Costco
Reviews and Complaints

Costco is breaking federal ADA laws. Autism causes sensory issues making it impossible for many to wear a mask or face shield
I have a family member that is Autistic she attends HCS elementary school. Primary area of Disability is Autism, 2nd area Intellectual Disability severe per the IEP she can not wear a face mask because of sensory issues. Her mother was embarrassed, severely harassed & asked to leave several times trying to shop at Costco on 11/17/20 in Myrtle Beach, SC. Craig Jelinek President & CEO Costco changed the policy on "11/16/2020, we will require all members, guests and employees to wear a face mask or face shield at Costco locations. Entry to Costco will only be granted to those wearing a face mask or face shield. Children under the age of 2 are exempt. Costco has had a face mask policy in effect since May 4, 2020 but members who could not wear a mask due to a medical condition were exempt. This is no longer the case. If a member has a medical condition that prevents them from wearing a mask, they must wear a face shield at Costco. This updated policy may seem inconvenient to some, however we believe the added safety is worth any inconvenience. the goal is to continue to provide a safe shopping environment for our members and guests and to provide a safe work environment for our employees."

Costco does not offer all items for sale online. Many items they sell are only available for store purchases only. Not available online in any way. Shopping in the store is the only way to view many items that are only offered for a short time period. Therefore they are not offering Alternative measures for those that are disabled.

This is a clear violation of ADA Federal laws. This is discrimination for those that are disabled and clearly unable to wear a mask. Not allowing someone to enter a property because of a disability is against the law. Looking for a powerhouse attorney that can take on Costco. Parents when you go to Costco make sure you have documentation to show that your child is disabled and unable to wear a mask. This is against the law.

Membership # [protected] letter below was returned by me to costco with a survey about their customer service:

October 29, 2020. I had an appointment with ed gluza to be fitted for plastic tips to fit in my ears because of reoccurring allergies from the silicone tips that came with these hearing aids.
Ed took my hearing aids out and then he told me that I didn't have enough time left on my warranty to try out the plastic tips that I was expecting to get fitted for that day at my expense.
There has been an issue with ed gluza since 2010 (at which time one of the silicone tips of that hearing aid set somehow disconnected and unknown to me got lodged in my ear and was not discovered by anyone for about 2 years. Since then i've had occasional flare-ups (i'm not sure how ed gluza can diagnose it as an "infection" as he did on the recent return document.)

I had no intention of returning my hearing aids but ed had different ideas and he then proceeded to refund my money and coerced me into accepting the refund.
He also told me not to come back to the costco hearing department and to go somewhere else.

I was then and I still am in shock that ed wasn't willing to work with me.

History during covid19
March 2020. I had been fitted for hearing aids and paid for them. I was scheduled to get the hearing aids but then covid19 forced closure of the hearing dept. My appointments were cancelled and they didn't have any idea of when the hearing department would be able to resume normal business so that I could receive what I had paid for. We requested a refund until such time that the hearing aids that I never received could be delivered. Ed called that a "return" he also said that the manufacturer had to destroy the hearing aids, absorb the cost and start over. Who does business like that? We even had a meeting with ed, the store manager, I and my wife. We didn't feel we were being heard and we didn't feel anything was settled but decided to put things to rest but I guess it wasn't that way. I sure didn't expect ed to take my hearing aids and react like he did. I do not wish to speak with ed gluza or deal with him. We have been costco members for many years and if someone from costco wants to resolve this matter please have them call me
At [protected]

I'm currently trying to purchase a GMC vehicle and the dealership asked if we were Costco members. We weren't at the time. But they said if we became members, we would receive $1, 000 rebate from GMC to go toward new vehicle purchase. So we looked it over and bought a membership. Little did we know, that in y'all's fine print it showed that persons needed to be members before 9/30/20 in order to receive this rebate. This is very misleading, for the simple fact that, this requirement is only shown in a disclaimer which is at the bottom of the second webpage link we were brought to, to sign up for rebate certificate. Not on the original Costco auto webpage under disclaimers. So if we are not able to get this rebate, we want a full refund of our member ASAP. Thanks

Item - ...00039846. PACKED ON - 20/OC/19 - 17:12. Best Before - 20/OC/24.
1.94 kg.
We have this product 3 or 4 times a year and have always enjoyed it: however, this one was very, very HOT, in a very unpleasant way. None of the others even come close to his HOT spiciness! It one tasted as if a hot batch of jalapeños had been dumped into the mix. Hot, burning acid. I say acid because it burned our mouths, throat and stomach. We had cool coffee on the dinner table and drank it down. My stomach and bottom of my esophagus burn for quite some time afterwards. Milk and tea did not help much.
It said "traditional" not new Mexican Hot! There is something wrong with it. This is an alert. We kept a sample in the freezer.
I am a member of Costco.
Gerhard Von Treskow, [protected] . [protected]@videotron.ca

We have purchased this brand Pacific Bold K-Cups over the last 9 Year's. The last two or three years we have had a bad experience of receiving a box of 120 K-Cups that had 15-30
K-Cups with flat tops. (Most K-Cups have a rounded top that is Puffy). The flat top k-cups do not have a fresh taste. We know to return for refund however this is not the quality we expect. We purchased a box 10/15/2020 and the entire box was full of flat top k-cups. We understand that the vendor that makes these k-cups for Costco is Starbucks. Why can't Costco demand quality control so we do not have to experience this poor product? We really enjoy this product and hate to change.

