CoverCraft
Reviews and Complaints

I purchased a truck cab cover and won't replace it with a second CoverCraft product.

In 2020, I purchased a truck cab cover for my 2017 Chevy Silverado. Within 1.5 - 2 years the material started ripping around the extended mirrors. The material ripped right along the seams. I just missed the four year warranty, even though I showed the extensive repairs I completed and the deterioration that had been done much earlier. Yes, I did repairs because I sew and thought - shoot, I need this cover. Even if replaced, I doubt any new cover would have stood up to normal wear and tear. My 2017 truck has 11,000 miles which shows how little it's driven, but needed when necessary. What a waste of $460. And they would only offer a 10% discount. How does that work for a budget? Don't waste your money.

Date of experience: January 02, 2025

I just purchased a dashboard cover for my sweet ride, a GV80, from CoverCraft. To be honest, it took a bit of time (like two week ain't no joke), but I was still excited to receive it. But when it finally arrived, it was kind of a bummer. The fit was all janky, man. It covered up my speakers and blocked the vents, which was hella frustrating because I couldn't enjoy my tunes or get any heat or A/C. And on top of that, it created these weird hums on my dashboard that drove me nuts. So I was like, nah, this ain't cool. I asked them to take it back, but they said I had to send pictures of the problems. So, like, I took a bunch of pictures and sent them through the email, but they just ghosted me. I'm so let down. I felt like they didn't have my back and they don't care about their customers. I wouldn't do business with them again, ya know what I mean?

So, I gave CoverCraft a call and they told me to send back the cover. They said I had to pay for the shipping, which was a bummer. When I got the box they sent, I couldn't believe how big it was! It was like they found the biggest box they could just to send the cover in. I mean, come on, guys! That's just wasteful. Anyway, I found out that the shipping would cost me more than what I paid for the cover. And get this, they didn't even bother to mention that I would have to pay a restocking fee! What a rip-off! Needless to say, I won't be buying from them again.

CoverCraft is a company that just won't quit with the emails! I've tried clicking "unsubscribe" but it seems to have no effect. And don't even think about sending their emails to the spam folder - I haven't found a way to do it yet.

If you do need to get in touch with customer service, be prepared to wait a while. They seem to be very understaffed and it can take 15 minutes or more to get through to someone.

And if you're hoping for a full refund, you might want to look elsewhere. CoverCraft charges a 15% restocking fee, so you won't be getting all your money back. It's a shame, because I was really hoping for a better experience with this company.

I recently bought a dash cover for my Hyundai from Covercraft and I gotta say, I'm not too happy with the fit. I reached out to their customer service rep, Jolene, and sent her a bunch of pictures to show how bad it was. She said it was alright, but then offered to send me some extra velcro to help make it fit better. I mean, if it fits alright, why do I need extra velcro, right? Plus, it's all bunched up around the defrost vents and doesn't fit too well over the instrument cluster pod. I wouldn't recommend buying from this company if you want a good fit.

I gotta say, I was pretty disappointed with my experience with CoverCraft. I ordered a product from them and when it arrived, it was ripped! I was pretty upset about it and called their customer service line to see if they could help me out. But the person on the other end of the line was really rude and unhelpful. They basically told me to go screw myself! I couldn't believe it. I was on hold for like an hour and when I finally got through, they didn't seem interested in helping me at all.

Honestly, I wouldn't recommend this company to anyone. It's a total waste of time and money. If you're looking for a good product and good customer service, you're better off shopping somewhere else. Don't make the same mistake I did!

I ordered a seat cover from CoverCraft on November 27th, and they promised to ship it by December 4th. However, I had to reach out to them for an update on my order, and it wasn't shipped until December 16th. I was disappointed that they didn't keep me informed about the delay, and the product itself was just okay. I don't think it was worth the $400+ price tag.

In hindsight, I should have realized that this company was out of touch and cancelled my order. But I didn't, and when the product arrived, it didn't even fit properly. I called to request a return and a return shipping label, but unfortunately, they wouldn't provide one. I had to pay for the return shipping myself.

This experience made me appreciate why people love Amazon so much. They always keep you informed about your order, and they make returns so easy. CoverCraft could learn a thing or two from them.

To make matters worse, I was charged a 15% restocking fee because there were seven pet hairs on the product. I couldn't believe it! I would strongly advise anyone to avoid this company at all costs.

So, I gotta tell you, I had a pretty miserable experience with these folks over at CoverCraft. I plunked down my hard-earned cash to order a cover from them back in November, thinking it was gonna arrive in good time for the winter months. Boy, was I wrong. I started to get anxious when the promised ship date of December 7th came and went with no word from them. I took matters into my own hands and checked the status online myself, only to see that they pushed the ship date all the way back to January 9th of NEXT YEAR. You gotta be kidding me! How is a cover gonna do me any good halfway through winter?

