Days Inn
Reviews and Complaints

On 11/10/17, I drove with family to Champaign Urbana from Chicago to attend U of I football game. Arrived early evening to find a near empty parking lot and a run down establishment. I was led to believe this Inn was sold out both Fri and Sat nights. With children asleep, I decided to go ahead and check-in.

What I found was a filthy room. Building needs to be torn down. Only stayed that night due to traveling with children that needed sleep. Noisy heater built into outside wall clicked on every 6 minutes. Patched holes in the ceiling, worn bedding with holes in blankets (that you could see through), a toilet that was leaking/water on bathroom floor, a dirty tub, the lock on door had been torn off, short of linens/two had been refolded and place back on rack.

Continually through the night, motor cycles came and went. Adults shouting "get some clothes on" chased back and forth past the room well into early morning.

I was charged $220.90 for this room of horror and want a refund. I am notifying Wyndham Hotels and the better business bureau of this complaint.
Marilyn Cimino - [protected]@gmail.com

Stayed at Days Inn, Hillsboro NJ and was very dissatisfied. Floors were dirty, window curtain ripped, stairway filthy, shower condition unacceptable, hallways never vacuumed, side door security pad not working. Anyone can enter at any time of day or night. Attendant was sleeping on foyer couch. Left key card in room and went to front desk for new one but ID was never checked. I could have been a thief and cleaned out the room. During breakfast, strangers not staying in hotel would enter eat all the donuts and make bread and butter sandwiches and then leave. This hotel needs desperate attention. Daughter in law had bites on her face from sleeping in the bed. We stayed there for my father in laws funeral and we were very disappointed. Some pictures attached.

Duane Creedon
750 Carolina Farms Blvd
Myrtle Beach, SC 29579
[protected]@gmail.com

I went to front desk to extend my stay on 12/6/1976 I was trying to reserve through Wyndham rewards it was my second night there. I could of went to booking .com so while I was making account he said 56 and change so I was about to pay then he asked if I had dog I said yes so he added more I told him I had 2 puppies so he was charging me for passed 2 nights I told him first night I paid hotels .com it says 10 per dog 20 per cat so amount was 117.00 I had 96.00 on me gave to him had to go to room to get rest of cash I had asked to move rooms he said no I did not have smoke alarm the door had been kicked inn hinges were out I told him I was scared at night.he would send maintenance. I returned told him I decided not to extend stay was short on funds well he kept my money anyway and now said I owed 150 .he did not give me a receipt. Its raining hard I had no money in rain.humiliated by the man that I could hardly understand.

On the morning of October 29, 2017 I set out my dirty towels and never received them back I had to go to Walmart and buy my own towels. On October 27, 2017 we went to breakfast and it was close it did not open until 8 am breakfast hours are from 6am-9am and they promptly closed at 9am. The lady who takes care of the breakfast is rude and sits down most of the time eating in front of customers then when ppl ask for breakfast items to be replenished she says no because she is closing up(that usually happens at least 30 mins before breakfast ends. Housekeeping is slow and not thorough, I was bitten by a flea our first night they did change our room but then lacked on the services provided. Police are consistently there, there is evidence of drugs being sold, fights, and extremely loud and late nights due to "regulars". Due to my husband's job we've stayed here alot due to the cheap price we get through Expedia but we will no longer stay at your hotel.

Stayed in Hamilton Days inn on 210 main street, was billed twice for the stay, called my credit card company and was given a authorization number and asked to call the hotel to see if they can fix it, called was told the manager not here who takes care of accounts so cant help you, called second day and was told that will look into the matter and call me in 2 days no one called, when called got the same answer Manager Azim not here, when pressed for answer was told that the money would be returned in 2-3 days called again after 5 days same answer Manger Azim who takes care not here when asked for direct line was rudely cut of by the person on other side stating that it takes upto 10 days to refund the money. Still waiting need help to sort this out.

