CVS
Reviews and Complaints

Cvs hialeah is the worst managed pharmacy I have encountered. They are out of control... Calling to refill prescriptions you can call and they answer and either be put on hold and they never pick up again or you get disconnected. When you go and pick up medication then they inform you they had to order something they didn't have... Not even a call. They tell you will be there in 1 day come back... Doesn't come in go back the next day it is still not in. Then they find they had a delivery and it was still in the boxes on the floor. I had a procedure done and retired medication tight away... It took them 5 days finally to get this medicine and I had to leave on a trip. The medicine was priced over 400usd and the insurance company would not pay and I agreed to pay for it... Well I had to leave never getting it and ended up buying it over the counter in another country for 16usd. I think this store needs someone to go in and review their process as, they do have high volumes and lots of activity. There is no one from what I see and I actually do this for a living organizing operations. Something has to happen if they want to maintain their clients. If you deal with this place and don't have high blood pressure you will be you by the time you leave.

My friend found some hair loss products on the website www.cvsonlinepills.com. He ordered 5 bottles and paid about $300 for the order and fast shipping. The seller hasn’t even confirmed the purchase, but my friend didn’t worry. But when he didn’t get the order, he understood that the company was fake and the seller deceived him. He checked email address and it was fake. No idea how to contact this man and claim for refund.

my name is hilton hill of kernersville, n.c. on 11-18-2015 i was out of town and had forgotten my medication, so i went to the cvs in troy, n.c. for help as a customer for a long time there was where i went for help in my matter of medication as i spoke to the lady in troy about i needed 6 pills to hold me till i could get back home, and boy what bad service i got. her answer was your ins will not pay, yes i know but i got to have the medication, now this was the other answer she gave was we will have to charge you $50.00 for three pill.s of brilinta, boy that was not the answer i needed, i also needed three metoprolol, as time went on the price went up, now this was the lady in charge of your store which has a bad name in troy for poor service, as time went on i was getting mad, so i walked out, with no medication for my heart, and your employee cared less if i died or not. i drove 7 miles to wallmart and they were great they sold me the 6 pills i needed for $12.50. i have been a customer of your company for many years, but if your peple do not care about my life i am vere sorry i do not need that kind of service, that lady needs to find her a job some where in life that does not lay in her hands of others people live, s. sorry but i have 5 children, 11 grand children, 1 great grand child, we are going to walmart for there service, they show they care for there people. thanks for your time in this matter no longer a customer of cvs.

I just want to complain about CVS Pharmacy pretending to care about my health by stopping tobacco sales. However, you walk into the store, and the first aisle or two are totally full of liquor. Isn't liquor bad for my health too? I just don't understand the thinking behind this. I do know that because of their decision not to sell tobacco, I will never step foot into another CVS. Not because I would buy tobacco there, but because of the hypocrisy of it all. I am extremely disappointed in the way they are tricking people into thinking they are "looking out" for them and their health. I am VERY offended that CVS thinks that I (as well as the general public) am too stupid to see what they are doing. I just want CVS to acknowledge my concerns. I do hope to hear back from you. Thank you for your time.

I spend a good deal of money at CVS. They gave me a 30% coupon. After shopping for $234, they did not give the discount. I opted for the discount to be sent to my card, The Key West Truman Ave store said that it did not transfer. I showed them the e mail This was not good enough. The next day I printed out the confirmation of the transfer. They still said no good ? 'Jesse James

