Cricket Wireless
Reviews and Complaints

June 15, I took old phone to store for problems. Order #1212328166746266 for new phone. Told phone was dead. When I said it worked on plug in but not battery, they agreed it needed battery, not dead. Asked them to replace battery, told that they don't do that. Told that it would be cheaper to get a new phone, and had one on sale now. $40 for Moto G player. I agreed. Told $25 charge for new sim card. Final cost was $85.12. Wife looked at bill and asked what upgrade fee was. I looked and see that the sim card is free and $25 upgrade fee was tacked on. When talking to store, told it is a charge that is automatically added to bill and I have no recourse. If adding $25 is standard practice, then they should just say so, not lie about it as sim card cost.
Richard Kolegue
131 Lake Author Drive
Lake Placid, FL. 33852

I have not gotten any phone calls back, I have and am holding on the phone for hours and the representatives comes back and hangs phone up after I have held on line for hours like I am doing now the 8th of June at 8:56. I called at 8:00 and is holding on line for representative to come back to Phone. It is bad business no respect for customers. I have been a customer for 10 years. After today I am seeking phones services somewhere else..

I sent my cell phone to cricket to get another cell phone back. It was under warranty with Cricket. Cricket sent me back a smaller phone and a cheaper. Now they are not answering their phone lines and every time I get connected to a representative and tell them my problem they hang the phone up in my face. My phone cost 130.00 plus taxes. Cricket sent me a phone that is smaller and cost 79.99. I want a phone that cost what i paid for my phone and larger like my phone. They are not responding to my phone calls. And not returning my phone calls.

Purchased this phone from the Roxboro, NC cricket store. My old flip phone gave up. Needless to say this phone has been nothing but problems since now I find out day one. I have been back to the store 3 times about the issue of the "do not disturb" app that is on the phone. I was told it couldn't be removed I would just have to live with it. Once you deactivate the do not disturb the phone will ring for an average of 4-5 days. Then it goes back to do not disturb. You can't answer the phone when it rings, it says to swipe. I have swiped it 10 times and then the phone looses the call. So I have to call the caller back. I can't tell you how many people I have had to call back. Some I never make contact with. It goes on the internet all by itself in my pocket. Don't quite understand how it does that, I can't answer the phone when it rings but the phone can go on the internet by itself. The other day it answered a email automatically and sent the response to the sender. When I found this I had to go and correct the response. Now I get a message that I have used more app time than normal. It says that I'm on google play store. Never been on it. Now with a response from a cricket survey they asked me to respond to, I get a call from cricket, asking me why I gave cricket such low scores. When I explained the problems with the phone and I'm past the 7 day window, he wants to try and help with a master reset which removes all your data and contacts from your phone sending it to your gmail account. So we did that only to find out the sales associate that set the gmail account up, and gave me the information wrote the incorrect password down. So now don't have access to my data. Tried google recovery, all I can get is google can't verify your account therefore no access. I also found out that when you call customer service you are directed to a cell phone support hub. They work for every carrier. So you are still SOL.

After 5 years with Cricket, I'd had enough issues that the next time I needed a new phone I decided to switch providers. I have five lines. I was able to switch over four lines to Verizon, but I had to wait for the fifth phone. It was nearing the end of my Cricket month, auto pay was set up for the 25th of the month.
The first four accounts were switched away from cricket on the 20th, but we were waiting on the fifth phone. On the 23rd I stopped into a local Cricket and told them my issue, that it was getting close to the billing time and we were waiting on a phone. Should I cancel now, or wait until I had the other phone set up? The woman at the store said definitely don't cancel before the switch takes place or you won't get to port your old number to the new service. So the phone didn't come in until the 25th. I ported the number over and hoped for the best.
On the 26th the charge came through. I called Cricket and at first I was told, you had the account on the 25th, so you had access to it so you should of course pay for it. I explained that it was closed on the 25th. He said he wasn't going to help me. I said that's unacceptable. He said to just dispute the charge and they would reverse it "no questions asked". I stupidly believed him. Guess what, they're disputing the reversal. Of course. If they are that desperate for money that they are going to charge me for a full $50 month when we had their service that month for a couple of hours, I am going to do all I can to caution people away from them. The stupid charge policy and the lying on the phone to get rid of me. Dirtbag company.

