Costco
Reviews and Complaints

I called Almaden Cosctco, San Jose CA Administration on 06/01/17 around 9.30 to return Item 940049 because it stopped working suddenly, Administrator told me to bring it to swap with a good one. I also told her I dont have the box or the receipt; but luckily I found the receipt. I went to Costco and was returning the item and the stupid customer service man JON (dont know his last name) said old model is not even on the computer. But he said he cannot take it because there were no attachments, The old model did not have any attachments, but I could not convinced him; he wanted me to bring them to match with the attachments on the newer model. He gave me a hard time even though Vanessa P was helping me. Finally, Laura H. gave me the refund because I wanted to buy the same brand back. Unfortunately the same model is not available. But both are the same price. They took all the attachments out from new model, gave me the main vacuume only for the same price. Why? Is that how you treat a customer who patronized Coscto for over 25 years? I called after coming home and talked Oralia, the manager of the branch around 1.30 and told her the story. She said she will call back. It is 4pm now and no response from her. I want the full refund for the new model they stripped and gave me only the main vacuume. You need to do the right thing by the customer. I did not buy the first one with intention of returning it. Call me back and refund the money please. [protected]

I bought a package of Propal large Hass avocados from Chile. Major regret. These avocados were probably picked way too early and then frozen because by the time the rind ripens to almost rotting 90% of the rest is like cardboard and unfit for human consumption. I'm going to stop buying vegetable produce from CostCo entirely based on CostCo's habit of shipping food around the world like they're lawnmowers. It's a neat experiment but it clearly didn't work.

Being a member of Costco since 1991 I have never in my life felt so insulted by any employee until moving to Atlanta and shopping in the Brookhaven location. On my way out of the store recently a supervisor named Patrick told me to "shoo shoo shoo" as if I'm some sort of pest while I was briefly talking to one of the door staff. Another supervisor named Cynthia thought it was also funny that he did that and they both laughed. I did not find this funny at all. In fact I was offended and thought it was a very rude thing to do. I held Costco at a higher standard than this and am very disappointed with the way the staff treated me at this location especially being that they are front end supervisors and should be leading the rest of the staff by example and that was a poor example of how you should treat customers.

I placed an order an the Costco Location in Pacoima CA, I had received an email about my order being ready, I called to confirm and prints were never printed. I wasted a whole day, and the people waited to the last minute to call and say our printer is down, really uncalled for, got off work early to pick up to just say that the printer was down, when I had gotten an email of them being ready. The staff there is very rude.

General profile image
Howard - 3 h ago
1 2 3 4 5
I just had the worst shopping experience at the Charlotte Costco Tyvola location around 1 p.m. today.

After paying for my items at checkout I proceeded to purchase my customary hot dog and water before going to the parking lot. After finishing my hot dog I proceeded towards the exit but stopped by the service desk to inquire about the Whalen workbench which I had planned to purchase but could not find in the store. A nice young lady looked it up on the computer and informed me they were in stock but the display had probably moved from last week's location. She sent me back through the checkout and alas, there it was. A nice young male employee came over to help answer a question that I had and after talking with him I decided to go home and unload my SUV and return to Costco to buy it and pick it up. He assured me that someone would help me load it into my SUV when I returned. I thanked him and asked him if I could go through the front since we were so close to the door and the checkout aisles were slammed full and backed up. He said that was fine and to just show my ticket to the person at the door. That is when it got a little bizarre for me.

As I approached the female employee to show her my ticket and explain why I was coming through the front she took my ticket and a bottle of wine from my cart and said to go back around to the checkout. She never let me explain to her why I was exiting through the entrance. She was rude, and argumentative. She called a supervisor who came and he took up where she left off. Let me explain, they were not busy out front, my cart was literally half way out of the door, but they kept insisting that I go out of the check out lines again, totally defying logic! I informed the assistant manager named Josh that I was leaving. He could have me arrested by the Costco Security for using rational judgment. Nevermind, the rude female employee (still saying snarky things to me ) and who is always talking to the checkout guys on the other side of the fence on my many previous shopping trips to Costco. Why in the world she is the first encounter you have when entering the store is beyond my comprehension!

I fully understand good organizational routines and procedures and the use of best practice. However, training employees to make good real time decisions is critical to develop and sustain good customer relations. These two Costco employees made me feel like a paying customer without value to Costco regardless of my continuous support of this company over many years. I hope to be able to find the Whalen workbench elsewhere so that I will not encounter these same individuals again. Maybe Sam's has it or a similar product.

