Daraz.pk
Reviews and Complaints

Dear draz,
I am regular cutomer of your online company. I have ordered car mobile holder last week but when i received it was a broken piece. I trust your company but my trust on you been shake by this incident. So kindly respond me if you have any remedy about.
Thanks
Mumtaz Shabbir [protected]
[protected]@gmail.com
House no 3 ravi block shadman town sahiwal.

I had ordered a few items on the so called and advertised 11/11 sale. I like so many people looked forward for the day to arrive.
I ordered a few items. Its been almost two weeks and I am receiving items in bits and pieces.
Today I received this item. The deplorable condition of the box if I had seen it earlier I wouldn't take it for free. The box was already open. The battery missing.
Daraz you claim to be the largest online shopping site but I am sorry, there is lot of unsatisfied customers and increasing every day.
The reason being, you do not ensure that the product you providing is of good quality. The vendors that you choose do not provide good quality stuff, but you are responsible as we the customers are depending on you to ensure and monitor the quality.
I am looking forward to a quick response.
Akhtar Sultana
Email address; [protected]@hotmail.com
Cell no: [protected]

I ordered a pack of tattoos. On daraz website it was written clearly that it contains 25 sheets and 200 tattoos. The package arrived to me today. I checked the package it contains only 80 tattoos on 25 sheets. It is not fair doing all this stuff to their customers. Either take the package back and return my amount or send me the remaining tattoos. Thanks

Maine 16.11 ko order kiya hai par ab tak order receive ni howa mera order tracking no [protected] aj maine bule ex walon say bat ki wo keh rahe hain ap ka order abhi tak karachi main hi hai aur daraz wale wapis mangwa rahi hain plz ap kindly bule ex walon say poucha in na 17 ko ap ne parcal revive kiya to 5din karachi main hi kyun rakha jab k dosre sub 2 ya 3 din main shikarpur main day k jate hain plz

I ordered on 13 november, was waiting fory order, received text for dispatched order, bit suddenly after 2 weeks of wait i check status of order, it was canceled, without any reason .what kind of service is this, is it to make facilitate public or to put them in trouble? Very disappointed.
Order details
Hi Paras Ali,

Item (s) from your order# [protected] are on its way to you. Track you package on https://bit.ly/2zKxA8w, by using your tracking number GW762427947.

My order number is [protected].
The items were supposed to be delivered on November 16th, the delivery time has lapsed since more than a week and there is not signs of delivery. This is highly frustrating and annoying. You don't bother to track and follow, and I have to waste my credit to remind you where the items are. Only saying ‘we apologise' is not enough. Need some real actions from daraz side.

ye kia mazzaq hai? 2 set mangwaye thy daffodils shrugs k ek hi aya hai or itni gandi quality jursey k or ek hi set aya hai us daffodils ka tha na lekin usmen se ek long tail nikla daffodils k set men se ye hai apki service itni baqwaas service? acha cheln or sunen abhi tcs waly deliver krne jab aye khne lagy packet kholengi to wapis return nhi hoga parcel mene bola ek minute check krleti hun unhon ne payment bhi 2 sets ki li 1900 hmen payment wapis chahiye or han free size ka bola tha small size bheje hen itni gandi quality baraye mehrbani ap apna parcel akr lejyen or hmen pagment return krden hm rkenge hi nhi ap payment return krden kindly!

I made an order on 13th and still not received that. Daraz tracking gives false tracking details whereas TCS representative said that they have put all deliveries on hold as requested by Daraz.pk. Their customer support is not helpful at all. Each time you contact them, you just hear the same reply that it will be delivered today. Totally unprofessional behavior. My biggest mistake was to pay upfront using my credit card. I suggest don't prepay for your products else they will make a fool of you. Spent my whole day tracking my consignment and chatting with customer support representative, but all in vain. No way to open a support ticket where I can track my complaint status. Each time when you contact them, you will get a reply that we have created a support ticket for this issue, but you don't get any email notification for this ticket. It proofs that they're totally lying and don't want to help you out. I am waiting for another 5 days and I will file an official complaint against them because one cannot lodge a complaint before 15 days. If anybody else facing the same issue, here is the link where you can file a complaint. No need for a lawyer or any other legal requirements. Just write your complaint on a white paper and submit. https://www.crcp.org.pk/

