CVS
Reviews and Complaints

November 8,2022 at 1:40 a.m. I need my prescription by 3 am because my husband goes to work and isn’t home till late. So first off this pharmacist is the most miserable person and should not EVER talk to customers. He always acts like it’s a bother to do his job. So any way he can’t get my prescription ready till he leaves at 6 am. Seriously over 4 hours to fill one prescription, and an attitude of course to go along with that, even though I said I needed earlier he didn’t care. I’m so tiered of the attitude. What is so bad that every time I call him he’s bothered by doing his job

Like to file a complaint against the counter rep at the pharmacy. I had two Rx to be filled and she only pulled one and I corrected her I had two, she immedately developed an attitude and told me to go over to the drop off window and she took the one med that was filled away from me. This is not the first time I have experienced such disrespect and rudeness. And lately the accuracy of my Rx is terrible. I am in the process checking if my insurance will cover Walgreens and I am going to have all my meds transferred to Walgreens. Enough is enough.

BTW, the rude lade was nearly 5 feet tall, long dark hair and thin. Do not get confused with the other tiny short hair helpful married lady.

CVS

516 Main Street

Melrose, MA 02176

Just waited 20 minutes to pick up a prescription that was sent over at 10am. It’s still not ready 8hrs later. The tech told me they are 4 days behind on filling prescriptions and I could wait another 20 minutes for it to be filled! This is the 3rd time in a month I had this issue. The line was to the back of the store when I left.😡

Changing pharmacies ASAP!

10/27/2022 Went to CVS in Target 4255

Hampton. To transfer prescriptions went to the pharmacy there was 8 people waiting. The pharmacist was given a shot to a customer he was the only working so I left went home did the transfer on line of my prescriptions tried to call on 11/3/2022 was on hold 22 minutes . Today 11/04/2022 on hold 41 minutes . I will NOT USE CVS NOW Was changing from Walgreens on Hampton av to CVS HELL NO

I had a CVS in Norton MA that minute clinic appt for 6pm for a pre surgery COVID TEST for monday pre arranged. I am 100 % disabled veteran who was delayed due to major traffic and repaving of roads (bumper to bumper) I called and noone answered the phone I arrived late however the woman in the clinic after waiting 45 minutes told manager she closes at 7PM sharp with no considerations for ADA act disabled vets. I spoke to the manager who called the clinic and then said she is closed but was still in clinic. You have a rude nasty obnoxious youth who backtalked me and was disrespectful so I left. I had to cancel the long arranged surgery due to this nonsense I will file a ADA Act complaint you have two doors (offices) and one woman who has no compassion to people or esp disabled people rude disrespectful clerks. Count on me and mine a large family to no longer do business with this agenda and nonsense.

John J Reardon

[protected]

Norton MA

6PM FRIDAY 10/28/22

Due to cvs policy on everything, it doesnt matter if they have solid proof but they will terminate you anyway. I had three coworkers that hated me report me for drinking on the job, no proof just three witnesses stating this. Yes I came to work after a couple drinks due to a call out but reached out for help from the district so was forced to come in and get fired over this... [censored] cvs! I hope you guys go bankrupt and you suck at caring about employees. Instead of investigating it and not be transparent you believe 3 people causeing shrink in your store qand lost payroll.

On October 26, 2022, the drug manufacturer told me that the drug was in stock at CVS Pharmacy, 866 Eastlake Parkway, Chula Vista, CA 91914. I contacted the Pharmacy directly, and asked if the drug was truly in stock. After a couple minutes, the Pharmacy Tech returned and said, "yes, we have it in stock."

I advised the Pharmacy Tech that my doctor would send a prescription over to CVS. I confirmed that CVS received the prescription. The Pharmacy tech said the prescription would be ready in about an hour. I told her I would come the next day. She said the prescription would certainly be ready by then.

On October 27, I drove two hours to the CVS Pharmacy in Chula Vista. When I arrived, the Pharmacy Tech immediately said the drug was NOT in stock. I asked why I had been told it was in stock, in two separate phone conversations. I also asked why, when someone tried to prepare the prescription and could not, I was not notified it was not in stock, so I would not waste time driving to the store. Obviously, someone knew the prescription was not in stock, and should have notified me. She had no answer, but apologized. All-in-all, I wasted two hours of time an half a tank of gas. This CVS Pharmacy has no regard for customers.

