Course Hero
Reviews and Complaints

CourseHero Team

It is really shameful to see how your company is scamming innocent tutors like us, who depend on companies like yours to earn a portion of their income. It was your company that was promoting the hiring for freelancers as tutors. Now, when we have put-in the efforts, why are you denying payments for the work we did?.

I have worked on over 87 questions in the last month and spent over 150-200 hours of my time (5 - 6 hours per day for one month) answering solutions with my expertise. There have been a lot of students who have commented that the solutions have helped them a lot. There were 4 instances where my solutions were rated unhelpful. 3 of them for which were unfair and I had provided ample proof that the solutions are correct and students have abused the power of ratings. I had attached a screenshot of answers in my previous emails from calculators, excels, mathematical tools which matched my answers. Still, you guys have falsely accused me for the quality of my answers.

You say "Community threat, community security, suspicious activity". Don't you guys have a little bit of shame saying so?. Whose security have I threatened? What is so suspicious at 5 am in the morning when you blocked my account while I was asleep?. Did I suspiciously hack your company?. No right?. So, your company using such illogical reasons is disgusting.

Students pay you for the solutions that are authored by us tutors. Thereby, you are expected to pass on a percentage to us tutors who have actually spent time on solving those like your advertisements say.

Without any reason at all, your company had first temporarily disabled my account. In your mails, you asked me for proof and I provided a video within a couple of hours (whereas your deadline is 48 hours). Then, your company is LYING stating that I have not provided proof of my identity. Your company then sends an email that they are deactivating my account and states that I can still withdraw my earnings. I ask them how to do so, they permanently block my account and are refusing to pay. How is this fair?. Aren't you guys going back on your own words?

I am not asking you to pay me randomly for a lottery or out of pure-heart. I am asking you to pay me the $256 for which I have actually worked, spend late nights working until 4-5 am trying to solve the solutions with the best possible explanations. (Students have appreciated that). $256 is quite a lot for international citizens like us when we consider the purchasing power parity. It's a one-two months salary for some of us. Why do you think I have spent all night working on your website?. And you guys don't honor your side of the deal and blatantly block tutors?

Now, your company is using my solutions to provide a service to students (for which CourseHero is being paid by students) and then you are not paying the actual author of the solutions (i.e us tutors). It's a cycle of hiring, getting the work done for free, then firing and refusing to pay.

I am writing to express my deep dissatisfaction and concern regarding the recent issues that have arisen in our business relationship with COURSE HERO. We have experienced a series of problems that are causing significant disruption to our operations, and I believe it is essential to address them promptly and amicably.

First and foremost, the primary issue we are facing is the failure to receive payments for the tutoring services we have provided to students through this platform. Us, tutors have dedicated their time and expertise to deliver quality education, and it is our expectation that we will be compensated accordingly. However, it has come to our attention that payments have not been disbursed as agreed upon, causing financial strain and frustration among us, tutors.

Moreover, attempting to communicate and resolve this matter with this company has proven exceedingly challenging. Our attempts to contact their customer support team via email have been met with unresponsiveness and what appears to be a deliberate blocking of our messages. This lack of communication makes it impossible for us to discuss and resolve the payment issues through proper channels.

I recently attempted to log in to my account and encountered a "Bad Request" error. I want to emphasize that I use my account with loyalty and dignity, adhering to all the terms and conditions outlined for the CourseHero account. I have thoroughly read all relevant articles and guidelines to prevent any violations.

Despite these efforts, I find myself experiencing this error once again. I want to assure you that I approach my work with the utmost professionalism.

Hi

Today I was trying to log-in, it said "Bad Request". From several hours I am not able to log-in. I have been trying to reach Coursehero. but they have disabled my account. They are not returning the money that I am owed. From last 16-18 days, I have spent over 150 hours on the website solving 87 questions and accrued $256. They are taking free labour and not paying them.

They come up with the same copy paste email about "suspicious activity". Then when you submit, they disable you again.

Why is no American Agency or the state of california taking action against such agencies that get free labour from tutors worldwide.

my dashboard shows" This tutor account has been locked as a result of reaching the maximum number of failed phone number verification attempts. To potentially resolve this issue, please send an email to [protected]@coursehero.com."

I already contacted course hero tutor support but no response of unlocking of my account.

I request u address my problem

Thank you

I am unable to log in on my account in any devices I am using. I cannot log in thru mobile app and the website itself (thru laptop, Iphonr and Android Phone).