I put online order from costo.com for Dryer-Washer combo from in September 2020. Delivery date shows Oct 13 2020. I waited no one called. I check couple time order status online still showing Oct 13 2020. I called on Oct 13 2020 and talked to receptionist and asked when will I get my order as no one has call me yer, she can't find anything and she told me that she will call me back with the status. No one call me back and now my order is automatically cancelled. The same day I got e-mail I try to reorder it and it shows it's out of stock, how is that possible? That means they lied to me for a whole month and then they cancel my order. When I call and asked for a reason receptionist stop talking even I was calm. I was holding but he never spoke a word. I called second person and new person told me that I have to wait 5 to 6 days until that appliance back to warehouse. Are they carry only one item? Does that mean if many people like to order one product only one can purchase., I think that silly. This is my first bad experience. I hope this is my last one too.

This product is the most disgusting meat I ever bought from Costco. It was sold for $22.87 a package comes with 2 narrow thin pieces of ribs that are worse than animal food and tons of plasticy fats. We dumb it in the trash. Costco must pull this product off their stores and stop ripping off their loyal customers.

0 star rating. It is nasty!

Delivered a damaged shed in a box, delivery would not put back in truck said to call to return that was 9/18/2020 now 10/03/2020 i get lied to every time i call Cosco and Ceva their trucking company .They had me sit home 4 different days and never showed up. I spent over 15 hours on the phone with Cosco only to hear iam sorry NO RESULTS

Never buying from Cosco again

Spoke with the call centre everyday for 4 days. Many one-hour waits for service, many hang-ups, poorly trained, unmotivated staff.

Dropped a 65-inch TV in driveway when no one was home and when unpacked, it was the wrong one. No resolution. No pick-up of item. Disrespectful. Threats.

Ottawa-based call centre agents pass the phone calls around the call centre, each pretends to be a supervisor, area manager, ecommerce manager - you are on a speaker and can hear the call center agent from your previous call snickering in the background.

These folks have no interest in resolving customer nightmare experience created by abominable delivery and refund protocols of this international, billions in profit corporation. Share price today $335.96 USD.

No customer service - too bad for you Costco member. You get screwed.
Try our friendly warehouse where out staff will assault you with an inventory pallet on a forklift.

Come back and see us real soon!... heheheh...

I bought these avbout 2 years ago shelf life listed to 2027). On 1./2019, I installed 3 in our weather radfio. Today I noticed weather radio wasn't working (it was working last time I looked at it, about a week ago). When opened it up, I found the negative ends of all 3 installed batteries had leaked badly. Installed brand new (2/2020 shelf life) Duracell batteries and device won't work, so it's ruined. Must have
weather radio here in hurricane-prone Florida. I bought these because Cosumer Reports had given them such a high rating.

The order [protected] was NOT delivered to me as the tracking from UPS shows, it was supposedly delivered to a person with another name, and there is NO signature of delivery. Also, as requested by the Costco representative on July 16, 2020, a police report of made and send to Costco.
On July 20, 2020, I received an email from Stefanie from the Costco Investigations department, and I was told that Costco has requested activation codes from Apple to be able to track the computer.

On July 22, 2020, surprisingly I was told by Stefanie that my claim was denied, and Costco is not responsible for any theft that may occur during the shipping process. I requested Stefanie the activation codes that I was advised that Costco will have. Since them, Stefanie no longer answers my emails.

Yours faithfully,

To whom it may concern.
I am a member, mbr# [protected].
I shop mostly at Costco Enfield, CT
I have never registered a complaint.
I have never been treated rudely by any employee or manager.
I am a big fan of your private label offerings. Kirkland.
This is my first time product complaint.
Costco recently changed their bagel offering from a product under the Kirkland brand produced by Einstein Bagel Co.
Yesterday, August 12, 2020, I went to purchase my usual 2 packages.
I noticed the product is now under the Kirkland brand only*.
1. Noticeably Smaller bagels, same price.
2. Toppings, sesame seed, etc., Barely covered the top of the beagle. The topping were placed on the product like this was an after thought. Maybe 2 to 5% of the top of the bagel had toppings. This was not the case with the Einstein produced product.
3. The product looked so anemic I could not get myself to purchase it.
Smaller product, less added value (toppings) less visual appeal, same price.
Why are you messing with what appeared to be a successful product offering?
* Product also had the statement. "Water Bagels" or something like that.
I'm originally from Brooklyn, NY. I know what a water bagel should look like! I couldn't get past the lack of visual appeal. That's why I did not purchase any.