10/27/22 went to pick up medication and pharmacy was closed due lack of employees. This has been happening quite frequently at this location. We also have been having issues with the pharmacy losing our medication after it is filled. This is unacceptable! How are customers supposed to pick up much needed medication if the pharmacy is closed during normal business hours. This truly needs to be investigated and rectified for the health and safety of your customers.

Location:

CVS Pharmacy

9519 Philadelphia Rd

Baltimore, MD 21237

Store #2160

On 10/12 I went to the CVS pharmacy at 601 N valley Mills Drive to pick up my NP Thyroid prescription. They had the wrong dose. I refused the prescription.

They told me to contact my provider. Which I did and went into the pharmacy 10/24 and prescription still not available.

I again, contacted CVS by phone on 10/25, 10/26 and 10/27, told script would be available at 8:59pm. This morning 10/28 the script is "In Process"

I need my thyroid. When will it be available...correct medication, correct dose, correct amount and correct directions?

Thank you for your attention.

We moved to Howey in the hills, fl and the closes cvs is minneola (814 n. Hwy 27 clermont,fl store #3384.

That one male [censored] pharmacist is the rudest person I’ve ever talk to he is not helpful he acts like you’re bothering him when you ask a question I’ve been to many CVS is from Pennsylvania New Jersey Delaware Georgia for in Florida and have never been treated the way we are treated over there we have six special needs kids so we have a lot of medication‘s and this is uncalled for for his behavior ask him a question he’s like your bothering me.

We hate going their but it’s the closest.

He should be fired for talking to people like he does!

Might I suggest you get a mystery shopper to go in there and ask a couple questions and fill a prescription and find out for yourselves.

Recently my CVS location was closed and the pharmacy customers were merged into another CVS. I came to find out 3 other locations were as well. They combined a total of 4 stores into one but added no pharmacy staff. Not only is this frustrating as a customer but also as a fellow human being. Watching the pure hell the pharmacy team goes through on a daily basis to meet a customer line that is constantly clear across the store is hard to witness and I feel a lot of empathy for them. I’m not sure how very serious pharmacy mistakes aren’t made in all the chaos. Who ever made this business decision should be fired…or worse, they should be forced to work one week on that team and see what they are putting people through.

Yes I bought a serve card at CVS in Watertown CT for $220.00. I was using the card for a bill for renting a car I was told by hertz to get the card call with the numbers that was my first mistake. I don't have the receipt I was told by America express that it was use by someone but not myself. Can you please look at day from 8/12/22 to now. and I would like to know what name is on the card I did file a police report. It was paid by cash.

Thank you

Lisa Julian

Card number is

[protected]

My phone number is

[protected]

10/26/22 I went to CVS in Duncan, Oklahoma. I was dropping off a package to be returned by UPS. The employee did not attempt to greet me at all, never made contact, and told me to put the package on the counter before she even got to the checkout. I asked for a receipt and was told that they don't do that anymore. No THANK YOU, HAVE A NICE DAY, absolutely NOTHING! I realize it was early, I arrived at 8:00, but she should be stocking, straightening shelves, or something other than waiting on customers. Unfortunately, this is not the first time an employee at the same store had a "I hate my job attitude!" If corporate would send a decoy anytime during the day, they would see exactly what I'm talking about. I know employees are hard to find these days, but good grief!

I have my prescriptions sent to the CVS at 11911 Us 70 Bus Hwy W Clayton, NC 27520. on 10/25/2022 I called around 12:00pm to ask how late they would be opened so I could pick up my prescription that was very much needed. The lady told me they close at 9pm. So after a 10 hour day at work I go to pick up my prescription and they closed at 6pm. I got there at 6:12pm. I was very angry especially since it took me 25 minutes to get there. I was very tired and needed my medicine. There needs to an alert to go to cell phones "saying closed early" just like alerts that go to cell phones when prescriptions are ready to be picked up! I wasted time and gas money! I work as a Medical Laboratory Technologist for UNC and I can't just close the lab down when I want!

