Costco
Reviews and Complaints

I recently went in for a flat repair on a tire which I purchased at Costco 3 years ago. The tires are still covered by the road hazard warranty. Unfortunately, the service tech supervisor told me that I have aftermarket wheels and he will not replace the tire unless I changed the lug bolts on my wheels or change back to my factory steel wheels. They didn't have any problems 3 years ago installing the tires on the wheels and now they are telling me that they have a new policy regarding after market equipment?
This is BS. I don't understand why they didn't have any problems installing the new tires back then, and rotating these regularly. And now they do. I have a feeling that costco just doesn't want to honor the tire warranties anymore that is why they are coming up with an absurb excuse.

I brushed about an inch of slush off my car today while pumping gas, prompting the attendant to shake his head at me until I had to ask him if there was a problem. He complained that the slush will turn to ice which I can certainly understand. He then stared at me as I got in my car and continued to stare at me up until I drove away. Next time he could simply approach and explain in a friendly manner. He didn't need to be that hostile.

I LUCKILY! looked at an almond I was about to eat and noticed something funny looking on the tip of it. I split the almond open and there was a LARVA! inside! Absolutely disgusting. I'm afraid to eat the rest of the package now and I feel sick to my stomach thinking about I almost ate that. I don't think I will be purchasing almonds from Costco anymore.
These were purchased from the Costco in Aloha Oregon: 15901 SW Jenkins Rd, Aloha, OR 97006

I was shopping at the costco wholesale in lynnwood wa. The one that's right on alderwood. I shop here every Thursday and Friday with my kids. There are never any issues until yesterday.

There was this employee, her name is Georgia and she works as a sample giver. Yesterday I had the unfortunate luck of being stuck behind her at a sample stands with my kids. For the duration of our shopping trip (about an hour) Georgia was on duty (wearing hair net, hat, apron and so on) but not serving samples, instead she was eating them all. From every single stand in your store. Normally I wouldn't say anything but today she wasn't just taking a sample and moving on to work, she was putting herself at the front of the line and taking the entire item meant to be cut up as a sample. With customers waiting behind her for one. Would they get a sample? No. Because after they've been waiting for it to cook, in came Georgia to eat the entire thing before it was cut up and passed out.

She did this at every stand. It was very frustrating for me because three kids under six generally look forward to samples and when you're waiting for one to be sliced and passed out and an employee cuts you off repeatedly and takes the whole thing it's frustrating. Having to walk out with my kids only having sampled toast because Georgia was "just so hungry" - her exact words to every sample giver she stopped at-- was kind of sad. It's the only thing a kid looks forward to.

I felt that Georgia's behavior was disgusting, rude and very selfish.

I bought a tire from Costco one year and 4 months then I had a flat tire then I went to repair but they told me I have to pay a $60 I said okay and I paid a $60. Then I have another flat tire and they told me I have to pay $79 I didn't drive my car that much this car just to take the school the kids to school and that's it I didn't drive in a lot of mileage even if it's a year and 4 months I think I only drove maybe ten Thousand Mile then why I have to pay $80 for a replacement tire and I have warranty.

We got a new heating, cooling system through Costco -Lennox & Sobieski. As soon as we installed, it brought so many problems and at the moment there is a heating problem so we have no heat in this cold weather. It has been very recently installed and the workers have not reached back to us to fix this problem. We have had multiple accounts of problems.

I got a huge problem and really frustrated! I bought a bed sheet cover for $15 really nice. The only problem is I have been itching and my skin developed Psoriasis. I've been going crazy thinking how is this happening.
I bought this product a month ago and just realized yesterday it has to be the Product I bought from Costco and It is. I went to fall asleep last night and automatically started itching and scratching. I got Psoriasis! I need Costco to contact me asap

I am writing this e-mail regarding a pizza that I ordered at Costco Culver City on Sat. 1/6/18. I was very dissatisfied, I ordered a 1/2 pepperoni and 1/2 sausage, when I got home the pizza was completely overcooked and very dry, it appeared to me that they had a cooked cheese pizza and they added pepperoni and sausage and then threw it back in the oven, I do have pictures if you would like to see. I feel that I should not have to pay for this, I would appreciate a coupon for a free pizza. I have pictures and I can forward them to you.

Costco,

January 8, 2018 at bedtime, I provided both of my dogs with a Kirkland Signature Dog Biscuit. When I let them out of their crates this morning one of my dogs had thrown up. I cleaned out the crate and there were a few portions of the biscuit in the throw up which had a solid thin dark piece of an identifiable object (see attached picture). This morning I broke the biscuits in half prior to giving it to them to see if there were any unidentifiable objects in the additional treats but did not see anything unusual. I would like to make sure that the company is aware of this so no other dog has to experience any side effects by eating it like my dog did.