What a bummer because I like Costco more than the other warehouse stores. At least I can be thankful they did not attempt to drag my 60 year old body out on the floor like we have seen in the media with other poorly trained company employees.

I went to the tire center to ask about when I can bring my car for a new set of tires, when we got there, there was no cashier or anyone to help us, as soon as new customer shows up, boom! The old man cashier shows up, and of course he goes to him first fyi-I'm a female and my mother was with me at the time. So I guess the guy came to pick up his car and they we joking and talking about sports and what not, I don't like to be rude so I patiently wait, so the cashier finally acknowledge me and tells me he will be right with me all I said was ok. So I sat down on the bench and sure enough here comes another customer with a battery and sure enough as soon as the cashier was done with the first customer he goes to the guy with the battery, are f kidding me? All I said was excuse me and he again said, I will be right with you. What an ahole, he clearly saw I was there first. Either he needs to learn some manners or be fired .

For the past few years I've eaten the kirkland brand chicken breasts .. and had no complaints. In the last six months I've been pretty disappointed that I've found bones within the breasts ... not properly cut. Here and there is understandable, maybe. However, I would say for every three times I purchase the chicken breasts, I find bones. I'm writing this complaint to make people aware to be careful as it could be easily swallowed and choked on. I'm definitely disappointed and will make the switch to a different brand.

Roundup is the worst possible product to sell, i was confronted with vast jugs of this carcinogenic junk on my last visit.
Roundup has been shown to kill bees, butterflies and birds, it is also a known carcinogen.
Roundup is made by Monsanto, a monster of a corporation which has proven over and over again that it has a deaf ear on the environment.
For evidence see Sierra Club, Audubon Society and Organic Consumer's Association.

Dear Customer Care,

Please can you give me an update on my order or confirm you are able to deliver the shed I paid for 0n the !st May.

Regards

Chris Dimmock

From: Chris Dimmock [mailto:chris.[protected]@outlook.com]
Sent: 27 May 2017 12:09
To: [protected]@costco.co.uk
Subject: RE: FW: Order Confirmation

Dear Customer Care,

My shed I ordered on 1st May was rescheduled to be delivered for the 3rd time! this morning Sat 27th May between 7am and 9am. I set my alarm and waited in, at 9am I checked the online tracker to see the shed was not on the van and would have to be scheduled for a 4th time!
I have not received any message to say it would not be delivered.
I called your customer care and tried to explain the situation to a pleasant lady, sounded like she was in a southern state in USA. She was very apologetic and put me on hold for 10 minutes while she contacted your logistics, after 10 minutes she came back to apologise she had been cut of from the call with them.
I have hired my gardener and his friend to empty, take down my old shed, lay a concrete base and erect my new shed at a cost of £500. They have carried out all the work and I had paid them £300, leaving £200 for the erection of the shed. After scheduling them 3 times to carry out this work, I have decided to pay them the £200 for their wasted time.

I am now £200 out of pocket, wasted 3 days of my time and without a shed. The contents of my old shed have been under plastic sheeting for 6 weeks now,

Please can you let me know if you are can deliver the shed or is it better to refund me so I can find an alternative?
The order ref is at the bottom of this email .

Regards

Chris Dimmock

From: Customer Care eComm UK
Sent: 22 May 2017 09:21
To: Chris Dimmock
Subject: Re: FW: Order Confirmation

Good morning,

Thank you for your email; We sincerely apologise to hear about your delivery of your order. I have asked our logistics team to look into this for us and we will get back to you.

Kind regards,

Alex

On behalf of the
Customer Care Team (UK)

On 20 May 2017 at 08:46, Chris Dimmock wrote:
Dear Customer Care,

Further to my last email sent 16 May with my complaint, I would like to inform you of the latest development.

My shed was rescheduled to be delivered between 7.20 and 9.20 Saturday 20th May. I planned my day to accommodate this, setting my alarm at 7am. At 8.27am I received a text message advising me that there is a problem with the vehicle and I would not be receiving the delivery today.
I ordered and paid for this shed 1st May to be delivered within 10 working days. I have spent a lot of time in going back and forth to work, waiting in, on the telephone to the courier and writing to you.

This is not good enough. I hope to receive a reply to this email as I didn’t get an acknowledgment of the last complaint!