When save mart pharmacy closed sent my rx to cvs which was norco and gabaphtin was told by parmasist that he makes decisions not dr and will fill rx when he has time. My pain pills need to be filled on day dr put which is every 30 days I live in alot of pain. Store has long lines and not enough help. Told about 75 people that they did not have time to fill rxs and to come back next day only to find out stilles not filled. No one kne what they were doing. There were lots of brown bags filled just dumped in bin not by name and had to dig threw to find rx, then I was given someone elses rx and them mine what a mess never will go there again changed pharmacy very dangerous the way they run the place. No air in store either very hot and people getting sick including me. They also do not answer phone and when they do after several hours they dont even look theys up right have to keep telling them and they still dont mark rx to fill after we tell them ty mary

I don't remember the (date) first time I had an issue with my fathers prescription, but it was methimazole 5 mg. The pharmacist gave him 10 mg. Now if I never read the mg., my father would be dead and I would be sitting in prison right now. Now today I was refilling his monthly pill case, I opened his Alendronate Sodium Tablet packet box, it usually contains 4 foil sealed pills for the month. Taking once in a week. This box had six pills in it foil packaged like the regular pills are, but the foil package had another name on it. I looked on line and these pills were for nausea. The woman at the pharmacy accused me and my husband (he is on hospice) of switching the medicine out! How dare her! She wanted everybody names and birthdays that live here so she could get our profiles. This woman was everything but nice. I would like to see an internal investigation done at this store. She kept on saying this prescription is not recent. He gets his every 3 months. I always keep his meds in the bag with the original label on it until I start dispensing the pills. This was the last month (box of 4 pills) I no longer had the label. This woman was rude and accused me of basically switching out my fathers meds. We are not druggies looking to get opioids or insurance scammers. She wouldn't even listen to me before she wanted everybodies names and birthdays so she could get our profiles. Profiles for what?

Oct 23, 2022 Sun

RE:. CVS Store #8877

671 E. 1st St., Tustin, CA 92780

From:. Ms. Richards

P.O. Box 15922

Santa Ana, CA 92735

1. I am an Asian female that looks Chinese, Korean, Japanese. Today I was at this CVS to pay for some items. No other customer was in.line nor at the register and a CVS female employee of African American looks was less than 5 ft from me but said she could not ring me up. She stood there as I waited and waited. Her ID tag name stated name of:. Alondra

2. This started around 2:30 pm or thereabout. This CVS employee told me I would have to wait about a 1/2 hr for another employee to ring me up. There was still no other customers there and she was standing around a few ft from me doing nothing.

3. She stated I could use the self-serve which I declined as I am elderly and told her too many people touch those types of checkout where COVID and viruses can accumalate or spread.

4. Me still waiting to have an employee wait on me so I could pay and leave, some 20 minutes later, while this CVS employee Alondra right there. A white lady approached Alondra and said she wanted to return merchandise, and then right away this CVS employee proceeding to go behind the counter to cash register to help the white lady, so I started verbally complaining to CVS employee Alondra that she was discriminating against me and that what she was doing was unlawful. She disregarded me and started waiting on the white lady whom also happened to be younger than me. I am in my late 60's.

5. I then let other customers inside that CVS know the CVS employee was racially discriminating against me by yelling how I had been waiting at the counter to pay for my stuff for over 20 minutes and she wouldn't wait on me but is waiting on a white lady that just showed up !

6. So then this CVS gal Alondra said she would wait on me. She rang me up but when I went to pay in cash and waiting to pay and get back any change due, Alondra instead choose to.help the white lady, again discriminating against me and making me wait.

7. After paying around 3 pm, I went to the other CVS employees there to complain and ask to speak to the manager about employee Alondra. Instead, 2-3 other emoyees went and got ondra and told her I was comaining about her.

8. This shopping experience was very stressful and traumatic for me. It was a nightmare trying to get the things I needed at that CVS just because a racist employee didn't want to wait on me to take my payment and other employees were in the Pharmacy Dept so I was left alone with only that bad, racist employee.

9. I took photos of the CVS employee gal Alondra to show who it is that violated my civil rights by racially discriminating against me as a paying customer. This Alondra started screaming at me that it was unlawful for me to take her photo without her consent. I informed her she was wrong; a person can take a photo of someone who committed a crime. It is a crime to racially discriminate against a person.

10. I will be letting as many people know about what I went thru to there, in person and online.

I wish a news crew was there to video tape what horrible treatment I received.

Signed:. Ms. Richards

Look oriental but a USA citizen and in USA since 10 months old