CVS
Reviews and Complaints

I was hospitalized a few months ago and was put on a specific antibiotic regiment. I have had to have my PCP fax over prescription 3 times. Last Thursday it was faxed over to CVS who in turn, without my approval, sent it to Express Scripts. Not knowing this, I arranged with CVS to pick up my prescription on Monday and only received 15 pills instead of 120. I then found out they cancelled the new script sent for the correct dosage without alerting me nor my PCP, so just finished up the remainder of the old script.

When I tried to figure out what happened, local store on hold 20 minutes and system down, emailed customer service and was told to call local store. When called Express Scripts, they could not verify who cancelled script. If you cannot get any response, chances are I will end up back in the hospital due to their lack of doing their job correctly.

I am a 67 year old man on multiple medications (5 per day). On 10/07/2022 my Health provider sent 4 medications to CVS Paramus, store # 5300. Later that day I picked up 3, because the cashier said there were only 3 prescriptions. (I assumed that the 4th was an oversight by my provider and planned to have it sent on Monday 10/10/22. On Saturday 10/08/22 I received a text from CVS stating my prescription was ready for pick up (see attached photo). On Sunday 10/09/22, approx. 1:25 PM I went into CVS to pick up this prescription. While waiting for the cashier to help another customer, he looked at the clock and told me I would have to come back as he was now closing for lunch. (I still cannot understand why he couldn't help me while I was there). I left and returned at 2:00 PM to find the gates down but people working inside. I proceeded to knock on the gate to alert them of my presence when a female (the pharmacist on duty) shouted "excuse me!" I replied "I'm here to pick up my medication". She said "you'll have to wait, we're on lunch". I told her it was now 2:00 PM and that she should open. The pharmacist said "well we started lunch at 1:35 so...". A male voice (the cashier, {they were the only 2 people in the pharmacy to my knowledge}) replied to her saying " oh it's 2 o'clock on the nose, big deal" Now I'm no mind reader nor psychic, to be able to tell when these people start and finish their lunch but the rules are clear to me ! I said "are you going to open?" and she replied "if you don't be quiet you won't get your prescription at all" I became annoyed and so I told her "keep the prescription, at which point she called security to the pharmacy. I never met with security (I don't even believe they have security in that store) and I left the store.

CVS has either bought or pushed all the small drug stores out of business and now operates with impunity as their employees push customers around with made up rules and tough talk. This is tantamount to bullying and mustn't be tolerated.

I went to Urgent Care in Walterboro, SC today due to a cat bite infection/cellulitis. They called in an antibiotic prescription to CVS in Hampton, SC. Before I left UC, Dr. told me he had called in the prescription. An hour later, I went to pick it up and they said they didn’t have it. So I left and said I would be back. In the meantime, I called UC about it and they said they would check on it with CVS. Went back to CVS and they said they still did not have it so I called UC again and they told me that when they called to check on the prescription that Sarah the pharmacist said they should have used e-scripts instead of voice mail and hung up on them. When UC called back, they told them they had rec’d the prescription but they refused to fill it for me and told me “see you tomorrow”. If I have complications from not getting my prescription I will personally hold CVS and Sarah the pharmacist responsible. Susan T. Murdaugh. [protected]. [protected]@speightsandsolomons.com

My name is Carolyn Simon. On Saturday, October 8, 2022, between 3 and 4 o'clock, I requested to have a few tablets of amlodipine until I was able to contact my doctor for an appointment to get a new script. I was told by the Pharmacist, Sarah Bazido that she could not give me any tablets until I got a new script because I had not gotten my script filled since August 2021 which was not true. She chose to adhere to what was on the computer instead of listening to me. I told her that I had just run out of medication on Friday, October 7, 2022, when I initially called in for the refill. She basically, without verbalizing it, called me a liar. I found that to be extremely degrading, disrespectful, and frustrating as well as putting my life in danger. Whoever is reading this, hopefully, you are knowledgeable of what amlodipine treats. As of this writing, I will have been without medication for two days by Monday three. I was not asking her to fill the prescription, if that were the case I would have understood her caution. This was the first time I experienced the lack and disrespect of a CVS pharmacist. It is not a good representation of your company's customer service.

My psychiatrist put in my Adderall order in September CVS put in knowing my insurance would not pay because it was early to fill. My prescription was due in October 6th. I was told next day. That wasn’t true. I called the next day “ it’s in process “. I called this morning . Asked about my prescription. And could I get a partial refill. I was told if I did that I would not be able to receive the rest. Then she told me she would see how many she has available and I told her I would get my Doctor to write a prescription for the remainder for another pharmacy. The pharmacist stated she wasn’t comfortable with that. The reason why is the CVS pharmacy has billed my insurance. It says billed on October 6th. Today is the 8th. My prescription was not filled on the 6th

I went into local CVS pharmacy today to pick up scripts after having dental work done. Didn't wish to speak to technician (Caleb) due to pain, so I gave him my state ID rather than speaking out loud ne and DOB.