I am logging in thru Google Sign In and whenever I do so, it keeps prompting ‘Bad Request’, or ‘The Page Cannot be Displayed’ or ‘There was an error. Please Try Again.’

I tried logging in using Incognito or Private Mode and still receiving the sane response.

I paid for a full year only to receive , after u locking, documents that were not the correct doc and or incorrect information. I tagged many of these and after a couple weeks asked for a refund and stopped using the service as they want re money to unlock more documents. I sent an email explaining this and they refuse to refund a prorate. This service is predatory and a scam!

Last 14/4/23 I was trying to withdraw my earnings. I input my SMS number and a code was received. However, when I enter the given code a prompt message states that my number cannot be verified. I opted to do Contact support to ask their assistance. A response was received, and I was so shocked and disheartened to see the message. It states that I have violated their rules hence, causing for it to be permanently disabled and I cannot withdraw all the amount I earned. I have tried to contact the Support again twice, asking them to specify the violation I have made. Cause as far as I know I have followed all their rules. I was really hoping I could claim all my earnings, and this will be resolved. This is very traumatizing on my part. Hope they have interviewed me first so I could have defended myself into whatever violation they have thought I have committed. The amount withhold is big enough for us to use this.

Desired outcome: I would like for them to give back all the earnings I worked on almost ($40) and return my account to active status.

This will not be resolved unless they send me my earnings. They want us to answer Homeworks as clear and specific as possible, but they can't even provide a specific reason of the said violation before they remove my account, they did not even give me the chance to defend myself. All I want is to withdraw the money I worked on, as this I believed is rightfully mine. I have been trying to reach out to your support. I can't even call. No response still. Send me my earnings. That's all then you may remove my account.

I have reached out to your support to ask the specific violations. Why now that I am trying to withdraw? If you could give me the specific violation, I committed so I could defend myself. I just want to withdraw the amount I worked on. This is what I am just asking, to get the amount I worked on your site before you disabled my account.

My course hero [protected]@gmail.com

I subscribed thinking it was only going to cost me around 12 dollars a month or so, but instead I got charged 200 CAN dollars.

I cannot afford this pricing all in one go and this website is a literal scam.

It doesn’t matter if it was written in super small fine print, they should’ve made it clear from the beginning that it was paid for the entire year, not monthly. It’s ridiculous. Their website for subscribing is super misleading and unclear.

I received an e-mail for a temporary disabling of my account due to unusual activity even if I didn't do any unusual thing on my account. They asked for a video for confirmation of identity. I sent to their tutor support all the details they are asking for yet they still decided to close permanently my account. I had a helpful rate of 93%, yet they still disable my account. I spent hours and sleepless nights just to cater the quality of service to our students. I also had a pending amount of $130+ which I deserve to have it. Every effort should be paid accordingly.

I am from the Philippines and I would like to ask where I could file a legal complaint regarding this matter. This is unjust treatment for employees/tutors. It could have been okay if I didn't provide correct answers to our students but the case is different because I have fully answered and provided quality solutions to our students yet they failed to recognize such effort. I will bring this case to proper authority because this is maltreatment of your employees.

Please tell me in what Bureau or Agency in particular in USA can I send the details of my concern. Anybody who can read this please help me with this matter. Thank you!

Greetings,

I hope this message finds you well. I am one of the tutors on Coursehero, and I have been using my Facebook account to access my Coursehero profile, rather than my Gmail account. Unfortunately, I have encountered an issue wherein, upon attempting to log in using my Facebook credentials, I am consistently redirected to the login page.

Given that my registered email address on Facebook is not a Gmail account, I am unsure of how to effectively communicate with your support team through my Facebook login.

I kindly request your assistance with resolving this matter. I find myself at a loss as to how to proceed with accessing my Coursehero account, despite numerous attempts. Your guidance and support in resolving this login issue would be greatly appreciated. Thank you for your attention to this matter. 🙏

I have been working full time in CH and there was an inflow of questions. I was working very hard and answering around 30 questions a day, which probably got their attention.

They asked for an identity verification to be submitted in 48 hours. I complied in less than an hour, but they still closed my account saying I did not comply with the requirements/I exceeded the timeframe.

Ultimately, coursehero just wants to steal the hard-earned money of top-performing tutors. I have had 100% helpful rate for quite some time, and I also have around $1,000 pending earnings, which you STOLE.

My name is Nikhil Kumar, a coursehero tutor.

