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DAMAC Properties review: Damac Laggons IBIZi

James Casey 1953 of Uk, GB

Dec 11, 2023 2:45 am EST

Verified customer

Resolved

Replied

Featured review

Subject: Urgent Resolution Needed: Excess Payment Refund Issue

Dear Damac Customer Support,

I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding an issue I have been facing with Damac. I believe it is crucial to bring this matter to your attention and seek a prompt resolution.

On the 27th of October, an unfortunate error occurred where my bank mistakenly paid GBP instead of AED to Damac. However, I was initially relieved when I received confirmation from Jawad Raja that Damac would promptly return the excess funds. I even have a voice confirmation recording as evidence.

To my dismay, on the 10th of December, I received an unexpected update on my Damac app stating that the excess payment cannot be returned due to the townhouse not being fully paid. This sudden change in stance is highly concerning and unfair. It has not only put me off from considering any future purchases with Damac but also raised doubts about the company's integrity in handling excess payments.

Adding to my distress, I have been trying to reach out to Jawad Raja, the agent who provided the initial assurance, but he has gone silent and is unresponsive to my calls and emails. This lack of communication is both unprofessional and unacceptable.

I believe it is within my rights as a customer to expect transparency, fair treatment, and consistent communication from Damac. I kindly request an urgent investigation into this matter and a swift resolution that includes the refund of the excess payment. It is crucial for Damac to uphold its commitment to customer satisfaction and to honor the promises made by its representatives.

I sincerely hope that this email serves as a wake-up call for Damac to address this issue promptly and restore my faith in the company. I trust that you will take immediate action to rectify this situation and provide the resolution I am seeking.

Thank you for your attention to this matter. I look forward to a speedy resolution and your prompt response.

Yours sincerely,

Confidential Information Hidden: This section contains confidential information visible to verified DAMAC Properties representatives only. If you are affiliated with DAMAC Properties, please claim your business to access these details.

DAMAC Properties response

Dec 11, 2023 5:48 am EST

DAMAC Properties customer support contacts

Phone numbers

+971 43 019 920

+971 43 731 000

Address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, AE

Website

www.damacproperties.com

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Hello James,

We sincerely regret the inconvenience caused and want to get this checked. Please reach out to us via our Facebook Inbox/Twitter DM along with your contact details, and we will take this forward from there.

Regards,

Team DAMAC

Resolved

This complaint has been resolved automatically due to user's inactivity.

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DAMAC Properties Contacts

DAMAC Properties phone numbers

+971 43 019 920
+971 43 019 920

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5%
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Customer Service

+971 43 731 000
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5%
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Head Office

+971 45 122 600
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+971 43 763 600
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20%
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+971 45 905 222
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Sheikh Zayed Road Sales Office

+966 112 932 883
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Riyadh, Saudi Arabia

+966 122 330 210
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Kuwait City, Kuwait

+961 81 647 200
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Beirut, Lebanon

+234 14 406 188
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China

+91 226 184 2433
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India

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More phone numbers

DAMAC Properties emails

corporatecommunications@damacgroup.com

100%
Confidence score: 100%

Support

socialdamac@gmail.com

100%
Confidence score: 100%

DAMAC Properties address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, United Arab Emirates

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