Costco
Reviews and Complaints

Hello! First and foremost I am a huge Costco fan and shop at your store near Long Beach Island weekly. I own a small business and get most of my supplies at Costco. Owning any size business is challenging, and if the customer service is not spot on, I know personally, I will shop elsewhere. My issue is with some of your cashiers. On most occasions the cashiers are engaging in personal conversations while scanning the order. Last night took the prize. Two cashiers were having a personal conversation about a manager reprimanding one of them for her tank top. We had a $300 order and we were not greeted nor acknowledged until it was time to tell us the amount we owed.. They [censored]ed and complained in hushed voices the entire time😖That was IT! This happens more often than not.. in my business this is not tolerated or acceptable. I felt the strong need to make you aware. If it happens again, off to another warehouse store we go. Thank you for your time and hopefully someone will take the time to observe this behavior

Would like to launch a formal complaint about the worst possible customer service experience metted through the hands of one of the service providers at costco ajax location.
I am a regular (in fact daily) shopper at this location. A few days ago I happened to notice a kiosk inside Costco advertising Lennox air conditioning and furnace.
Attracted towards the kiosk due to the brand name of Lennox and the fact it's working under Costco and the fact that I am in the market for air conditioning for one of my rental properties.
The initial step of booking the appointment for an in home consultation was booked and today I received a call from a lady Michelle Demers from phone number 289 275 3345.
From the start of the conversation she was using aggressive tone. She was condescending. She was not accomodating and the worst of all her use of words was totally inappropriate and defy the norms of customer satisfaction.
She used the sentence that 'I find it hard to believe'
That was when I was trying to explain to her that how can I arrange for someone to be home while a person for quote comes over.
I was perplexed at the fact that how could a person in the business of dealing with a customer can use some sentence like that.
I tried myself to be calm and composed but nothing worked out.
It appeared that she is in the business of bringing in a bad name for Costco and Lennox, in addition to her own company.
She did her best to ensure that I am unhappy and do whatever it takes to launch a complaint against her.
As an avid customer service provider myself, I find it un believable to swallow that someone would willingly stop that low to defame such a reputable company.
I am bringing this to your notice with the hope that she will be reprimanded and ensure such incidents will not be repeated.

I shop weekly at costco for my in home daycare. 2 weeks ago I bought bananas that completely rotted in 2 days. I also bought a avacado bag-over half rotted within 3 days before they even ripened. This last weekend I bought Organic spring mix- Saturday, by Monday evening over 2/3 of the container was slimmy, and had to be thrown out. I also bought 2 boxes of cheese its- one box all the crackers were crumbs even though the box looked fine.

Whereas I appreciate Costco's control on rebate coupons geared to Executive members only, the mechanism was tedious, time-consuming and utterly inefficient. The coupon booklets in paper (killing lots of trees) were mailed to selected members to tear out and keep on person in order to use at the warehouses. When I did not remember having received the booklet, I had to pay full prices on the products at the cashier. Then incompassionately told to get the booklet at the members service counter, where my various IDs were verified to get the booklet, as if I were a fraud! Then again unempathetically told to tear out the relevant coupons at the refund counter (another queue) to get the minimal refunds on the products of interest, as if I were an illiterate. The various customer service agents seemed to forget how to smile! This is the treatment for their so-called valued EXECUTIVE MEMBERS!

Believing Costco would be at the technology front in this world, APPs similar to McDonalds, PC Optimum and Tim Hortons, to download coupons on electronic devices and be readily used when needed, might be considered and adopted!

Comments from a very dissatisfied Costco executive member. Have a nice day.

The selection of canned soups, and canned protein items, such as ravioli, campbell's chicken noodle and tomato soup, stagg chili, progresso soups have become non-existent in this store. Costco has always had a revolving selection of items to choose from, but i've noticed over the past three to four years, that it's getting worse. Items such as lipton iced tea mix have not been available for years as well. When I travel across the country, primarily in the south, the selection is much more varied. As far as your cashier's are concerned, they are not being trained on how to properly ring in customer orders who are also paying for yearly membership fees and cashing in their rebates.

I had two cashier's who simply admitted that they did not know how to do it. It's very confusing for me as a member when I go into costco assuming that the membership has been paid after giving the rebate to the cashier, and requesting that the membership fee be included with my purchase on a previous visit, only to find that it was not added, and therefore has not been paid. This is a case of poor supervisory leadership and training.

since I am moving the new house. So I need washer and dryer and refrigerator. After research I decided to choose the Costco Since my husband has their membership card. Before we purchase. I want to go to store check the details. The funny thing is happen since I walked into the Costco Wholesale store in chino hill.
An Asian women whose was standing in the fron door talk to her friends loudly. I was walking in with bunch of people. She only head off my way and ask me rudely: do you have membership card ? I told her the reason I came here. Even I showed my husband online account. She was so rude ingroed me and say loudly if you don't have it. You can't come in. I was 33 weeks pregnant and drove all the way to want to Check it out . I was so upset . This is the worst experience I ever got.
And also since this happen. I am not gone be spends $10000 pay for this. Sorry you guys lost my business.

