CVS
Reviews and Complaints

West Lebanon, NH pharmacy is awful. The customer service is horrid! They are all rude, they talk for 5-10 minutes to each other before approaching you at the counter, like you just got there. The Pharmacist himself is included in this, he tries to impress these young techs with his stories about getting drunk/partying, and sexual innuendo. What a horrible couple of experiences I have had.
Not to mention, they need to give you meds too. Good luck with that if you are a transfer from another pharmacy. I have atrial fibrillation and they would not give me my meds for 48 hrs. Okay, I had 4 left still. 10 days later after calling and being hung up on 3 different times.. going in twice, I got my meds. They acted like I was the one who forgot to actually call and get transfer. Luckily, the ER had some. That is where I ended up thanks to their lack of ability to do their jobs.

I'm calling to complain about an employee that works at the location at 680 McCarran Boulevard in Sparks Nevada her name is Tina she works in the evening time. I have lived in this area of Sparks for my entire life and I have always gone to CVS and I spent a lot of money there that's where I going to shop for all of my employees when I'm doing employee functions and I spent a lot of money there . The last couple times I've gone in there in the evening time and employee named Tina the second I walk in she tells me in front of everybody yells across the store no! you need to get out of here you can't be in be in here, you were caught stealing you're not allowed in here. She is extraordinarily rude she's very disrespectful. I have never ever stolen anything in my entire life and I don't know who she is mistaking me with but I told her that she has the wrong person I've never been kicked out of there and I am so angry right now I went to go buy my son candy and medicine because he's sick and she kicks me out again. Her behavior and her actions and the way that she presents herself and represent CVS is unprofessional and disgraceful. This kind of customer care is unacceptable, it's embarrassing for you guys it was embarrassing for me and it's just extraordinarily disappointing. I have never had a problem at CVS I enjoy the store it's one of my favorites but now all I have is a bitter taste in my mouth for it because of a bad employee and her not checking her facts before she goes wrongfully accusing people of such a horrifying thing. I have worked in management for 10 years and I get it people do come in and steal and try to get them to not be in there anymore and to discourage that behavior but I also know that from a business point of view we don't just go shouting out at people and accusing them of being a thief without checking the facts or double-checking somehow someway that they've got the right person.
On the first occasion that this happened it was me and my girlfriend who is the same as me runs her own business never been in trouble a hard-working woman, and Tina the cashier there accused us both of being thieves that have been caught before and kicked us both out. I truly hope that this is dealt with and that there is some sort of procedure put into place or method that is used for them to identify properly the people that they're kicking out because I am just so incredibly disappointed right now at the choice of employees left in the store at night time by themselves with no management to speak with.

I use the pharmacy in Gloversville, NY. For the last three months, my scripts have either not been ready as promised, lost!, or just not done! It is a 25 mile round trip for me to go and get my meds. They have even lost a controlled substance script! Today I went to get my Glipizide script, which the automated call said on Tuesday would be done by today. After waiting in the drive thru for 15 minutes, with only 2 cars in front of me, I was told my scripts, again, weren't ready...it would be 45 minutes. I was already late for work at this point, so I just left
I called the store to make sure my meds would be ready by tomorrow, no apologies, nothing. I will be calling my Dr. On Monday to move all of my scripts to a more responsible, and efficiently run pharmacy. So sad after nearly 20 years...i wish you luck because you went from 5 stars to a minus 10.. never again!

After using the CVS Nasal Spray for 5-6 days my nose became very irritated and painful. After doing some research I found that this is a CVS form of Afrin. Afrin makes it very clear that it should not be used for more than 3 consecutive days. This is not stated on your bottle. You might say it is stated on the package (I don't know if it is), but it should be on the bottle...packages are often disposed.

My pain management dr. Change my medication due to my condition worsening. I will be having neck and back surgery very soon but in the mean time to control the pain the have incorporated pain shots and my meds were changed. The man say I have to wait until my tramadol is gone? What do you mean gone the no longer work! Why is it that this uchenna ndulaka at [protected] not just call the dr. Office? What right does he have to say that I have to continue to take this medication and wait 2 weeks before I can get the new meds! Who the hell is he? He is not my doctor as a matter of fact hes not a doctor at all! I think this man has totally over steps his authority! He thinks hes a doctor! This man just needs to call the real doctor and follow her instruction. I am going to sue your company if I have to take more of a medication that doesn't work anymore. Why do I have to stay in pain? And why is he not calling my doctor office? Why do I have to wait 2 weeks? My new meds may be from the same class of drugs but the dosage are different. Im being discriminated against due to my disability!

