Daily Steals
Reviews and Complaints

On 11/7 I ordered a Roku 2XS. I instead received the Roku XD. On 11/26 at 6:32 Daily Steals sent me an email in which they stated that the XD was "accidentally" shipped out instead of the Roku 2XS, and that they only found this out that same day. Daily Steals offered three options: 1) Keep the XD model, get a $20 refund plus a $10 credit on my next Daily Steals order 2)Return the XD model to exchange with an XS model as advertised. They would cover the shipping both ways, send an HDMI cable, and give a $10 credit towards my next Daily Steals purchase 3)Return the XD model with no shipping charges for a refund and also get a $10 credit towards my next purchase.

Sounds great, huh...but wait...here is the kicker...I was given 22 hours and 45 minutes to respond to this email. Since I was involved in a major project, I checked my emails the morning of 11/26, and then the evening of 11/27...oops...too late. Yes, because I checked my emails the day they sent the email in the morning, and the next day in the evening, I missed my "grace period". And what happens if you do not respond in 22 hours and 45 minutes? They automatically give you option 2...I have to keep the wrong product, but get $20 off what I paid. Really, this sounds like a bait and switch scam.

I have tried emailing Daily Steals on all their different drop down menu choices. I even called them, but funny, their mailbox is either full, or they have a message saying to email support. Obviously they do not want customers calling them.

I want the product I ordered, not some cheap version. It does not matter that they took $20 off the price. I would not have ordered the XS even if it was $10...I do NOT want that product. And then to give people 22 hours and 45 minutes to respond...it is obvious that they did not want to deal with the mass returns. Have you EVER heard of a store giving you a refund/exchange/error policy of 22 hours and 45 minutes? I haven't either.

I have ordered from them in the past and have been mostly satisfied, but this is the worst customer service I have seen in a long time. I am still waiting for a reply from this company and for them to make good on sending me what I ordered (though who knows how long this could take...).

This is not a good way for a company to stay in business. If I do not receive the exact product I ordered, I will have to contact my credit card company.

Beware of purchasing anything from them...you do not know what you will get. (I rated Daily Steals Customer service as n/a since as of 10 pm on 11/28, I have yet to interact with their customer service.)

"DailySteals.com is a total scam. Purchasing from this website has been not only a headache for me but for the thousands that have shopped there. on Nov 7th, I purchased a Roku XS from their website for $59.99 I recieved AN item on Nov 23. The Item I recieved is a Roku XD, an inferior model. I have came across a few other customers online that recieved the inferior product.

On top of sending the wrong product their shipping takes a very long time. But it's stated it take 6-10 business days to ship, in which it did. But having to wait so long to find out that the item wrong is very frustrating.

I have contacted their customer support on friday and have not heard back. They have been contacted again today. In terms of customer service I haven't seen any.

If the seller would like me to re-evalute their score they need to rectify this situation with no cost to me."

I purchased a Sylvania 7" Wi-Fi Netbook Android from Daily Steals on 10/18/2012 and contacted daily steals on Oct 25 as to why the item has not been shipped. On Oct 26 morning I get a tracking number for UPS which was just a label that they have shipped the item. Usually the item gets picked up on the same day but for next five days there was no status update. I was in touch with Rae from daily steals and I am posting my conversation here how they do their business:

Oct 26
Rae(Daily Steals): Looking into your order I can confirm that your order was shipped today 10/26/2012
Oct 29
Me: Looks like sales just created the label and item is still not shipped. Can you verify when the item is going to be shipped?
Rae(Daily Steals): Severe weather, flooding, and power outages due to Hurricane Sandy are causing some unavoidable service delays.Everything is fixed at UPS we will have more information regarding the location of your parcel.
Nov 1
Me: Looks like the item is still not shipped. The label was created on Friday and the item should have shipped on the same day.
Rae(Daily Steals): According to my shipping department this item has shipped.
I have called UPS regarding your order, they stated that this parcel is supposed to be delivered tomorrow 11/2/2012. The representative is unsure of why tracking has not updated on their website.
If you do not receive the parcel the next step as per the UPS is to file a lost claim on 11/5/2012.
Nov 2
Me:I just called the UPS with the Tracking number you provided me. As per the UPS the status quo is the same ' There has been a label but they have not received anything'. So in a nutshell nothing is on my way. Also as per your words if I dont receive the package today I should file a claim with UPS - UPS says to contact the seller as the item was never shipped. So I am in a quandry here - What you are telling me is different. from what I hear from UPS. Can you confirm that tracking number is same?
Rae(Daily Steals):I provided the UPS Representative with the following tracking number .
If by the end of business today you do not receive your parcel I will file the claim myself. Please note that our offices are closed on the weekends so the claim will be filed on 11/5/2012.
Me: This is the exact same tracking number I gave to UPS but anyway I can certainly wait till the end of the day today and will update you by Monday morning if I do not receive the shipment.
Nov 5
Me: As expected I did not receive any package from UPS. UPS had already made clear that they have not received anything from Daily Steals. Can you cancel this order and refund the money.
Rae(Daily Steals):As this order is listed as shipped I can not cancel the order.

As I stated on the 2nd if you had not received the parcel on the 2nd a UPS Lost Claim would be filed. I just got off the phone with them and started the investigation process.

They will also be in contact with you regarding this matter. As this parcel is deemed lost we can not send a replacement or issue a refund prior to the investigation closing.
Me:I just see a label and nothing more than a label and cannot consider this item as shipped. I told you I shall be leaving on vacation and I cant collect any item after Nov 6, so you guys can collect the item back after filing Lost Claim and even if you think it is shipped you can recall the item back to your address. I have already talked to UPS and your story does not match to what UPS says a sthey say they never picked up the item. Can you send me the UPS Lost Claim number if you really filed something with them?
Rae(Daily Steals):There is no claim number. If you would like get up to date information regarding this claim you can use your tracking number.As I stated you will be contacted by UPS regarding this claim.