It seems if this is happening where I'm formally complaining it's pretty bad. Last stop or end of the road where you take one last try to have faith, honesty and compassion in people for not only a customer but another human being . I take a controlled substance and need to personally pick up my prescription every month. Six months ago I dropped off my prescription and asked how long the wait would be. The tech said "oops, we don't have any in stock. How about I call another CVS? I replied "great, thank you". After a few calls she found my prescription a few cities away. I was happy. She handed me back my prescription and I looked at her puzzled. She then told me it was my job to drive there and get it. What? I thought I was the customer? Lol I have been a customer for 20 years and for the past 7 years picking up the SAME medication. Anyhow, I picked it up and it was substantially cheaper. I asked why? The tech shrugged and stated don't complain haha Two days later I felt dizzy at work. I ate lunch and still felt dizzy. About an hour later I got so dizzy I passed out. I called my doctor and he took me right away. My co worker drove me to the doctor. The doctor asked about the meds. I took. I told him about the CVS saga and he asked to see my pills. He stood up angrily and told me the other CVS filled my script with the wrong meds.! I was supposed to get time released and they gave me full strength ! The doctor gave me a new one and told me he would be calling CVS. He then told me to give them the old one. Upon arrival they "miraculously" had my medication . I took out the old or wrong script and before I had a chance to speak the tech said he couldn't refun my money. I couldn't believe it. I ask why?! He had the audacity to tell me if I wanted a refund, I had to drive to the other CVS! I told him they almost killed me and I'm not making an issue out of it because I'm not like that. I believe it could have been an honest mistake but now he is being ridiculous. He ignored me. Just as he was to call the next person I asked him a question., , , , I have to drive to pick up my script because it's a controlled substance. One script per month. Any more is against the law - and I'm leaving with 2 SCRIPTS! He said, I know . Unbelievable So here I am today I go in with my Script and he tells me he is out. He asks "you want me to call?" Lol omg I said NO ! And asked when is it going to be in. He tells me Nov 4. My two choices ; drive across town for my script(right one?), or go three days without my meds. !? 33 years working with the public it is sad the poor customer service and uninterested responses from the techs who shouldn't be working on the medical field with people. Save those spots for people who want to make a difference or even save lifes. These individuals have no regard for anyone. I think making a customer drive to a CVS 35 -45 minutes away is unacceptable. We are in a technological age. How about a printout of customers who have the same medications EVERY MONTH AND ORDER ACCORDINGLY? 7 years of the same meds and I have to cross my fingers when I go to CVS? I am a mother of four, full time HS teacher, college student, and business owner. It is inconvenient to drive to the doctors every month but CVS makes it almost impossible to make it convenient for the customer in any way.

My husbands prescription was faxed over from urgent care around 7:20 pm. Oct. 19/15. We wasted a little time in town. Came through drive through, not really expecting it to be ready yet. The lady (Joyce) in which we both have dealt w/ before, very, very rude! Said, oh that won't be ready for another hr. We were SUPRISED @that ! 3 cars in parking lot, no one but us in drive through. We both said, an hr ? Shocked. She said yes, it's only the 2 of us here & we are very busy! So we went in to wait. No one there waiting. I thought I'd get my flu shot while I was there. I was completely refused! Again, another lady said, we can't, it is only the 2 of us here & we are to busy! I also don't think they can count cus, there were 3, pharmacist, rude Joyce @window & woman that refused me a flu shot on register. I said, ok, well, we will be here waiting for his prescription. We sat down. Maybe 20 min. Later a guy a son dropped off a prescription, Sat next to us & was called up for it w/ in 10 minutes! What the heck? My husband & myself were feeling horrible while waiting but, had too, he needed his med! So I walked up, for them to see we were still waiting! So the register lady reasked our name. Walked over, there it was, in bin & who knows how long, well, Joyce knows! Cus, she made comment to lady who took out of bin, that we didn't have insurance info & didn't know if we were paying cash? We always seem to have insurance issues here! It took another 20 minutes to get that all straightened out! & during the whole time we were there ( probably over an hr) all, all 3 ! of them did nothing but complain to each other how it's only the 2 of them ! (So that was the short version! ) Also, we both thought it was just us, Joyce was rude too but, no we have seen / heard her several different times be very rude to many others! She probably shouldn't be dealing w/ customers! I returned to pick up my auto refill jus a few days later on the 24th. I saw all 3 same women, uuuhh... but an added young guy @register very nice. Got my med & asked for a flu shot again. He said, I would have to go to prescription drop off. ( no problem) but, apparently it was, same lady that refused me a few days ago, said, it would be a least a 45 min. Wait, this time only 1 person inside that was rt behind me paying for her med. I said, 45 min. ? She said yes, we were swamped this morning. (It was after 12), I said, yeah, that's what you said last time when you refused to give me one. I also said, they should probably take down ALL those ( get your flu shot here) down ! I walked out, went to Walgreens, switch my whole families prescriptions over to them, got my flu shot & out in ten minutes! So I hope there wasn't any problems that would just happen to come up cvs switching my info! I don't know, maybe because it could be jus 2of them there! Oh by the way, @Walgreens, there really was only 2 young girls there! They were professional, nice & again I was out in 10 minutes a happy customer! Tired of horrible service, lissa & Robert Hayes

