Costway
Reviews and Complaints

I recently ordered a Costway ride on excavator for my grandson's birthday present. The order was placed on 04/10/21 and the company notified me initially on 05/11/2021. The item arrived on time, but it took a bit longer than expected to arrive from California to Montana. The packaging was undamaged and all the parts were intact.

We followed the instructions on the product pamphlet and charged the excavator before use. We were excited to see our grandson's face when he got on the ride on excavator. However, when he attempted to ride it on 5/09/21, we were disappointed to find out that it did not work. The horn worked, but when we pushed the gas pedal, it did not make any noise or attempt to move. We tried pushing it, and we could hear some noise of the engine engaging, but it did not move.

I tried to contact Costway customer service, but I could not find a functional phone number for Costway California. I sent emails to the only email option found online, requesting support over the phone to troubleshoot the issue. I received an email from Costway Amelia requesting a video, which I found a little unusual. But I complied because my grandson really wanted to ride his Costway ride on excavator. When I sent the video, I also gave my personal phone number and my son's phone number, who is a USA Air Force mechanic, so that tech support could reach out and troubleshoot the issue. However, I have yet to hear from anyone via phone.

Costway offered me a refund of $60 as compensation and asked me to take it to my local store to fix it. However, I am not looking for partial payment on a defective item. I want this ride on excavator for my grandson. We do not have a local Costway store in Montana, and I am sure that having someone else work on a Costway product voids the company warranty on the Costway ride on excavator. I have sent more videos and pictures, but I have not received any response from Costway.

I just want the motor or the motor specs so that I can have a functional gift for my 2-year-old grandson. Despite the opinion of a USA AF mechanic that the motor is not functional, Costway still wants more videos and pictures. I hope that Costway can resolve this issue soon so that my grandson can enjoy his ride on excavator.

I cannot contact company. The fake leather on the chair keeps coming off & sticking to my skin! The chair looks awful as the "leather" is now half off! I get tired of going somewhere & suddenly noticing I have small pieces stuck on me! The concept of the chair was great, although it is too short to fit your feet as it should. I've tried to contact the company to no avail. I would have complained before but I couldn't locate my booklet. I can not tell you the date as I can't find the invoice. I'm sure others must have had the same issues.
Sandi Beach [protected]@aol.com

the balance of my $814, 00 dollars withdrawn from my account at chase. you only returned only $412.00 dollars on; 1 costway ottoman sleeper bed with mattress, price $369.00. order number, 1184172, and 1, convertible futon sofa bed adjustable couch sleeper with wood legs, price $379.00, order number [protected]. both are color of gray. I never got a shipping confirmation. i have been calling for over a week and email, with no answer. left plenty messages. please return the balance to my bank account or let me know what is happening. thanks, Mary F. Hatchet Phone; [protected]. E mail address: [protected]@gmail.com PS sitting by the phone for 73 minutes, desperately waiting for an answer. my address is : 2177 frederick douglas boulevard apartment 3E, nyc, ny 10026

I purchased Five (5) fiber optic christmas trees. Four of the trees lights are so dim you can barely see the lights from the fibers or bulbs. One base doesn't light up at all. Friday, 12/17/21 - Two trees I received at my home at 25535 Catalina Southfield, Michigan 48075. 12/8/21 - Three trees were received at New Providence Baptist Church Detroit, Michigan 48228. All trees were addressed to Arnett Revels and paid with Mastercard ending 4227.

only odered one at 109.95 cant find verify number got no help from alesha today why i am getting pending charge of 317.85 so i cancelled on my cared it is sad i had to do this dawn-57hotmail.com arnold mo 63010

I received the product through an order with Walmart. When I received it 1 piece was defective. The part was a handle #6. One of the pins was not out. Seems bent inside. If I could get that part replaced everything else is good.
I am 73 and do not know how to send a picture. I think I explained well enough for you to understand the problem.

I started drop shipping for Costway on October1, 2020. I was doing ok until they started charging taxes on my orders. I sent the my documents, and stated they would refund the taxes every Friday. They started and refunded a couple then stopped. They said David who was handling it quit, and no one else knew how to handle it' I still have not gotten the taxes returned. January 2021, I started getting complaints on my customers orders, that they had Costway advertising in the box, and on the products. When I emailed and called Costway, their response was. Hi

We are sorry for the inconvenience you have experienced. Please note that there is Costway Logo on the packages of all our products and some items may have Costway logo on the body. We will send you the return label in 2 business days, please help us return the item in the original box. Since it's not a quality issue, a $30 shipping cost will be deducted from the refund.

