Daraz.pk
Reviews and Complaints

The product i got delivered is different from the one I have ordered.i ordered a Bluetooth speaker but the one i got is the different one so kindly change it.i ordered Atom portable mini speaker of Audionic but they delivered me the move mini speaker so kindly exchange my product. delivered on 6th of September. The quality of service is not so afficient they take so long to deliver the product

Sir, I order the headphn on 11 aug Then the Headphn Deliver to me on 17 aug But Headphn have Manufacturer Fault So i call the Customer care Nd make thr Xchng Return Reqst. On 20 August Your Rider Pickup the headphn, Now For God Sake Today Is 6 September But Still i don't Receive My Headphn WTH are You Guys Doing ? Just give My Money back i don't want to wait anymore

Salam...i, ve order some products from daraz.pk it was totally fake the product i, ve order I haven't received I, d order 15in1 contour kit and wow lip tattoos but I got 3in1 ads contour kit and row lip tattoos totally fake...and the deliver man took 1100 rs of both products from us instead of 581 I contacted from the seller he said that you can upload the picture of products and we can give you a refund voucher and these 2 products are gift from...now plz approve this and give my refund voucher

Dear...
I ordered three items on Daraz.Pk online
From above three orders Two orders (1) [protected] Manual Rollers Treadmill - Black and (2) [protected] Instant Weight Reduce Massage Machine - White are delivered to me through Leopards Courier Service.

BUT.. today unfortunately
The following
Order Number: [protected] (Electric Head Massage & Relax Brain Acupuncture Points Stress Release Machine Vibration Massage) is fake delivered to me in shape some fake items.

I mean instead of Relax Brain Point Machine, I received the following items:-
1. Invoice Papers
2. One Bike Power Pluck
3. One Tape
pictures are shared herewith..

The above items are delivered to me instead of Relax Brain Point Machine.

You are requested to please
solve my problem.

Saleemss Soomro
[protected]
[protected]@gmail.com
Larkana

3rd Sep 2018
Game Stop
I ordered ps4 controller on 31 August and it was delivered on 3rd of september, 2018.I found out that the product was not genuine and it was a refurbished product . Controller has lack of features as it was clearly mentioned that it was a double shock controller but i couldn't feel any kind of vibration while playing game. The controller should have a charging light on it which was clearly missing. The product is not genuine and i have been robbed and I demand 100% refund.
I request 100% refund.

dear Daraz.pk...
You are no doubt a certified trusted online shopping site but some of your sellers are breaking our trust to shop from u. yesterday i recieved my a parcel of BnB accessories which is totally different from the order i reserved. it is really disscussting. i have paid 1198/= rupies for 3 t-shirts but recieved very bad quality cheap tottaly different shirts. kindly take notice of that and change my order other than my suggestion will b not to shop from u to every1 i know.
Hope you will take notice and sustain our shopping trust from u.
Thank You

Daraz - New way to fraud people online!

Ordered Huawei P20 Lite via order # [protected] on August 15, 2018 and paid Rs.35, 898 for it. On receipt of parcel on August 18, 2018, I found Huawei mobile box inside the daraz flyer was already opened and Huawei P20 lite Handset was missing from the box. Now, after almost 2 weeks of so called investigation, Daraz.Pk refused to provide the missing hand set and said that the parcel was delivered to you safe and sound by Blue-Ex Courier Company.

Someone from the Daraz team or Blue-Ex Courier Company stolen the mobile from box and packed it in Daraz Flyer.

They have not shared the investigation report / criteria, just declared their decision that Daraz is not responsible for this.

Online shopping is becoming a new way to fraud people and Daraz is also part of it. So, Shop at your own risk!

I am extremely disappointed... I add a different product in cart but get totally different product.. I contacted the seller of product about the wrong product hey just told that it was totally daraz's mistake they send the seller a wrong picture of product.. he told me this is due to daraz they send the tottale wrong picture to him that I add in my cart.. I waited around 7days because of eid after that I get a wrong product... I am extremely disappointed by getting wrong product after soo much wait...

