CVS
Reviews and Complaints

I had a refill on my pain medicine, when they refilled it I noticed that the bottle was a lot smaller than usual, a couple of days later I decided to count it. There was only 28 pills in it, and the prescription was for 150 so I knew that I hadn't taken 122 pills in a few days. So my husband went there and they said there was no way the 150 pills had been in that bottle because they would not have fit. And finally admitted that they only had given me 50 pills instead of 150. They did give me the other 100 but sounds like someone had made a terrible mistake or someone is shorting people on purpose, I don't know. I would never accuse anyone of any wrong doing but I think everyone should count their pills after they pick them up. I know I will from now on.

cvs had a sell, buy $30 worth of food and get a $10 gas card, here's the thing, it was a shell gas card.the failed to tell me that greensburg doesnt have one, i saw the shell logo right before i left and i said stop, but she said that once she scaned it there was nothing she could do.so i complanied about it and i said that they need a sign for that and that they would put one up, well that don't help me.thats not right, why sale a shell gas card when greensburg doent have one?

Yes I just wanted to make a complaint against the pharmacist James this is not the first time he has given me a hard time to fill a script! He accused me of messing with it in front of other employee and customers! not only have I gone to court and cleared myself of this problem I follow the guide lines of filling my scripts in one place and I still see the same doctor so don't you think if I had been found in the wrong I wouldn't be sitting here writing this ! So if the problem keeps on I will file a complaint in the courts! I'm tired of thinking these people are God ! and there is no reason he should be able to speak to someone as such!

I have been a loyal a customer of cvs since the 1990's . Same location. I filled hundreds
Of costly medications at this location. When needed the help that would be good customer service for a loyal customer. I was refused and yell at . I was release from the hospital on Feburary 28, 2014. When went pick up vital medication that I needed immediately I was told I needed a override from the doctor . The hospital sent it right away. Cvs associates claimed they didn't get it and didn't care. I ask for 2-3 pills until the matter was clear up because it was Friday afternoon and the pills could be subtracted once meds we're fill. Associate said "No"! We do not give free medication." Did not care and gave me a nasty look that said go away. And turned her back on me. I continued to call for med. for three days and final on the 3rd day. My ins. Made a call with me and stated to fill my meds I was in cvs . I have plans to do any business again with this company . Good luck to other patients reach out for help with your company.

I have been dealing with the CVS Caremark Pharmacy for too long now. They have never delivered my Prescriptions timely; they hold prescriptions that you need to keep yourself a live, because you have a slight outstanding balance, Ummmm. I have never not paid them for their lack of Service. CVS CareMark think they are doing themselves a great business by holding prescriptions from being delivered. The problem is they have too many geniuses working there that have no idea about any medical situation. I have never seen a pharmacy that tries to bully you for their lack of performance. This is uncalled for. They act like I have never paid them. So they make your medical condition worse, because they can't step up and do their job. I pay CVS every time for the prescriptions I have had filled. I never had issues like this until I started having to deal with CVS Caremark. I would advise anyone looking to do business with CVS CareMark to look to real professional Pharmacy, and not a drug dealer who stands on the corner to get your prescriptions. Then you have to deal with ###ic customer service reps that can't even get a simple delivery in order. So If I don't get the prescriptions then I can't function to pay them the what I owe them. CVS are like Terrorests.

I had transferred an Extracare credit for $3.00 on two separate occasions this past month from an email sent by CVS to my CVS card. When I made a purchase there was no discount on the card on both occasions. I would have to make another purchase in order to receive the $3.00 discount I was told by customer service, they would not refund it to the debit card purchase I made. They only offered one since they cannot find the other one they claim.

It would be nice to actually have a pharmacist that cares about their employees and customers again. I have never been treated the way i get treated now. Everytime we are busy it seems to be too much for our pic. He will tell you to do something one way then later why are you doing it that way. Do it this way. If you try to explain anything to him then he yells or takes a louder tone in front of everyone and says just do it the way i want i don't care how it is suppose to be done. He gets short with a lot of customers you can tell he acts like they r annoying him. He has even told them wait i can only do one thing at a time. He don't have patients with them. I have never heard some many customers call him bad words. He don't even talk to staff about our scores and what we need to do to get our scores better. The other pharmacist mis read a script that one of the techs input into the computer (Tramadol / trazadone) . He tells the customer in front of everyone at checkout that the techs often get those 2 drugs mixed up. Yes we have to be careful and pay attention to what we are doing but it is still the pharmacist responsibly to make sure the scripts to go out the right way. I know i am not perfect nobody is but atleast i have respect for the people i work with and my customers. Cause that is how i would like to be treated.

