CVS
Reviews and Complaints

I have been waiting three days to get my prescription filled. I live 12 miles from CVS and it costs money to drive these days. I have visited this pharmacy three times and was told each time that they are working on my refill. today I simply asked the lady at the window " why can't they get my meds filled"? and she took my Medicaid card and slammed the sliding window in a hateful attitude. then she had this young looking woman bring my card back to me then without saying a word this woman also slides the window without saying anything.

I then drove away in total confusion. I have never been treated like that in my life.

I am in shock. How can these people be trusted with the job of handling peoples medications? The CVS Pharmacy I am referring to is Galax Virginia.

I never got my medications refilled. My wife is also having the exact same trouble. I have decided to take my business elsewhere. I am very concerned about other people who need very important medications refilled on time. Your two employees that did this are acting in a very unprofessional way.

The incident happened today 10/20/22 at around 2:05 pm at the CVS in Galax VA. my name is Dennis Tate I have been a customer with CVS for a year or so now and up until lately things were pretty good. like I have stated I am very concerned about the health and well being of myself and others.

Tried to enter the Wayne, NJ store at 10:32pm on Oct 18, 2022 to buy diapers. The lights were on but the doors were locked. No one came to open the doors after repeated knocking. Other would-be customers also arrived and left, vexed.

This is the second time this has happened at this store in three weeks. I called the store and to her credit a female claiming to be the manager (although the listed manager is a male) answered and said the store was closed due to internet issues. Going forward, I suggested switching internet providers. But more importantly: put a short note on the door indicating why the store is unexpectedly closed. It’ll save a lot of grief. Don’t just lock the doors and ignore knocking customers. It’s very irritating for all the customers who be drove there late evening but had to leave empty handed, myself included, wondering if the staff are lazy, or if they’re incompetent. A sign on the door would’ve saved people from such negative thoughts. When in doubt, communicate.

Thanks.

Marcus Stroud

50 Greenup Ct

Wayne NJ 07470

My doctor called in my 2 medications because they are narcotics . I went by their on 10/17/22 to check for status about 1:45 pm , 10/17/22 and employee told me they had not received order yet. So at 5:29pm that same day I received a text from CVS that one of the medications was but I waited to receive text for the 2nd medication so I could pick them up at the same time. So the next day 10/18/22 about 1:50 pm I called and told them I had not received text for 2nd medication and he one on to tell me that they were already picked up on 10/17/22 at about 7:57pm. I told him I didn't pick them up. So to make a long story short, someone else asked for my 2 narcotic meds, "apparently they gave them my name and birthdate", so they stole my meds and now I am without my pain meds. This procedure is broken when ANYONE with an ID can walk up or drive up to CVS and give them the name of someone and birthdate and be handed narcotics. I understand that someone might be disabled but I believe that ONLY! the person who's name is on the bottle should be given the meds because they belong to me and no one else. FIX THIS!

I've had just about enough of calling the CVS Pharmacy in Phoenix 12409 N Tatum Blvd and spending way too much time being unable to speak to a pharmacist. Your auto answer is useless and very frustrating. Now I'm told that what I've written is too short and will not result in the outcome that I want so maybe I should say [censored] you very much and I will be using Safeway Pharmacy going forward. Enjoy losing customers

On Oct 11 around 4 pm I went to the CVS pharmacy located at 4901 N Main St Dayton OH 45415. I used the drive-up window to pick up prescriptions for my children and also my standard scripts. Although the lady at the window struggled with names and birthdates, I was very patient and understanding. She stated the prescriptions for my children would be ready in 5 minutes or so and she could not locate my prescriptions. I explained that I received a text the scripts were ready and perhaps they had been put back. She was not able to view any that had been put back. I assumed she was new, or this was not her usual job and did not push the issue. I was patient as I started to look online for my scripts that should be ready, while I waited at the window for the scripts. I had a recent death in the family and missed the pick-up date. She then told me to pull around so she could get the customer behind me. I thought that was odd because I had never been asked by the pharmacy to do so when they were close to completing filling a script. I still complied. I circled around and back into line which allowed two cars to be ahead of me. Once I found the scripts for myself on my online account, I called into the pharmacy. The lady who answered the phone seemed anxious, which made me anxious. As I tried to explain why I was calling, she often cut me off and spoke over top of me. I tried to answer her questions as she asked but found we were speaking at the same time. It was as if she was rushing me and that made me more anxious. I stated that I think we are both getting anxious and maybe should work this out. She told me she would hang up on me if I didn't answer her questions. I said I was trying to and asked what questions she had. At that point she was hanging up as I spoke. This was nearly 10 minutes after I had been asked to pull out of line. Incidentally the car that pulled up after me was still at the drive-up window. Therefore, had I waited at the window and not been asked to pull out of line, likely the scripts for my children would have been ready. After I hung up on, I went inside to the pharmacy with my children. I stood at the front for some time while the female employee at the drive-up window glared at me. It was strange and in retrospect, seems confrontational. I finally said, 'I would like to speak with whomever I should whenever they get a chance.' I did not get an acknowledgement. I stood there quietly. Finally, the male pharmacist named Roger shouted he was busy, and I could stand to the side. When I asked if he was who I would speak to, he shouted at me, chastised me and threatened to call the police if I did not leave. I never got an opportunity to address the issue as he continued to shout and threaten while my kids were there too.

