Course Hero
Reviews and Complaints

I have worked as a tutor in the site CourseHero, for last 7 months. They will give the payment after 20days only. That is, if a submit an answer, I will get paid after 20 days. Things were going smooth. But, suddenly I got a mail saying I have violated their conditions. Hence, they closed my tutor account. There is $100 pending in the earnings section. Currently I am unable to login and withdraw the money. They blocked my account. When I tried to contact them, they were not willing to give the payment. This is cheating. They are doing the same to some other tutors as well. Revoking the account and not paying is such a fraud to thing to do. Please take action against it.

I've been working on this plateform as maths tutor for more than 3 years. I've solved around 650 questions with 95% positive rating. One day i got mail that my account is banned temporarily so i have to verify my identity by sending a 10 seconds video with my photo identity. I've done the same then i got reply that my account is banned permanently. Inspite of being a highly rated tutor i got no support. I'm getting no replies. It was looking like my account was banned intentionally. My amount is also stuck there.

My account keeps getting disabled almost everyday so I had to film a 10 sec video and submit the other items needed. This has been happening since 31th of July and thankfully, my account still keeps on getting reenabled everytime I submit the items.

BUT WHY IS THIS LIKE THIS? THIS IS SO VERY HASSLE FOR ME AS A TUTOR. I CANNOT ANSWER QUESTIONS NO MORE BECAUSE IT KEEPS ON GETTING DISABLED. I AM NOT EVEN USING MY ACCOUNT ANYMORE THESE PAST FEW DAYS JUST TO MAKE SURE I DONT BIOLATE ANY TERMS OF USE, BUT IT'S STILL LIKE THIS!

PLEASE HELP ME ADDRESS THIS ISSUE, I WANTED TO CONTINUE ANSWERING STUDENT'S QUESTIONS WITHOUT ANY PROBLEMS!

Don't become a tutor on this platform! Despite helping students with their questions and receiving many helpful ratings, they won't pay you fairly for your hard work. I received an unhelpful rating but got many positive ones from students, yet they abruptly locked me out without any warning. After a month of answering questions, I couldn't even withdraw my hard-earned money. I wish this platform gets banned for taking advantage of tutors.

On July 24, 2023, I reached out to [protected]@coursehero.com, seeking help in verifying and updating my phone number to enable me to withdraw my earnings. Instead of addressing my query, my account was permanently disabled. After which, I sent an email to [protected]@coursehero.com on July 24, 2023, explaining the situation, for which I have not received a reply till today:

Around two years ago, I created my Course Hero account using my first mobile number. Regrettably, during the SMS verification process, I unintentionally used my second number. As soon as I realized the mistake, I proactively contacted Course Hero to rectify the situation. Unfortunately, my account was disabled before I had the opportunity to explain the genuine error.

I strongly believe that I have not violated any of your terms and conditions, and I am eager to cooperate with you to resolve this matter. This work on Course Hero has been a significant financial support for my family, and the earnings I've accumulated are a result of hard work and dedication.

I understand that mistakes can happen, and I sincerely hope that you will reconsider your decision and give me a chance to provide my point of view. It would mean a great deal to me if you could allow me to access my account to withdraw my hard-earned earnings before taking any further actions.

I remain hopeful that you will give this matter the attention it deserves and respond to my email at your earliest convenience. I appreciate your understanding and look forward to a resolution that will enable me to continue benefiting from Course Hero's platform.

As I have applied for course hero tutor application on 12/07/2023.I have sent many number of emails regarding the my tutor application status .Since there is no proper response to my email .The response i always receive is click the link to view the application status .But if i click the link its showing my application has been received .Its been almost 1 month i have been applied to this. And i have also complained once in this website but the reply was same as before.

I request you to please resolve my problem and give a final decision of my tutor applicatuion.

