Costco
Reviews and Complaints

I placed an order for a TV on 7/6 and received an email from CEVA that it would be delivered on 7/14. On 7/13, I received a call from CEVA that it was delayed and would be delivered between 4pm and 8pm on 7/15. I went home early to receive the delivery and it never came. CEVA did not contact me to let me know that it wasn't coming. I contacted CEVA on 7/16 and was told that the earliest that they could deliver now is 7/20. This is terrible customer service and COSTCO should not use a company that acts in this manner.

Costco switched to the new Citi/Visa card and gave us a paper credit card but made it for only 1 week knowing that Citi is taking more than a month to process new cards. Also, Costco refused to allow us to apply for the card ahead of time for absolutely no valid reason. It's been a month and we are still waiting for the new card. Completely ridiculous, amateurish, and sophomoric mismanagement on the part of Costco. Not what you'd expect of a multi-billion dollar company

I was there a few days ago and was treated very rude by the young woman cashier at the customer service department. As soon as I walked up she had a bad attitude. I asked her a few questions about joining and the rudeness was extreme. I was very nice to her. There was no reason for this and I left vowing I will never shop there. Why do they have a girl like this at a customer service position right by the door. I have never reviewed a company before but this was so awful I had to. I would have joined if not for her rude behavior. A customer stopped me who heard her and told me to report her. Honestly I was so shocked that I just wanted to leave.

We have been loyal Costco Executive members for few years now and it's one of our favorite places to shop or at least USED TO BE for all our business supplies and most of our grocery for personal use, till the whole transition from American express to Citi Bank It has been nothing but nightmare.
End of april we received a letter saying that we will be receiving the citi card by the beginning of June as June 19 will be the last day to use American Express card, we did Not receive the card until the end of June after calling the horrible customer service for citi bank more than 5 times and each time my husband stayed on hold for at least 30 minutes before someone actually picks up and he had to go through the whole process of explaining over and over.
Finally we received the cards only to learn that it was linked to the wrong member ship so my husband could NOT fill his car with gas !
So he had to go in the store for them to issue a new a card with a new number that it is deferent from my membership card number which now I CAN NOT use.
I am considering cancelling our business membership for good.

I have been a loyal customer for costco for few years now and it's one of my favorite places to shop at or at least it used to be till the whole transition from american express to citi. It has been nothing but a nightmare to me.
I had american express credit card through costco and that was the only card I used over there and I had no problems whatsoever and an awesome experience with customer service then my the end of april I received a letter saying that ill be receiving the citi card by the beginning of june and by mid june I won't be able to use the american express anymore and today kits the 12th of july and I still haven't received my card yet and I called the horrible customer service for citi bank more than 5 times and each time I stay on hold for at least 40 minutes before someone actually picks up and I go through the whole process of explaining that I haven't received the card yet and they would verify the address and say everything seems fine and they don't know why I haven't received it and they would tell me we would issue another card and you should receive it in 19 days and the same story has been going on for a month now and I still haven't received the card yet and they wouldn't even have the courtesy of apologizing or trying to trying to expedite the process so I would receive it faster saying oh we can't do that it was to be sent by regular mail.
It has really been a nightmare and I want to know whose fault that is and who is responsible for all the hassle I'm going through and all the money and the benefits that I'm losing for not receiving the card and not being able to use the card. Everything was fine before the whole citi bank transition thing and I want to know what I did to deserve the horrible customer service that they are providing and not even knowing what happened and whats causing all that delay. Any information would be greatly appreciated.

Yesterday, I made the mistake of going to Costco with a friend who was a member. While I was there, I picked up a couple things I needed, while he picked up what he went there for. We then went to the ridiculously long checkout lines to pay for our things.

As Costco has finally gotten around to accepting visa credit cards, I had brought my credit cards with me. As he drove us in his car, I did not bring my drivers license because I wasn't driving.

