CVS
Reviews and Complaints

Please read all the way through. This might be a long post but the facts are important. CVS -Caremark is guilty of price gouging. This is especially true for those of us who do not have Prescription coverage. Look at these numbers. CVS charges $59.85 for 10 (ten) Buphenorphine 8 mg tablets. CVS charges $70.00 for a "Z-Pack". CVS charges $39.00 for 30 (thirty) Sertraline 100 mg tablets. I happened to receive a postcard from a new pharmacy that opened in my area. So I thought I would give them a call to check their prices. What I found out is astonishing...
First the Buphenorphine. CVS charged $59.85 for ten 8 mg tabs, new pharmacy charged $47.00 for 20 (TWENTY) 8 mg tabs! Twice as much for less money! Then the Z pack. I paid $70 for at CVS. New pharmacy charges $15! Then the Sertraline. I was paying $39 for 30 tablets from CVS. New pharmacy charges $6!

The owner of the new store assured me that he is making a profit. Of course he is! We expect him to, he is in business! He's still turning a profit but look at CVS and how they are taking such advantage of customers without insurance! Even those with insurance run into trouble! Last year they charged me $115 for an Rx for my mother who has MediCare. I asked are you sure you put it through the insurance? Yes, yes I'm sure. That is the co-pay because it is a Tier Three drug blah blah blah. My mom needed the medication, so I, of course, paid the money. Then I called Medicare about two weeks later to find out why the drug was so expensive. They told me the drug is covered with a $7 co-pay and that no claim was ever submitted for the last Rx that I paid for. Oh and by the way, just to be clear, It was NOT a Tier Three Medication. The CVS white coat was just making up BS to get me to pay him and shorten the line! I hate typing in all caps so pretend this is bold, OK? >> If you are a CVS customer with or without Rx Coverage I urge you to shop the Rx around!

I just posted this on their facebook page but doubt they will let the public see it. ""your people in shreveport are either crooks, idiots or lying, don't know which, but they have cheated my brother on these meds for two years! I have filed complaint with the lousiana board of pharmacy. "my brother has been using cvs on youree drive in shreveport for about two years, every month getting his script for losartan filled and paying $79. 02 each time. In december, for no particular reason he took his script to drug emporium, gave them all the same insurance information and they filled his script for $8. 43. Same script, same meds, same insurance. I called cvs and asked them about it. They said they "didn't have" his insurance on file. (I can assure you my brother did give him all his insurance info - they either didn't enter it, or entered it incorrectly) . So if you use this pharmacy, you might want to check around and see if you can get your meds cheaper somewhere else. It's hard for me to believe that a reputable company with any kind of mediocre staff would not be at least curious as to why an 85 year old man wasn't using insurance. Even the worst customer service would require them to at least ask about his insurance when month after month he got the same drugs there at this high price. But the people there were very rude when asked these questions. Just saying, you really have to look out for yourself these days. "

I have recently ran into a problem with one of your employers. I feel as if this is a racial matter. I have not had an issue with anyone else on your staff. Unfortunately this gentleman goes out of his way at times to give me problems when it comes to filling my prescription. And the reasons he has shared with me make no since what so ever, for example . He says I'm the only person who can call my medicine in. Which is not true. He said my grandmother and wife are no longer allowed to call it in. He has made threats saying he will no longer fill my prescription and I will have to find another location, if I kept calling at my convince to get my prescription filled. So what do I do to solve this problem since I've been a loyal customer for over three and a half years with the same prescription, to solve this inconvenient situation. I've called asking to speak with a different manager he refuses, and to give his name . I've lost time from work, along with being reprimanded by my employers for simply trying to have my medication filled. Will somebody please help I really don't want to have to go back to Wallgreens. Thank you for taking the time to read.

The company has recently slashed the hours of the pharmacists and there techs at the store. This is what is wrong with corporate America today the economy is starting to bounce back the stores stocks are as high as ever. So what do they do they decide to take hours and money away from people that need it the most. The hard working pharmacist and tech who sometimes never get a chance to eat or take a break. cvs should be ashamed of itself and I as a consumer will probably never step inside the store again. Great job CVS. Take way from the people that make you the billions of dollars

After reading all of the other complaints (700+) and seeing that none have been replied to or resolved, i feel like writing this is point less. But I have to speak my peace... The pharmacy staff, on numerous occasions, are RUDE! Why is that? And why do many of the complaints say the same thing? Corporate, you need to do something about this frequent problem! Its unnecessary and should be addressed!

I am purposely listing a town that is near a couple CVS pharmacy stores out of fear of retribution. I am a nurse who does pharmaceutical research. Do I know my drugs. I am treated poorly by the pharmacy staff. They are nasty and unhelpful. They act like the customer is a constant annoyance. They don't listen to he customer especially the pharmacy techs Sk they get things wrong. I am short changed pills and made to believe I have the correct number but am out of meds before I can refill even though I am taking the correct dose. This is dangerous and could result in a malpractice suit.

They are nasty and don't listen to their patients. You are so busy ending smoking you might want to fix your pharmacy staff. I am leaving CVS for another pharmacy.