Aron a Lady who is blonde would not stop using combat towards me leaving the store a Mexican worker also being disrespectful and ignorant thinking I was going to be bossed by him while he speaking Spanish because I want to stay on the right side of the aisle.The Cashier have Dreadlocks but he allowing Aron to come at me leaving the store and this Female not doing nothing controlling for me because I understand she heard me ask her a question and I am from all the Christian Schools around Nederland Texas.

Partial fulfillment of medication requested on 12/23/2013. After a 48 minute conversation with a CVS representative upon receipt of medications, together we compiled a letter to be sent to a CVS department handling subscriber concerns. After a week, I have yet to hear from and no additional medications were sent.
I am attaching a photo of the prescriptions that were requested. Note the renewal date and information. Three different employees admitted to using a previous prescription and not the one needed. Please advise me of the next steps I need to take as I have contacted my lawyer. All I am requesting is the medication for a 3 month supply at no extra cost to me. Thank you, Michal

Addressing CVS customer complaint:
I have been a long time customer with CVS, mostly in the New York City area where I reside and I also have a resident here in Sunny Isles Beach, Florida. When I'm here in Sunny Isles Beach Florida I use CVS pharmarcy store # 3630 which has a delightful and courteous staff which is always pleasant to come to. One early evening heading south on Collins avenue since I was in the area, Surfside, CVS store # 4182, I had my prescriptions with me and I decided to go in and have them filled there. My experience with the employee staff at the pharmarcy was a total shock of how rude, nasty and unbelievable disrespectful toward me for what ever reason was incomprehensible. There were three women working. When I arrive there were no customers waiting for assistance. I stood at the drop off window, one mainly, female in particular named 'Zinga' would not pick her head for one moment to say, ' how can I help you? or I'll be with you shortly'. It was as if I didn't exist standing there for more than 5 minutes she would not, I can assure you, she would not acknowledge my presence until I spoke up. She behaved as a complete snob or put it this way ' I didn't come here to work today.' I had to acknowledge my presence and she nevered spoke a word to me still. I even asked her how long would prescription take. I presented my two prescriptions to her and she still responding with pure arrogance. One of prescription required an authorization from my doctor which I never had a problem with it at CVS store in Sunny Isles Beach #3630. So I told her give the prescription back to me and I'll take it to my neighborhood CVS pharmacy in Sunny Isles beach and she flong it on the table. The other two female behave with the same disposition. When Zinga looked up the prescription on the computer, that would be filled she said it would take 10-15 minutes. Finally she spoke. I told her I would step out and I'll be back. About a half hour or more went by and when I returned to the picked up area, the prescription was not completed. Such bad attitude no simple common courteous. So much arrogance throughout the pharmacy with these women is totally unacceptable. I had to wait another 20 minutes. There was a female customer and myself waiting for pickup. I'm originally from New York City. I can assure you, New Yorkers would never put up with this type of behavier. The verbal attack would become so extreme that the employee would walk off the job. Since this is the south everyone expects one another to behave in a respectful manner. I could not believe in particular, Zinga is working with customers in this manner. She needs to be remove and retrained as well as the others.
CVS pride their business with the best in customer service and satisfaction. They go out their way to advise and help customer needs when it comes to their pharmacy department. I did a research online regarding this store and why not, was I not surprise. The reviews gave much of the same customer's approach at the pharmacy as well. It has a very poor rating that I didn't expect that continues everyday. I 'm bringing this to your attention so you can take the appropiate solutuion in handling this on going behavior at CVS SurfsideFlorida store # 4182. No customer should be treated this way when entering a well known retail.

From the redlands mall cvs, i bought a bottle of red wine, a merlot. My first drink was really odd, then i tried it again and unfortunately there was no doubt that it was spoiled and rancid. I have had several bottles of this exact wine purchased from this store and i know it is an excellent wine. That certainly ruined an evening at home after work as i was expecting a good taste from that bottle of wine and ended up pouring at the foul tasting liquid.

I returned the bottle and receipt to the store today to get a refund. The store said it is their policy not to refund alcohol. That is understood, but they sold me an unusable product due to its spoilage. The store manager wanted to argue about whether or not the wine was really rotten or inferring that i just did not like it. There was enough liquid remaining in the bottle to detect the rotten smell or even taste it if necessary, but he did not bother smelling it.

I have been a customer of this store for many years, and they have that knowledge from their invasive tracking program. I find it despicable that an organization at the scale of cvs, $121 billion company, treats their customers so poorly. And it is even more aggravating to having spent my time returning defective merchandise and dealing with an incompetent manager who is so inept that he could not find a solution to help the customer. In essence, they stole my money since their manager did not refund my money!