I am complaining about the Isis/Al Qaeda head pharmacist in the Prosper, Texas store that has a serious customer service problem. I've had numerous problems with him concerning my medication refills. He also would not fill my epipen prescription because he said the script was a copy.. It was not! I will never shop at or fill my prescriptions at CVS again, too many rude foreigners working there, and most are incompetent and lack a complete understanding of customer service.

I will never buy another thing at CVS! I recently had to purchase (cash sale) Sotalol for my dog who has a congenital heart defect. I called around at the advice of my Vet. CVS was going to charge me $69.99 for 30 80mg pills. Okay, so let's give Walmart a shout just to compare...$4.00. Are you kidding me? I also called Walgreens and they are outrageous as well but not as bad. They were only $28.99. Mind you people, this is a generic drug. It's all about the bonus isn't it CVS?

I picked up a prescription yesterday at the CVS #0921 in Shorewood, IL for 90 Dexilant tabs. Normally they come in a bottle that is 3.5 inches long x 1.5 in diameter. I picked up the package, went to my car and opened it and found that they had put them in a much smaller bottle about 3/4" in diameter and it was filled to the brim. I immediately counted the content and it only had 75 pills. These pills come from the manufacturer in a sealed bottle of 30 so there is no way that they accidently shorted me 15 pills because they have to open 3 of the bottles to fill my prescription. These pills cost over $8.00 per pill. I went back into the pharmacy and asked to talk to the pharmacist and explained they shorted me on my pills. He apologized and recounted them and said yes it was short 15 pills and refilled the pills in the larger bottle that they should have used in the first place. The last 2 times I have picked up my prescription they have also been overcharging my copay by $17.45. When I asked them each time they said that my primary insurance must not be paying as much as they previously were. I verified with my insurance carrier that I should only be paying $20, not $37.45 for my copay. Someone needs to keep an eye on this pharmacy because they are definitely trying to cheat the consumers.

People, be careful and run from the company www.cvspharmacystore.com. I have ordered medications from them, but the order was marked as shipped. After that I didn’t get any information about the order and I wasted my time. This company has misled me and I don’t know how to get refund now. I simply didn’t get their contact details, but they avoided all my messages, which have been sent through the website.

By sharing here some of what I shared with the company themselves. You will see why I dislike this pharmacy:
I use the CVS at 2929 State St in Santa Barbara. I use (controlled substance). I had been using 15 Mg daily. I filled that Rx as usual, and then went to the MD within the next week. The MD increased my dose to BID and gave me a new triplicate to bring to the pharmacy.
The pharmacist refused to fill it because I had recently filled the old Rx. I told him I did not know the dose would change, and after about 10 minutes of my refusing to accept no for an answer he told me to take my old Rx at BID and in 2 weeks when I ran out of pills he would fill my new triplicate. I did this, and then a month after the new Rx was filled, I called to say I had filled my midiset and was totally out of pills and needed a refill. I was told at that time that it was too soon I told them I had the empty bottle and that I had no pills left and told them repeatedly I use BID not daily and it should be due to refill. They refused and told me It was too soon and I must be holding the wrong Rx. I finally gave in thinking I must have the other bottle somewhere in my house.

Two weeks later I am filling my medisets and have NO (controlled substance). I search up and down the house before calling CVS and being told that my Rx could have been filled about 2 weeks ago. I was SO mad. I was left frightened I would go into withdrawal on the weekend, and I am taking the med as prescribed. Twice now CVS has left me scrambling to fill my Rx properly and now I am left in a situation where every other time I am filling my mediset I have to go to CVS THAT day or run out of drugs. I should be allowed to have 2 weeks extra medication in home to avoid this, as I have with ALL my other routine meds. I repeatedly offered to fill my old daily Rx once and pay out of pocket if insurance denies it, just to get caught up so I am not stuck in this situation, and each time the pharmacist has denied me.

