Convergys
Reviews and Complaints

Can a HR terminate the employees for not acknowledging something which they don't agree with? I recently joined Convergys, Gurgaon and I was on PST training period.

My trainer Mr. Ronald Raj Dutt, shouted at me and insulted me in front of our entire batch just because I asked him for a help to set my monitor since it was not working. Before that, in the morning also, I asked him for help regarding my cab since I was not getting cab for 2 days. Then also, he disconnected my call and shouted at me for that when I entered inside the training room.

I did not say anything, just asked him to talk normally. Can't he talk to us like a human? He talks to us as if we are some dogs, not a human. He doesn't have any professionalism. Everytime, instead of teaching us, he would just threaten us that how powerful he is and how he has that ability to terminate anyone whenever he wants.

Later, his boss (the training manager) called me and again, she was shouting at me on top of her voice. She was more annoying than her subordinate Mr. Ronald. She literally was abusing me. For what, I was still wondering. She did not even let me speak a single word and I was like, a small puppy, in front of them.

After that, I have been asked to acknowledge a CAP which stated something I didn't do. I completely denied to acknowledge the CAP because I did none of them mentioned in the CAP. I just asked for help regarding my system and cab.

I then cleared everything regarding that with the Senior HR and she agreed to write what exactly had happened. Everything had happened in front of the entire training batch so neither I could lie nor could he. I told her everything and they investigated on that issue as well.

But then again, a man who claims himself to be my HR (but he is actually an HR), didn't buy it. After 2 days, he called me to his office (twice), let me sat beside him and asked me to acknowledge whatever he has written on the CAP and when I refused it, he shouted and yelled at me the same (why can't these people talk normally?). Whatever written there on CAP was all a fake allegation and so, I couldn't acknowledge something which I haven't done, right? Finally, he asked me to leave the office and sent me a termination email on the basis of insubordinate that very night.

Is not acknowledging the something which is not correct and which I am not agree with or haven't done, an insubordinate?

Does he have that authority just because he is an HR, to fire anyone just like that?

Whom should I approach for help?

I am new here in this company so I really don't have any idea whom should I approach for help and I don't even have that senior HR's contact no. or mail id. Her name is Anamika.

Can they terminate anyone without adding any senior or other officials while terminating a employee through email? In that termination email, he didn't cced anyone. It was only me. Sent from his id and sent to me only, no one in the cc list. Is this termination legally right or void?

The hickory nc converges, has got to have the highest turnover of any of them due to incompetent . Tm like jamie carr... She wouldn't take escalations she would refuse and go smoke ! So i tried to handle all calls my self in fact she wrote me up for something she should have done and making a gay comment.. The next monday i was fired >law suit filed and reported dear hickory residence dont waste your time at this company>. All there looking for is number and threatening the employees to get hose numbers

I was only 4 weeks out of training and till learning the ropes and got let go cause i didnt know some of the stuff yet. The tl said she would help me but never did and when i did ask for help i was ignored. People that hardly showed up for work never got in trouble and we were told that u get 3 verbal, 1 written then fired i was there everyday and also ppl that swore at customers are even still there. I need someone from the company to get ahold of me or Ill pursue this issue further

I have requested for a credit card of ICICI Bank from my company side and I did not get my credit card yet, I have received a massage that your card has been return however my company address is correct. { sec-48 sohna road Gurgaon bestech tower}. This Is the courier ID {[protected]}. I would request you to please check my credit card and send my company address.

there is an agent that I spoke with her name is Shakeyla. She is very rude and has an attitude. I believe she is stealing from the company. I work with her and she is always stealing time. She is also using others information and Im not quite sure what she is doing with it but it cant be good. Be careful because she is sneaky and connivving. I hope she gets what she deserves.

When I say run I mean run. This is by far the worst job I have been at. For 1 how they get you is they state that you will be customer service with a 2% sales goal, but when you finally hit the production floor its a whole another story. When your going through the training which is like 6 weeks, the trainers are all like extra nice and seem like they care so much about you, having you do focus groups and etc. They also don't tell you that you will be on a flex schedule so forget about trying to make plans. They also seem to like to change your schedule and coach and not even tell you. I did not see the point of training you to use the tools considering that 2% sales turns into 98% sales. To all At&T customers, customer service will not exist on the call, but into annoying call with the rep trying to sell uverse at least twice ( don't blame the rep). What makes it worst is that in the chat rooms (which is pointless) is that u have to post green dots indicating that uverse is available, in some cases the coach would pull you to the side and screen that call to see if you transition to a sale (everyday). To the customers that ask for a supervisor while on the call, don't blame the rep if one does not get on the call right away, the only way to ask for a supervisor is through a chat room and the coaches themselves tend to always ignore the rep when they ask for one. So if your waiting for one that's why. PTO was a joke, you can clearly see you have hours available and they tell you how to do it yourself but when you go to put it in it gives you a date of when you can, once you wait for that date and re-apply for it, then gives you another date. Which in turns means you have to ask a supervisor, but if you haven't sold anything then you get completely ignored and I mean ignored f(ie multiple supervisors). You can schedule uto no problem though. All in all this company baits you but once your in you will hate it, stay away from it at all cost its not worth it, and judging from the other complaints on here trust me when I say what I type is the dead honest truth. Good luck..