Regards

Chris Dimmock

Sent from Mail for Windows 10

From: Chris Dimmock
Sent: 16 May 2017 11:04
To: [protected]@costco.co.uk
Subject: FW: Order Confirmation

Dear Customer Care,

I am sending this email to complain about the delivery service of the garden shed, order below.

Order of events:

1st May order placed
12th May order shipped
14th May confirming delivery 10-12 15/05
15th May 9.39 I called driver(Paul) to explain I work 15 minutes from home, after confirming my name and address he said “I am 10 minutes away”. So I dashed home.
10.18 I called driver asking where he was, he said ”I am 45 minutes away” so I dashed back to work.
11.20 I received an email stating the driver would be with me at 12.14
12.08 I arrived back home, after passing a large van at the end of my road, I called Paul and he said he would turn around and come back.
12.20 I called Paul, no answer
12.32 I called Paul, no answer
12.34 I called Paul, no answer
12.45 I contacted Panther Logistics, who were very apologetic but said he wasn’t returning and they will reschedule my shed delivery for 20/05

This caused me loads of stress and I have had to cancel the 2 handymen that were erecting it for me today. Its caused headaches at work and embarrassment with my handymen.

Regards

Chris Dimmock

From: Costco.co.uk [mailto:[protected]@costco.co.uk]
Sent: 01 May 2017 13:24
To: chris.[protected]@outlook.com
Subject: Order Confirmation

Order
Confirmation

SHOP MY ACCOUNT CONTACT US

Dear Mr. CHRIS DIMMOCK, Order Date: 01/05/2017

Thank you for placing your order with Costco.co.uk. Please keep this email for your records.

Your order reference is: [protected]

You can view the status of your order here: http://costco.co.uk/view/secured/content/myaccount

Order details: (Orders with multiple items may ship from different locations separately.)

Delivery Address: Home
CHRIS DIMMOCK
6
Doggetts Farm Road
Uxbridge
UB9 5EH
United Kingdom
ITEMS DELIVERY QTY PRICE
Keter Fusion 7ft 6" x 7ft 4" (2.3 x 2.2m) Shed Our carrier will contact you via phone, text or email within 3 business days from confirmation of your order to arrange delivery within 10 business day/s 1 £ 799.99
Online Subscription 1 £ 15.00

Goods (inc VAT): £799.99
Goods (ex VAT): £666.66
Online Annual Subscription Fee (EX VAT): £12.50

Total Order (ex VAT): £679.16

Total VAT: £135.83

Total Order (inc VAT): £814.99

Shipping and handling is included.
Visit Order Status to track shipped orders. When tracking your order, please note that the tracking information may not be updated immediately.

Returns
We guarantee your satisfaction and want you to be happy with your purchase. If you are not and wish to return an item or you would like to contact us, please click here for more information.
The Consumer Protection (Distance Selling) Regulations 2000 also provide certain statutory rights of cancellation for consumers who purchase goods and/or services online. For further, details including information on whether the rights apply to your order, please click here.
Costco requires you to return the goods to Costco in the event of cancellation. Costco also requires customers using the statutory cancellation right to pay the cost of returning them, or the cost incurred by Costco in recovering them.
For free technical support or to make any comments or complaints please click here for more information or write to us at [UK Home Office, Hartspring Lane, Watford, WD25 8JS, United Kingdom]. To access this service please have your name, address, item number or order confirmation, purchase date, model number and manufacturerís name.
We regret that we cannot accept and process online purchase returns at any Costco Warehouses.

© Costco Online UK Ltd. Hartspring Lane, Watford WD25 8JS.
Registered No. [protected] VAT No. GB [protected].

As a loyal customer, I went to buy my grocery shopping at the Fremont California location on 5/27/17. I arrived at Costco at around 6pm and started filling my cart as usual. I was at the back of the where house near the fruit section when I heard a few employees blocking the last two aisles saying at loud "Costco is Closed " . I asked one of the employees why they were doing that and she repeatedly said very loud "Costco is Closed". As I mentioned, I was there to buy my grocery shopping. I was not able to buy 3 items from they aisles that they were blocking. Those items were the main reason I was there. Basic items that I was not able to grab because "Costco was Closed". I found it very rude and unprofessional the way employees pushed away their customers. When I went to pay at 6:22pm, I asked the cashiers why they were doing that and he said they do it all the time because they need to prepare for the next day.
I want to know if this is part of your policy and honestly it makes me think twice about renewing my membership. I've never experienced something like this before. We're the ones that keeps your run business open. Why your treating us like intruders?