You may argue that because this is a controlled substance the only error on your part is the one time the pharmacist said it was not due to refill, but I know you your company wanted to let me catch up on my medisets it could be done. I am not an addict or drug dealer, and I am only filling Rx's to take meds as prescribed by my MD whom I see regularly for monitoring and instruction.

I would not have used your pharmacy anyway, if your competitor was open after I left my MD office. Your company for years has been inconsistent with refills, and refill reminders, and often has contacted my MD for refills of PRN meds without my request for refills.

Much more serious is the following incident, in which I consider that I have saved both someone's life and your company from a lawsuit r/t the store at 2973 States Street. I am an RN, and once caught a mislabeled bottle of meds your pharmacist gave a costumer and intervened before they took it. This was a bottle of Aspirin 325 Mg tabs with an Rx label attached stating 'acetaminophen 325 Mg, take 2 tabs every four hours as needed for pain'. This was a person who is on a prescription blood thinner that interacts with aspirin causing severe inability to form blood clots, and taking your mislabeled drug would most likely have caused him to bleed to death, or at least suffer severe and life threatening harm.

Ronald Savage /Empire plan [protected] the first claim i put into CVS they lost this was a month after they got the contract with Empire.I have to mention i live in the Philippines so after this incident which cost me 15usd to send it registered, they did agreed i could fax my claims which i thought would be great .I have sent in at least 4 claims by fax and it still takes 3 to 4 months to get a refund .I have over 20 emails back and forth with a care mark rep. they (the reps can not call paper claim to check on a claim they say they can only email them (so they say ) .Which means they have to wait till someone emails them back if they even do so weeks later i have to call at my expense only to find out they haven heard back from paper claims dept .Now am being pawned of on everyone in the customer care dept.they tell me to use a fax that doesnt work for international claim when i complain they give me a different fax # but tell me i cant check on if they will forward my claim or not so i asked are you kidding i was told wait a month or so and call us back again at my expense.So far they have lost my claim/// sent me a check with the wrong address on the check /// and send it twice to the wrong address of my home/// then they sent only half of my claim and i had to wait 2 more months to get the second half of my claim they lost .My claims are not complicated i only send in 1 or 2 claims that cost me the most out of pocket .i don't harass them with claims i know they don't pay or small amts but now it is very clear they are harassing me now by not doing my claims at all and sending all over their company .They claim they cant call or fax or email me updates .I have put up with their incompetent way of doing business for a year and a half now .i even asked if they would bank transfer my refund to a bank in the states, sorry we cant do that, call paper claims its been 3 months sorry we cant call them . I have tried to work with this company to simplify as best i can but its not working so this is my second step to resolve my issues for a company that cant call its own dept and has to resort to only emails in 2015
[protected]@yahoo.com
[protected]@yahoo.com
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Update (9)
Williams, Brianne Good morning Mr. Savage, I sincerely apologize for everything. We are reprocessing the incorrect claims and we will be sending an additional check for the difference. Thanks, Brianne Brianne Williams
May 18
Williams, Brianne Thank you for contacting me.At this time I am out of the office with no access to email or voicemail.
May 19
Williams, Brianne Of course! Brianne Williams | | Interim Customer Care Supervisor | O: [protected] x: 54053 | F: [protected]| Lee's Summit, MO 64063| Brianne.[protected]@cvscaremark.com This e-mail communication and an
May 19
[protected]@yahoo.com Hello Brianne, I understand you can no longer assist furture claims for me, you mentioned they were redoing my old claim and issuing a new check well i haven't received anything as of today .If i use
Jun 11
Williams, Brianne Thank you for contacting me.I will be out of the office starting Friday June 5th and returning June 22nd. At this time I am out of the office with no access to email or voicemail. If you need assistan
Jun 11
[protected]@yahoo.com Hello, As of this date i never received the new check for i believe was for 98.00 and the last time i called they claim they never received the fax for the 2 reciepts i faxed you .You mentioned you ca
Jun 26
[protected]@yahoo.com Hello, I Received the make up check, i can not find out the status of my last claim that i faxed to you . One more question if you can get back too me, i lost my last receipt however i can get a copy
Jul 1
Williams, Brianne I will ask for an update on your claim. Also a copy will be fine. Brianne Williams │ Interim Supervisor, Customer Care, CVS/caremark ': [protected] ext 54053│7: [protected] CVS Health │800 NW
Jul 1
[protected]@yahoo.com
To Williams, Brianne
Jul 1
Thank you so much, i know I've been a real pain at times