Been a member since 2016, spend thousands of dollars. I can not take the sloppy, rude, non-professions behaviour of the pharmacy staff. I do not have a drug plan so everything is out of my pocket. When left the GTA to move to Waterloo the they screwed up my prescription order and I was short 1 inhaler. That inhaler costs $105 each which I had to pay and have been paying since I moved to Waterloo. I got a new prescription from my dr. not one person called or texted it was ready, on the third day I had to cancel and it filled by another Costco in the GTA that is 2 hrs away. I went into Costco again to pick up a $105 inhaler again and found only I was being asked my address and phone #, I asked why the other person next to me was not. I got nothing but attitude from Abdullah S, rudely said "I don't know, but I am asking you". Each member should be treated the same with a professional manor. I then asked why I never got a phone call nor text, he rudely said "you gotta set that up over there". Not a sorry after I explained being told by person who picked up the phone I would get a call and then having to get it filled elsewhere. Every time I asked something he shrugged it off and said over there. The pandemic has not been easy, I went though SARS back in Toronto coming out here in K/W I have found people rude and unprofessional. It's stressful enough with what is going on to not have to deal with people in the pharmacy that are rude. I have asthma and will sadly always have it. To be treated that is really upsetting. I am ready to walk away and cancel my membership.

Weight includes the bones. Once the bones are removed, the amount of meat is lacking. I will not be buying this again.

Have been a Costco member since before it was called costco. Spent literally thousands and thousands of dollars.

I buy from them because of the return policy.

When I was returning a shark navigator that was less than a year old and after using a part on it and trying to replace it - the part would not snap back in place. Even the costco manager thought he could fix it and he and the counter clerk bullying me about returning items. I asked if the policy has changed and he said, 'we just want the customer to buy the correct item that will work for them'. I said, stop selling crap from china and sell usa made products and you will get that. They reluctantly refunded my money. This was 3rd vacuum that broke in less than a year. I told him I will search for other options than shopping at costco. I mean in the last 2-3 years - you can't get out of there for less than $300. So at least $500 a month for the last several years and they want me to stop returning items. So be it. Bought a kirby on craigslist and I am so happy - it is a repairable machine so if it ever breaks, can get it fixed. What a concept. You go costco! Go away that is.

Bottom Line Up Front: I ordered a KitchenAid Dual Fuel range with white glove delivery from Costco on 5-26-20. This range was damaged during initial delivery. Replacement range was damaged before delivery 4 days ago on 7-28-20, two months after my initial order to Costco.

I requested the second replacement range to be delivered this week, not later than Friday 31 July. I also requested consideration from Costco because of this horrible experience. I have been without a range for more than 2 months.

Background:
I ordered the KitchenAid Dual Fuel range with white glove delivery on 5-25-20 via the Costco web site.

First range was delivered on 6-23. A leveling rod was broken by delivery person while attempting to adjust the height of the range. The rod appeared to lock up while he was trying to adjust it.

I immediately called Costco for a replacement. When I called, I was not allowed to speak directly with the "appliance team". Instead I had to talk to a "gate keeper" whose job is to take the problem and funnel it to the right "team". It was 3 days later, on 6-26, before I heard back from Costco's "appliance team" to place an order for a replacement range. Nineteen days later I heard from Whirlpool to setup delivery for the replacement range. JB Hunt is the final mile delivery service for Whirlpool where I live and only delivers to my area once each Tuesday. With Tuesdays as my only delivery day I have to work around longstanding doctor's appointments.

Delivery of second range occurred on 7-28, more than 2 months after I ordered it. I made a close visual inspection of the range before the installers moved it into my home. One of the four leveling rods was missing from the range. It wasn't really missing as much as it had been broken off before boxing up the range at the factory.

I immediately called Whirlpool that afternoon. The nice lady on the phone confirmed a return had been processed for the second, damaged, range. I told her the condition of the second range. Specifically, the damage occurred before it was boxed. She was understanding. I asked her to expedite a replacement range as I had been waiting over two months for the range. She apologized saying she could not do that. She said since I bought the range through Costco, I had to ask Costco to order the replacement. I told her Costco was not responsible for the damage to the range, Whirlpool was. She said it was Costco policy that Costco order the replacement since Costco wants to "mange the customer experience" in its entirety. She used that same phrase more than once in our discussion so she is well schooled on how to handle the Costco customers. Keep in mind I was on hold over an hour to Whirlpool to be told that Whirlpool could not help me and that I needed to call Costco instead.

I was on hold in excess of 60 minutes to Costco later that afternoon before Gabriella came on the line. Once again it was explained that she takes my info and forwards it to the "appliance team" for them to contact me. It was a 3-day delay on the first range replacement before I heard from the "appliance team".

I requested the replacement range expedited for delivery this week, not later than Friday, 31 July. I also requested consideration from Costco because of this horrible experience. I have been without a range for over two months.

Today is Friday 31 July and I have yet to receive any communication from the Costco appliance Team.