He refused to look at my id, insisted me speaking info out loud. I asked if next time he would take info from my id, he tried that he'd ask me to give same info out loud "if there is a next time".

I found (Caleb's) attitude and disposition to be discourteous and punky. I would expect a kid to have a basic degree of tact to customers as a pharmacy technician. His whole demeanor was standoffish.

I don't need to go through CVS pharmacy for prescriptions. There are plenty of others nearby. I'll consider switching pharmacies after today's episode.

I called CVS Pharmacy 10/3/22 and 10/4/22 to try to get my son's Valporic Acid prescription filled. I was told each time there was a 'nationwide shortage' of this medication and they didn't have enough for the prescription. My son needs this medication to control his seizures, so I asked for what they had. I was told on 10/5/22 to pick up what they had and that CVS would continue trying to order this medication to get it in. On 10/5/22 I asked my ex to pick up a prescription of Valporic Acid for our son who takes it to control his seizures since I was at work. She sent me a picture of an unmarked bottle with a liquid in it, no person's name listed, no medication listed, no dosage, and no label. I immediately told her NOT to give it to our son. Why would someone give us an unmarked bottle with nothing written on it for a controlled substance? This is a safety risk for a child! I am appalled. This was handed over the counter, not ran through insurance, and no payment was requested.

I was sent a survey that I asked for. After reading over the material I decided that I did not want to participate. I was sent an information sheet and a check which I did not cash. I informed them that I did not want to participate in their survey. I was told that I would have to pay a $25.00 fine. I have never signed anything stating that I would do this survey. I told them that I was going to send their package to them. When I went to the post office to return it I was informed that it was not a good address. I texted the contact person about it being the wrong address but I have not heard from David Gabby or Debb Clooney.

Please advise.

Sherry Flakes

I ordered my daughter's prescription refill x2 , from the Savannah HWY. CHS.SC. store on 9/28, to pick up on Monday 10/3. I was called md. saying the order was ready for pick up. My husband went to pu.@5.30pm. only got 1 px. was told to come back at 7pm., he went back 2 6pm. on Tuesday, px. still was not filled. I called the store, stayed on hold forever after 30 mins, instead of going to work for 8pm. I had to go check on my daughter's antiseizure medication, for fear that she got sick while I was @ work. I arrived at the pharmacy to meet a long line in the drive through, a loooong line on the inside, the phone ringing off the hock and 1 pharmacist and 1 tech, bending backwards over to deal with the build crowd of customers.

As a health care employee, I know that cooperate don't listen to employees complains,but they are real, employees are people , with families, trying to meet othere's needs, I hereby emplore you to improve the working conditions so that staff will be encouraged to stay and you will not have such a rapid turn over. How in God's name do you expect such a skeletal staff to fill px. do vaccines, answer the phone, tend to the drive through and serve customers at the same time? virtually impossible, something must be done urgentaly to rectify same.

On Wednesday, October 5, 2022, I visited the CVS Pharmacy located at 999 Watertown Street, Newton, MA 02465 to receive a Covid-19 Bivalent booster shot. My brother and I had signed up online for an appointment on this date and received confirmation for both of us. When we arrived at the appointed time, I was told that, due to a staffing shortage, my appointment had been cancelled. My brother's appointment was still valid. The pharmacist told me that I should have received either a text message or an email to inform me of the cancellation for my shot. I received neither. My brother then asked the pharmacist why he couldn't give me my shot at that time since I was present at my appointed time, the pharmacy had the vaccine, and obviously there was staff present since the pharmacist had just vaccinated my brother and there was nobody else waiting for a vaccination. I was told that, since my appointment had been canceled by CVS, the pharmacist was not allowed to give me the shot. I do not blame the pharmacist; he was only following CVS policy. Nevertheless, I had to leave without my vaccination, re-register online, and wait three more days for an appointment at a CVS not in my neighborhood. It seems to me that under the circumstances described here I should have been notified of the cancellation, and, since I was not notified and present the pharmacist should have been permitted to give my shot. All in all, this has been a very poor performance by CVS.

Today October 5, 2022. I call thinking my prescription was ready but I did not realized it had been filled at Walgreens instead. I had the wrong pharmacy but didn’t realize it. The pharmacist was Very rude. Hung up on me when I asked him to have my rx transferred from Walgreens and refused to have it done. Then when I went in to the pharmacy he raised his voice to me in front of the other patrons and was very rude and argumentative. Said I called by with an attitude so he didn’t have to take that from me. Was extremely rude. My goal was to get my prescription transferred. I hate that I have to go back to that pharmacy now more than anything! Walgreens was amazing and I was never treated like this. I am only transferring because of my insurance.