Hello course hero team, I have applied for coursehero tutor application .it's been since 2 weeks I have applied for the course hero tutor application, I have submitted the application even though I did it ur sending me to finish the application and if I click the link it's showing ur application has been received I am confused with this behavior would u please sort out this problem and tell me whether my application is accepted or not.And I have attached the photo where it's shows application is recieved.Even though I have mailed you several times you didn't reply me.So please review my application.

Thanks and regards

I've received a violation from Course Hero. I know what's this violation. This is about my comment in a student's Assignment. It's too long and for me it feels like the student doesn't want to learn anymore. What's the purpose of assignment then? I've seen this kind of comment across the platform many times but I think they were not subjected to probation. Why is it easy for Course Hero to suspend a Tutor's account but not a Student's violation of asking someone to make his own assignment?! I've commented that the question of the student is no longer a question to teach him but the whole assignment all under $2. Someone even commented that the question is too long. Where is the learning process in that if you allow your students to rely on their tutors instead of doing their assignment? You Course Hero is so unjust and unfair. You're one-sided. You don't want tutors to succeed in your platform. It should be the student. Students should succeed in their studies first because they still have to learn more and sometimes on their own without relying all of their assignments to a tutor.

Hello. My tutor account under the email of [protected]@gmail.com has recently been suspended even after I provided all the nevessary information that was required. My tutor account had only recently been approved and I had not worked with it alot because there were very few questions. Please help reenable my account. I'm willing to resend everything you may need to reenable it.

Kind regards.

Dear Course Hero Customer Support,

I am writing to express my deep dissatisfaction and frustration regarding the recent permanent disabling of my tutor account on Course Hero. I have been a dedicated and active tutor on your platform for a considerable period, and I strongly believe that my account has been unjustly disabled without any valid reasons or explanation.

Firstly, I want to bring to your attention that I still have a significant balance of approximately $152 in my Course Hero account. I had been relying on this income as a source of financial support, and the sudden disabling of my account has left me unable to access these funds. As a paying member of your platform, I expect to be treated with fairness and transparency, and the current situation has left me in a state of financial distress.

I would like to emphasize that I am unaware of any actions on my part that would have violated Course Hero's policies. To the best of my knowledge and recollection, I have consistently followed the guidelines and regulations set forth by your platform. If there has been any misunderstanding or miscommunication, I kindly request that you provide me with specific details regarding the violation I am alleged to have committed. It is my firm belief that proper communication and clarity are essential for resolving this matter.

On July 8,2023, I received an email notification from Course Hero informing me about the disabling of my tutor account. Immediately upon receiving the email, I took prompt action and responded to the provided email address, seeking clarification and requesting a review of my account status. However, despite my efforts to engage in a constructive dialogue, I have received no response from Course Hero. It is highly frustrating and unprofessional to be left without any form of communication or explanation after complying with the initial request.

For your reference, I have attached copies of both the email I sent in response to the disabling notice and the automated response I received. This documentation serves as proof that I have made genuine attempts to address this matter and that my subsequent communications have been ignored or overlooked.

I genuinely value the opportunity to contribute as a tutor on Course Hero, and I firmly believe that my account should be reinstated immediately, allowing me to resume my tutoring activities and access my accrued funds. I implore you to conduct a thorough review of my account, considering the absence of any apparent violation on my part, and rectify this situation promptly.

If necessary, I am more than willing to provide any additional information or cooperate in any way that will facilitate the resolution of this matter. I trust that Course Hero, as a reputable and customer-oriented platform, will take my complaint seriously and take the necessary steps to address my concerns promptly.

On July 3, 2023, I was accused by Course Hero for uploading an image that wasn't mine. During the1st week of July 2023, I then filed a complaint on complaintsboard.com. On July 12, 2023,I received an email from complaintsboard.com saying that the issue has been resolved and I was recommended to be "reaching out to our Tutor Support team as they are more specialized to handle your issue and resolve it.". The issue isn't resolved because I received an email on July 4, 2023 from Course Hero stating "any further attempts to review this decision will be denied".

