topping I order. My grandson was very upset because he is 8 years old and he eats his four slices and I eat mine 4 slices but this time that was not the case. On top of that you all have cut the size of the pizza down anyway.
What happen to the 12 slices for a large pizza.

I usually do not have a problem with Pizza Hut Pizza or service but the crust had a sweet taste last time I bought one for $10, which is a great deal by the way, however, that sweet taste has got to go! YUK

I reside in Mt. Isa North Qld Australia - I have ordred pizza at arount 6.20pm tonight = the time is now 8.35pm after calls to the twilight zone of pizza that told me the order had not even gone through ever though I have the call and time on my mobile = andI told me that there was no thin base or anything else plus I wanted little fish on the supreme only the ordinary base ...bah bah bah bah bah and then theywould take of cost of delivery - but low and behold when I said that I was a very regular customer and I should get the pizza's for free THEY WERE AT ME DOOR WITHIN S MINUTES = DON'T KNOW HOW

BIG YANKEE BUSINESS = I HATE USING YOU NO CUSTOMER SERVICE AN D I HAD TO SPEAK TO A NO ENGLISH PERSON = GIVE MY MONEY BACK I AM A GREAT GUSTOMER TO YOUR FANCISE STOP S------ ON YOUR LOYAL CUSTOMERS

Lynette Thodsen
156 Camooweal Street
Mt.Isa Qld 4825

yestarday we went for a dinner at pizza hut in (uae al ain city) i asked the weitress for a bottle of pepsi instead of the mashine she asked the manager and the manager refused and i said i will pay for it but she said its not about the money its about if other customers will see the bottle then they all want the same but i insisted i wanted a bottle so she went and she came back and she said that they dont even have bottle for deliverys anyhow it was not nice from them at all and then my kid wanted a bigger plate for her salad just for the space cz the salad plate she found it small so the waitress said that its extra charges but the point that we always go to pizza hut and eat there but its the first time they deal with us this way and we were very upset and from now we will not go to that pizza place cz of their service though the waitress was nice to us but the management is bad :(((.

remove all cheaters in barking pizza hut like mr. naeem mr farooq mr ali from sialkot pakistan

remove all cheaters in barking pizza hut like mr naeem mr farooq and ali from sialkot

The pizza hut on Guadalaupe St in Austin, TX is absolutely terrible and unprofessional. I am appalled by the fact that after trying to order pizza, they hung up in my face four times. I will be calling the district manager and filing a formal complaint as well as with the Better Business Bureau. I am thoroughly disgusted by their low-level of customer service.

Well I worked in Texas pizza hut and they treat employees ugly there. This waitress was always pushing me calling me ugly words that I can put down. So I finally quit cuz I am a mother who was trying to support my child. I am a single mom so I took my job seriously. Other employees would have sex at the store and do drugs. They don't know how to run the store. It'd just sad.

So, my husband is in the military. We used to live in Tucson, AZ and stayed on base, he also had (and still has) a Tuscon cell phone number. Fast forward... We moved to Louisiana and called the stupid call center to place an order, we give them our address & zip code here in LOUISIANA and pay by credit card, but somewhere, somehow, some way, the order gets sent to a Pizza Hut in Tucson. Well, you know, its a Tucson area code, a little mistake. The delivery guy in Tucson calls my husbands phone to ask him where is our house. We tell him that we live in Louisiana and a brief version of what probably happened. Ok, no big deal, we'll just call the call center back and ask for a refund. Yeah... right. My husband ends up calling about four or five different phone numbers trying to find out where to get his refund and who's going to give him his money back! Really?!?!...Seriously? So, the call center that placed the order, took our credit card info cannot issue a refund? The call center transfers us to two other departments, then gives us a different number to call. Then WE have to call three other numbers before we actually find someone who MIGHT be able to get us our $45 refund...to be continued.

