CVS
Reviews and Complaints

Every time I go to the pharmacy they never have my pain meds. I went in yesterday the 27 of april. They said it won't be there till monday the second of may, so I have to suffer with my chronic pain. I'm getting so ducking tired of it. The pain meds should be always in stock. Medicines doesn't expire that fast. I'm not the only one that has this issue. I'm 61 and need this med. I'm disable so it's hard to run up there all the time. Get your # together. My script is an opeid. Man oh man this is a pain in the #. I've written before about this, seems to me you don't give a damn.

For the second time this week, in trying to refill prescriptions, I have received a text message that the drug in question is not available and they will have to order it. first it was a drug that I take for spinal stenosis — generic clonopin. (friday 4-15-16 4:42pm text message was received) yesterday, I tried to refill a ventolin inhaler and received a text this morning (4-19-16 @11:25 a. m.) that this was not in stock and could not be filled at this time, they would text me when it was ready. when I was at the pharmacy a few weeks ago, the clerk asked me if I wanted his particular rx refilled and quoted a price of $200+ dollars. I told them "no, not at that price." what I didn't realize was that I was only in the middle of a 30 day supply. now, why would a tech ask if I wanted a refile when it was not due? i've never had this happen before in the 5 to 6 years we have been using cvs? my husband, who is an at&t employee, called them back a day or so later and asked them to check on the co-pay for that rx, and they told him $30.00. we called last night to check on the generic clonopin and it was finally ready and requested the refill on the ventolin, then I received the text this morning that it would need to be ordered. they would send a text when it was ready. this is not the first time we have complained about this particular pharmacy. this inhaler is a generic for albuterol which is a common drug for asthma and other lung conditions. shouldn't this be a shelf ready drug? we didn't have half the problems that we have experienced since using a local pharmacy. we also get text that drugs are ready that were supposed to be canceled due to changes in prescriptions. this happened just last week and I told the pharmacy to remove it from my drug list 2 months ago.

I carried a prescript to store #4655 and it was for 5 milligram oxycodone and my prescript was filled with 10 milligram oxycodone and I took 90 pills not knowing my doctor had not changed my prescript and he found that I was taking way to strong of meds and wrong prescript in which he had wrote me I did have some side affects and did get sick from it . I have spoken with a David Lareau and was ask to call him back on 3/21/2016 and have called every day this week and he has not returned my calls please answer me why? My name is Brenda Cagle telephone number is: [protected]
Thank You

I have used CVS Pharmacy for 5 or 6 years. Trying to get prescriptions filled even with 24 hr notices is a pain in the butt. The prescriptions that I have to have my doctor's approval is even worse. Last week I called CVS and asked to have two prescriptions that needed my doctor's okay to be refilled a week ahead of time. Went in to pick them up 36 hours after calling them in and the request was never submitted to the doctor. I was assured that they would fax another request in (they always blame the doctor's office) and that I could pick them up the next day. Friday came and went - no prescription. Naturally it was to late to fax another request since it was after Doctor's hours. I ended up being without this medication for 10 days. Recently I went to Florida for an emergency..had my doctor transfer my prescriptions to CVS in Florida. When I returned home CVS assured me that all of them had been transferred back to Georgia. Guess What! Not! Went in to pick some up and they had been filled in Florida. Had to wait for them to get backed out down there and sent back to CVS in Georgia. Had to wait in line or come back and pick up later which is an inconvenience. CVS assured me that they had all meds transferred back. Not! They never have the prescriptions ready unless you call a week ahead and then sometimes they aren't. They never have enough help..you are always waiting, waiting and waiting. I'm seriously thinking about changing to another pharmacy. In fact that is exactly what I'm going to do.

I drove my daughter to the CVS 3643 on Union Cross rd in Kernersville NC, for her first ever job interview. I waited in the store while she had her interview. 1st the manager didn't even conduct the interview, 2nd I witnessed the store Manager Lisa verbally "abuse" two female employees...to the point of tears. She was beyond rude to customers and said thing in front of customers that should have been taken behind closed doors. I watched the young lady working the cash register ( very polite and professional and very helpful) run from tasks in the rear of the store back and forth to the register all while the manager worked in the front row, never once acting like she would help. When the young cashier asked if manager could watch the register while she used the restroom the manager refused. When my daughter came out of interview I informed her there was no way in hell I would allow her to work for such a horrible place. I will never again spend one single dime in a cvs store...I will go out of my way and drive miles before I stop at a CVS.

We have lived in Pontotoc, MS for 3 years and we have had our prescriptions at CVS since we moved. The pharmacy staff is rude, unfriendly, and unhelpful. In fact, they are arrogant and smug when a problem with a medication arises. This needs to be corrected immediately. We will be taking our business elsewhere.