I am working as tutor on this platform from last one month and getting students satisfied with my work and has a very helpful rating of 80%.

I have been using my tutor ID from my laptop and phone and from my brother's laptop too ,when I am at home.

I strongly declare that I have not violated any of the terms and conditions of the platform and has given all the documents asked for my verification within the given time frame.

But still the platform banned my account which is an example of pure dictatorship.

I request coursehero to kindly reactivate my account as soon as possible.

Here are my details for verification:

1. Full Name - Nikhil Kumar

2. Email id: [protected]@gmail.com

3. Mobile number -[protected]

4. Government ID for verification: Pan card details

I have got no reply from coursehero when I have mailed from my gmail used in my tutor account. It's a very shameful act from coursehero.

Kindly cancel my suspension otherwise I will take a legal action against the platform for exploitation of the tutor and not giving their earned salary.

I applied for a tutor account and finished the process but I recently received an email stating that my application was left incomplete. Upon checking the link included in the email to finish the process, I am just met with a page that says my application was received. I contacted their support email address regarding this and they just send automated messages that do not address the issue.

My course hero account is connected to my facebook account. I can’t login because I keep getting an error message. I got charged 30$ and I can’t even access my account. I’m really frustrated because I even called an agent and she was no help. I will have no options but to cancel my debit card if I keep getting this problem

Gmail: [protected]@gmail.com

Like many other complaints I have read here about coursehero, my account was just recently banned and all my hard work and effort was stolen from me. I feel cheated on and exploited by this company. Tutor support is not addressing my concerns and stopeed replying to my emails.

I was wondering if anyone has already legally filed a complaint about this company as they're policy on tutors and the way they "steal" money from their tutors looks very sketchy.

I would like them to compensate me for my efforts and give me my hard earned money.

I do not care if my account stays banned as I am no longer interested in working further for this company with a toxic culture and inhumane policies against the people that helped them stay in business.

I am writing to express my dissatisfaction with the extended delay in receiving a response to my biochemistry question on Course Hero. Despite the website's claim of a 78-minute average response time, my question has remained unanswered for 13 hours with no indication of progress. I urgently request a resolution to my question because I really need it answered as soon as possible.

I am writing to you that few days ago i received a mail from coursehero that you account has been closed because of unusual behavior activity on your account.

The mail i received is :

"Following a thorough review of your Course Hero Tutor account, we have discovered activity that’s in violation of our Terms of Use and Tutoring Values. As a result, your access to Course Hero has changed.

What does this mean?

•You can no longer answer student questions on Course Hero from the platform or from select subjects.

•If you received Low Helpful Ratings for some subjects, you will no longer be able to answer questions for those subjects only.

•The violation of our Terms of Use means that you cannot appeal this decision."

1. However, The activity that's in violation of terms of use and tutoring values are not explained and given to me. without any notice on that my account has been disabled randomly.

2. In the above mail its clearly mentioned that my account access to course hero has changed ( NOT disabled). However i am not able to log-in to the account.

3. What about the earnings of my account. As the company has blocked my log-in to the account dashboard i am unable to withdraw my earning from the platform.

4. if other tutors have also been fired in the same manner, where the company is putting their hard-earned money of their accounts which they have not withdrawn because the company has denied their access to the account.

Today at 5 AM Indian Standard Time, I got a mail from coursehero, which said that my tutor account has been closed due to violation of Tutoring Values and Terms of Use. I have been working as a tutor at Coursehero for about a year and I have been very well liked. I was 80% helpful and more good reviews were on the way due to my way of explaining. I had about $60 in my account and they don't even let me log in anymore nor allow me to withdraw. I have mailed them so many times but to no avail. The customer support seems like it's being run by bots. They never even gave me a prior notice nor did they provide me with any proper reason for my account closure. This site was great in the past but nowadays it is really bad for tutor experience. I am very liked among the students who regularly ask for solutions and I have always adhered to the Honor code even when the students offered me better benefits. I have turned down many such offers just to do right by Coursehero's Honor code. In the end that's how I was rewarded.

Closing accounts for unspecified reasons while withholding pending payments. Taking away their tutoring rights shouldn't include withholding current and pending earnings. Tutors worked hard to answer those questions and not those who sit at their desks without any knowledge of how to address complaints from tutors and are borderline rude and offensive. They are basically robbing their tutors. This has been an ongoing issue that has been pervasive in Course Hero. Someone has to stop this.