My family an I went to pizza hut tonight at around 830pm in clarksummit pa on 900 state street there was no one in the place at all we were the only customers there we had the worst customer service we have ever had my wife and myself decided to get the salad bar badd idea everything was terrible I myself got sick as a dog because of the ranch dressing it must have been out all day long it was about a 1/4 full so we asked the waitress if she can refill it she used the same pan therefore cross contamination bigg bigg issue well I got very sick from it the dressing that is at least who knows the pizza was terrible breadstick way overcooked I asked for the corporate office ## the manager says he don't know it now what kind of manager doesn't know that number come on really they must hire the stupiest managers that have no experience at all instead of professionals WOW what an experience I will never go back there again 3 strikes your out ...

today i wanted to order some pizzas and they told me they don't have service for this location (C.V.raman Nagar), same thing happened with my friend also who is staying in AECS Layout.

on friday april30 i got honney rosted bone out wings they said mild they burned my mouth wife tooik them back msnager refused to replace them said to my wife tossthem i dont care. this is the second time she has been disrespectful tous, iwillnot eat any thing from there until she is set go

The next time you order from them let them know up front that the pizzas need to be as advertised or you will refuse the order. Or, you can take a look at them before paying and see if they are to your liking. If not, send them back, but don't expect them to do business with you in the future.
I agree that they should honor their advertising. I don't like being cheated either. However, a lack of continued business will hurt them more than anything. If you believe it to be a matter of false advertising there are other things you can do to make them compliant. Reporting them to the proper authorities may be your best bet.

I ordered a large super supreme pizza, the special for $10.99 last night (11/19/09). I picked it up myself. When I returned home and started eating the pizza, I found that it was the hand-tossed crust instead of the pan crust that I had ordered. Also the center was gooey (cheese) and the dough was very soft and poorly cooked in the middle. The pizza had not been cooked long enough I felt, as even the toppings (onions and green peppers) were too crunchy. Also, I ordered wings and was told that ranch or blue cheese dipping sauce was extra. I was very disappointed in this order. Pizza Hut has always been my favorite pizza, but this last order was very unsatisfactory. What are you going to do about this? The Pizza Hut location nearest my home is on Old Fort Pkwy. in Murfreesboro, TN.

Brenda Clem
713 Cason Lane
Murfreesboro, TN 37128

Pizza Hut is awful. After waiting 10minutes to be seated in an almost empty restaurant, we then waited over 25 minutes without even being asked what drink we wanted; catching the waiters and waitresses eye nothing was happening; getting up to complain i saw our waitress wiping her nose with her hands so i left that very moment.
Very appauled and dissapointed. It was not even busy, no attention was paid to us whatsoever, the staff were ungracious and rude and the table was not even cleaned.
Awful.

I would just like to say that I applied for a part time job at Pizza Hut a few weeks back.

I rang and spoke to the manager and he said he would look at my application and ring me a couple of days later.

I have never recieved a phone call, letter or any acknowledgement of my application at all.

I appreciate that the company must get hundreds of applications and they are not in a position to reply to applicants but what did annoy me was the fact the manager said he would get back to me and he didn't.

I just feel if thats the way they treat someone who has taken the trouble to apply and followed it up with a phone call, I really wouldn't want to work for them anyway.

Has anyone else been treated in this offhand way when applying for a job with them?

I want to tell you all that pizza hut is becoming a complete rip off. I ordered 2 medium pizzas that were supreme. When I got them 1 was ok the other looked like a small plate. I called pizza hut talked to the manager I guess. She said, that she would make them over but I had to sendthem back. Everyone had started eating. I told her that I could'nt return them. The only thing that she said was I'm sorry. I paid &21.00 for this? Pizza hut was once a great place, but I'm not pleased at all anymore. If i had seen them before they came I would have told them forget itttttt. From a displeased customer in London, Ky. Thank You

I ordered 1 large pizza and 10 cheese breadsticks to be delivered to my home around 5:00 pm yesterday. My pizza and breadsticks were said to be delivered within 45 minutes and it came in 25 minutes, I gave a nice tip to the courteous driver. I proceeded to eat three pieces of my half of the pizza and my son ate breadsticks. When he went in to get some pizza he found tiny baby cockroaches crawling all over the box, they were hard to see because they were the color of the inside of the box. I was so disgusted that I threw the pizza out. I called and tried to get in contact with the manager and was disconnected or hung up on twice. I love their pizza and wish to remain a customer but I don't think I can ever eat there again.

If you guys want to complain and think you can do any better than do it.