The pharmacist must understand it is unacceptable to threaten or act on police involvement for a trivial matter. That is a waste of resources and can lead to escalation rapidly. I was complying with everything I was asked, yet I was greatly mistreated.

This entire experience was so traumatizing for myself and my children. I was denied medication for my kids, spoken to abusively, degraded, and had the police used as a threat. A pharmacist like this empowers his staff to be rude by ignoring customers, hanging up on them and terrible customer service. It is no wondered the staff that day were poorly trained and exasperated.

I scheduled my annual flu immunization at CVS Greenlawn (#02232) for Friday, 10/14/2022. The pharmacist John was helpful, and apologized for the immunization being denied. He suggested I try going to another CVS or to my primary care physician's (PCP) office. I then scheduled with CVS East Northport (#4455) for Sunday 10/16/2022. The pharmacist George Fanous was very helpful and courteous, and tried for nearly 10 minutes to get the coverage to go through, but to no avail. He was apologetic, and suggested contacting my insurance carrier, which I did, but they were closed (it was 12:07 pm according to my cell phone call log).

I am a first responder (EMT-B in NY state) and I needed to get my flu immunization so I elected to receive it at CVS East Northport. I paid out of pocket for this flu immunization, at a cost of $49.99.

I contacted my insurance carrier (Excellus Blue Cross Blue Shield) on 10/14/2022 and 10/17/2022 regarding the coverage denial, and requested reimbursement. They informed me that, while my coverage is current and up to date for immunizations, and CVS is in network, the Provider that CVS uses (Dr. Jonathan Field) is not in network, thus the denial of coverage. This is a Provider I've never heard of, nor utilized his professional services, and his practice is in New York City, some 50 miles from where I live. It's not right that CVS continues to utilize this practice of having this Provider that I've never even heard of or had seen for professional services.

Dear Sirs,

My prescriber sent a prescription to the CVS/Target location in Ballwin, Mo. on October 5th. This has still not been filled. Every time this script is sent to them, they say it is on back order. I fill this script every month. Ever since "Jason" left this location, they are always out. It is now October 15th. How difficult is it to fill a script for Hydrocodone/APAP 10/325s. I recommend having a permanent manager at the location instead of floaters. They also never have any techs there. I called again yesterday. They say it is still on back order.

Sincerely,

Rob Patrick

On September 26th, I visited with my PCP, who prescribed medication for my bad cold and some eyedrops for pinkeye. The following day, I received a text message from CVS that my prescription wouldn't be ready until the following day. After waiting an additional 2 days, my wife personally went to the pharmacy to find out what was going on. She was told the medication wasn't available and had to be ordered. Thank God, I had to visit my closest urgent care for another problem and it was there that I was able to obtain the medication for the pinkeye.

The pinkeye is now subsiding. Your local pharmacy at Kendall Drive & 127th Ave. in Miami NEVER called nor texted me again to let me know the status of the medication THREE WEEKS later. Had I not gotten the medication from another source, I would still be suffering with the ailment.

In October 2021, my husband and I purchased a CVS Care Pass. We also canceled it within a few days due to other related issues and transferred all of our Rx and other meds to a different pharmacy. In October of 2022, I was charged for another Care Pass even though I thought I had canceled it. They did not inform me that they were going to do this. This is one of the reasons we transferred to another pharmacy. Over the last several days, I have spoken to someone from CVS about this charge on four different occasions. They assured me that the charge would be refunded and would ultimately appear on my statement by Wednesday, October 12, 2022. This did not happen and I contacted CVS on October 14, 2022. They now tell me that they won't refund my money but that my membership has been canceled. The agent hung up on me so I am skeptical and angry.

I live in tucson, az., and use the pharmacy at silverbell and cortaro. the address is 7740 n. cortaro rd. marana, az. my survey # is [protected].

your stupid telephone robot has called my wife six days in a row saying we had an order to pick up of which the first two calls she went there, sat in the heat

100 plus, to be told we had no orders!. also, i can't understand, why they ALL have to take lunch at the same time. i left frys because of problems, but cvs is 10 times worse, so back to frys.

