Couriers Please review: Failure to pick up parcel at promised time

I booked CouriersPlease to pick up a parcel from Springvale to be delivered to Moonee Ponds. I made the booking on-line at 5:56 am to be picked up at 10:45 on 28/11/2023. Here we are at 11:00am on 30/11/2023 & it still hasn't been picked up. Yesterday I rang CP gave them the job number and asked when it was picked up & when I could expect delivery I was told it had not been picked up. The operative said she would contact the driver and ask him to pick it up. She said she would email me when it was picked up. THEN I gave her my email address — she was going to email me, but didn't have my email address? Today Irang again & was told it still had not been picked up. I was told that she (a different operative from yesterday) would contact the driver and ask him to pick it up. I told her to tell him to pick it up, not ask him to do so. I tried to give feedback on their web site, but they had removed this option. I tried the 'chat' at their web site to find a way for feedback. I finally was put in touch with a bhuman. being I explained the situation. He told me that it would take up to 2 business days to get it picked up.