I booked this room through Oritz.com. First of all the pictures on the internet are not what the rooms look like at all. Second, I have stayed at many Days Inn and have been very happy but this one in Fort Wayne IN on West Washington Center Road needs to be looked into. That place is so dirty and nasty that it doesn't need to be opened. They charged me thirty dollars for a pet deposit and they don't even clean the rooms. The room we had smelled so bad that I went and got some cleaner and air freshener before we went in. Then they had someone living in the room next door and all he did was harass my husband and would flip us off when we would go in and out of our room. I did go to the office the next morning to ask for our money back but was told NO. They did move up to another room on the other side of the building but that room was not much better but we had to stay there because we had already paid for the room. The room stunk and was dirty. The sink looks like it was going to fall off the wall and the tub was very stained up that I would allow my kids to take a bath. The toilet was coming off the floor. The walls had mold and stains all over them. The towels were old and stained. Then they ask you how many in your party and we only get two towel for a family of four. We stay in Days Inn when we travel but after the dealing with this one I am not sure if we will ever stay in another one again. If I was the owner of Days Inn name, I sure would not want this place with my name on it. We checked in on Tuesday, November 21 and checked out Friday, November 24, 2017. The hotel is Days Inn in Fort Wayne, IN on West Washington Center Road. Address is 1161 W. Washington Center Rd Fort Wayne, IN 46825. Phone number is [protected]. We were in room 107 at first then was moved to 121. I feel like I should be giving some of my money back because I only stayed there because they would not give me my money back and I had to go buy cleaning stuff and cleaned both rooms before we could stay. I also feel that corporate should take a look at that hotel in person because it is not what Days Inns are all about. I would have taken pictures but we were not there long enough to do so. All we did was sleep there and we slept on top of the blankets cause didn't know if we would get bugs. All I am saying is I was very appointed in my stay and that I know this is not the way Days Inns are and it should be looked into so you do not loose you good name.

We stayed at the days inn in licolnton North Carolina and we found feces under the bed everywhere we was so exhausted we feel asleep the next day my daughter was sitting on the floor and she noticed it we slept in this room all night we told the front desk the moved us to another room so we checked under that bed and found drug paraphernalia and then we finally feel asleep and a fight broke out in the room next to us I feel like we should be compensated for our stay it was a nightmare to say the least this place was terrible if we hadn't have driven from Texas to licolnton for 15 hours we were so tired we just stayed I was sick for the entire weekend

I booked and paid through Expedia several months for a 7 night stay at Days Inn Nanaimo Vancouver Island, commencing 19th November.
When my wife checked our credit card was charged over $800.00 dollars.
I have been told it was human error but the manager Joan Spencer is not helpful and has now taken to writing to me without addressing me by name. Quite rude.
I have said I want full reimbursement as the card providers all charge a currency fee and the buy and sell rates on the card will differ. This blunder will cost me around $50 and will take about 2 weeks to reverse and there will be charges. I have asker Joan to confirm she will cover the loss and to offer some form of compensation to my wife while she is there but Joan just ignores these requests.
She did however tell me she is a professional? Hahaha
Regards
Carlton Morris
Joan

Why do I need to contact my card provider?
They just honoured the transactions your hotel put through as they are obliged to do.
As of today the refund is not processed through to my account.
I may have mentioned it will take around two weeks
Please forward details of where I should make a formal complaint

Carlton Morris

On 24/11/2017, at 6:38 AM, Joan Spencer wrote:

Did you contact your credit card provider?

Joan Spencer
General Manager
DAYS INN - NANAIMO, HARBOURVIEW
P. 250.754-8171 Ext. 301
[protected]@harbourviewdaysinn.com

From: Carlton Morris [mailto:carlton. [protected]@btopenworld.com]
Sent: November 21, 2017 7:16 PM
To: Joan Spencer
Subject: Re: Susan Morris - Credit Card Pre-Authorization Error

Dear Joan Spencer

Thank you for you email. Just so you are clear:- Your pre authorisation x 2 have both been drawn or taken from my account so you can call it whatever you wish but it has been debited and is gone from my account.
I note you did not confirm that I will be fully reimbursed including charges, fees and commissions.
Further, as you have not been gracious and offered even a complimentary coffee for the inconvenience of having around $800 taken from my account for a couple of weeks, I most likely would not book to stay with Days Inn in the future. You know good news travels quickly but bad news travels even faster.
Please forward details of where I should make a formal complaint should I decide to do so.
Have a great day.
Sincerely
Carlton Morris

Sent from my iPhone

On 22/11/2017, at 12:13 PM, Joan Spencer wrote:

Dear Mr. Morris,

I have not forgotten about you but rather, have been investigating this occurrence. Please know that we are not in the habit of double billing our guests but sometimes our systems have a glitch and/or there is the matter of human error.in your case it was human error. Our Desk Clerk inadvertently pressed the wrong button which lead to the ‘pre-authorization' of $579.36 CAD put through on your card which with the exchange rate showed up as $689.14 on your statement. We understand that you paid for the entire stay when you originally made the booking with Expedia. They send us their Virtual Card on the day prior to arrival which is then processed for your stay.

We have a copy of the receipt of a pre-authorization for $100.00 CAD taken on the day of arrival ($118.95) on your statement. I have attached the receipt for your information. This amount will release after check-out.