So I finally got fed up and called them to find out what was going on. You know what they said? They could care less about my situation. I mean, that's just plain rude. I told them to cancel my order and give me my money back. Did they care? Nope, not a bit. In fact, they acted like it was no big deal at all. Well, let me tell you, if that's how they treat their customers, I don't want anything to do with them. There are plenty of other places to get a car cover. Do yourself a favor and don't waste your time or money with these guys.

I recently purchased some covers from CoverCraft for my new car, but unfortunately they did not fit properly and seemed to be of low quality. I was quite disappointed with my purchase and decided not to use them at all. I then attempted to return the covers, but was informed by the company that they had found some dog hair on them. While I admit that there may have been a few hairs from my house, I was surprised that this was enough for them to refuse a refund and instead offer to return the covers to me.

Unfortunately, I have yet to receive the covers back and have found it quite difficult to get in touch with anyone at the company. When I did finally manage to speak to someone, they were not very polite or helpful. I would caution anyone considering purchasing from CoverCraft to read through their reviews carefully before making a decision. It seems that many others have had similar experiences and I would hate for anyone else to waste their money like I did.

I recently bought a set of seat covers from CoverCraft for a whopping $350. I was pretty excited to get them on my seats and give my car a fresh new look. However, just a week later, I stumbled upon the same seat covers for $100 cheaper! I was pretty upset about this and decided to give CoverCraft a call to see if they could do anything about it.

To my surprise, they told me that I could send the seat covers back and they would credit my card. I was relieved and quickly sent them back in like-new condition. However, things took a turn for the worse when I received an email from CoverCraft stating that they could not refund my money. They claimed that the seat covers looked as if they had been washed or had been on my seats for a long period of time, which was not true at all. I was shocked and frustrated that they would accuse me of such a thing.

To make matters worse, they also said that they were going to dispose of the seat covers! I couldn't believe it. My $350 was now out the window, and I had nothing to show for it. I was extremely disappointed with the customer service I received from CoverCraft. Their guidelines for returns are so strict that it's almost impossible to get a refund.

In conclusion, I would not recommend buying anything from CoverCraft. Their customer service is terrible, and their return policy is a nightmare. Save yourself the trouble and find a different company to buy from.

I was super pumped to get my hands on some custom sunscreens for my rides - a 2001 Trans AM and a 2019 Subaru Legacy - and put in an order through CarID for Covercraft products. It wasn't the swiftest of processes with a wait time of 23 sun-filled days, but I wasn't exactly in a time crunch so it didn't bother me too much.

When my delivery finally arrived, I was pretty pleased with how the sunscreens were made. The Trans AM one fit real nice, snug as a bug, but the Legacy one was a little more of a pain in the butt to get on. That's probably 'cause of the Eyesight Driver Assist System smack dab at the top of the windshield, just above the rear view mirror. No worries though, there was a cutout just for that. Or so I thought...

Turns out, though they did leave a section cut out for the sensor, it was still only covering about 2 measly inches of windshield on each side of it and about 3 inches below the mirror. And wouldn't you know it, there was still like a whole inch of the top portion of the windshield left exposed. I was scratching my head thinking, "What the heck is going on here?!"

So, after a quick phone call to the folks at Covercraft, they assured me that the sunscreen was made correctly to fit around the sensor. Hmph. Well, what do I know? I guess it makes sense that the sun would have a direct line of sight into the center of my car. I'm a little bummed that the Legacy didn't get as good of coverage as the Trans AM, but it ain't the end of the world.

All in all, I'm not totally convinced that the wait time and the price for custom sunscreens was worth it in the end. But hey, at least they look pretty cool and do the job... mostly.

So, I was lookin' to kit out my Dodge Ram with some new floor mats to keep it lookin' spick and span. I went to CoverCraft's website 'cause I'd heard they were good. I ordered a set of mats and waited for 'em to arrive. When they finally did, I was pretty disappointed 'cause they weren't the right ones I ordered. I called up CoverCraft and they said I had to send 'em back so they could swap 'em out. That's fair enough, but they didn't offer to cover the cost of the shipping. I had to cough up over 50 bucks just to send 'em back. Now, I'm not sayin' that CoverCraft is a bad company or anything, but I ain't too pleased with their customer service. I reckon there are better options out there. If I was you, I'd just steer clear of 'em altogether and save yourself the hassle.

So, I got this dash cover from CoverCraft for my 2019 Ram Longhorn and I gotta say, it wasn't what I was expecting. The fit was all over the place, with humps and bumps all over and it covered up some of my speakers and vents. I was pretty upset about it and figured I'd just return it and get my money back. But boy was that a mistake!

I tried emailing and calling them but all I got was the run around. It was like they were dodging me or something. I don't know about you, but when I spend my hard-earned cash on something, I expect it to work properly and if it doesn't, I expect to be able to return it without any hassle. But that's not how it went down with these guys.

All in all, I'd say stay away from CoverCraft if you can. They'll take your money and give you the run around when it comes time to make things right. Save yourself the headache and go with a company that actually cares about its customers.