The CVS my mom USED to use couldn't get normally prescribed drugs in under 1 week. Great track record. I will be talking to my family attorney because this has been an ongoing problem. Your temp/ fi in pharmacists by the way are nastier than your regular pharmacists.

My wife had an operation on both of her feet our doctor gave us a oxycodone percription .after i got her home she started vomiting the next day out doctor said i was the pain percription (oxycodone) and she was calling in to the CVS pharmcy .i drove to the pharmcy ( this was sunday) to get a different pain medcine and peomethizine for her nausea. When i got there the pharmist said the doctor doesnt have the athority to call in narcotoic for her paitent. This was unnessassary pain and suffering for my wife they were very smug and rude at CVS and so proud that they could deny a doctors request

sale starts on sunday i arrived at 730 am as soon as store opened the 3rd person to enter store. in this weeks circular there was licensed flipeez hats disney elsa for the price of $19.00 the store clerk could not find them she called the manager on the phone to inquire about them he told her to tell me they were sold out. instead of him coming out to talk to me personally. also how could they be sold out if the sale just started today and i was the 3rd person in the store.and the only one inquiring about the hats. some thing is wrong with this picture. could it be that when something is on sale that employees and management take the items instead of them being available for sale on the date the sale is suppose to take place.this is not the first time this has happen at this store.

I had tried in October for the entire month to get the Flu shot that was supposed to be available. Always some excuse as to why I could not at that time get the shot. I got the flu on November 8, 2014. I was doing a neighbor a favor by taking her to pick a Rx. It was not ready, then she was handed the wrong RX and finally after 45 minutes she was able to procure her Rx and walk out the door. 45 minutes to pickup 1 Rx. This is unacceptable and this is not the only time the wait is up to 20 minutes or more. Maybe CVS Corporation should hire more competent customer service people. In January I will be transferring all of my Rx's to another Pharmacy. I know I am only one person, but I am not the only customer upset by the slowness, inept service.

This company CVS Card Savings tried to steal from me, but the rep from the bank called me and informed that they stopped the thief. Also I haven’t money on the account, so they couldn’t charge me. I wanted only to warn other people not to use this horrible company and post comments about your things with them. It might be very helpful info. Thanks.

Manager inappropriately told a child not to try a color of a crayon in a space full of colors (like a trying space, or testing space)
Did not apologized and was rude when I pointed out that the colors in that space were misleading (looked like the space was there for that purpose)
The manager named: montie continued talking without listening to my explanation as a customer. raising his voice at me (the customer)
I had over 200 in merchandise ready to pay. of course I left and didn't buy anything.
I can only imagine how he treats the employees if he treats a client with such a disrespect.

CVS Caremark mail order pharmacy is not a pharmacy you want to use if you value your life and want to keep your sanity! I have dealt with them for several years and the service keeps getting worse on a daily bases. A few years ago my doctor changed one of my prescriptions and CVS specialty called me to renew the old prescription and I told them I didn’t need it and why. Five minutes later, they called the person listed as power of attorney and told them I had refused to refill a prescription and wanted their permission to refill it. The nerve of these folks but there is a lot more!
On their website they claim “At CVS Caremark we work hard to make sure your prescription benefits work for you. We want you to stay healthy.” I generally take generics except for one and the generic does not work for me. They claim they are exactly the same but they are not. Generics are allowed a 10% variance in the active ingredient. The doctor in this case wrote the prescription and wrote “dispense name brand only.” Those lying ### called the doctor behind my back after I wrote on the mail-order form that I would not accept generic and told the doctor that my insurance would not pay for name brand. That took me three weeks for me to get that straighten out and it was not because of the insurance company or the doctor.

Now the wonderful care that CVS Caremark goes on. I mailed in a prescription for an important medication that you are not supposed to skip taking. They claim there was a billing issue so they CANCELED the prescription. Yes I said “CANCELLED”. Not a phone call or anything. I went to their website to check on the status to find out this information. So, I called them yesterday 7/30/2014, got the billing issue /mistake straightened out and they said they would process the new prescription and send it out ASAP. After looking at their website today nothing had changed. So I called again and they said they had mailed the prescription back to me so there is no prescription to process. I have not received it and I am out of the medication.

Does these actions look like they want you to stay healthy? I have to go here due to my Blue Cross insurance requires me to go through them. I will be looking to change insurance. Meanwhile I have to take off of work, go back to the doctor and get a new prescription and wait three weeks before I can start taking it again. That is how long it take to get a prescription processed through them. It is no wonder that CVS Caremark is not BBB Accredited.

Shortage of phenobarbital required to stop life threatening seizures. of course this is a controlled substance, so early refills are not allowed. my last pick-up was june 22, 2014 for a 30 day supply. I called in the next refill on july 18, 2014 for pick-up on july 19th. I was told that I could not pick-up the refill until july 22nd (30 days from previous). guess what, I do not have enough pills left to make it to july 22nd. was I shorted? I believe that I was. also, the pharmacy tech was rude about this when I complained about it. needless to say, I have fired cvs forever and moved all of my prescriptions, not just this one, to walgreens. I will also be counting all of my meds before I leave the store from now on. this will never happen to me again. amazing how you cannot trust anyone anymore. if cvs would enforce some random drug tests on these people, they could probably find out who the culprit is.