I have visited Cvs 3847 on smoky park hwy several times and the store manager and two female employees are always rude. I feel that this store is no a respectful store and I plan on going to somewhere else. How can customers be ignored and talked to by this establishment? I will continue to use the drive thru window for my scripts I need filled but I am not planning on returning back inside. Thank you!

I just left with the promise of never to return again. I have been a loyal customer for over 10 years +. I purchased close to 100.00 of products today and a mis-marked item was rung up incorrectly at the the register. The associate assisted me and discovered that it was a store error but assured me they would make it right. At the register that associate was rude and obnoxious and stated I would have to wait 30 minutes for a manager to return. Then I was told my coupons would not be honored. The was cvs in Rosemead ca and my number is [protected], so you can confirm my loyalty and be assured I will NEVER be back!

Thanks CVS pharmacy in columbia, Pa for dropping the ball yet again! Today after my father had surgery, we picked up his antibiotic. We get home and I inspected the pills and instructions as I always do. Then I pull the insert about the medicine out of the bag. Well what do you know, it's not for the medicine we received. Thank god, we received the proper medication, however, I need these sheets to know possible drug interactions and side effects. My parents receive all of their maintenance drugs by mail order, thank god, so it's super important to have information on drugs that must be taken on the fly. Thanks for making a caregivers job more difficult. You will not be seeing my family or their money again. I really hope that the person who is taking latuda isn't a first time user, the side effects are insane!

I have been a customer of CVS for years.I believe a rude cashier named Courtney at Wheeling natl road CVS might have flagged me for complaining about a return going back on my husband's credit card, and not being able to just get store credit. Courtney was snippy to me when complaining. The next day I went to make return and was denied, this has never happened in all the years I have been shopping at CVS. No customer should be treated like this, I always loved CVS and spend so much money there. We get our families prescriptions, I also shop there nonstop. Can you please send me the reason why this happened to me? I called the number on the receipt and the man couldn't give me any information about why I was denied and was very rude to me after I asked too many questions. I'm shocked and so upset, I am going to stop shopping at this store and remove my families scripts as well. My husband is a police chief and we are a great family, now we have been humiliated by CVS for no reason.

I have bought a vitamin last Oct 2017 when I was visiting New York, Long Island and discovered that it was expired long before the date of my purchase .
This vitamin should have given me immunity from cold and I was used to take it when it was expired It was not being effective and therefore coughs serveral colds last winter when I was reading on the box I discovered that it has been expired . I am contacting my lawyer for advisory about this issue
Thank you waiting for your feedback

Moved into Saint Petersburg Florida, 5 years ago...one prescription that's been the same for the last five years... they can't seem to ever have it on hand... sometimes the doctors office has to cancel the order, and I'm stuck running around... to find it at other pharmacies across the county...Monday the dr faxes it in...Wednesday I call to check... saying hello it's Memorial Day weekend...coming up, drs going to be away, the office isn't going to be able to transfer it to another Pharmacy...don't ya think you should have called me.. to say it's going to be a problem... Nothing is ever their fault...in the 5 years ... I've had to have the medicine transferred to somewhere else ten times...so I keep asking myself ... why do I still use them?..cause I'm lazy... and cvs is around the corner... but seriously just how convenient... is it really?. If twice a year... I have to run all over the county?.. and have an argument ...my brother use to be a district manager for CVS, thank god he's not there anymore ...and I sure wish Caremark, NYSHIP... would use Walgreens to manage our drug program.

It's a shame that I can't go there and print out pictures in private. The whole fricken store can see all my photos as my back is facing them and my pictures are on display for the whole world to see.. Not only that but the screen is big that even if I try to hide them with my hand you can't.. Why you ask because me and my private pictures are on display. Why wouldn't the designer of the store think about privacy when doing the store that way. Please fix that. I know i'm not v the only person who feels that way. More people would go to store to print thier photos if they know that thier privacy meant something to you people. Good that angers me, but I know my voice will not be heard. This letter won't even be read in sure. So this is a waste of good damn time! That [censored] who did the store should be put in the desert by his or her self till they can actually design a layout of a store that thinks about the people instead of rushing a job thats that's no good in the end.