It is hard especially when they can't have more help because of labor going high and the economy being bad. Accidents happen so get over it. Stop ### about it and go somewhere else!

i order a pizza on 9-21-08 from batavia pizzahut. it took 75 min for the pizza to come. when i called them she acted like she didnt even care about me or my order. i was so disapointed in them. it really sucks when they redue your zone and u have to order from another hut and they dont even care asout u. yes my pizza was free. thats not the point. the point is u need to take care of customers or we will order some where else and tell people not to order from u. i am so angry thios is not the first time for all this mess. it really sucks. so dont order from batavia they are only interested in the people from theryre town only i would hope they will give us some coupons fro all the troubles we have had, its not fair to me as a comsumer.

colonsmartcleasner
Posted: 2008-08-24 by Mark Keyworth [send email]
FRAUD

Complaint Rating:
FRAUD

Complaint Rating:
colonsmartcleasner Complaints - froud
Review all colonsmartcleasner complaints
colonsmartcleasner
Posted: 2008-08-24 by Mark Keyworth [send email]
froud

Complaint Rating:
I to was a dumy. i was on a survey, took the trial offer and got scamed. there were no phone numbers on the offer but i thought there would be with the trial shippment.NOT, only a web sight. when i went to bring it up, all that would come up was a picture of the bottle of colonsmartcleasner, when i clicked on the bottle it would take me to another sight. i tried several times the same thing kept happening. So there i found a phone number so i called it. they kept saying they had nothing to do with colonsmartcleasner.needless to say i was very angry.then i thought well when it comes in i would just put on it return to sender and wait for a refund. well it never happend... my bank said they couldnt do anything for thirty days from the day i sent it back. so i waited filled the dispute and waited four days for the results.. well then i get the results from my bank... NOT HAPPY my bank sends me some copys off the internet from colonsmart stating there is only one way you can receive a refund.you have to follow four steps. one of thoughs steps are they do not except Return to sender packages as a way for refund. what they dont say is that package i sent back is theirs now and you get nothing for $88.98.now it said nothing about ANY policys when i ordered the free samples.and when i got the free samples it had nothing of any policys either. so im out the money and the FAKE product(COLONSMARTCLEASNER). OH DID I MENTION YHE PRODUCT DID NOTHING... I TOOK THE SUPPOSEDLY FREE SAMPLES AND HAD NO REACTION ! if there is anyone out there that can help me get my money back.i would be very happy... oozman.com@live.com TO EVERYONE------ STAY AWAY FROM COLONSMARTCLEASNER ! THERE A RIPOFF !

1 minutes ago by Mark Keyworth [send email]
i forgot to mention the paperwork my bank got off the internet was dated july 10th 2008 REVISED. this was 2 mth. after i sent mine back. when i got my (FREE) sample.i couldnt get on their web site to cancel nor did they have a phone number... COLONSMARTCLEASNER IS A RIPOFF...

Around where u live there's a great pizza place called Deez. Everyday, I just can't wait to have Deez in my mouf. They are brilliant pizza engineers, and they have such low prices.

Why would you people go to Pizza Hut? Seriously their pizza is nothing but greeze! Managers have no right to threating employees, But if your told to wash dishes then you wash the dishes. That just way it goes.

Went to collect pizza from west wickham which we ordered at the counter.we got the wrong pizza .asked is very importantfor one deep pan and it was not.this we realized when we came home.when we rang the pizza hut delivery place the manager said to me it must be the communication problem.the pizza also was not cooked properly as the cheese looked cold and pressed. moreover your manager at that branch said to go back to them to get another one.i would not trust them as instead of apology, he tried to find excuses for his failure.in this economic climate customer service and satisfaction is very important.if it is communication problem then your companies training has to be looked at.i hope this complaint be taken as a spur for imrovement and not be discarded.

a want the name list of all piza hut manager in karachi if any body now abt hashim so plz tell me in wich brach he works my id is vetec2003@yahoo.com

They say Pizza Tastes better the next day. Only works if it was delivered the day before.
Signed still waiting for my delivery.

Delivery service is so poor I have now been waiting over two hours to get my order.
Pizza Hut should promote Breakfast, because that is probably when I will get it, but then again which Day? We have rung twice and heard a lot of rubbish.

I have always wanted to work for Pizza Hut part-time, but it is rather discouraging to hear such comments about the employees behavior with customers.My complaint is that I can never get an application to apply, because the managers, and team members are to lazy to go to the back of the store to get them.

My impression is that district managers are not doing their job when it comes to managing their stores and employees.