The cashier refused to accept my Bank of America visa card because I did not bring my drivers license. The manager was called over. This would be the manager who has no clue what the difference is between a debit card and a credit card. This would be the manager who has no clue that debit cards use PINs and credit cards do not.

Because my credit cards do not use a PIN, the manager all but accused me of having stolen the credit card from somebody's wallet and I was using stolen credit cards, I was not allowed to buy anything.

Needless to say, I will not be shopping at that store again.

I just left Costco. Tried to use my Citi Bank Master Card & was told only Visa cards may be used. I had a Citi Visa card & was issued a Master Card without my asking. I assumed it would be good at Costco. I was told that you would only take cash or a check. I find this very inconvenient. As a stockholder in the company I feel this can only lead to theft and checks being returned as not being able to be cashed.

I am a longtime member and very dissatisfied with a "bait and switch" scheme that Costco is obviously participating in with other third parties. I made a purchase online and was offered a coupon deal to purchase a product for shipping only. After I took advantage of the offer, I was billed for the shipping and then immediately billed for an auto ship program with the third party.

I take issue with Costco for networking the offer and there by supporting this "Bait and Switch" Scheme. I am going to be reporting Costco and the third party to the Better Business Bureau.

I have been trying for two days to shop at Ctco! Yesterday took forever to complete the membership because computers kept going down. Finally got the membership then had to apply for a Visa card, two hours later we left as they said Visa was down and couldn't approve us for a card. Had to run home to get the check book to pay for our membership, this all took a total of 3 hours and 40 minutes and we still could not shop at Costco! They told us to come back today for the Visa card. Got there right at 10:00 am waited in line for 35 minutes, finally got approved for a Visa card and was ready to shop! But wait they can't print out a temporary Visa card because Citi Visa won't let them, tried 4 times and no go! Went to my car and called Citi Visa, they said they are not down and have no problem at their end, has to be Costco problem. Visa said I should go back in and tell them to try again. Went back in told them what Citi Visa said so they tried again, no go, they Cailed Costco's IT person and said they were having no problem that is Visa fault! This took a total of another 2hours and 50 minutes! WITH THAT MY HUSBAND AND I WENT TO OUR CAR AND DROVE TO SAM'S CLUB,

I think you have a much bigger problem coming than the known inept transfer to Citi Visa. My card and access to my account went smooth enough. Now for a much more serious problem when I attempted to use card for any charge more than a McDonald's meal( which went through). . All larger charges were denied. These were not high dollar purchases . After waiting several hours for a Citi rep I explained the situation and after much discussion I was told I would have to get used to the denials as I had no previous track record with Citi. I have sterling credit but that does not seem to matter. Their computer makes the decisions. What did you dump on us?

I am long-term, staunch and loyal Costco member…UNTIL NOW! Costco made a HUGE mistake in partnering with Citi.

The two companies couldn’t be more opposite from one another. Costco has always been very Member Centric and does anything and everything to keep us members happy…Very few companies compare to Costco when it comes to treating its members and employees like Gold.

Citi on the other hand, has a notorious reputation for operating with a Bullyboy mentality/culture whereby its customers are merely meaningless numbers to be abused in any way possible. This is common among the top 10 national banks…Citi, at number 6, just takes abusing its customers and not caring about anything other than its profits to a whole other level.

I spent over an hour waiting on the phone or getting bounced from one rude person to another trying to get an answer to a simple question about linking my spouses Costco Citi card with mine within the online banking system.

Citi’s online account management tools are absolutely HORRIBLE! You would think a bank this size would have slick technology…They DON’T.

Shame on Costco for not vetting out Citi more thoroughly and subjecting us to the pain and misery that is Citi.