I was a tutor at Course Hero & barred from answering questions on July 3, 2023. I was accused of uploading an image that wasn't mine. I tried to press the question ID but what came out was COM2.jpg. I emailed Course Hero support for details of my violation but none was given. All the answers I submitted have a backup copy in their editor because I take an image of my answer in their editor and repost it in their editor. Because I have experienced my answers being truncated when I submitted my answers before. I realized now maybe their editor has a watermark. I have documentation of all my Course Hero answers from April 20 to July 3, 2023 to prove all answers are original and mine alone.

The email I used in the Course Hero account is the same email I registered here. Kindly help me please. Thank you.

Dear Support Team,

I hope this message finds you well. I recently received an email requesting me to upload a verification video and provide the email and phone number associated with my CourseHero account. I promptly followed the instructions and uploaded the video on Google Drive. I shared the video link along with my email address. However, to my surprise, I received a response stating that my account has been permanently closed due to missed deadlines, despite having 10 more hours remaining. The initial deadline provided was 48 hours.

I kindly request that you review the details I have provided once again and reconsider reactivating my account. I apologize for any misunderstandings or errors that may have occurred. I value my CourseHero account and the resources it offers, and I assure you that I will meet any future deadlines and adhere to the platform's policies.

Please let me know if there is any additional information or action required from my end to rectify this situation. I appreciate your prompt attention to this matter.

Thank you for your understanding and assistance.

Best regards,

Deepak Kumar Saxena

Registered number: +91 [protected]

Registered email : [protected]@gmail.com

Coursehero is a pretty cool website, I gotta say. I used it once and they gave me some free unlocks, which was pretty sweet. But then I came back later and all my unused unlocks were gone, which was kind of a bummer. They say if you upload some documents, they'll give you some more unlocks, but I uploaded a bunch and didn't get anything. I even tried to answer some textbook questions and they said I was breaking some rule or something. I didn't know, man. But even after I started uploading all my own stuff, they still didn't give me any unlocks. I uploaded like 25 new documents and they denied some of them, but I still didn't get any unlocks. It's like, what the heck, Coursehero? Get it together, guys.

So, I accidentally bought the annual subscription for this course without even knowing what I was getting into. I was hoping that it would be helpful, but after looking over the content, I knew that it was not going to be useful for me. I decided to contact Course Hero for a refund and filed a claim with Paypal. However, Course Hero told me that they could not issue a return if I had a claim with Paypal. So, I cancelled the claim with Paypal and they closed the case.

After that, Course Hero told me that I "lost" the case with Paypal and that they were not able to refund my money. I was really upset about this because Course Hero was the one who said that they could not help me or refund me if I had a claim with Paypal. This made me cancel the claim that I filed. I believe that they did this on purpose so that they could say that I "lost" the claim fight with Paypal and were not able to refund me.

I know that any business can refund customers their money, especially if they haven't used the product. For example, restaurants refund customers if they do not like the food. Course Hero can also refund money, but they just wouldn't do it for me. I definitely feel like they scammed me and I am really disappointed with their customer service.

Overall, I would not recommend Course Hero to anyone. They do not care about their customers and they are not willing to help them out when they need it. If you are looking for a course that will actually help you, I would suggest looking elsewhere. There are plenty of other options out there that are much better than Course Hero.

Yesterday, I had a bit of a problem with Course Hero. I answered a question, but it was marked as unhelpful. The reason given was that I didn't answer all the questions, but there was only one question asked, which I answered. I commented on the question to let them know that I had answered all the questions, but I still got marked as unhelpful.

Today, I received a warning email from Course Hero about posting unnecessary or irrelevant comments. It's frustrating because if a tutor spends an hour answering a question and it gets marked as unhelpful, there's nothing they can do. We can't even comment on the question to ask why it was marked unhelpful. If we raise a ticket for the question, hoping that someone from Course Hero will listen to us, all we get is an auto-generated email.