I went into the Costco in Vista (1755 Hacienda Dr, Vista, CA 92081) on 5-2-18 and get a phone for my wife at 7:00pm. The Wireless department had 1 employee working and had a wait list. I signed up on the wait list and the associate told me there were 2 people ahead of me. So i went shopping and had a bite to eat and came back waiting at 8:00. The wireless associate was serving his last customer on the list before me, so i waited. The associate knew i was waiting and when he finished his last customer at 8:45, he turned around and told me that he couldn't sell me any phones cause the sales register was closed. He made me wait all that time and he knew he couldn't sell me anything. I dont get why he didn't just tell me that he didn't have time help me tonight and that I should come back tomorrow. He made me wait 45 minutes to an hour when he could've told me that he didn't have time for me tonight and that the store would be closing. That is the worst customer service I've seen in a long time, and someone needs to retrain that associate. You dont make someone wait an hour and than tell them you cant sell them anything cause you are closed. He could've turned around and told me to come back tomorrow cause the store was closing soon, instead of making my family and I wait all that time for nothing. That is not the way you do business at all.

Cullen, the dim-witted bagboy, failed to box my groceries. The time was around noon on 5/2/2018. The cashier was wearing a badge that read, Courtney. Cullen is Caucasian, medium height, scrawny, and seems to have a full head of hair. The cashier rang up my total which was about $70 and Cullen through the soup, pizza, salad, and berries into the cart. He did not bag or box them. When I asked him for a box, he picked one up from the floor and threw it into the cart.
Naturally, I told Cullen to put the groceries into the box. When he gave me some lame brained guff, I decided to report him.

I have been a Costco Member since the year 2000 (18 years). Today I ended the relationship.

I breed and train Police Dogs, Personal Protection dogs, Emotional Support Dogs and Therapy Dogs. In order to facilitate socialization & interaction with crowds, I have a dog in training accompany me daily. The Costco Store on Gate Parkway in Jacksonville, Fl is not welcoming. Over the past year, the employee at the door has repeatedly hassled me to the point that I avoid going to Costco. My Costco Membership expires tomorrow so after much thought I went to Costco today and demanded a refund for the past year citing my dissatisfaction with not using the membership due to Costco's dislike of K9s or their poor training of employees. A refund of $100.62 was issued and the employee had me speak to a manager named John. John said that they will better train their employees in the future and asked if I will give them a try in the future. I advised I'll consider it.

Good day. Today my wife was brought to tears in Costco store, Barrie, ON. She was trying to use membership card that issued on my name but she also added to the account and has been using that card for two years with no any problems. Today, suddenly became an issue that there is different name on the card and cashier refused to release the groceries at check out. When she called me and tried to pass the phone over they also refused to speak with me on the phone. She asked to see supervisor- same result. My wife is pregnant and she is very sensitive to such things so she started crying. Instead of just help her she was told " you need to go see psychiatrist"

I bought this product in January. Soon after the purchase I began to get sick, first the flu-like symptoms but getting more acute each day till I thought it was food poisoning. I threw away all the food in my kitchen desperate to figure out what was making me sick. This went on for two months. In this time I was too sick to work. I went to various doctors and the emergency room as my symptoms continued to get worse.

One day while taking my pills I realized the addition of this pill (2 per day as recommended) was what was making me sick. I stopped taking the pills last week and have almost recovered.

This is a strong drug that should not be sold without a warning label. The diarrhea, nausea and headaches are a common side effect of this "medicine". Warnings pointing out this common but devastating side-effect should be placed on all retail packages immediately.

Hello,

I am writing as a frequent customer to Costco in the Toronto, Ontario area. I would love to see Costco adopt a more eco-friendly business plan, specifically eliminate all products that have been tested on animals. There are many reports and scientific evidence that proves testing on other materials and NOT living things are highly successful in comparison.

I love Costco, but I will definitely forfeit my membership if I continue to see products being sold en mass with labels that indicate animal testing.

Thank you kindly for your time.

In reference, please see attached URL.

https://www.change.org/p/ginette-petitpas-taylor-make-canada-an-animal-testing-free-country-by-2020/u/22682981?utm_content=update&utm_medium=email&utm_source=campaigns_digest&utm_campaign=315622&sfmc_tk=tgAQcWUZhQ8pP8HJtQjp1gmEqBbIehJRSg%2bKIwDM%2fkJtXlmlUB2Mjsmku39%2fKMYZ&j=315622&sfmc_sub=650855629&l=32_HTML&u=56860835&mid=7259882&jb=690

Melodie B.