What has happened to CVS pharmacy as they are just TERRIBLE. Their app will say prescriptions are ready and when you get to the store they are not. My good friend, who was a CVS mgr for 30 years, told me the pharmacist will mark prescriptions as complete even though they are not in order to meet prescriptions completed numbers corporate has set for them. Anyway, when you get to the store, the tech will tell you your prescription isn't ready but they can expedite it and have it ready in 30 minutes. This is ridiculous. Also, today, we have a family member with Covid and the Dr. ordered PAXLOVID at 2:40 pm. It is still not ready at 5 pm and we have been on phone hold for over an hour trying to get it expedited. You would think CVS would expedite a med like PAXLOVID because the sooner someone starts taking it the better when dealing with Covid.

October 13. 2022, CVS Bridgewater, Mass It happened again. When I picked up my prescription, the tech quoted a price that was obviously wrong (over almost $100.) This happens far too frequently, Obviously someone is taking short cuts and not going thru the insurance company when filling the order, now the pissed of tech has to redo the info and I have to wait even longer. I didn't mind too much until, realizing that it would take a few minutes longer, this tech decided to have me wait while she waited on the man behind me. First come first serve should be the rule, there were other people behind the counter that could have helped. I hope this doesn't happen again, I just might get real loud.

My husband and I went to get a Shingrix shot. Our insurance was declined because they said we received a shot on 8/4/2019 and a second shot 12/8/2019.

CVS Billed for the both shots. The problem is we never received the 2nd shot and did not even know at the time there was a 2nd shot to be had.

Now we have to pay for a shot for our vaccine shot.

We are now going to a different pharmacy knowing that CVS did this to us.

We went to our local Randolph, MA CVS and they gave us the corporate number, we called the corporate number and they said the local store would have to resolve.

Blue Cross and Blue shield tried to resolve this with the local CVS AND THEY WERE TOLD TO CONTACT 800-SHOPCVS to resolve the problem. The same number that send me back to the local CVS store.

We will never set foot in a CVS again due to their handling of this matter.

Mary Vigasin

As a courtesy, customers who get vaccines/boosters at CVS Pharmacy are usually issued CVS store coupons for $5.00 off their next $20.00 in store purchase at CVS. Local CVS Pharmacy stores are presently disseminating such coupons in an unfair and inconsistent manner.

On 10-11-22, I received a COVID booster at CVS Pharmacy — inside of Target — on Sunland Park Dr., El Paso, TX 79912, but was NOT given a CVS in-store coupon. Reason given was that coupons are only issued inside of actual CVS Pharmacy store locations — not at CVS Pharmacy sections inside of Target stores.

My name is Lydia Sanders, customer. I want the CVS area district manager to contact me via [protected], as soon as possible, to discuss this matter.

I couldn't got to CVS anymore because they banned Muslims (my health insurance was outraged at this) so I had to leave CVS about 2 months ago for Prisma Pharmacy and CVS retaliated by holding my prescriptions hostage so Prisma couldn't fill them. My Doctor re-issued all new prescriptions to Prisma. CVS found out before I went to Prisma and gave one of my prescriptions to someone else and charged my insurance. Prisma got the insurance charge dropped because it was fraudulent and now I can get it from the BEST pharmacy ever as I see it.

on monday at 3;30 pm i want to cvs store number 2574 located at 6702 fort hamilton pkwy just to turned away at the pharmacy. I called and asked if i need appointments in order to get our flu shots and the pharmacy said no that they do walk in also to just bring insurance cards for all my members so when i told the women at the pharmacy she said no and the the pharmacy can do what they want. I got upset and told her even the internet shows that walk in are also allowed she refused to answer and i that point i left with my family

I was just in your CVS location in Mesquite, Tx, located at the corner of Belt Line/Galloway waiting for the lady behind the counter in the photo department to help me. I wanted to ask a question regarding the photo kiosk. She had walked up to the photo printer and had her back to me so I contacted to read info on kiosk when I noticed she had walked up to the register, I moved over in front of her and waited for her to finish what she was doing. She finally looked up and said, “Do you want something?”, “not may I help you”, or “what can I do for you”, or even “hello” just “Do you want something?”. I suppose I was a real inconvenience for her so I said, “well I guess not” and walked out. Before leaving I stopped at front register to ask who the manager was and sure enough the lady in photo area was the shift manager on duty! I am appalled that someone in her position would speak to a customer like that and I’ve been going to this location for over 10 years and never run into any staff member so rude! I will take my business elsewhere if that’s the type of leadership your company puts in your stores! I didn’t get her name but she is a taller, black woman with very short blonde hair. She also had an earbud in her ear, so unprofessional!

Because I have Aetna now, I have to use CVS. I used Walgreen before, but I don't have that option with Aetna. First of all, you have no help. When I go to check out you wait up to 3/4 minutes to get someone attention. Then you give out receipts that are 2 feet long. Now I decline using your card or ask for receipt. Your shelves are always half empty? and I have to go across to Albertson and pick up what you don't have. Yet you have a ton of people in your Pharmacy. If you're going to run a business do so, if not please contact Aetna and move my account back to Walgreens. Thank You.