CVS2 employees that one works the night shift and the other works days at the Pharmacy. These 2 employees ganged up on me cause I got mad cause when I asked for a certain size needle for my diabetic uncle he first made a false statement and said I need a prescription for that size.. Then treated me like a drug addict and started telling customers about this situation. I feel uncomfortable now every time I go in CVS and see them working. Please do something about this. I really want this to stop. Mark.dzendrowski.[protected]@gmail.com [protected]

Is there any person at CVS that can explain to me why CVS ExtraBucks that were sent to my Extracare card by the corporate office on February 5, 2016 were not on my card as of last night when I went to make a purchase?
This seems to be a recurring theme by CVS. For example I received an email on February 5, 2016 reading I had $5.00 ExtraBucks that I need to use before February 16, 2016 or they would expire. When I went to the store the ExtraBucks were not on my card. Calling your customer service number for help was USELESS. First I was told there was nothing on the card. When I explained I received the email I was told the ExtraBucks expired the end of January. Over the fourth-eight minute phone conversation I was put on hold several times while the customer service representative was checking into the problem. As my aggravation escaladed I asked to speak with someone else who could solve the problem. I was put on hold and waited until the call was finally disconnected by the CVS customer service representative.
Calling your corporate office was just as USELESS. I was told the $5.00 ExtraBucks from the email and an additional $5.00 ExtraBucks were being put on my card and would be available to use forty-eight hours later.
There is an old joke about ‘how far you can lead a [censored] without a rope’ - I really feel like the [censored].

On January 27, 2016 I took my script for Focalin to CVS at West Blue Ridge Drive, Greenville, SC 29611. They did not have it, nor would they have it till Wednesday, 2/3/16. Today, January 28, 2016, I took my new script for Lyrica and they did not have any but to come back at 3 tomorrow (Friday 1/29/16), . I have been doing business with this store for 26 years and have never seen such shoddy business. The Lyrica is for severe pain in my hip and legs and I am still in pain because CVS did not have it. It used to be fun to go there because of all the people that worked there, BUT they are all gone. I know absolutely no one! They seem like they enjoy talking more than handling customers. After my Focalin comes in next week, i WILL BE CHANGING PHARMACIES. I appreciate almost 26 years of GOOD serv- ice now that comes to an end. Too bad this highly educated teacher of 48 yrs has to do this. If I offered bad service like this to my families, I would lose students. Run a reference, CVS, for Janie Turner Miller-Ferrell, to see who you are dealing with. Also, take a look at how much I have spent there over the years. If all your stores do business like this, wonder how long will even be around?

Residents prefer local grocery to national chain pharmacy at Point Loma shopping center at the location of the former Fresh & Easy in the small shopping center at 955 Catalina Blvd, San Diego. There are three existing CVS pharmacies in the Peninsula: at 3950 W. Point Loma Blvd. in Midway Towne Center, Loma Square at 3327 Rosecrans St. and 4949 Santa Monica Ave. in Ocean Beach. There is a sense that CVS will be virtually boycotted if they move into the old Fresh & Easy location. We want a grocery store - not a pharmacy next door to a long established, local, independent pharmacy.

On 1/2/16, I went to CVS to purchase a few items and I had $4 off $20 coupon offer on my card when I went to use it, the coupon offer was not there. I knew I sent the offer to my card. I emailed CVS and they said on 12/31/15, someone on North Carolina used that offer. I live in Florida. Then today, I logged into my account and the CVS extracare card on the account wasn't mine. Also I haven't been getting email offers from CVS since end of September. Someone has been using my account and phone number. This is identity theft. I didn't write down the extracare card of that person. But I know the store they purchased from in North Carolina. This has been going on since October and I didn't noticed until this week. That person has used up many of my coupon offers. This is the store they purchased from. Store #3523 274 NORTH MAIN STREET. MOORESVILLE, NC 28115

ON Jan. 3, 2016 my doctors office called in my Rx but on Jan 4th CVS notified me they would not accept the Doctors office Rx because he did not personally himself authorize the call in, just his staff. I'm a diabetic and need this medication. It's now 24 hours over due. I worked with CVS to get the doctor to follow all their petty requirements. AT 5 pm the pharmacy staff notified me they had all the requirements of the doctor and that they would be logging in the Rx into the medical insurance computer. At 6 pm my wife went to pick up my blood test kit, as I'm on blood thinners and need to test 3 times a day. It's now 72 hours over due, and they said the kit as not processed yet. CVS states I must now personally come down to the store and sign a form for release now with Medicare part B. I will be 84 hours tomorrow morning without testing. Thanks CVS! All CVS cares about is policy, could care less about peoples lives. After I sign the release form, CVS could not say how long it would take before the blood kit would be released.

on 1-4-2016 I shopped at a CVS Pharmacy on State Street in Schenectady NY, Our extracare account includes a third name which is as follows:"Elizabeth Hussent". We have no one in our household by that name. The account is linked to our phone number and extracare card. I have had concerns about identity theft and want to have this name removed and also bring it to the attention of the police department and the Identity Theft Center.

my wjfe when to the store a week earlier to drop a prescription and pharmacist explain to her that he will not do it because she have a refill to finish it so, she come back this weekend 01/03/2016 to drop the prescription and pick up the refill, while she was on line one the cashier Aysha she not was doing nothing my wife ask her y she will like to do the prescription while she will wait for the refill up suddenly the pharmacist Sam ask my wife when she will like to pick up the prescription my wife explain to him that she have a refill to pick up and he talk herthat she don't have no refill for her when my wife try explain to him about what happen his start screaming and yelling on her that hi will not de do her prscription and no even her refill that if she can go to any other pharmacy oh even to wellness oh Walgreen, Aysha then said that my wife just drop the prescription over the counter and said do it ( CVS # 144)