If you have any additional questions please contact me at [protected].

Concerned Pet Owner,
BethAnn

I purchased brussels sprouts from costco as usual, and this time the whole bag was full of inedible ones. Not a single one was good to eat. They were all full of holes and dirt, even some little dead bugs in it. I couldnt find any single one to eat. Costco doesnt have email to complain, and i dont know if i should bring it back to the store or what else i can do. This is little thing, but i have never seen such bad quality from costco and this is very disappointing.

Hello. I would to report the worker of the name Robin. She was acting very rude and impolite to me and my family when we went to check out groceries. I wanted boxes for my items and she said to her helper that she thought we only wanted one box. And I told her that it wasn't the case as we needed many boxes for our groceries as I spent $360 for my supplies. However, she talked right back to me saying, "Well you never told me that, " in a very impolite tone. She also yanked the cart to her very harshly and my 2 year old son was there and I was worried he would hurt his head on the bars of the cart. Overall, we were very unsatisfied and humiliated by the way she treated us, as if we couldn't understand the words she was saying to her helper that we weren't doing the work of filling the boxes ourselves when I believe that it is the employee's responsibility to satisfy their customers and allow them to feel welcome. Thank you for hearing my grievances.

My parents have been shopping at Costco for about ten years now. Yesterday (1/5/18) around 6pm, my mom went to Costco and as usual sometimes they ask to see your membership when walking in. She explained she didn't have hers because her son was taking a while to walk back from getting a shopping chart. She walked further in the store to let other people through. Beldon, the employee was practically on her tail about the membership and persisted on the membership in a very uncomfortable manner in front of two kids that they themselves were even shocked at this man's behavior. He let other people through and only persisted on seeing her membership. This was taken as a sign of signaling out and racial, we are Hispanics.

I shop at Costco every week and spend $500 to $800. I was approached at Costco three years ago to take out a Capital One Mastercard when you switched from american express, I've been using it ever since. Never was I told that I couldn't use it for business purposes. This month I was due to get my rebate from Capital One which was substantial( $1500) Guess what? Capital One cancelled my card and said I could no longer get my rebate. Very bad business. Costco is a wholesale store for which many business owners use. Why are you promoting and endorsing a credit card that doesn't allow businesses purchases. I find it very coincidental that just before I was due to get my rebate Capital One cancelled my card and without even mentioning it to me!

I have already submitted a complaint and have not received a response except for a rude call back from the Mgr who did it. I want a call from corporate. I entered store with a return item which I got stamped and returned normslly. b I took my cart and stopped and appliances and was there long time picking out LG set online purchase only about 12k. My cart was taken so has to go out get another and reenter. As u go into stote, Bluetooth speakers were displayed. My ex told me he got son sony. Benson said he wanted 2 Pk bose. I was reading them both then took Sony up to girl up front told her about ex in socal got son Sony but wants bose and what's return policy. She was blank didn't know what I was talking about. Asked for card, corporate couldn't figure out why she needed card but figured oh well, she must be new. I shopped about 30 min. Ltr 2 Mgrs apprchd me mad, accused me of stealing speaker, first took to return counter, then took outdide. I did neither. Tried expksining. I had multiple brain srgs & told lady Mgr this and when I get nervous, my words start to get messed up. She got mad said she was tired of me being a smart butt, my card was revoked forever. The male Mgr said I was lucky he didn't call PD. I had no idea what PD was, thought higher mgr. He said very snidely police dept. I didn't know that. I was humiliated, he then sent me a check for my 2% which is way too much I will not cash. I want someone with authority to call me, I did not steal, I hate thieves and liars. I did litigation for over 30 yrs. I will file a defamation of character lawsuit against Costco if I do not get resolution to this ussue. I am owed an apology. I understand things like this happen but they need to listen to the customer. I may look haggard but not from drugs like they probably thought but rather 72 brain surgeries, 3 bouts of meningitis, severe pain every day of my life. I only go out of the house about once a mo. And they sure ruined my day & the stress caused multiple seizures that night and next dsy

I tried to get my tv fixed through the concierge service on the 4&5 th of January, but they said they could not send anyone out to fix it till the 15!
To me this is unacceptable that I have to wait 10days to get it fixed! I have also talked with squartrade because I spent the extra money for the extended warranty, and they won't do anything till my two years are up with the Costco warranty, I also talked to Samsung to try to fix it over the phone but they couldn't, and I am passed there one year warranty!
I am very unhappy with this runaround I love shopping at Costco and have never had a problem till now! I doubt this complain will go anywhere but I need to vent to someone! I will be talking with my wife about canceling our membership once we get the tv fixed!
Buck Stealy Costco customer since you opened in our town!