We have checked your application to our dropship program. We are sorry that the application is not successful. We are looking for partners who make over $10, 000 per month and specialize in the product category which is similar to us. Thank you for your interest in our program. There are also other programs you may want to know about: Affiliate program and large order program（ favorable discount will be given on orders over 20 QTY）. If there is anything we can help you with, please feel free to contact us.

Helen

They never put ads or stickers, or any other promos until January, 2021.I have lost orders, customers, bad reviews, website and income at $3, 000.00 per month. Until January, they were doing it without labels, ads, or stickers on products. I am 80 years old and used this to supplement my income. They literally put me out of business and ruined my reputation as a seller.Here are some of my bad reviews,
Rebecca on Jan 26, 2021

1 out of 5 stars
Item was supposed to be handmade, came from Costway marked up by about $100. Could have saved money by going there.
https://m.costway.com/wood-wine-storage-cabinet-sideboard-console-buffet-server.html?routetype=product&id=15862&piid=9220100.

Hello. I received the bench but I says it was made by costway. Is that correct? But it cost me $50 more from you than costway. And there's a China sticker on the wood. And the pictures are all just screenshots from the castaway site.I have 4 more like these, and this just started in January.

Child recliner order number 5652080-422166 was purchase from your store and the foot board did not hold up, once child was place in the chair which caused her to slip down out the recliner, and at which she was taken to the hospital and it was determine at which time that her right femur was broken

I ordered and paid for a microwave oven on August 6th, 2020, when I checked the provided tracking number the message was "shipping label created waiting for UPS pickup. I waited a few days, my order had not shipped yet, I contacted costway on Aug 11th, I got a reply on Aug 12th that stated "we shipped your order today ". as of today, August 13th my order still has not shipped .

I can get no help to purchase a replacement mixing paddle/blender blade for my ice cream maker. I have tried repeatedly to get help and get nothing but "We don't have replacement parts." Can't use my machine because of this simple problem.

I have been emailing Costway costumer service since April and they are not able to tell me when my package is going to get to my home. The first box they sent me was water damaged and the paint was chipped off the metal bars, the second package to complete the bunk bed never came to my home and they say it was lost in transit. I attached the emails that I have. I want my items as soon as possible my children need their bunk beds they have been waiting for a long time. They keep telling me a false time frame a couple of times now. I want my items new, not broken and shipped to me as soon as possible. No one could provide me with a Supervisor's information when I asked for it. This has been a ridiculous experience with Costway.

This is a very disappointing product no matter what I grill it sets off my smoke alarm I will not use this product anymore. Waste of money

I did not receive any book or suggestions on how to use. Was a small book but was not helpful at all, it burns my meal there no medium setting no lid cover I asked a couple of other people and they agree with we not a good item I mostly cook chicken which I like to barbeq no success too smoky I bought this because it said smokeless which is not the case.
Theresa sinutko
[protected]@yahoo.com

The Christmas tree I purchased through Ebay is LED light type with flashing light drived by a transformer. The rapid flashing of LED lighting is annoying and doesn't allow me to look at the tree for any length of time. The light function box works ok; but when unplug the cable leading from the tree to the light function box. Can flashing be elimate

Both of these products have stopped working. The twin tub was sparking behind the timer and the portable washer won't spin at all. The portable washer worked for 7 months with zero problems then it just stopped spinning. I have gotten zero help from anyone at this company! I'm so unhappy with all of this. The twin tub I have had less then a day and it's sparking after 4 loads how am I supposed to feel safe with this in my home? Is it too much to ask that I just want my family to have clean clothes? I feel like this is a big joke to everyone because no one can give me a answer on how to fix these. I want my Giantex Portable Compact Full-Automatic washer back up and running but it's like pulling teeth to get a answer. I know that it's the timer on the machine cuz it goes to spin and it goes from 7 back up to 10 on its count down. I just want a way to get it working again. Please that's all I aks

I purchased a water dispenser and I would like to return it in a exchange for another different one, black and silver or refund my account. I brought this 9/18/19. Why do I keep getting the runaround,
Please just give me a exchange not $25 and keep it. It leaks, I have a new kidney transplant and need to drink a lot of water and this will be convenient to me..#[protected] is the invoice number please reply to me or call me at [protected] thank you ms solano

Sku: ep22901 I will pay the difference

Parts fell out of box and I need a package of the connectors (screws, connectors etc.) to assemble. I've tried everywhere. I would just like the package be resent out so I can assemble this item.i don't know why it so difficult. I tried emailing directly and I've tried twitter all to no avail.
Can I at least get a parts list so I can go buy them myself(not happy) @Lowe's.