#1 On April 13, 2021, I contacted the Gaines School location, Athens Ga to change phone carriers and was told to contact [protected]. They gave a pin #6158 and that didn't work. On April 14, 2021, I called back and this time they gave me #6533. Today,
T-Mobile called me and I received #1207. I went to the T-Mobile store this afternoon, and Cricket told T-Mobile that my account was closed and they would not unlock my phone for 25 days and Cricket $10+$30.Now I don't have phone due to be disconnected and I need to pay $40 more dollars.
My auto pay was due on 4-16-21 well in line to cancel the service.This is beyond poor customer service
#2 I went to my Cricket store months ago to get help with my contact list. She loaded my list by the last name entry, example Lisa Hair was loaded under hair. Those 2 situations is why I changed carriers.
Patricia Byrum

Approximately 6 months ago I changed my phone number with Cricket and since then I have received 100's of texts and spam messages as well as sex messages and calls for the previous owner. Cricket should not recycle numbers for at least 6 months to a year. I am so disgusted, this has not only effected my piece of mind but I constantly have issues with my bank and online transactions necessary to do my billing.
I have been a loyal customer for many years and because of this nonsense, I'm actually thinking of changing my service.
Also, customer service at your Franklin NC store is terrible. They don't care about their customers.
Any solution to this problem would be greatly appreciated. If your solution is to change the number again, this is not acceptable because it is not easy for me andmy business and all accounts are now associated with this number.

I purchased an iPhone XR from Best Buy. At the time of purchase I had Sprint. Shortly after I changed my service to Cricket Wireless with no issues. Now I am attempting to change to a new carrier and Cricket has sim locked my phone to their carrier. They claim that Apple must release it. I have contact Apple (twice actually) and they say when a phone is purchased outright without a carrier, they cannot and do not have the ability to lock it. Cricket finally admitted they did it and they should not have done it but now 3 days in and they cannot get it unlocked so that I can actually use my phone with the new carrier. I get the same "script" answers from every person I talk to, including supervisors. I know that the fact that I call very often to check on it probably makes them mad but for 3 days they still say it's "under investigation" which means they have done nothing. So I truly want to file a lawsuit for the time I've missed from work (as this is my sole work phone) and frustration of getting the run around daily.

I recently switched my service to cricket, however I not only did not receive any deal for switching, I also dealt with a horrible representative who did not off anything, barely spoke, was extremely rude when she did speak, and didn't bother to try and make sales when I asked about phone accessories etc. Now I explained I get paid biweekly! I was told should my pay fall a day or 2 after the due date that I would be able to get an extension for those 24/48 hours! I get paid tomorrow and my service is suspended and I cant even attempt to receive any assistance because the only option is bridge pay which requires an immediate payment of half the cost! Plus if u didn't set it up immediately u don't have that option as well! Worst phone company I have ever had! I am extremely unsatisfied and will be switching carriers very soon because I was also told my due date was the 23rd and yet by midnight exactly at midnight mind you, I was disconnected! I should be able to at least have time the day of so i'm very upset and highly disappointed because cricket used to be a top service chain but now we see why everyone has decided otherwise.

Keep getting some porno spam in foreign languages, complained to cricket only for them to suggest stupid crap that Ihave already tried. Stay away from cricket, they are sick demented theives

There are so many times that I will get a disturbing group porno spam message in my texts from some strange gmail account! I am not the only one this happens to! No "spam blockers" work on this garbage! What kind of deranged people work at cricket? Get your crap together cricket or face a lawsuit! It bothers me that I'm just minding my own business then boom! Some random gmail account sending me a group message that says "Giant pu*y need cam come date me" what the HELL is wrong with you?

We tried to access our account through mycrickettwireless.com and the app on our phone, to no avail. Access was ok up until may of 2020, after that we could no longer access our account with either of the above options. To use their quick pay system, only cost us more in service fees. For four months they haven't gotten their system fixed for us to get in to pay bill.
When we did have service, it wasn't always the greatest of signal. Phone calls would be cut off, internet took forever to download, overall not a very good provider of phone service. Since the company doesn't want to fix the website, or their app, we are now shopping for a new carrier. We will "NOT", use cricket for anymore phone service, and I do recommend the rest of the population to drop their service with them, and run them bankrupt and out of the phone service provider industry.
The more people to drop them will affect their pocketbook.