Thank you and have a good day now.

Sarah watson
Seffner, fl

I went in person to pick up my son's prescription that was sent yesterday and was told they did not have it ready. Called ahead to make sure prescriptions were ready and was told it was ready for pick up. When I came to pick up they messed up on name was told to drive around several times till the name would get corrected. Pharmacy tech was rude and expected me to continue driving until they corrected mistake?!

At approximately 8:05 am on Tuesday, May 22, 2018, I purchased a pair of reading glasses for $21.40. I paid with my debit card. Throughout my day at work I noticed that they were not strong enough. The trash (with my CVS receipt) at my job had already been emptied by the time I decided that I needed to return them for a stronger pair. I returned to the store at approximately 7:30pm. As I entered the store, the Manager, Chris, was at the front register. I explained the aforementioned scenario and asked if he could look up my purchase. Chris replied, "Yes, you may go and get the pair you need while I look up that information." I ended up selecting a pair that was $37.45, which I was prepared to pay the $16.05 difference. However, when the cashier rang up my purchase, $21.40 was taken from my debit card. I questioned why I was only given $16.05 credit when I paid $21.40. Chris seemed puzzled but said, "when items have been on sale in the past 2 or 3 weeks and returned without a receipt, it is their policy to return the lower price. I asked for my money back. I was given a CVS card with only $16.05 credit. Chris said that according to store policy, that was all he could do. They profited $5.35 and I have no glasses.I paid $21.40 and I should have been given $21.40 credit towards my $37.45 purchase. In addition, my bank records will reflect that I paid $21.40 and not $16.05. Chris gave me a CVS card with $16.05, but I am entitled to the remaining $5.35. The principal of this matter is what I have an issue with; I want a full refund of $21.40.

I've been going to the CVS Pharmacy for years. Never any problems, the last 2 month have been a living hell there. New staff is nasty and screw up the prescriptions every time I go in. I went to pickup a prescription, and they never filled it because they said it was to expensive. Never called me to tell me. All the customers are complaining ever time I go there. What the hell is going on there. I wouldn't recommend Rt. 516 CVS to anyone!

I have been shopping at 3847 cvs in asheville nc for years and the last several times there has been a very uncomfortable experience. The manager daniel is very dispectful and rude. I have heard him speaking to his employees and others without respect. Some of the employees there are also very unfriendly. I asked them to help me find a product and they told me they didnt have time. The pharmacy there is good but I am considering going somewhere else where I feel I would be appreciated. I am not happy with the way this store does there customers or the way management appears.

Alexis Robinson testified under oath on may 21, 2018 in judge Dempsy courtroom that my father (Kit Farmer) dropped off a prescription for his daughter (Kiana Robinson) in Union City on Jonesboro Rd. She stated she took the prescription researched what the prescription was used for and what the doctor's specialty. She stated the meds are used for women who get (boob jobs) breast implants to the judge and court room (a violation of HIPPA). My attorney implied that she was not authorized to give this information. Alexis replied "I am a licensed pharmacist". I feel without my consent and knowledge she gave out personal information about my health and implied what she thought my reasons were for taking the medication. I was embarrassed and this type of behavior is unacceptable.

If further information is needed I can request a copy of the case from Fulton county courthouse.

At the beginning of this month I had my prescription not all the way filled. The lady said they would call me when it came in. They didn't! So I called today at 10am to ask if they had it in stock. Mind you that was 5-3-18 today is 5-21-18 the lady said they would fill it. I never received a text or call so I called at 6:45pm they put me on hold for 15 min till they never answered and I called back and they were closed. I just recently moved so I changed my cvs pharmacy to this Cvs 1751 university dr, vista California 92083. These employees can't get it together.
I've had problems ever since I changed pharmacies. I think its rude and unsatisfying when they tell you there gonna take care of you and they dont. I've been with Cvs for 25 years and I've never seen any pharmacy so unorganized and uncommunicated in my life. I really hope this changes because people need their medications. I understand the changes with switching pharmacies but it's just location change I'm still in the system. Please fix this immediately. Thank you