My boyfriend and I went to Costco Thursday 6/9/2016 around 4:30 pm to pick up a few supplies for camping. We sampled 3 different things. One was pulled pork, and the other 2 were chicken. One of the chicken was a breaded nugget type and the other was a piece of chicken breast I believe served with Tzatziki sauce. We both woke up around 12:30 am sick. We got food poisoning from the samples. The only other thing we had eaten was a 11:30 am Thursday. That was our lunch. I believe it came from under cooked chicken. I believe the pulled pork was already cooked and then frozen. Never eating chicken samples there again. Disappointed in Costco

I am an Executive Member At Costco I am also a business owner in Eldorado County.
I have been shopping at the Costco in Folsom Sacramento for four years. When you notice every person being a little ruder than the last time you shopped . Everyone including older people have no manners when maneuvering the carts it half resembles the L.A. riots. My grandparents taught me to always be polite, respect others space and to wait your turn. I am a pretty big guy I weigh over 200 pounds but, this doesn't seem to stop people from trying to run me over any chance they get. Yesterday I was in line trying to make sure the delicate items go on the belt last to make sure they don't get crushed. Im spending a thousand dollars on high quality organic food. The bagger begins using her body language to bully me out of the way. By the way she weighs about 110 lbs and is very young. I continued to remove my items from cart and she grabbed it and hit me with it. I immediately asked her to look out and please go and manage the other cart. The checker asked her what happened and she rolled her eyes and made a psshhhhhhhh sound with her mouth and made a stupid face while rolling her eyes. I spoke up to the checker that the problem is that she just hit me with the cart. The checker said it was an accident with an attitude. After that the bagger and checker began to slam my food into the cart, smashing fruit, placing items on their side so they can leak out and being downright disrespectful. The checker asked if there was a problem with an attitude again. My partner was explaining that these items are delicate and cannot be placed under 10 lbs of frozen meat. Then she bullied my partner out of the way. Instead of apologizing to to the customer a spiteful silence ensued. The last thing I would like to address is the new manager he is young and seems to have an issue. When I went over to get a hold item slip from customer service he walked closely to me with his chest out and pushed past me without saying excuse me. Obviously upper management needs to explain that the employees are a vital part of this multi million dollar corporation.Not being tough and having an attitude. Customer service is the most important aspect to any company. The previous manager whom was very polite. She didn't seem to have a problem with someone asking for a hold item slip. The overall attitude of the store has changed and it is now ultimately rubbing off on the customers. Eventually this will lead to the downfall of the location deterring people from wanting to shop there. I would like to see a noticeable difference in the employee attitude. Especially managers they set an example. This means quit puffing your chest out at people. If you notice a problem with your checker don't just stand there with an attitude. Please, thank you, excuse me, I apologize, I understand. Costco need to focus on customer service equally as it focuses on all other aspects of growth. Whole Foods is a great example of the overall attitude necessary. Infact due to situations like this whole foods will eventually catch wind of this and start supplying a product for the same price you don't have to buy in bulk and you get treated like a normal person infact people are nice to you.

So, we went shopping yesterday and my husband's card doesn't seem to work. The cashier advised us to go to membership and have the problem fixed. At the membership, I spoke to "STACEY" and explained her the problem. She checked the card and says it's working. But I keep telling her that at the cash register it didn't work when we tried to use it. She was very rude. She didn't want to look into the problem any further since she said I asked her a question and she's given me an answer, if I don't believe her then I can just talk to her manager she said. So that said, she called her manager, I didn't get her name but same, an employee with attitude, she just walk into me and didn't say anything but just look at me with a face like "what's the problem?" So then again, I explained what was wrong with the card one more time. So then she check the card herself then she said it's working, but then again I said it didnt work in the register when they scanned it. I asked her what does she suggest that needs to be done then since they just looking at me annoyed that I keep insisting it doesn't work. She said she can try it on the register herself so I said "PLEASE" then she just walk away without telling anything.. Then she found out the card doesn't work right! This STACEY and her manager are very rude and have a horrible customer service! It's a very bad experience for me making me look like a stupid person and doesn't know what I'm talking about.