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Ron Savage's reciepts (8)
People
[protected]@yahoo.com Thank you for taking the time to try to help me .the receipts are for /4 oxycotin 60tabs of zykast and 60 tabs of galvus Have you ever wondered why there's a stairway to heaven and a highway to hell ?
Aug 27, 2014
Williams, Brianne I have received them. I will forward these to paper claims. Brianne Williams | CVS Caremark | Senior Resolution Specialist| O: [protected] x: 54053 | F: [protected]| Lee's Summit, MO 64063| Brianne.
Aug 27, 2014
Williams, Brianne I will request an update from paper claims for you. They are working on the claim for you. Thanks, Brianne Brianne Williams | CVS Caremark | Senior Resolution Specialist| Lee's Summit, MO 64063| Brian
Sep 22, 2014
[protected]@yahoo.com Miss Williams, please note the time tables in the right hand corner of my emails and yours and still no update not even taking into consideration this started in the beginning of july when they lost
Oct 1, 2014
[protected]@yahoo.com Please get back to me by the end of your work day today thank you An elderly woman died last month. Having never married, she requested no male Pallbearers. In her handwritten instructions for her mem
Oct 1, 2014
Williams, Brianne Mr. Savage, The claim has been processed. The finance department has been notified to provide you the payment as quickly as we can. Sorry for the delay in processing the claim. Let me know if you need
Oct 2, 2014
[protected]@yahoo.com Brianna, Thank you for your reply, just today i received a letter from caremark post dated aug 28th it went to the wrong city and it took from the above date till Oct2nd to get to me .This letter clai
Oct 2, 2014
[protected]@yahoo.com
To [protected]@yahoo.com
Oct 2, 2014
Brianna,
Thank you for your reply, just today i received a letter from caremark post dated aug 28th it went to the wrong city and it took from the above date till Oct2nd to get to me .This letter claims the faxed paperwork you forwarded to them is illegible however they enclosed the copies of my receipts and they are very legible. my question is did they change their mind and are now excepting my receipts and sending me my refund ? please advise i dont want to wait 2-3 months only to find out they are waiting for me to resend new copies also please advise how in the future i can advoid theses problems as am sure it has been as frustrating to you as it has for me Thank you again for what you have done to help .

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I wanted to see if I could recive my medicine on time please. Im ill and I I would appreciate It.
Thank You
Connie Lee Woods
[protected]@gmail.com
Phone Number [protected]

I normally used Target Pharmacy to fill my prescriptions but a new Physician e-mailed my prescriptions to CVS. At CVS I was told the fee for my Cyclobenzaprine NE HCL was $48.00, advised them I could not afford them. I took another prescription to CVS for Norco and was charged $18.00. At Target I got my Cyclobenzaprine NE HCL for $8.00 and my Norco for $8.00. Both Pharmacies are preferred by my Senior Dimension InsurancE. I spoke to a Pharmacy Tech at CVS about the large difference and she stammered that the co-pay can change daily, it depends on how much they are charged by the provider for the drugs. After working in the medical profession for over forty years I had never experienced a share of cost/co-pay that could change monthly for the same prescriptions. After recently hearing CVS has had some issues with overcharging I decided to inform you of my experience. As a retiree with limited resources $10.00 - $30.00 can make a big difference. This occurred in May - July 2015. I think a refund should be provided for all overcharges. The CVS I used was on Craig and Tenaya in Las Vegas, NV, the Target was on Tenaya and Cheyenne in Las Vegas, NV.