Our Night Auditor reversed the $579.36 pre-authorization on Nov. 19th and we have just confirmed with the credit card processing company (Elavon) that this was in fact done. They also informed us that the reversal of the pre-authorization will take approximately 3 - 5 business days to come through on your statement. If you still believe that these are charges rather than pre-authorizations, kindly contact your credit card provider. I am sure they will corroborate what I have indicated here.

I am a professional and run this hotel in an ethical manner. From time to time, mistakes do get made but we make every effort to correct them in a timely fashion. We apologise for the confusion caused by our error but have made the necessary corrections from our end. Thank you.

Regards,

Joan Spencer
General Manager
DAYS INN - NANAIMO, HARBOURVIEW
P. 250.754-8171 Ext. 301
[protected]@harbourviewdaysinn.com

I have been trying to get in contact with someone about being assaulted an held against my will by two employees at the Days Inn Vicksburg, MS location. The employee was arrested and convicted of assault, fired and rehired. The owner/manager at the location will not respond. They have taken every action to avoid providing any information, they've been hindering my case for restitution/liability for 2 years. Please advise.

I arrived at the hotel Sat morning Nov 19th at 2am. I then was told that there are only King bed smoking available. I had reserved a King Non Smoking with the front desk lady earlier that after noon. I have a 2 yr old that I don't want to subject to a smoking room so then my room was downgraded to a queen because that's the only Non Smoking room left. I get my child out of the car and as I'm walking in the hallway to my room we are overtaken by the smell of weed. I go right to the front desk and she says I'll take care of it. I was sick all night from the smell. It was 230am and I wasn't going to drive to look for another hotel. I get up this morning and start getting ready and again I smell the weed coming in my room. I go to tell the front desk that I smell it yet again and I need a full refund. She then tells me no manager is here to do so until 9am tomorrow. I tell her I'm leaving in the morning and she said she'll move me rooms but I'll have to speak to a manager tomorrow. My question is why is this ok for a person to fill up the hallway smell with weed. I then look at the reviews and apparently this person lives here or is a regular because there is more than 1 complaint of weed smell. This is uncalled for. Please take my complaints into consideration.

Jennifer Hart

Check-in was very unprofessional. Room was filthy, no phone, no light bulbs in light fixtures. Complained and moved to another room that was just as bad. No phone, light bulbs missing and trash outside entrance to room. To top things off, found a pill on the floor! Thank God grandchildren stayed at another hotel and not here. Who knows what the pill was. Worst place I've ever stayed in my life.

On 11/16/17 I booked a room through Hotels.com for the Days Inn at Lehi, Utah. I received confirmation all paid for and good to go. I get to hotel and announce I booked a room through Hotels.com and Jessi the desk clerk said "Their credit card was denied". Excuse me? a major corporation like Hotels.com does not have a card declined. Tired, single dad with a 4 year old, had to call Hotels.com to rectify, they called him, he was rude to them too and said no pay, no room. He was rude to us as well. Even demanded the pen back as we were leaving. I cancelled the reservation as did not want to stay where he was. He even tried to ask in the beginning why would I use hotels.com? its cheaper to just pay him directly. Uggh.

Never heard of third party, never even told my Hubsand on the phone, till she stated it so rudely Megan
Couldn't use my WC or get any discount, Had to pay in advance for room, with no cancellation we would lose the money if we did.
Paid 14.00 a day for parking never told till we checked in.
Megan has no customer skill was just plain rude. when my Hubsand wanted to ask were is a good place to eat, she told him get in line 3 ahead of him.

All we wanted was directions, & a place to eat.
Have stayed at the Days Inn in Florence SC no problem, staff is friendly etc.
She really ruined our first trip to Charleston SC will not be staying here anymore.
Told Star Director of Operations about her & she knew without even saying her name knew who it was.
She was wonderful at check out very courteous etc.
She wrote complaints down to speak to Megan on all that happened.
I would like a refund or a gift certificate or card that I can use at a different
Days Inn due to her personality & treatment to us.

Ann Marie & RJ
r

I checked in to the Days Inn at 650 34th St in St. Petersburg FL this evening at 1am. Tired from traveling, I inquired about possibly getting a late checkout time. The woman at the desk said she leaves at 7am and that she has no control over anything that happens after she leaves - not a great customer service attitude. So I move on to my room and find it seemingly satisfactory. But once I pulled back the comforter I found NUMEROUS stains on the bedsheets. There were yellow stains on the flat sheet, pink marks on the fitted sheet and burn holes and a sticky spot on the brown blanket over top. I will include pictures below. It was clear that none had been washed. In the bathroom the towels were covered in dust from the dirty air filter vent. I called the front and received the same lackluster attitude. Finally I was informed that there were no more blankets, just a duvet meant for a different sized bed. The woman at the front told me unapologetically that sometimes the smoking room blankets get mixed up with nonsmoking... this still does not explain dirty sheets however. Finally around 2am this is sorted out (not very satisfactorily because I still don't have a blanket). I was still not offered the option of late checkout even though an hour of my time has just been wasted.