CONVERGYS (Jose Ma. del Mar Avenue Asiatown IT Park, Lahug, Cebu City 11th & 12th Flr i2 Bldg Philippines) Human resource dept. namely EUNICE I was one of their previous employees back in 2010. Was connected with your company for just 3 months. I recently filed my clearance last 24Oct2013. There was a note on the clearance that it will take 30 days to get the documents and the final pay if any. I know for a fact that I will not have any final pay from the company since I went on AWOL, this is a fact I accept. What I can not accept is the fact that they are giving us point of contact to check if we can get the documents but we are always routed to voice mail. I'm always given a turn around since I'm actually asking when I can finally get the documents. It's been more than 1 month now. The people in the reception area was very rude. You have been asking your agents to deliver exceptional customer service but ironically you CAN NEVER do that to your employees. Is this due to the fat that we are not connected with the company anymore and people are treating us this way. I will be filing a legal complaints to one of our government agencies here in the Philippines.Your company have given me a very bad experience since I was an agent up until this time. I know that I am not expecting any replies from you. But hopefully you will train all your human resource people on GOOD customer service because they have none at all. I am still filling a complaint though our DEPARTMENT OF LABOR AND EMPLOYMENT.

I never thought that I would be reaching out to others on the Web, like myself to try and make sense of WHAT type of company policies that The Convergys Corp. has and exactly " why" would they treat their employees so horribly. I too am a victim of their unfair practices on how they fire their efficient employees and keep on the pay roll " the slacker's". I have been employed with this company for over 3yrs and I have given them a 100%. I was terminated and was told the reason for me being fired was due to the fact that I misquoted a price of a premium that I offered to a customer; which by the way IS NOT AT ALL TRUE . Mind you I have NEVER received ANY write up's, verbal counseling or any prior documentation that would suggest that I have not been performing at the level that is required that we maintain monthly to make goal. I stayed within the Top 10 % of All employees and even maintained a set schedule Mon.-Fri. off every weekend. As you know if you have ever been employed with this company this is NO easy task. I keep this set schedule with out being put back on the flex schedule . So, I too am now waiting to see if I will receive the unemployment that I deserve to receive . Convergys stated that I was released for lack of productivity and lack of performance, totally different from what I was told I was released for by my supervisor ! Hopefully a class action lawsuit will come out of ALL of the wrongful dismissals they have caused workers over the years . They can be stopped if we ALL stick together and make our presence known.

Wow! to see that I’m not alone with the frustrations and pain this corporation has caused. I was with the company for 6 years taking verbal abuse daily. I helped train and mentor agents continuously for no extra pay. I did it for the love of helping others and I’m such a people person. Even after all the awards for accomplishments and perfect attendance for the whole time I’ve been there, I still was let go for “work performance”. It has been made next to impossible to be able to meet the stats that are required. And as a coach you are expected to be next to perfect even though there is only so much we can do for customers besides documenting cases. I have been accused of call dropping which did not happen however I have never had any write ups or warnings for anything either. Other agents get several write ups and are still there. I have reported several issues to the ethics line, but beware… when they say it’s anonymous, think about it. It gets looked into and then they of course know who it is. I have had so many agents come to me for advice and tell them to please use that line. The higher ups will do anything and everything to get out people they don’t want there. I have nothing to back me up either since I was not given anything and never signed anything. They over hired for the holidays and when the contract was in trouble decide to get people out. There were 11-12 other agents all let go in the same few days. How sad that “needs of the business” is more important than what the person you’re letting go needs. I now have no income and am a middle age woman trying to not lose my home now. I have been going over bills looking at what can be cancelled now and not being very successful at finding another job since now days 50′s are too old to be hired without a degree of some sort. The stress factor is so not healthy. Everything I have been reading in these complaints are so true, including descrimination, favortism, harrassment, humiliation, really slow systems which cause higher talk times and no seats and points given out constantly.I have watched unending amounts of agents being taken out in ambulances from that place, that says alot right there. And to top it all off, when told nothing would leave the HR office when being terminated, it took 1 day for all the phone calls and texts I started receiving about what the TL’s and OM’s and even the Site Director were stating about me…so much for descretion and ethics. Sounds like slander to me, which is very prevelent in that building. Unemployment is still in limbo after almost 5 weeks.

Convergys in Murray where my son was a CCS for the Bank Of America project has the same unethical business practices. They terminated his employment without any notice what so ever along with another 60 some people. He showed up for work and his badge was terminated. He tried to call them numerous time to see what was going on and the phones just disconnect. Then today he calls on the medical insurance to see if it is good through the end of the month since he was let go in June. The insurance company tells him his insurance was terminated at the end of March, 2011 yet they continued to take out insurance premiums the entire time he was employed. This company has little disregard for anyone and the company is fraudulently taking money from people. I am glad he is no longer employed there. He knew from the beginning that it was a crappy place to work because of the write ups, discrimination and the other unethical practices. I suppose that is why they loose many of their contracts. I am sure Direct TV and Bank Of America and other contracts would not want to be associated with these business practices if they knew how they treated people. If you read think twice before you hire on the aggravation you will experience will not be worth it.

Me and my Fianc©e were suppose to be working at convergy's as a temporary position for the census job. we'll we arrive around 6 45 in the morning and I explain that I never received a call and in which I should of gotten a call back after the background check. I never got a call back regarding the mandatory orientation and this is the same story pretty much for 17 other people. They let a couple of people in for training and after waiting 3 hours they say to every one else that they hired too many people and that the rest of the 14 people were on a waiting list. I would of appreciated a phone call or a email telling me to find a different job but I guess the integrity over at convergys isn't there. No one cared that 17 people were waiting in line for 3 hours hoping to hear back, " come back with us" . I now don't know about my financial situation due to convergys messing everything up. has this happened to you over here. I love to hear your story.

Hi,

My husband applied for PF withdrawal with regional PF gurgaon before 6 monbths but still the amount is not processed. Whenever we call them they give dates but nothing happens. Can anyone look ito this. Below are the details.

PF Account No - HR/25204/29233
Company Name - Convergys

Regards,
Geethanjali K B