missing parts for smoker part numbers are following: 9 & 39 on the parts list. part number 9 helps build front tray of smoker and would hold spices sauces and other necessities. part # 39 is the rod for the wheels and would cause any one moving the unit to have to literally pick the unit up which would be impossible when the smoker is in use so i believe that to be very important also. would appreciate a quick response had planned a barbeque this weekend and would help very much to help this go smoothly. thank you

Did not have all the screws. Missing two each of 5*50mm expand bolt set, 5*75 mm expand bolt set and the elibibility certificate. I purchased this thru Amazone Prime the first of July because it was what I needed since I have trouble standing in the shower. Please ship to Orr, 36900 MS H'way 35, Vaiden, MS 39176 USA. I hope you will be able to sed me these stainless steel bolts since I am in great need of this seat. Thank you for your prompt attention.

i bought the dryer on line from Sears platform. It was delivered February 17, 2019. The he dryer broke on May 12, less 3 months, ---the axel that turns the drum splet. Nothing turns. Obviously a defective lemon.

I called Sears and after many delays got your phone number for customere service. I tried for a week to get an agent, waiting hours, . Each time I called your customer service, after anhour of waiting for an agent, the line was always disconnected.

I have filed a complaint with the Better Business Burea in New York.

My receipt from Sears:

Hey, Pavia7858, we just received your order! Details inside
Inbox
x

Sears
Feb 5, 2019, 2:45 PM
to me

We're processing your order! We'll let you know when it ships, Pavia7858.
Sears®
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Thank you for your order, Pavia7858.

We're processing your order #[protected], placed on Tue, Feb 05, 2019.
HERE'S WHAT'S NEXT:

Shipped Items: We'll send you an email with your tracking information when each shipment in your order leaves our warehouse.
We hope you had a great shopping experience today. Please keep this email as your receipt.

Thank you for shopping with Sears.

THINGS TO KNOW:
Most items have a return policy of 30 days from purchase but may vary by item. All returns require a receipt and may be looked up in store. Restrictions apply. Click here for details.

Your order contains marketplace items that cannot be returned or exchanged at a Sears or Kmart store, and must be returned directly to the Marketplace seller. To view marketplace return process, view our return policy.
Order Details view or manage your order
SHIPMENT 31 squaw rd STATUS: Processing
Shipping Address
natalie pavia
31 squaw rd
East Hampton, NY 11937
[protected] Order Date
Tue, Feb 05, 2019

Salescheck #
[protected]

ITEM DETAILS
Goplus 26lbs Electric Tumble Compact Cloths Dryer 13lbs Stainless Steel 3.21 Cu. Ft. Laundry

Condition: New
Sold by factorydirectsale
Marketplace
Mfr# EP23047
Part# SPM15233953224
UPC: [protected]
PRICE QTY ITEM SUBTOTAL
Sale 274.99
Reg. 499.99 1 274.99
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Order Summary
Sale Price Savings 225.00
Shipping & Delivery
Delivery Discount 0.00

Total Due 274.99
You saved 225.00 on this order
How You Paid
Total Charged to Visa ending in ************2954
Account type: CreditCard
274.99
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Since this dryer broke down in less then 3 monhs, I want to return it and have monies redunded. Natalie Pavia

[protected]

I ordered and paid for the below product on 23rd May for Costway, California:
Order #[protected] - Canceled Reorder
About This Order:
Order Date: May 23, 2019

I saw today that they canceled my order without my request and without even informing me.

Further to this, Costway withdrew money 4 times for the product, 3 times on 24th May and 1 time for a slightly different amount, with no indication, on 28th May.

When trying to contact them, neither their telephone service nor the message possibility worked.

Agnes Golenya

I just received my new costway serger order number #[protected] and the sewing motor has no power, the light comes on so it is getting power but not to the sewing motor. I have requested a return label and refund.

I've been dealing with someone apparently out of the country due to language responses and times emails are being sent out for over 2 weeks now, i've done all asked, made a video of serger not working, they said that needle cover wasn't covered and asked me to check that and let them know. The cover is closed, send back pic.

I needed a serger that worked straight out of the box as it should have when it arrived. I had a project to finish for my business so I purchased another worker serger. Now, they aren't responding to me after I sent the pic of the cover closed and it still doesn't work. I let them know that I wasn't going to do any more video's or pictures or mechanic work on the machine, I need the return labels and a refund.

Why should it be so hard to get return labels and my refund for a defective product? Looks like I will end up having to dispute the charge with paypal to get my money back. I will never, ever buy anything from costway again!