Hi;
I am a happy customer member since 1989. Yesterday was the first time which I was very surprised and frustrated by my encounter to the tire department at San Jose Costco (1705 Automation).
Had a flat tire which I asked for repair, and was told by the tire department supervisor that takes "5 hours" to get the car in. With this ridicules comment I was forced to leave the store and go to a private repair shop and within 10 minutes I was driving out of the shop with my spare on. I believe the Costco is loosing its magical grip on this department since while selling thousands of tires, have not seen any expansion or improvements in tire department. Their first priority should be with the people who already has purchased the tires and they are bond by their agreements for supporting them, and if they can not fulfill this requirement, they have to stop selling to new customers. This bitter experience which took time and money made me wonder that maybe Costco also is bending toward other stores in Bay Area who does not give a damn to customers!. Regards, Mostafa Tehrani Costco member ([protected] Exe). [protected].

I have a friend who applied for a job. Once he went through 3 interviews and the next time 2 and didn't get hired. Yesterday he went in there and wanted to know if he did something wrong. He was told it wouldn't do him any good to apply again cause their computer system says you weren't hired before so they don't even look at your application. So he comes out and says we come here weekly and I have never seen a person of color working here. I said I know. Your the wrong color for costco. Maybe we need to stop giving them money.

Customer Service and employees are rude and discriminate against minority groups. It is not the fist time I go to this specific location and I feel like Im treated as a criminal. The questions and the looks that they give us are uncomfortable. As a member I don't fell welcome at this branch. I understand that this store is an area with a high latino population, and/or may have had several theft incidents, but that doesn't mean that they have to generalise. I'm a really hardworking person that earns pretty descent money and have no need of doing any wrong. If Costco is so worried about people stealing from their stores, they should do a criminal background check on every member, for Costco's peace of mind, and the members too. I'm not going to spend my hard earned money on a company that doesn't appreciate their customers, no matter what ethnic background they come from, and or simply judge people by their looks. I've been to other locations in Houston and I have NEVER encounter this problem.

I've complained to management at the Costco store in St. Peters MO that their fish are all farm raised except for the occasional Canadian Walleye fish.

The person was totally unaware of it and didn't really care.

A few days later I see a video clip of a Costco CEO bragging about how they test everything over and over for quality. He even said that they sold mostly wild caught fish. That was a lie.

Check out this info about Costco's farm raised fish. The story also leads right back to Monsanto.
Copy and paste this into the URL spot on your browser.

http://articles.mercola.com/sites/articles/archive/2016/04/30/salmon-fish-farming.aspx?utm_source=dnl&utm_medium=email&utm_content=art1&utm_campaign=20160430Z1&et_cid=DM104129&et_rid=1465305516

Bought a rug from Costco about two months ago and still nothing. I wasted hours on phone trying to get some info about the status of my order. Every time I called I was put on hold for about 30 minutes and then disconnected. Called again and they said sorry and told that they had some sort of problem and promised to contact me with their manager. Then I was put on hold again and nothing happened. I want to know where my rug is and when it will show up!

Suzanne the Costco Norwalk store seems to believe she is a DEA agent. She refused to refill my prescription for debilitating back muscle spasms. I have been using Costco for years to buy my prescriptions. I have Lupus and am a full time caregiver to my Brain Injured 38 year old son & at 60 years old I cetainly don't think it's her job to accuse me of either taking one or two too many muscle spasm medication or to assume I'm selling them.
Costco at times have given me my prescription a day early while picking up other prescriptions. So she said she went back a few months and noticed they have given me my medication early on two different occasions. So she figures I don't need to pick up this months refill because I should have left over pills. SHE DECIDES THAT? She isn't my doctor and I told her that wasn't her job. Her job is to fill my doctors prescription on time each month and not to speculate if I have any left over. She informs me that it is in fact her job to do just so.
So I told her to get all my latest prescriptions renewals ready that I was coming in to get them and changing my pharmacy.
She said 'fine.'
I cannot believe the audacity and demoralizing attitude of this person.
I hope Costco's CEO appreciates this persons ability to attack the character of their customers.