CVS
Reviews and Complaints

I had a script called in to the CVS located on US 41 in Apollo Beach Fl at 10:30 AM. I called in at about 4:00 PM to see if my script was ready. After ten minutes on the phone trying to navigate their ridiculous voice mail system, I finally got someone on the phone. I was told they didn't have it. I told them it was called in at 10:30. then he actually went and looked and informed me that it was there. I complained about the voice mail hell I went through to get a hold of them and was informed that that was corporate and I would have to talk to them. He was rude in my opinion. You could't find any contact information on the CVS website. When you look up CVS customer service on the net and call them they say they are not corporate and basically didn't want to hear my complaints. I will never go back to CVS again. They suck.

5/25/21
Jodie Armstrong
I just simply was sent by chiropractor that our local CVS would have Thera Works and or CVS brand equivalent to. I was extremely on hold a long time. Which was plain to me they they were short handed.
Every time I injected some information to the pharmacist regarding the product, I was looking for he responded in an a feeling of "lady you know nothing" (I'm a registered nurse)
So instead of a quick simple conversation it turn into a waste of time, I did order on Amazon.

My wife and I were at a CVS Pharmacy in Dawsonville, GA his morning. An employee came to us and said that we didn't need to wear masks anymore at CVS. First, I am appalled tat this is the case at a Pharmacy in a state where only 31% of the people are vaccinated for Covid 19 and where many people here refuse to get the shot because they are idiots. The CDC did change their mask policy however that is for vaccinated people, Clearly no one at this CVS or any other CVS is actually checking to see if people are vaccinated which would allow them to not wear a mask. CVS is supposed to be a pharmacy and if so, I would hope that you actually care about customers health. There is NO WAY that you should remove mask mandates in Georgia or any state so far behind in vaccinating people. Too many stupid individuals see the CDC change as a way to stop wearing masks at all. You are simply empowering these folks to not get vaccinated and not wear a mask to protect others. Are you kidding me? This change in your policy is perhaps the dumbest thing CVS has ever done. Please amend this atrocious policy post haste.

This product has been out of stock at all three CVS stores on this island for the past 4 weeks. The clerks' say "We order it, but Oahu never sends it to us.". I have a raincheck for when it was on sale and will not be able to use this with an online order. I called your Corporate Customer Service and spoke with Alice. She asked every conveivable personal identification question and at the end of 17 minutes she said she could not help. I then spoke with her supervisor, Alena, who said "they" don't know when stock will be available. Its been going on 5 weeks now that CVS has been out of stock of this item.
if you're going to offer a product and additionally put it on sale, and then say you have no idea when it will be available is pretty pitiful. I guess I need to lower my expectations for CVS.

They keep giving me a cheap plastic white cover with no dial on it after three times I had to go back to the store: I have COPD and my arbuterol inhaler is supposed to compe with a red /white cover that has a dial dose counter on it: they keep trying to give me the orange white one with no dose counter dial on it which hi illegal and wrong cause you can have an asthma's attack if you don't know how much is in the bottle, I had this happen to me three times and I have Togo back to this dam pharmacy I told them how wrong and dangerous and you can't see the dose with no dial and that I would seek an attorney and sue if they didn't stop giving me the wrong cover, and today it happened again I am now filing a complaint, they waiste my time my gas cause I got to return to the store, I'm tired of this gross negligence. My arbuterol even clearly states that it comes with a dose counter; what the hell is wrong with these people,

I have been trying to get centrum silver for 3 weeks plus other vitamins. The shelves are empty. I also have been going to dr. and i need gauze 2inch have not been able to get that for a month if not longer.The shelves by the pharmacy are a joke.We live in a small town we need these thing . This needs to be checked out by someone. The only thing I get from staff is CVS sends what they what every two weeks I have been told this 3 or 4 times.

i returned a item, waiting longer than usual for the money to return on my card

Hello,
I looked on line and it stated cvs at lindbergh blvd accepts walk-in for the covid vaccination. I went in today saturday, may 15, 2021 around 11:15 am
I spoke with the male pharmacist and he told me they don't do walk-in for the shot. I pulled out my phone to show him what the website have listed. Then he changed his story to "he don't have enough shoots that I need to call after 5 to see if someone cancelled". I'm sorry but that is not a walk-in
The pharmacy department is always in all sorts of problems.
Please educate this location

Your cvs on route 524, cocoa is the worst drug store i have ever ran into. They could care less about patients who are in need of their medication. They let u wait on the phone forever, they tell u they will deliver your medication the next day, it does not happen and when u call they say "sorry, but someone dropped the ball". Then i call your customer service to complain and cvs responds by they will deliver the next day and still nothing happens. When i call them they tell me it will be delivered on monday. I do not drive, i have a serious condition with my eyes, my doctor, himself, called and got the prescription for me but they told me to take a taxi and go get it. That is their attitude. They are horrible, non-caring, mean and could care less if u wait on the phone for 45' plus...Something needs to be done. This is the last time i deal with them, all my prescriptions will go somewhere else from now on.

Young lady was extremely rude when I came to drop off a script today. Did not listen to my answers and repeatedly asked the same questions when I answered her. Took her 5 minutes to acknowledge my presence because she was on her cellphone. Tgere were 2lanes. Neither had any cars. Drove up to, apparently the testing window. She instructed me to go to the other lane. I said there's no one behind me I just want to drop off a script. Wouldn't accept it and told me again to drive to the other lane. Not acceptable in any business. Completely unprofessional. CVS store located on Rt. 70 in Cherry Hill, NJ

In my opinion, customer service at this pharmacy is horrid; it is staffed primarily by interns. For the past 7 days I have received texts that I had prescriptions for pick up. when I go, they are not ready. When I provide insurance information (3 times now) I am told I have to come back because they have to find a pharmacist to review. (This is how our system is, I was told.) I had already set in line for more than 30 minutes. I had no sooner left, than I was texted my prescription was "back in stock." The next day, I received a text they (again) needed insurance. I called and talked to an intern. I asked for a pharmacist, he assured me that altho he was an intern and had not passed his boards, he was the one I needed to talk with. He told me I had 2 ready (the same 2 I had been trying to pick up) and the other was $273. I asked why, did they put it thru insurance? He confirmed they had. I told him I didn't believe that was the correct amount. He assured me it was and to come pick the other two up. When I got to the pharmacy (again) I was met by a very rude man who said I was "intolerable, " that he was a real pharmacist and he declined to provide the prescriptions. He also declined to provide me with a list of my prescriptions to transfer. He said I could not transfer my prescriptions, only a "real" pharmacist could. (This was because I told via phone I wanted to talk to a "real" pharmacist.) He slammed the window in my face.I didn't deserve that. I have already transferred prescriptions (for a better rate), but CVS needs to train their interns in customer service, and revamp their texting system. They also need to have a licensed pharmacist on site at all time. It's ridiculous I have to make 4 - 5 trips to get a prescription. This was not an isolated incident.

I went to CVS on Main and Court Sts in Marion, IL today, 5/10/2021. I'm not sure why, either.

I went there looking for masks. I went back to the pharmacy and was met with rudeness. I went to the front and asked, and instead of her helping me she just pointed and rudely stated "all our masks are right there!"

She then tried to get my phone number and said I wouldn't get the sales prices without it.

I told her this was the 2nd time I've had issues with CVS, and that I don't need the receipt. I won't be going back there!