Cox Communications
Reviews and Complaints

Contacted them on 6-15-20 because my bundle was expiring, gave me a new 1 year price with taxes and fees of $221.22. 10 days later mailed me a bill for unauthorized $253.70. They said too bad that was the best price now, when I contacted them. Bait and switch tactics. Happened 2 years ago and the state attorney general told them they have to honor the verbal contract price. Here we go again.

After cox sent me two modems by mistake, they couldn't seem to connect me to the internet after an hour's time on the phone with them. They offered to send a tech to the house (days later!). There was no mention of any charge. They charged me! When I called to complain, "krista", lied and said they e-mailed me that here was going to be a charge. That never happened! After I continued to complain, she hung up on me! That's what cox calls customer service!

Bill collectors calling all the time about services and charges I have not made, as in someone in your company let a criminal use stolen info from me to get services from your company amounting to over $700.00 from a city I have never been to, namely roanoke va. My credit is super bad, and I am a low income senior, your fault not mine. So please look into this now. Since they are commiting fraud and using stolen info and your people let them, as I said I cannot even rent a car much less get a credit card, my score is way under 500. Clean this up I will also seek advice from the attourney general for all fraud done in my name, not my fault eqi-fax was hacked and they are the problem.

I received a bill in March 16th of 2020 for $582.29. Upon talking to Convergent Outsourcing, Inc., information given to me was not about me. It someone who lives in 501 W. Novine, in Laveen, Arizona. The date was July 16, 2018. This bill contains a "Client Account" # [protected]. The email is not my email. I have never subscribed to Cox Communications.

Cox products have always been good, but the representatives they employ are below customer service standards. In Kansas in particular, they have horrible prejudice attitudes, and try to make customers of color descent feel ‘lower' than they are. Barbara Walters in particular comes in and out of several businesses as a marketing representative for Cox, and her attitude an manner is shocking. She has a terrible attitude, poor communication skills, and that "hate factor" when dealing with minorities. Barbara needs some serious diversity training, customer service training, and even leadership training would help. Please get some psychological assessments done on individual that represent Cox.

(We) Are The News
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This news site "http://wearethene.ws/109091" I accessed regularly, vanished from my status bar without a trace as of June 2. 2020. When trying to access it or find out about it searching, I get:

"Error 404: Not Found"
The page you requested was not found.

It appears to be an act of secret censorship, obviously to limit or eliminate as much as possible all news items favorable to the Trump administration. This type of the raw and deliberate exercise of censorship power over public information via the internet, essentially a public utility, by hidden powers is a violation of the First Amendment of our constitution. It must be dealt with harshly

How many times do u have to call to get them to authorize an install? If you guessed 15 times your wrong it's 17. I am including when they hung up on me, and transferred me everywhere but where I needed to go. how many Saturday's do u waste awaiting a tech, answer is 2. So poor customer service, no ownership or resolution. I cancelled the system. I would have cancelled cable as well if there was another provider. I would not recommend this system to anyone.

There was a bill turned over to RB Corp VA / Credit Ctrl Corp. The acct. there are #[protected] and #[protected].

The Cox bill according to RB Corp VA / Credit Ctrl Corp is for services provided at:

7033 S Leary Drive
Tuscon Arizona, 85756

This was for services from March 2019 to Sept 2019.

My name and identity were used for this acct, but I have never lived nor had business west of the Mississippi. I have never been to Arizona.

Vernon Ross Hunter, Jr.
256.679.6899

My current address is 715 Clinton Avenue; Huntsville AL 35801

I have wasted so much time trying to resovle this matter. My price of my service package changed upon my calling in to cancel the NFL network. I was told the rep who changed that made some error. Thereafter, my price jumped up from $189 to $300 per month. Over and over, I called, receiveing different answers, different prices. Finally, I went in to a store, spoke to a manager Robert at the Euclid store. He agreed mistakes had been made. He assured he would make my balance due ZERO at the time but then did not. I then called again and round and round I go. Now I am being threatened to be shut off if I do not pay what someone decided was due. My bill should be around $200 per month. This is a notice that I will pay the bill to prevent shut off but will be filing a small claims court action to address the breach of contract that occurred. Stacie Neldaughter 1225 Glencoe Dr San DIego, Ca [protected] landline

Why is cox communications billing us for sports surcharges when there are no sports on tv during this virus pandemic?
i don't understand these charges and the broadcast surcharges in the first place . $8.53 plus taxes for the sports surcharges and an additional $13.95 plus taxes for a broadcast surcharge, which by the way, they increase every december every year!
please explain how they are able to do this?
how can we get these charges removed?