I've been through customer service hell with Cricket the last month. I'm not exaggerating when I say this experience with Cricket has been the worst customer service experience I've ever had in my 28 years of being alive.

(The quotes are direct quotes from Customer Service Representatives.)

April 20th: I bought a phone and shipped it accidentally to the wrong address. The website didn't let me fix the address online, so within five minutes of making the purchase, I called Cricket to fix it. I was told that they couldn't fix my shipping address there or cancel my order (already very surprising, but okay, I'll give them the benefit of the doubt, and the woman, Patty, I spoke to was very nice). Patty said she was, and I'm quoting her, "100% certain" my order would be canceled.

April 21st: My order is shipped out from Cricket. The way they chose to alert me that they couldn't cancel my order, despite guaranteeing they would, was by calling the number of the phone that I explained to them was the one I was replacing, and therefore the voicemail hung out in purgatory until I bought a new phone somewhere else. Again, fine, I get it, maybe some wires got crossed somewhere. I'm still willing to give the benefit of the doubt, for now.

Later this week, I'm not sure the exact date: Because I'm unable to affect the phone going to my address in New York, which, because of coronavirus, is not where I am right now, I decide to go to Cricket on 2009 York Road to purchase a temporary phone. I waited until 11:30AM for someone to show up (store was supposed to open at 11AM). Several confused people walk by and try to enter but can't. I leave at 11:30AM, and a friend lends me their spare phone, and I can port my number over from Cricket.

April 22nd: The phone arrives at my apartment in New York. I call the pharmacy and let them know to refuse the package so it can be sent back to Cricket. They do. The UPS person doesn't leave them any sort of ticket.

April 27th: Finally, the phone thankfully returns to Cricket and is received, with Proof of Delivery.

April 29th: I message with Cricket, looking for my refund or for confirmation that my phone was received back. I was told that "my refund would process within 5-7 days".

May 4rd (7 days later): I call Cricket (livid, because this has been too much). Talked to Frankie, who was incredibly nice. He passed me on to the back office, where I explain the situation to the woman, and she tells me that it's "7-10 days" that the refund will be issued, she's "sorry I was told otherwise" and she's putting an acceleration on the ticket and I will "definitely hear within 48 hours."

May 10th: Lo and behold, it's been 14 days, and I've heard nothing. No refund, no confirmation.

I'm beyond angry right now. If this isn't fixed come Monday, I'm disputing the charge with my bank. At this point, I'm almost certainly going to leave Cricket. Plus, the people around me who have been going through this with me don't want anything to do with Cricket, and I'm going to have to tell people not to become a Cricket customer, because I never want to have to deal with something like this again, nor do I honestly want anyone else to deal with it either.

Given what you just read, it may not sound like it, but I'm a pretty easy going person, yet I've talked to, idk, ten, twelve, customer service people within Cricket trying to fix this? Above, I've left out some conversations I had over Cricket Chat, simply because they went nowhere.

I'm not exaggerating when I say this experience with Cricket has been the worst customer service experience I've ever had in my 28 years of being alive.

What do I want? I want my refund for a phone I never received. And maybe like a billion apologies. I want Cricket to put a button on its website that allows you to edit or cancel the order within a reasonable timeframe. I want Cricket customer service people over chat to make it clear from the beginning when they can and cannot help with my issue. I want better communication between their warehouse and customer service, because it's unfair that I couldn't cancel my order five minutes after making it, and it should have never shipped in the first place. I want Cricket Customer Service Representatives to follow through on their guarantees, either by not making them at all or having more ability to alter orders, because many of them were nice but apparently powerless to interfere in this process at all. I want that Customer Service can manually reinstate an upgrade, because I still can't, use my upgrade: it went on the phone that is now sitting in Cricket's warehouse. And, for the love of god, I want to talk to someone higher up in the company, because I don't want to foist my fury on minimum wage workers.