You haven't carried Kirkland Marlborough Ti Point Sauvignon Blanc at the Bloomingdale, IL or surrounding area for two years, Why? Spent the winter in Florida and it was widely available, but why can't we get it around here. I have been a Costco member since you came to the area and we frequent your store. Please consider stocking the above wine.

Thank You, Jerome Weber
[protected]@comcast.net

Please provide animal free from testing products in your establishment. Corporations are the only ones that can bring an end to this barbaric acts. It doesn't have to be this way for these poor animals when there are alternatives. I don't understand what kind of people can inflict pain on these innocent and trusting souls. Please help bring this to an end.

At the Riverhead NY Costco I have seen them take back food items such as cereal or other packaged foods and place a salable sticker on them. I guess they are putting it back on the shelves. It seems very odd that such a big company would be taking such risks when so many crazy threats are out there. I wouldn't feed my family anything from this Costco who knows were its been.

I have been a member of sam's club for years and would like to switch to costco. unfortunately you don't want to consider putting a store in Washington, PA. We desperately want one. I feel that membership would do really well. To travel to Robinson, PA is a real night mare because of all the congestion. Please think about it. We also have lower taxes and the population is increasing tremendously in the past few years. Thank You, Sheila Harding (Costco member)

at around 5 pm, 4/23/18, monday. as i was leaving parking lot of Norwalk/calif-costco, a black/female security guard stands by my window, calling out to me. i opened door, asking why? she asks me, are you an employee? i ask why? then she asks are you a customer? did you buy something? i ask why?
then she says, this is private property, you can't ride the TRAIN, and park here. i say. i don't take the train. do you have proof? she says i have your lic/plate no. on MY LIST, and you park in the same spot all the time. ( i can park wherever i want. also, costco has cameras ).
i then ask her, why are you single-ing me out? why are you harassing me? what is your name, which she refuses to give me. as a parting shot, she says, i have you on the "Blacklist", you will be towed. i then ask her to move her golfcart, behind my car, as i have to get to work, she takes another 2 to 3 mins., while talking on the walkie-talkie before backing out.
as i head to the parking lot exit by the gas station, she makes a uturn, stops in front of me, taking more video&pics of me..huh?
this is outright harassment. i frequent this costco being the closest to my house, and on the way to work, . i frequent this store every 2 days for a gas fillup. go to the store for grocerry, or the foodcourt. now i have to shop elsewhere, coz i'm afraid to be towed.
i am very confident your good office will rectify this matter ASAP.
yours truly, H. Ruff..

We are long time Customers of Costco. We used your food court quite often. The food court in Myrtle Beach South Carolina recently had a renovation. After reopening we realize you have changed your ice cream and yogurt items. You added new items and took away the old the reason we kept going back was for the Caramel and strawberry yogurt . numerous people would go there just for that. Why would you ruin a good thing who's ever idea that was not very efficient and smart. I'll be spending my money elsewhere for my desserts

I ordered a washer and dryer from Costco online. The night before delivery I received an automated call saying delivery would be 2:30-4:30 PM. I waited and waited. At 6:00 two guys showed up. They told me that the appliances were too heavy for two men. They hardly spoke English so I couldn't determine why they didn't realize this before arriving at my house. I spoke to Costco customer service and Innovel Logistics, Costco's outside delivery company. They gave inconsistent explanations but said the only thing they could do was schedule a four man delivery five days later. I explained that I would be gone from 9 AM to 3 PM that day. They said the delivery could be made between 7 and 8 AM and confirmed this in an email to Costco customer service. Costco called me to verify this. At 5 PM the evening before the delivery Innovel called to say they couldn't make the delivery as promised and would arrive at 9 AM. I reminded them of the promised delivery time and that I had to leave at 9. They acknowledged the 7 to 8 AM promised time but said it wouldn't happen. I asked if they could deliver after 3 PM. They said they would try and would call me back. When they called back they said the delivery could only be between 11 AM and 1 PM—when I repeatedly told them I would not be home. They absolutely refused to budge. Costco customer service told me they were powerless to do anything. I canceled the order. I have been a Costco member for nearly 20 years. They have lost me as a customer. I have never experienced such clueless and unprofessional service.

Recently, and along with many fine items that myself and my family purchase, one that I come across that I don't like is the one gallon milk jugs. They are award to handle and the seal is very hard to remove. Let me mention that I so want my milk safe from tampering but when it comes down to cutting off the seal with a knife or trying to pull it off with your teeth, great job but could you add a somewhat longer pull tab. Your milk products 2% to mention is great tasting but could you look into a better and more efficient and comfortable jug.

Sincerely,

Mrs. Tina Leroy-Homan