Send by shipper.pk in daraz packet handfree delievered are not those shown in the video as well as both are right ear pods and charged for 2200 the one i ordered were i8 earpuds wrtten in the detail which err with earpod boxshown in there facebook website but which are send to me are not working as well and the quality is much bad and not working too much disappointment

I ordered Daniel Wellington wrist watch on 15th of November from Daraz.pk and received it on 23th of November. When i un-box it i found the product defective. The belt hook of the watch was missing and its pin was broken. The packing of the product was disaster when i received it from courier man. The merchant name is A&J Trading & Co.
Its a request to concerned department to refund the amount i have paid for the watch. This was my first experience to order a product online from daraz.pk but it was bad a experience really too bad..

My name is Mrs. Urooj Jawad.My order # is [protected] . I have placed this order on 16th November ‘18 and still not received.Today I received just a notification that one item of my order is cancelled without mension any reason . I called to complain centre and they told me to place an order again.I'm very disappointed with this attitude. You people are doing this with your old costumers.

I am writing to complain about an incomplete order that I've received today.
I had ordered 2 packs of 2 eye masks but have received only 1 pack of 2 eye masks at the rate of 2 packs.
I have paid the rider in full, as he kept saying he's not responsible for this matter.
However, I want my remaining order deleived to the same location as soon as possible.

I ordered eyelashes growth serum and u deliver me the wrong product ... U delivered me eyebrows growth serum ... Order number :[protected] ... Main do dafa ap k helping number par bhi complain kar chuki hn ... But unhon nai sirf itna kaha k main is email par complain Karo ... Agar email pai hi complain karni hai tou helping no Q dia hai ... Plzzz help me and exchange my product as fast as u can ..

I ordered 10 days ago still have not recieved my order when it said 7 to 10 working days. I want my order on time. You people should better your delivery service because it has been 10 whole days since i have been waiting for my product and i dont even recieve it. You peoole should hurry up because after this i may not even order from daraz anymore

Kindly refer to my order no. [protected]
I placed the order on 12th November and and it was expected to be shipped between 14th and 16th November, but I still have not received it. Rather the tracking shows that its not even handed over to logistic partner.
There is no positive reply from your end on my complaint no. I have tried calling on helpline and no one attends the call.
I am extremely frustated as I wanted to gift the product on someone's Birthday and his/her Birthday has passed already. This happens to be not the first time I have faced inconvienice from your end and by now I am afraid I might loose my trust on Daraz forever.
Also this was a pre payed order.

Kindly refer to my order no. [protected].
item appears to be shipped since 13th November, but i still have not received it.
there is no positive reply from your end on my complaint no. [protected].
i am contacting leopards courier, but they are also not confirming anything.
i am extremely dissatisfied. i am a regular customer, but if this remains the service level, i am afraid i would continue using your app.

I ordered many products from daraz on nov 11 2018. one of them is metallic bluetooth earphones. I got it. But handsfree is not working. the product is defective. I charged it, but its dead.. they send me the defected product. kindly tell me what should I do?. I had a really bad experience.. I also complained to the store (gadget jungle karachi) they are saying complain to daraz they will return your product. plz isko replace krk mujha fresh product send karen.

it is inform you that i placed an order # [protected] dated 11.11.2018 of washing machine confirmation of order via email as on 12.11.2018 and on other email for my order is shipped dated 15.11.18 and handed over to logistic tcs company with a tracking number [protected] for confirmation of my order and track but no record found in this connection my sister wedding is near and i booked this for my sister wedding gift kindly take this email is an important case and resolve it within two day other wise i refuse to received the order due to it will useless for me thanks

naeem ahmed
[protected]

I ordered 6 products from NYX official store from daraz pk .my order number was [protected]. I ordered 1 liner which is written in my bill but was not in my pack ..and I accidentally order the wrong shade of illuminator I want to exchange that or return it. kindly help me as daraz app is saying my parcel is not dileverd yet as they says return policy is within 7 days ...

I ordered Adjustable Aluminum T8 Laptop Table Stand With Cooling Pad on Nov 11, 2018 but they delivered me some cheap eTable on. Nov 19, 2018 which was not ordered by me. Even the delivered product is in use condition and looks like a toy for a kid.

I already made payment in advice, more than 72 hours passed daraz not doing any thing for refund.

Order #[protected]
Mobile : [protected]
daraz.pk