Confirmation number:[protected]
Account Number:[protected]
Transaction Date: October 19, 2017
Room 206 Rate Plan- Rack
Booked with VISA on line with card ending in 9057

I booked on line for 2 people for 2 nights for the Breeders Cup at Del Mar. My booking confirmation charges was $76 per night + $3.42 State Tax + $$1.52 City Tax for a total of $84.84 per night. for 2 nights= $169.68.
On October 30, the hotel charged me $316.90.
That is a serious overcharge. I want my credit card to be refunded the overcharge in the amount of:$147.22

Days Inn - Port Richey, FL October 27-29

Floors were filthy. Bathroom tile grout was black with dirt.
Toilet, like the floor, had not been cleaned. It had a scum ring inside the bowl. Took a clean towel and damp mopped a section of the bathroom tile. The towel was filthy. Mopped a similar sized section of the living room floor and the towel was even dirtier. I called the head of housekeeping who looked at the towel and said "someone is not doing her job". She said someone would come to mop the floor. Three hours later, yes 3, the floor was "mopped". The water in the mopping pail was almost black. The mopping in the bathroom did nothing more than move the dirt to the base of the tub leaving a tub length dirt line.
I have asked for a full refund of the cost of my stay. I have yet to receive it.

Hello My Family Checked into the Days Inn Abderdeen located at 793 W. Bel Air Avenue Aberdeen Md. on 11/11/17 approx. 10:30pm. Upon arrival we were exhausted and went right to bed. Upon our Daughter waking up this morning Sunday 11/12/17 We noticed the bed sheets where our daughter had slept had red public hair all over them. Front desk was made aware and the guy working at the front desk came to our room and we showed him the bed, and we were told that the General Manager would be in at 9am and come to find out that was False information. When we reached back out we were told the Manager may be in tomorrow Monday 11/13/17. I find this disgusting that my daughter was laying in a dirty bed where clearly the sheets were not changed. I do have picture of the bed in the Room. I am contacting Days Inn asking for a Refund as I believe any human being would expect after this kind of situation because who know what my daughter layed in other than someone's nasty pubic hair. If someone could please contact me by telephone [protected] or by email [protected]@mcpsmd.org ASAP would be great so we can get this taken care of.

Worst hotel ever. And I work in hospitality. I get to the Days Inn in Martin, TN to check in after a busy day of working and traveling. I get here and the man says my rates are innacurate and charges me $50 more than what I was supposed to be. The room was disgusting. Moldy smell, mold growing ALL down the bathroom walls, hair on the bathroom walls, all over the shower and tub, hair caught in the blow dryer to the point where I wouldn't touch it. Absolutely disgusting. I was in town for a scholarship competition, so I didn't spend much time in the room. But I took pictures of the bathroom area when I checked in so I could show him at checkout, and when I did he told me it was too late for him to do anything, I should've told him sooner. Not only did he not honor the rate at which I was booked, and no it was not a third party reservation, the room was disgusting. I am now out $200 dollars and the man says "You should've come sooner." Ridiculous.

Days inn at Sharonville, Ohio. worst hotel in the world. the hotel registration staff called Ash, a guy from india around 55 years old, was not accepting my reservation made online at priceline.com and asking me more money, it was almost 11 pm, after driving more than 5 hours I needed some rest, and paid him 20$, after that he let me have the room. he knew that I can not cancel the reservation because it was not refundable. he just told me he would not accept reservations from booking.com or priceline.com. just took an advantage of me.
shameful disgusting man.

I arrived after 4am on saturday nov. 4th it was the worst hotel stay ever. Long story short. Night dest attendant was very nice and reasonable. The rest that i dealt with where rude and pretty much called me a liar. The first room we where put in was 100 % unsafe and filthy! Night attendant moved us to another room.. only issue we noticed was couldnt get tv to work. We no sooner got settled in and ready to go to ateep and i went outside to smoke and an employee asked about the cut cord and asked if he could come in and look at it i said sure let me get the dog. He got the tv to work no sooner kayed down again and they called to tell me we either had to change rooms or pay an extra $20 per person per day. have a bunch ofpictures of the condition of first room. I asked nicely for them to cancle sunday and modays room so we could go get a new hotel and was told no after getting [censor] and showing them the pictures and telling them i was going to go public with them then they agreed to refund.