I have been professionally shopping at Costco since 1992 in Palo Alto California where I filled a hotel I designed with Costco products. I have been complaining about an employee named Andy at the Port Chester location for about a year-and-a-half. I called Headquarters. I called last week again and spoke to Dave a manager at the Port Chester location about this behavior in front of other shoppers. I stopped shopping at Costco for about 8 or 9 months last year because I didn't want to be bothered having to return over shopped items with this employees attitude. I was assured by Dave at the Costco location last week that this would never happen again. Today, it happened not only with him but he made sure that all three employees behind the counter looked at me identified me and made sure that they said whisper something amongst themselves. I want my money back for my membership as I will not be returning to the store ever again and I'm considering suing Costco for this kind of ostrich public ostracization in front of other Costco shoppers.

Costco regular (87) gasoline gives me low gas mileage. I have tested and tried from three different stores (mount laurel, lawrenceville, and north brunswick, new jersey) in both of my cars for over a year now (thats about 17000 miles over 4 seasons). It is significantly lower when compared to valero or citgo. I never get even close to the manufacturer's suggested mpg in either of my cars (one is only 6 months old) when filled up with costco gasoline. I have consulted with several of my friends and they have the same observation. It is about 20% lower irrespective of driving conditions, driving patterns, or vehicle. I am disappointed because I hold costco's products and services at a high esteem. Is there an explanation for the variation?

I bought a dishwasher in Nov. 2017. It was defective. We waited and received a replacement. It, too was defective. It is now Jan. 3, 2018. I called for the fourth time to ask for the defective dishwasher to be picked up today. After waiting an hour on hold (each time), I asked the rep "Jason" for the supervisor. (Note: Jason apologized at least twice for the inconvenience.) The supervisor, Cindy, took the call. Told me the pick up company had 5 business days to pick it up (from Dec. 20th til Jan. 3rd is only 1 day over that time frame she stated). I told her I am frustrated having bought the appliance from COSTCO specifically so I wouldn't have any customer service issues and it has been more than TWO MONTHS (including Thanksgiving and Christmas) hand-washing dishes. She did not acknowledge my feelings or importance of my business AT ALL. She stood behind the fact that "we are only technically one day late due to the holidays." When I asked if she could share her title and department, she stated she was "Costco management" and would not clarify her department. (Today is Jan. 3, 2018. I called at approx. 11:30 am and spoke first to Jason who passed me to Cindy. I hope you can review the transcripts.)
I am so so frustrated even beyond the dishwasher (that has been sitting in my kitchen with standing water in it since Dec. 20th.) I cannot even buy another dishwasher because I need to wait for the pick up AND THEN the credit.
I am requesting a member of management to contact me by phone at [protected] to help resolve my issue AND to explain to me why Cindy spoke to me the way she did.
Thank you.
Bethany Smith
[protected]

I want to find out if Costco is getting rid of this specific Dog Food. I have been to my local Costco 5 times in the past 3 months and the dog food I buy for my dog isn't there. It is "Kirkland" Brand. I asked at the checkout and they referred to a desk where they can magically check to see if they have the product. I went to the desk and there were about 8-10 employees standing around the desk laughing. I asked about the dog food and all the employees scattered like cockroaches. The remaining 2 employees said that they "don't have it and they may never have it back". And were quite bothered by my asking.
However, I found out recently, a warehouse further away does carry it and I told them that. I didn't understand why they wouldn't carry their own brand.
I have been buying this brand of dog food for years and now that my pet is a senior, we have been giving her this mature dog food.
So my question/s is/are this...
Does Costco carry the Kirkland Signature Mature Dog Food? if so, why doesn't my warehouse not have it when they have all the other different varieties?

Today Jan. 2nd, my wife went to the Costco at 8712 W. Linebaugh Ave., Tampa, FL 33625 to fill her car with gas. Once the car was full, she removed the hose from the tank and the gas continued to flow at full speed for about 5 seconds before it shut off. She was drenched in gasoline! Boots, jeans, down jacket all drenched. She told the attendant and he just shrugged and said, "yeah, that happens sometimes!" Are you kidding me! He then just sprinkled some absorbing materials on the ground and went back to work. My wife drove home, drenched in gasoline and very upset! Our car smells of gas and she has washed all her clothing several times to no avail.
This is a serious matter and I am just thankful nothing more happened! I would appreciate this matter to be escalated up the ladder as soon as possible. I await your reply. I can be reached at [protected] or robert.[protected]@gmail.com. Thank you.