Our bill was increased by 22.87% due to our internet package no longer being offered. That increase went from $58.99 per month to $76.49 per month.
I called Friday, March 6, 2020 and Diana quoted a $63.99 per month but only for that day. I had to make a decision then. I talk finances over with my husband and it was not possible to talk on Friday. On Monday I called again this time I got Michelle who connected me to the Loyalty department. I talked to Marty. The quote he gave me which he said the best he had was for a 15% discount was $68.99. Prior to this quote he told me their are 15%, 20%, and 25% discounts and he would try to get me a 25% discount, which it never happened. Now for the same service which is for the preferred internet 150 I have two different prices. The date now is March 9, 2020. Later this day I call Cox again, same number at [protected] as the previous two times, and I get Marie. She takes a lot of time putting me on hold and now the best that she can offer is a $69.99 package and it is not
what I asked for but now ultimate speed 300 mbps which our internet would be faster she says. She also says my our preferred internet 150 is $87.00 per month. The first two I spoke with said that preferred internet 150 was $83.99 per month. Now I am presented with a total lack of transparency with Cox in getting consistent answers for the same product all with in the time period of Friday March 6 and Monday March 9th. The bottom line here is
a lack of transparency, consistency, and not being able to trust what I am being quoted as the price changes depending who I talk to for the same
preferred internet 150.

I received a New Customer promotion for Cox internet by mail with my name and address on it.
I called the number on the promotional letter 866-961-0193 and asked about the promotions. It was confirmed that the GIGABLAST was $64.99 per month for 24months, no contract, unlimitated data and free pano wifi router rental, and was available to me.
So I set up a date on Saturday 11th. January for the free installation.
The ticket number for the work order #CUI000009108058.
I did notice that I did not receive an email from COX confirming so called back approx a week later and everything was reconfirmed again, price and installation date.
Now I have received my first bill a week later after installation of service and the charge is $79.99 per month for 24months.
I immediately called yesterday Saturday Jan 18th. to question the mistake and was told that the promotion was not to be found or did not exist for $64.99!
I made three more phone calls including the same number I originally called and asked if that promotion was still available and was told YES but when I said I was being charged $79.99 I was put on hold and passed to someone else who said it did not exist in the system!
Finally I called my local COX store 1931 Plank Rd. Fredericksburg 22401 and they said YES they sent me the promotion and that it was a nationwide promotion but could not give me a Promotion Code for it.
My frustration was beyond belief at this point as I feel either this is false
advertising and in fact fraud if you are sold a promotional price that does not exist. How many other people are out there having this same problem
This should be addressed and corrected immediately.

I am going through a rough month and a half and cox communications refuses to work with me on my bill. I had to travel to a different state because of a death in the family they did extend the bill date out I was suppose to pay 370 we when I came back I lost my job because I was gone for so long. I called and said I had 250 of it if they could work with me and basically told me no. They set me up for automatic payment withdrawal which I have said in the past not to do because I have a prepaid card and I wasn't set up for direct deposit and because they did that it screwed me on getting help. I have had issues since day 1 and to be honest they don't care about us. I have always paid my bill when I said I was and because i'm having a rough month apparently i'm not worth it. I left directv to a company that treats us horrible and has terrible service. Somebody please help me.

I have been a loyal customer with Cox Communications for the past eleven years. So what I am saying is I pay my bill on time every month. I agreed upon a one year contract (Internet and T.V.) that was guaranteed to me with a set price to not increase. I just received my bill and low and behold it had a price increase. I do not have the money in my budget for such an increase seeing as how I was promised there would not be one. This company is not true to its word. Now I am looking elsewhere for services where I will be treated with respect.

In 11/2018 I was offered free HBO for 2 years, I agreed. In 10/2019 with my bill forever climbing, I called to try and give up some services. I was told I had to keep at least 1 box as I had a contract for HBO. The other day I was talking with Cox through chat and was told I don't have HBO. Told I called and was told I had to pay a $110 termination fee to get rid of my cable and just keep WiFi because of my contract. I told the lady that if Cox cut my HBO they violated the contract and that should void the contract. They lady argued with me that HBO could be terminated and I still owe the termination fee if I don't keep cable and internet. I told her that the terms of the original contract was I would get HBO free for 2 years and Cox eliminated my HBO. I tried telling her you can't promise a service and initiate a contract based on other services then take the promised service away because that's a bait and switch and that is completely illegal. She disconnected on me and when I called back the 2nd lady completely agreed that HBO never should have been removed. I had not watched my cable for more than a month so I never realized they disconnected my HBO until I was told. So for more than a full month Cox had already violated the contract on their end and then wanted to force me to pay $110 termination fee. When I brought it to Cox attention that the contract was based on me getting HBO free for 2 years but since cox disconnected on me 2 months ago that should void the contract, such voiding any termination fee. Of course the lady from Cox argued that I was wrong and I still own a termination fee if I remove my cable. The 2nd lady said she would notify her supervisor about the lady that was seriously arguing with me. I don't think it's right at all that Cox can say one thing and to another.
The fact that Cox disconnected the HBO for a two month period should have voided the contract and as such voided the termination fee.

