Costco
Reviews and Complaints

Check was sent to headquarters in the amount of $186 to cover payment of purchases same month for Citi Bank by error. Instead of returning the check, it was cashed by someone in your facility at Wells Fargo Bank

As a result, I, the member. had to pay Citi bank for the amount due, your representative pocket the money and no one seems to care. Regardless of my calls, proof of payment - copies of check from my bank, no one has responded to my requests to investigate this matter.

I am out $186.00 (which on a fixed income as a 80 yrs. old senior citizen) is a great deal! Co contact me: so I may provide you with membership number, copies of cashed check, and numerous letters to your corporation!

I purchased the 57 piece kirkland signature vacuum sealing bags. A lot of the 8" rolls as well as the larger bags have deep wrinkles through them. I used them and initially they did seal but I found that they didn't hold the seal for more than a day or two. I am including photos of the creases and the box I bought. My first time buying your product... disappointing... John Gullage

Very poor experience. online hotel changes or any changes online are not allowed and then when call customer service, expect at least 1 hour wait, just to be told that computers are down, call back later again. I have spent more than 8 hours on phone just to get 1 hotel changed in my trip, still not done yet. There is no call back feature. once booked, expect surprises with the ground transportation, with obviously no number to call again.

Purchased Lenovo ideaPad 5 online on 2023 02 09 , order [protected] item nos 391042 . Membership [protected] Gerry McCormick.

Reported fault of nothing beyond power on , to the technical support in Florida ( Kori ) on 31 July at 12.05 .Did a few checks with him without resolving service nos [protected]

Then transferred to Lenovo UK under case [protected] ( Amir ) . I provided all details but ‘ to update warranty VAT invoice or order receipt required ‘ .

I’ve provided an order copy from my on line account which a Costco operative assured me was sufficient for Lenovo ( Basingstoke)and a printed copy from the Watford Costco store . Have requested update twice and here I am 3 days later with apparently no chance of a resolution .

Gerry McCormick

[protected]

UK

Our company ordered an employee card in May. Citi bank lost the card twice and had to reorder. When they finally fedx'd the card they only listed the Employee on the mailing envelope and not the company. The mail service did not recognize this and returned the card for the 4th time. It took the FEDX people to realize this so that we could understand what was happening and not once did the SUPERVISORs at Citibank-Costco have this knowledge. It is beyond me why a company card would not list the company name on the envelope. It is now AUGUST and we STILL DO NOT HAVE A CARD! The customer service folks are clueless and the Supervisor's cant handle anything appropriately. Not to mention we have had to interrupt the president of our company 4 times for authorization which clearly has been done and should not hinder the request. Costco needs a more efficient credit card service!

Hello. My name is Magdy Mohamed and I have been a Costco Member for many many years now. I go to the Lawerence location in New York. I had an appointment to get my tires done on 7/20/23 at 530 pm. I make it to my appointment on time and there’s only 1 car inside the shop that’s being worked on, and then mine. From 530pm, I end up getting home at 830pm. The workers took over 2 hours to change tires on my car. Why? Instead of prioritizing the customer and getting the job done, they were standing around talking, on their phones, socializing, having absolutely no consideration for how long I’ve been waiting. This is uncalled for and I will definitely not be returning.

There were 2 incidents where the checkout guy by the door would start twerking before checking my receipt and many more unfortunate incidents at the place where I shop. I am almost 60 and the person/persons just smirked . I do not expect Costco to resolve employee issues so I have this solution ...

I have read so many complaints regarding rude customer service ,or unhappy employee at work trying to provoke an unsuspecting customer. There are nice people working at Costco though . Bad and good apples combined.

From my observation, bad behavior will be minimized if they noticed you have your phone in your hand. Rude interaction can always be recorded, sent to Costco or uploaded online as proof. Have your phone out until you are outside of Costco. I hope this helps customers who are just there to shop.

I applied for a Costco Citi card so as to pay for an air conditioner we got through Costco. The air conditioner was $7048 and my credit limit was $7000 so the transaction was denied. I called and was denied a $50 balance increase even though I have excellent credit. The next option given to me was to have them charge $7000 wait until it clears and then pay it down, which I did with a $2000 transfer from my checking which cleared my account. After you took the $2000 from my account leaving me a balance of $5500 you refused to allow the charge of $48. I was told my funds were on hold until July 5th even though you already had my funds for over a week. I used another card to charge the $48. I will pay off the card next week and then I plan on canceling 2 Citi card accounts that I have. I have never had such a hard time with a credit card company

On May 31st 2023 I was approached by an employee of Costco as I was loading items in my vehicle in the parking lot of Costco on Bardstown Rd in Louisville, Kentucky. This person started insulting me due to a sticker on my vehicle that they didn't agree with and continued to call me a nazi, bigot, racist, loser and they threatened to key my vehicle simply because I had an anti Joe Biden sticker. I spoke with the Manager Larry (A Black Gentleman) who said he will address the issue and apologized so I left but felt very uncomfortable about my continuing patronage of this store. I never received a call back as they took my information at the time of the incident to explain what measures were taken. I recently went back to the store to find this person still working there, so obviously nothing had been done to protect other customers from this irrational behavior of this person named Lindsay. I was willing to let this go with the understanding that this person was disciplined and removed from this location but obviously that is not the case, I would like some resolve in this situation. I should not feel threatened while shopping at this location. Damon Proffitt

i have been trying to reach blake c who is a customer service supervisor for the past month. he gave me a phone number to call him and i have left many messages , he has not responded to me. his number is [protected]. the service request number that he gave me is [protected]. blake c offered to work with me on buying a new living room set.i have been unable to contact him and need your help. i have been a costco member for over 30 years and have never had a problem like this. please help me in resolving this problem.

thank you,

steven and joanne hirshfield

10944 hanalei av ne

albuquerque, nm 87111

[protected]

I shop Costco every week. I usually buy one or two box/es of vine tomato. Today I picked two boxes and went to a cashier to pay. Cashier took out four loose tomatoes from two boxes and treated me as a thief. He said all tomato should attached to vine. Any loose tomato in the box consider stealing. Two managers are involved and I ended up not buying tomato. I bought many boxes of tomato from same Costco. I usually saw one or more loose tomato. I did not touch tomato. I did not move tomato from one box to another. I never did. I just picked the boxes. It was how Lakewood Costco package them. Why do I have to endure those embarrassment and waste of my time? I think it was very unprofessional treatment I got today. I am afraid to go back to Costco next time to get accusing of stealing. Incident happened: 6/20/2023 at 10:53 am Cashier Name: Adrian A.