May 28th, 2017 at the Costco in 2700 Park Ave, Tustin. Around 4:00 the woman serving the samples of the chicken patty and guacamole (I didn't catch her name.)

The sample server told my father that he had already gotten a sample (which he had not) and said, "You already got a sample, can you please leave?" in an incredibly rude tone. My father was trying to make inquiries about the product she was selling such as the locations of the products. The questions were brief and he did not take unnecessary time nor did he attempt to annoy the woman. I was so shocked I just brought my father away but I regret not asking the woman as to why she was so rude. Thank you and please look into this.

My name is JoAnne Collins: member [protected]
I have had the most negative experience at your Costco location in Melrose Park, Illinois. Throughout the last few years, my family has noticed a decline in the treatment of customers by the employees. The employees seem to be disgruntled about their required tasks and take these frustrations out on their customers or lack the basic understanding how to talk to and treat long time customers. After today's departure from your store, my family is seriously considering ending our relationship and cancelling our membership, so we can boycott this trend of treatment. Two employees asked my family to leave the departure line to prove my daughter did not rip open a package to steal gum. We had just spent over two hundred forty-nine dollars: Transaction # [protected] at Merchant ID: [protected]; this was an outrageous claim, especially if you viewed the clothing my child was in, not to mention she would never commit such an action. She had on small jean shorts w/out pockets (sewn shut only decorative, actually purchased at your store previously) a white tshirt and small slip on shoes. We were about to leave the store when an employee rude took the receipt from my husbands hands, stated the gum was not on a receipt to the employee with him, he was holding a ripped package of gum, thus the accusations began to be hurled at my family. Your daughter stole this gum; we were shocked, but we instantly showed our daughter's clothing, in which the employees suddenly realized they were wrong in their accusations. But they did not apologize, but became dismissive and denied they falsely accused her stating they could check any customers as they please. This was not received well, so we asked to speak to the employee who made the accusation or view the tape footage which made us a suspect. Again we were not apologized to, but told this would not be necessary and were dismissed. We were not pleased by being singled out falsely or embarrased in front of others in line, so again we asked for an explanation as to why we were questioned, please prove why you are accusing of when we a such loyal customers? At this point, Eric Abrams became frustrated and stated he need to walk away from us because we this is pointless, and stated he never made accusations we are making him angry. Matt Harris realized our frustration and simply wanted us to leave stating there is nothing more to be said or done, providing a meek we did nothing, but we are sorry. If indeed we want to return our purchase or cancel our membership we could. It was a horrible experience. Not to mention I need to explain to an eleven year old girl who did nothing wrong why they viewed her as guilty and treated her as a criminal; it was you are guilty unless you prove otherwise because you are eleven, thank goodness she has supportive parents who believe in her, but we are so angry at your institution. They were very rude and dismissive employees who have forgotten their job is customer based, please provide training for Eric Abram and Matt Harris on how to submit a sincere apology, or be sure of your actions before you make false accusations.
Sincerely, J. Collins
Membership number [protected]

I bought a Samsung TV for $1300 plus warranty. The TV worked well but the Internal Netflix and Amazon functions in the TV didn't work properly ever. It would work for a couple of hours and it would then crash. I think the problem is with internal processor. I took it back to the Costco in Queens 32-50 Vernon in Long Island City. After taking back the TV at the register they told me that it's beyond the 90 day return policy and that I should've called the concierge . when I bought the TV at the cash register the attendant that convinced me to buy the warranty told me that by buying the warranty I can bring it back any time . Apparently this is disputed by Alejandra the Store manager in Long Island . She wanted to give back the TV but I refused to take it back on the basis that what I was told and what happened is not the same. The store has the TV and receipt. I need a resolution to this problem but I am not taking back a defective TV. I am from California, recently moved to Manhattan. Not having a car and therefore waiting to bring back the TV to the store was a mission in itself.

For the most part I have been very satisfied with the products and customer service in the 20+ years I have been a loyal customer. However, I did not feel that way today, May 26, 2017 at the Potomac Mills #626 store at 15:15 in Woodbridge, Virginia.

In order to expedite check-out, I placed my Costco card, drivers licence, and my written address and phone number on the signed check in the plastic divider. The cashier, Nasrin A. told me that since my address was not printed on the check a manager would need to approve the payment. She questioned me, "how long was I a customer?"She gave the check to someone who then gave the check to the manager. The manager came over and asked if I had another form of payment. I said, no I have always paid by check. She left and later returning saying, "she would approve it this time, but it was not to happen again". First of all, I did nothing wrong--she treated me in a very demeaning way. I am not going to order another set of checks and risk my security by having personal information printed on them. I felt like I was being treated like a criminal, it was terrible experience.