I ordered Racket tool kit on 14 august..Payment was successful and last Last date of delivery was 22nd of august but now its 31 August still not received.. Besides that there is no information or method mentioned to track my order.
Please help me
Please find attached screenshot having whole info of order.
Reply me on my email id
Naim.[protected]@gmail.com

The colour i got was wrong and it was not as shown in the picture and i was not expecting this as i ordered from daraz for the first time. I want a refund. The colour of the iphone cover in the picture showed pink colour but i recieved a blue colour with a logo on top which i dont want. The cover i recieved is wrong and not what i ordered so i want a refund.

I ordered a product naming beats x for apple but the product that i have recieved is beats x for android i want beats x for apple not for android . The original headphones by dr.dre comes with W1 chip which enables iphone to connect with headphones atomatically i want original headphones for apple
So please reply to my camplaint fast because i want to buy original headphone by dr dre which is present on your draz.pk site

2nd and last complaint
What kind of service you people providing us. Before only glass was damage and this time the other damages also there and even glass also not repair yet if you cannot do anything please refund my money this is Hamid Ayub my Account / IBAN No.
PK13BAHL0051007800464250
Bank AlHabib LTD

1st complaint
Very bad service when it delivery the hood glass was damage and the deliver-man told us to complain, i told him you should give us in writing but he refused I don't know what to do? please take an immediate action as we the costumer thinks that darzar.com is Pakistan's best online shopping and reliable websites but after this it makes a question mark ? but still I have hope.
In Sha Allah

I want to confirm that my order is successfully placed or not
My order number is [protected]
I select link 1 payment method but i couldn't complete the transaction
so thats why i want to confirm my order.
So what should i do place new order or wait for your rply.
Its urgent please confirm me that what should i do as soon as possible
Hope so i will get positive rply from Daraz. PK.
Your Sincerely,
Asad Ahmed

on 2018-08-17, i ordered a 100 gm pack of said indigo powder against the order no [protected] from pansari inn. however, when i actually received the product it was fake instead they had traded henna which hardly costs 10 rs in local markets and they have charged rs 645. kindly make the adjustments in delivering the right product or else refund my money, thank you.

I ordered a glass sheet protector and back cover for Samsung j8 and I only received back cover and that too an incorrect one. That's not what I ordered.I need a glass sheet for my phone as early as possible. This is the first time I ordered something online and I am very disappointed with the result. What is the solution now? I even don't like the cover that is delivered.

Salam dear daraz team I order 2 neck kurta 13 august I recieved my order 24 august when I open my order I saw my order different I order the kurta in medium size but I recieve in one large and one medium so I want to return the order and my money so resolve this issu fast and return my money I want to return my money as a vacture so resolve my issu salam to all daraz team allah hafiz

I have ordered a life tree arcylic frame from daraz.pk 3 days ago and I received it today but it's incomplete there's no frames in it which they have shown in the picture why is it so? When I payed the full amount than why you didn't delivered the complete parcel? It is really disappointing I need the frames which are shown in the picture or you take your product and return me my money asap

Name: Adil khan
Email: adil.khan.[protected]@awkum.edu.pk
My order for pitzza maker is still not delivered to me. The order has been picked up by leopard courier services 4 days ago at peshawar. Order details are given below.

Dear Customer! Your order from Arafat Brothers (Karachi) has been picked under Consignment No [protected] and will be delivered within 1-2 working days. Please keep exact Rs.5339.00 ready, for collection.
Thanks.
For any inquiry call
Leopards Courier
[protected]

I order the 360 cover of my mobile in royal blue colour but they send it in navy blue colour 😡😡😡 now what can i do its not good for company repo em not order any thing in future if u deal with your customers like that u will get nothing so please be keen about customer requirements after that u send the protector of another phone u didn't send the same model protector that i want its horrible experience to shop with daraz. Com

18.08.2018 Date of incident
[protected] Contact
Pure leather Perfume was ordered vide my order No: [protected]. There was two perfume in my above order. One of perfume is not able to use. Because on one day when i start to use it; its press button is not function properly. So perfume cant come out of bottle and by this reason i cant use the product.

Keeping in view if above, I want to replace the product.