I followed up with the manufacturer of the wine and cvs customer service.
1) cvs customer service – they were sorry that they stole my money, but it is their manager’s decision and they have decided to keep my money for an unusable product.
2) winery – great people, as my complaint is not with them, but the cvs managers’ ineptness and being a thief.
The winery was glad to either refund my money or replace the wine. I opted for more wine, as it is an excellent wine. The winery mentioned several handing methods of the wine that the cvs shelf stockers could not follow and the wine can spoil.

The winery knows the wine can spoil on the cvs shelf. The cvs manager is obviously inept as he does not know the difference between spoiled wine and a wine that one does not care for. And cvs continues to reinforce that they could care less about their customers.

On 11/12/13 I went to the drive through to pick up all of my prescriptions. This idiot named steve Imperati decided to play god in my life n stated he refuses to fill my perscriptions because it was to soon however he has prescriptios that were phone inby my doctor. He refuses to submit them untill next week. Not speaking to any of my doctors n not knowing my medical needs or just not wanting to do his job. I'm scheduled to leave out on a flight to California Friday morning. So the store msnager Joeanne insisisted that he putd them trough. This idiot still wont put it through. Finally after thiryy five minutes later she asked him the idoit steve to just see if it goes through the insurance company. It did n cvs has never not never submitted a new script. However the next morning I just called a pharmacy n thery were happy to phil my norcotic perscriotions n my controlled substance perscriotion. Steve stated it was the law he following. When I asked that he show this law he couldn't . The now lawer/pill counter needs to keep his personal feelings out of the work place.

Went in for a flu shot and was I in for a rude awakening. Before going to the pharmacy, I contacted my insurance co., UHC to make sure it would be covered at this location and they insured me it would be covered as long as they billed it under my medical. So I go to CVS no thinking it would be an ACT OF CONGRESS to try to get a flu shot, but sure enough, the techs entered my insurance information and I informed them that it had to be filed on medical, they tried and said they could not do it that way and tried to used my prescription card and of course it was denied on the prescription card. I called UHC while they were on the phone with whomever, and the rep. told me that it had to be filed on medical, once again, I tell the CVS reps. what she said and they said it would not go through. I had one of the CVS pharmacist to talk to the UHC rep., which it appeared she was not enthused to talk with her and try to assist me with this problem, she just said they could not do it and the system was not accepting my insurance. Therefore, I went to Walgreens, across the street from CVS and their staff was very helpful and figured it out and I was able to get my flu shot today after 2 hrs. of frustration. Thank you WALGREENS! CVS needs to train their staff!

One of the supervisors of my store has been a major influence in the hire of FOUR new employees within the past year. Now you may think it's nothing big or just a coincidence, but every one of these new hires have been promoted within days or months just starting the job while people who have been there for years are still in the same position. The issue is that this supervisor had a past relationship with one of the employees, the other employee is the best friend of his ex-girllfriend, while the other two employees are his best friends. This is WAY past unethical and basically, it's a scheme. What can we do? Is it possible to get this supervisor out of the store? This is becoming ridiculous. Like next thing you know, the whole store is going to be filled with his family and friends.

my son and daughter has prescriptions there they are never ready when they are suppose to be .the people are rude and not very helpful .my husband and i transferred out of there .I will be transferring my children in July when our insurance changes.you have to wait a long time for prescriptions that are suppose to be ready .they do this all the time .

I have switched from filling my prescriptions at a CVS pharmacy to filling my prescriptions at a Walgreen's pharmacy, because of convenience. When I last filled a prescription at CVS, I was told that I had to fill it 3 months at a time in order for my insurance to cover it. So I called my doctor and got a new prescription for 3 month increments. Then I switched to Walgreens. I was told that my insurance will only cover 1 month increments, so I called and got my doctor to send a new prescription for 1 month increments. Then I was told that I had to "opt-out" of CVS mail order pharmacy service. So I did. Just transferred a second prescription to Walgreens from CVS. Was told that I have to opt-out...again. So I called to opt-out and told them that I want to opt out for ALL future prescriptions, that I will never use the CVS mail order pharmacy (actually, at this point, I'll never use a CVS pharmacy). I was told that I couldn't opt out because Walgreens couldn't fill my prescriptions in 3 month increments. This is the definition of unfair and deceptive business practices. They lie to you, hoping you'll use their pharmacy service. The only reason Walgreens can't fill my prescriptions for 3 months at a time is because CVS Caremark won't allow them to. And then CVS Caremark tells me that I have to opt out every time I have a new prescription at Walgreen's because they can't fill them for 3 month periods.