It seems like if you want to work as a Course Hero tutor, all you have to do is answer questions and hope that the student doesn't mark it as unhelpful for a refund. It's not a very good system. I think I'm going to switch to Chegg Expert now. Chegg has some really good services for students as well as experts.

Overall, I think Course Hero needs to work on their system a bit more. It's frustrating for tutors to spend time answering questions and then get marked as unhelpful for no reason. I hope they can improve their system soon.

I gotta say, I wouldn't recommend Course Hero for tutors. They went and disabled my account for no good reason, saying it was linked to another account. But like, I didn't make another account or anything. And when I asked them to prove it, they couldn't even give me any details about the supposed other account. It's like they just decided to close my account without any real evidence.

It's pretty messed up if you ask me. And if you're a tutor, you should know that Course Hero doesn't really have your back. They let students post all kinds of stuff from their universities, like exams and quizzes and whatnot. So you never know if you're gonna get caught up in some kind of academic dishonesty thing.

Honestly, I feel bad for anyone else who's had their account closed for no reason. Course Hero needs to get their act together and start treating their users better.

Yo, let me tell you about Course Hero. I was hella surprised that they still in business with all the bad talk about them. Their customer service is straight up trash, like I couldn't even understand what they were saying half the time. And they don't care about making their customers happy, like at all.

So, I decided to give them a chance and bought a year subscription. But let me tell you, it was a waste of my money. There ain't enough resources to make it worth it. So, I asked for a refund, but they only offered to change my plan to a one-month subscription. And even that was whack.

I ain't the only one who thinks this way, either. Other people have left bad reviews about them, too. I don't know how they still in business with such a bad product. I tried to contact customer service multiple times to get a full refund, but they weren't trying to hear it.

I wouldn't recommend this business to anyone. Their service is straight up awful. There are way better sources out there, so don't waste your time or money on Course Hero.

I was like, "Yo, I gotta get some help with my homework, man." So I checked out Course Hero, since I heard they got all the answers and stuff. I went for the cheapest option, 'cause let's be real, I ain't got no money to be throwing around like that. But then I was like, "What the heck, man? This ain't helping me at all!" I mean, they got all these versions of the same thing, and half the time I couldn't even find what I was looking for. And then they want me to unlock everything? Come on, man, that's just whack.

So I was like, "I'm outta here, man. I'm unsubscribing." But then they charged me the full $119! And now I'm in the red, with no help on my homework. I mean, seriously, don't sign up unless you're in some serious need of help, and you got the cash to throw around. 'Cause otherwise, you're just gonna be wasting your time and money.

But then, get this, after I sent them like four emails complaining and explaining my situation, they gave me a full refund the next day! I mean, that's pretty cool and all, but they only did it 'cause I signed up and unsubscribed in less than an hour. So if I waited any longer, I probably wouldn't have gotten my money back. So, I don't know, man. It's up to you if you wanna take that risk.

Course Hero is a company that I would not recommend to anyone. They are not trustworthy and I have had a terrible experience with them. I am writing this review to warn others about their fraudulent practices.

Firstly, they shut down my account without providing any evidence or explanation. When I asked for proof of an infringement on my account, they refused to share it with me. To make matters worse, they renewed my subscription without my consent. When I asked for a refund, they refused, claiming that it was past the 30-day period. This is unacceptable and shows that they do not care about their customers.

Secondly, their tutors are not qualified. I have used them on different occasions and have failed. I have found that Chegg is a much better option. The customer service is also very poor. This is very disappointing for a company that boasts a 100% success rate.

I have spoken to many people who have deleted their accounts with Course Hero. I should have listened to them. I thought they were just being difficult about paying, but now I see why people do not value them. I would advise anyone to stay away from them, especially if you are using their tutors. They will only make you fail.

The only reason I use Course Hero is to unlock things that I need to see concepts. Other than that, it was a waste of my money. I would strongly advise anyone not to use them. Do not use Course Hero.