CB Residential Sales DAMAC Properties Bad attitude from call center agent Mr. Vekram Deparcha towards Damac's clients

DAMAC Properties review: Bad attitude from call center agent Mr. Vekram Deparcha towards Damac's clients

Terek Richard of US

Dec 19, 2023 2:57 am EST

Verified customer

Resolved

Replied

Featured review

I have made online service charges payment to one of my property , The amount was deducted from my account but unfortunately the payment didn't allocateed to my unite service charges account , Therefore I called Damac call center 9:46 AM 19th December, 2023 seeking for help on but unfortunately the agent who answered my call was having very provocative personality and he was externally uncooperative and provocative his name is Mr. Vekram Deparcha he hasn't shown any interest to help me or even to cooperates with me but instead he asked me login to Damac website and send any proof of payment which I have during my payment, Then when I asked him why can't you take the matter from your end and escalated to concerned department he said I can't. I asked him to transfer my call to another colleague he refused, I asked him to speak to call center Manager he said not available. I'm really gone through very bad customer service experience with this call center agent, Therefore I decided to escalate the matter in order to take the necessary action at your end .

Regarding

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DAMAC Properties response

Dec 19, 2023 7:54 am EST

DAMAC Properties customer support contacts

Phone numbers

+971 43 019 920

+971 43 731 000

Address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, AE

Website

www.damacproperties.com

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Hello Terek,

We deeply regret the inconvenience caused and are here to help you. Please know that your concern has been taken seriously, and we have already escalated it to the respective team. They are committed to resolving the issue promptly and will reach out to you with updates. Your patience during this process is greatly appreciated.

Regards,

Team DAMAC

Resolved

This complaint has been resolved automatically due to user's inactivity.

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DAMAC Properties Contacts

DAMAC Properties phone numbers

+971 43 019 920
+971 43 019 920

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5%
Confidence score

Customer Service

+971 43 731 000
+971 43 731 000

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5%
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Head Office

+971 45 122 600
+971 45 122 600

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Ocean Heights Office

+971 43 763 600
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Park Towers Office

+971 48 183 300
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20%
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DAMAC Hills Office

+971 45 905 222
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Sheikh Zayed Road Sales Office

+966 112 932 883
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Riyadh, Saudi Arabia

+966 122 330 210
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Jeddah, Saudi Arabia

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Doha, Qatar

+965 22 498 727
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Kuwait City, Kuwait

+961 81 647 200
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Beirut, Lebanon

+234 14 406 188
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Nigeria

+86 400 617 8008
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China

+91 226 184 2433
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India

+7 499 999 2402
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Russia

+971 4 515 6111
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More phone numbers

DAMAC Properties emails

corporatecommunications@damacgroup.com

100%
Confidence score: 100%

Support

socialdamac@gmail.com

100%
Confidence score: 100%

DAMAC Properties address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, United Arab Emirates

DAMAC Properties social media
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