I have never signed up for CV care pass I did at one point have a CVS customer card or rewards card I’ve been charge five dollars a month and two $36 fees for overdraft on my account for over a year I’ve been calling care path to try to cancel it but they do not have my email address or my phone number which leads me to believe they have a linked it to the card at their discretion and at some point someone must’ve used my card to pick up a product in their store and they linked it to me and are now charging me and I cannot stop it there’s no information on file I didn’t authorize it and I am angry because I have almost $1000 in overdraft until I figured out what was happening

On Sept. 29, 2022 at about 1:30PM, I was making a purchase at the pharmacy counter inside the CVS located at 306 Applegarth Rd, Monroe Twp., NJ. There were 3 employees behind the counter and one woman customer besides myself at the time.

I had just been rudely told by the pharmacist that they were closing for lunch soon when she refused to let me grab a nearby second item so I could pay in one transaction. As I was paying, the metal security gate silently started lowering behind me and the steel bar stopped at eye level. I was only about 1 foot from the gate and when I turned around to leave, I smashed right into the gate. My hat flew off my head, my glasses bent and fell to the floor and my head flew back in response to the impact. None of the employees offered an apology; the other customer looked aghast. The pharmacist asked if I wanted an ambulance.

It appears to me that there are no safety protocols in place prior to lowering the gate to ensure that incidents like this don't happen. I believe someone should have looked and given the "all clear" sign or a verbal signal that it was safe to hit the "close gate" button.

As no apology or assistance was forthcoming I made a police incident report with the Monroe Police Dept. (#[protected]) the same afternoon (9/29/22 14:55PM), and I have an x-ray scheduled for Monday afternoon for my neck and spine.

I request that CVS pay for my new glasses and any other medical treatment that is deemed necessary. My neck hurts.

The only employee who showed any concern for me was the nice young man at the front checkout who offered me a seat and a bottled water. Thank you to him.

I have not engaged my lawyer in this matter but I will be seeing him on Tuesday and plan to discuss the incident with him. I hope you will not make legal action necessary.

thanks for your time.

Chris Breetveld

I've been going to your CVS pharmacy at 596 Long Beach Blvd in Long Beach, CA for several years now, why I am not sure?

Every time I call this pharmacy, they are the most unfriendly people I've dealt with, very short and rude, not one bit of friendliness in them at all, it's like they're in some major hurry to be done with me and never own up to their mistakes.

I am done with this pharmacy and will be finding a different pharmacy to take my business to and I assure you it will not be CVS.

As a matter of fact I am also canceling my rewards card and likely will avoid shopping at any CVS ever again, most stores are disgusting and never have milk and even when they do it's all dirty as if they roll it all over the ground.

You stopped sell Tabaco products and also stopped any decent customer service.

Maybe start selling them again and tell your employees to take a smoke break and chill out being the stress of working at CVS appears to be too much for them.

Last month I received a new perception and had to use CVS to get it filled since my pharmacy doesn’t carry the product. I left the prescription at the store. They said they have to order it because it’s not in stock. Then I called about it when it was supposed to be in and they told me my insurance needed a prior authorization which CVS contacts my doctor to get so they haven’t even ordered the prescription yet. A couple days later still nothing. They kept telling me they were waiting for the prior authorization, and then they would have to order it. I ended up getting the prescription filled Exactly one week after I gave it to CVS. I called my doctors office. The nurse said that she had not got a request for a prior authorization. It wasn’t until I told her that she contacted my insurance to get the prior authorization approved. CVS said that they had called my doctor, anyway they still of course, have to order the prescription because it hasn’t been done yet. I get the same prescription this month. I gave that prescription to CVS on Wednesday called the next day to see if it was ready, the person said I wasn’t able to pick it up until Saturday, so it it would be ready Saturday. OK I was fine with that because I’m not needing the patch until Sunday. I called today “Saturday”. The lady tells me I can’t pick it up until Monday because that’s when the orders come in. I told her that someone told me on Wednesday that it would be ready for pickup Saturday. She just said I don’t know who told you that but it has to be ordered so Monday. I asked the earliest I can pick it up Monday she tells me sometime after lunch. I said thank you, she said umhuh and hung up. really rude and clear they don’t want my business. Maybe it’s because I’m picking up patches for pain relief and we’re all junkies? when in fact, I have not taken anything for pain in the last 10 years! I’m willing to bet that Monday will roll around and it still will not be ready. So almost another whole week later I might get my prescription filled. It’s very clear that they don’t want my business there, so hopefully in the future , I will be able to find another pharmacy that act as if they want my business.

I placed a pick up order ( [protected]) that was cancelled because they did not have to coffee ordered. I called Customer Service when I did not get refunded the 30% coupon I used for the pick up order. Customer Service replace the coupon with a 30% coupon that does not work and when you try to click Shop This Item it says "no items matched your search". It sure seems like they gave me a bad coupon just to shut me up and make me go away. Leaves a bad taste in my mouth!

30% Coupon - Sequence No. [protected] - Expires October 21, 2022

Please replace this coupon with one that works. Thank you.

Leigh Campbell - ExtraCare No. [protected]