I was told by a friend of mine that Cox technicians use very offensive lingo for setting up services. The Contour 2 mini box is described to customers (who dont care, obviously) as the "slave" box. When I asked my friend about it, he said the tech told him "slave box lives off the primary box" and that is how it was described to him. Now correct me if I'm wrong but there are certainly other ways to describe a secondary box for tv cable during setup. The term is racist and disgusting! I would never use Cox and I certainly will be sharing this information.

11/25/19 at approximately 4:45pm EST

In the Southbound lane on Greenwich Ave near Crossings Blvd., in Warwick, Rhode Island, I was waiting at a red light, with one car in front of me and a Cox service van to my left in the other Southbound lane. When the light turned green, the car in front of me started moving and and I started to follow them. The Cox van was still stopped although there was no one in front of them at the light. I believe the driver was looking at his/her phone because of the light in the cab. The road converges to one lane, and when I got to that point, I noticed that the Cox van driver had accelerated quickly to catch up to me and was now driving in the center lane, which was for turning only. They continued this behavior for a few blocks coming closer and closer to my vehicle until they practically ran me off of the road. They then slowed down dramatically for no reason that I could see.

I have major ID theft that began while using Cox residential services. A year later in my private condo there is a commercial grade Cox WiFi hotspot operating supposedly in the condo above me. The only issue is there is no A1 Lithium company anywhere! I have already called Cox fraud several times. I opened up a case and the WIFI spot disappeared. Now it's back. I have bank fraud in 3 banks 4 SSN on my credit. The FBI says it's an ID theft ring and honestly Cox employees would not surprise me. My stepsisters bf was working at Cox and he told me first hand all the scams and accounts opened up fraudulently by employees to get bonuses. My 9 year olds phone IP address says it's a Cox Ip Netblock so clearly this hotspot is attaching to our devices. No Cox or WiFi supposed to be anywhere near my house. I have an ongoing investigation including email intrusion, ID theft, bank fraud, wire fraud you name it. This hotspot needs to get SHUT OFF IMMEDIATELY!

I've been with Cox Communications over 20 years. I have had the exact same bundle for many years. Last year I realized my bill was so high at $250 range a month for the bundle of Internet, Cable TV, and I'm forced to keep my landline although I don't even have a Land phone.

Last year 2018 around November I called to ask why my bill was so high? I was told if I agreed to a 2 year contract my bill would go down to the $220 range including fees. I was reluctant but I agreed to the terms as discussed with cox rep. My husband pays the bills and doesn't pay much attention. He eventually went out of town for business and I paid the bills and I noticed my cable bill was $265 including $15 of rentals. It's been one year since I entered a contract with them to bring my bill down to $220 including fees & taxes for two years. I called and got the run around. I asked a simple question: Why, is my bill higher than prior to signing a two year contract to lower it? She said I can see that your Bill has remained steadily at the $260 range for the last year. I thought What is she talking about?

I was livid - this is not the first time this company has lied to me. They will lie and say the bundle or contract includes fees and taxes when it does not. About 5 years ago, I even had one rep offer me the same bundle for $175 then when I got my bill - it was over $200.

I asked for manager. He was dodging my question by saying things like, "you like your channels? You are saving $50 already with your bundle"

- That's not the point.

I asked him to look back at what I've been paying (also the pdf bill they send is the ONLY document my iPhone 8 device cannot open ironically) he said something about at the second year of your 2 year contract The bill goes up. From $220 to $245, I said that makes no sense. If it goes up - then why did I sign a two year contract in the first place if there is no savings for two years? I asked the manager why the previous rep told me my bill has been consistently in the 260 range for the past year? He could not answer me and put me on hold came back and said he got me on a different special that will save me about $15.

I want to cancel Cox - I'm disgusted with their dishonest deceptive marketing. I am sick and tired of their unethical business practices, false misrepresentations and being lied to. Now I'm stuck with one year left with this worthless contract.