You can judge what is going on here and what kind of a company is this and shady business they do. I am really disappointed and cant believe this is how they do business by ripping customers without providing any information. All they do is charge the credit cards and then provide false information.

Anyone who's ACTUALLY used the DailySteals website would NOT write a review saying how easy they are to work with and how simple their website is...because it's NOT THE CASE. Plus, to say that they have fast / prompt shipping? Far from it. For everything I've ordered, it's shipped several weeks after the order date (and well-after they collected my money!). Returns? Well, I hope you don't have one, because it's a BAD time.

I can tell you that I've ordered a few things from this company, been consistently disappointed, and after just about the worst customer service ever (no phone number available, no longer has a "live chat" option, and 2-4 days for them to return an e-mail), from every single individual that I've dealt with, I'm done with them. "

I ordered a camera on 12/27/11. Their site says it shipped the same day but the UPSMI tracking number they provided still shows no information 3 weeks later. I have tried to contact them multiple times (their "LIVE CHAT" has been offline for the past 3 weeks) and have yet to even get the courtesy of a response. I have ordered numerous times from them with no problem but this experience makes me wonder if they're not going out of business and just ripping off as many as they can until they get cut off.

***** HORRIBLE WEB RETAILER! *****

Daily Steals sells defective products and then makes the return process so difficult that most people just give up. I've spoken with others who've had the same experience and have given up. THIS IS THEIR BUSINESS MODEL.

***** THESE GUYS ARE LIARS AND THIEVES! *****

They don't respond to emails, and when you call their automated system keeps you on hold for unreasonable periods of time. I finally held for over an hour to get through. I was then lied to and told that they did not receive any of the three emails I sent. It's now been over a month and I have still not received a refund.

***** WORST RETAILER EVER! *****

It's an unreliable site. They are very unprofessional and rude when it comes to customer service. They scammed me before into buying something twice because my order "didn't go through their system" When I emailed them about my refund, they never answered me, never picked up the phone, and Live Chat only referred me to their email (that they don't reply). I was able to get them to respond after escalating a claim to PayPal. They are rated "F" on BBB for a reason.

Daily Steals advertises small electronics that are refurbished. Prices are low but BEWARE! What you get is broken. If you complain they tell you to contact the manufacturer. Then they tell you to reship the item at your expense while they decide if you will get a PARTIAL refund. Complained to Paypal and they demand return ship at my expense. Throughout this ordeal you will be subjected to rude, arrogant, snide treatment from a bunch of thugs who delight in abusing senior citizens. The only honest thing about this racket is the name, Master Thief that the owner uses to refer to himself. SENIORS BEWARE!

They are using stories of kidnapping and abuse towards kids to sell children's products. Over half of the items listed in the toys section have stories used as copy with the items, and they include violence, hints at abuse, death, kidnapping, killing of family pets, and more. You can see details and actual links here: http://sunshineandsippycups.com/2011/11/outraged-join-me-in-boycotting-dailysteals-com-abuse-of-kids-in-toy-ads-is-not-ok/ I'm absolutely horrified to see this going on. It feels gross, and it's almost scary.

Now I know why this site is called Daily Steals. The $150 "new" product I got from this place looks and functions like it was jacked from a speeding truck. The product was damaged and I'm now not getting any response from their customer "service". My advice is don't buy anything expensive on a suspect site like this. Daily Steals might honor small purchases, but don't expect to get a refund or replacement for something large.

This is a horrible company! They promised to ship out an item within a couple days, but they did not! I had ordered an item, and I had a trip that I needed the bring the item on. I was told it would be sent to my house in time (13 days, plenty of time right?) Well the item never came, and they refuse to refund me even though I do not have the item. They have refused to cancel the item, and keep saying I should return the item. How would I do so if I dont have it? Horrible Customer Service, Horrible Shipping speeds. Their advertised low price is not worth it - stay away from this company!

Oh and btw, they sold the exact same item the next week over via ebay to other buyers at a higher price (naturally), and those ebayers got the item first.

I had ordered a "No Geek Required" Wireless N Router NGNHWI-2AN3 router for $19.98 including shipping, on 3/27/11, which should have been a really good price for a 300 N router. Paid via paypal, they got their money right away, and they sent me an email saying my order was confirmed. I never received an email saying it had shipped, though, so on 4/3 I sent them an email asking why it hadn't been shipped. On 4/4 they replied that I should get an email with the shipping info within 24 hours. Later that same day, I got an email saying it shipped and giving a tracking number for UPS. I checked it on UPS's site, and it didn't exist which is not unusual when you check right away. 3 days later, though, the tracking number STILL did not exist in UPS's site, and it should have shown up by then. I emailed sales again. They replied that they were looking into it and would re-input the information for UPS (huh? UPS scans the information when they get the package...). Now, 12 days after the package supposedly shipped, UPS still does not have the tracking number in their system and Sales is not responding. It obviously never shipped :( I have opened a dispute with paypal.

I ordered some items from a company online, the name of the company is daily steals, i ordered the items on aug.25, 2010, my credit card was charged for the items on the same date, i have not received the items as of today, sept, 14, 2010, i have sent several emails and placed several phone call to the company with no results, i received an email from them on sept.13, 2010 saying that they were out of the items and that my money was going to be refunded to credit card company.asap, today i received another email stating that the items were being shipped to me asap, i checked the ups tracking number that i had received several weeks ago and it stated that the items had no deliver date that the number had only been printed to be picked up which was the same also that it had been several weeks ago.