Best,
Claudia Cappelle
[protected]@gmail.com

I have a question about entering the warehouse; are ALL entering the warehouse asked for IDs, or everyone BUT the attractive, well dressed members? The first time I went after joining, I was expensively dressed with makeup, etc. and just got a warm smile and welcome. The last 2 times I went, I was VERY casually dressed, no makeup, jeans, t shirts, etc. and was asked for my membership ID and not very nice about it. Today (again, very casually dressed, lol), after asking the gentleman if every person was checked and he replied "EVERYONE", I actually recorded on my phone 2:37 mins. of the entrance greeter picking and choosing whose ID was asked. Out of 13 shoppers, he asked 6 for membership ID's. The remainder were 2 attractive, well dressed couples, 2 young, attractive females alone, and 1 young man in a suit. The discrimination was obvious! By the way, this warehouse is located in Lexington, Ky. I pay my fee so I can shop in bulk; not to get discriminated against because I'm in faded jeans and a Jack Daniels tshirt.

I am always happy with the service and returns policy from Costco not that I have used it much when I have they have been more than helpful.
I bought a iPad mini on the 10/5/15 however the wifi stopped working whilst on a visit to see my sister in November 16. I was waiting till after the Christmas period to change as I knew it wouldn't be busy. However early January I was in a car accident which I was seriously injured bracking my back aswel as suffering from post traumatic stress so didn't manage to bring back the item but also wanted to hear from apple what the problem was so once it was confirmed by apple to go to manufacturer I did hence the call I made early may.i am aware that I was a month and a few days out of warranty but felt due to my circumstances this could be rectified after various emails with customer care warranty departments concluding sorry there is nothing we can do. I feel this is very unfair I am a long standing customer whom has spent a lot of money as well as promoting yourselves to friends and family. I am only a short space of time out of the warranty bracket and can prove that what I am saying is correct please could you look into this.
Kathryn

I had ordered a pc from Costco online with 3 day shipping. UPS came to delivery @ 3:30 pm, I was in office. That was the first attempt. So I called ups for pickup from their location and they told Costco does not allow that. So they told me to wait 1 to 4 pm everyday in home yo pick up the delivery. Basically you have to be in home during that time that too working day. U have to take 1/2 day off from office and wait for myorder thru Costco.com.

There is no choice other than to cancel my order.

I always had a great impression at Costco since almost all employees are very nice and friendly. But recently I met a cashier who was very rude and condescending to me. The way he presented himself was extremely unpleasant. I got very upset that day because of this person. I understand that this one incident should not be considered as how Costco treats its customers but I have a serious concern regarding on your employee training programs. I hope that sharing my story today would enlighten the management and hope this kind of incident would never happen again.

The employee's name was Austin B
And his op# was 34

On several occasions this year, 2017, I have purchased dairy from costco, where the product is expired way before the expiration date on the label.
This is often yogurt, milk, and cottage cheese. I have also purchased spinach that is already bad before it's packaging is even open, it has brown spots all over it. For the first few times, I didn't think much of it, but the last couple of times I felt that I needed to put in a complaint. With Costco raising their annual fees, they should really start providing food that is not expired!
It's only the 5th month into 2017, and I have had 6 bad experiences.
I have rated my other photos, but kept the list recent one of the milk. Milk purchased May 20, opened on May 21, and you can clearly see that it's gone bad, yet expiry date is May 29.
I am not a happy customer, and think shopping at Costco will come to halt.

My name is eric butler, building chief engineer for the 6&l building. This incident occurred today 5/25/2017. I've made multiply request in the past to your costco drivers, when they deliver to my building. I've request that they do not use power jacks.
The power jack stains and pull up the carpet in my elevator lobbies as well as the floor corridors.
The driver this morning was very rude about it, when I asked him not to do it in the future. His response was, no one told me and i'm trying to do my job with an annoying look on his face.
I was expecting, "sure, no problem, next time I will use a handcart". Not, why are you are you talking me?
Moving forward, can you please have a notation for any deliveries made to this address. 2033 6th ave seattle wa, 98181 (Sixth & leonora building). Not to use power jacks.
Truck #676202
Lic# b97217y
Thanks, looking forward to hearing from you.