DealDash
Reviews and Complaints

I bought two items through Deal Dash and won one and received them from Best Buy. For the Buy-it-Now items, my bids were returned to my account as promised. I then returned the items to Best Buy and found out they credited Deal Dash's Mastercard, not mine. Deal Dash now says that they will "refund your money for the Buy it Now items as well as remove the bids from your account that you received for these." That means I can get my money back for the items but they won't let me keep the bids which added up to almost the same amount as the Buy-it-Now price I paid. I've given them the opportunity to either credit my PayPal account with the full amount they got from Best Buy instead of me or supply me with the equivalent Best Buy gift card. I'll let you know how it comes out, whether they do the right thing or whether I have to escalate this with the police/legal system.

First time users win easily and products are shipped quickly. However, once you pass your "first time bidders only" auctions, it is impossible to win. There are people (or bots) on there bidding for days on end. If you want to gamble the site is fun. If you want to gamble and buy the item at BIN the site is fun. If you are looking for a deal and to save money... nothing is as good as it seems :)

Bids are .60 per bid...yes the more you get into it, you can get bids for .20 per bid or so... Each bid a bidder places takes the auction up .01! So let's say you are bidding on a 25.00 item... The bid is at $10.25...that means 1025 bids have been placed at let's just average .40 per bid...that is over $400 they have brought in for that $25.00 item...yes people can opt to buy that it'sm and get bids back...but really? Unless you are lucky Nd time a bid right...there is nooo winning.

I joined this site in early Nov. and did win a few high end items but also spent alot of money but still was ahead of the game at this point.I was not recieving my stuff when promised and realized there was know phone no. for customer service only email which know one responed to.Then after a few weeks and stilling spending money and no more winning and starting to see the same people in every auction I was in.I started to realize this was a scam when I tried to win a IPad and was in for hours with only two people left and someone came in bidding over me till the other person won.I lost about $500.00 in a few of these auctions and decieded to watch them for a few days and noticed with 4 windows open with auctions on IPad they allhad the same people betting off and on for hours spending what would be thousands of dollers and than they would just leave, and go to another this site has bots in every auction to run the bids up so they make alot of money.All high end items can only be won once so I also checked winners and low and behold they have won every IPad and computer and TV or any other large ticket item.these same people are on day and night don't they sleep or work? They also don't lose money by letting them win because if a item like a IPad is up to $300.00 it is cheaper to let a bot win and not have to pay a supplier for it they make their money on the bid not the price of the items because they still have to pay for them.You will see the same people in 10 to 15 auctions at the same time and betting off and on in all and some are in every auction but never bid at all.After you are a fool like me and lose money you watch and see how dishonest this site is and yo0u should run not walk away!

Deal Dash has been ignoring it's customers by not returning emails regarding missing won/purchased auction items . There is no way to reach them by phone. Their phone number directs you to email them. IF you do get an email response, it's usually weeks later and then all you get are empty promises and canned auto replies when you inquire where your missing won auction items are that you were due to receive WEEKS or MONTHS ago, based on the dates they gave you when you won the auction. They set the status for the items as "shipped" as soon as you pay them, yet in my case, when a customer service rep finally responded to my email, admitted that they had never been shipped, and wouldn't BE shipped for another week or two. They ruined my Christmas, and I still haven't received my won items. I won them in mid-November. They were due here by December 5, 2012. That's the date Deal Dash posted on those items. By late December, I finally filed claims with Pay Pal, and my credit card company. Pay Pal has a 45 day time limit, so I didn't want time to run out. When Pay Pal sent my claim to Deal Dash and asked for a tracking number for the shipped items, Deal Dash provided Pay Pal with FAKE USPS tracking numbers. For every item. My claims are currently under review with Pay Pal and my credit card company has issued Deal Dash (via Pay Pal) chargebacks for my claims. I also have posted reviews on sites like this everywhere, have filed with the BBB, and my next step is the NY State Attorney and my local police department. IF you need help with similar issues...or even have other problems, such as you've noticed strange or unusual activity in the auctions (such as constant freezing, etc), you're a victim of bait and switch (you won something but they sent you something that was of lesser value or refurbished, for example), or if you received an item that was broken and they won't allow you to return it... go to this site on Facebook. There are people there that will try to help.

I don't know what site these people below me are on, but it can't be dealdash. Either that or they are being compensated by DD, or are employees of DD. The last few months, there have been nothing but errors, bots.shill bidders, multiple accounts, etc. A person cannot win on this site unless they are using unethical practices, which DD seems to allow.

DealDash is fraudulent, bordering on criminal...
I have had several problems with DealDash. I currently have merchandise totaling over $650.00 (DealDash store prices), have been paid for and have not been delivered.
The most recent fraud events began when bids were bought and I participated in the offered online auction, under false pretenses with the expectation that DealDash was making honest and non-fraudulent statements about the services they provide. They have continued to make fraudulent and misleading statements. After winning the auction, and paying DealDash, they have accepted payment for the items, sent me emails stating the items were shipped and provided fraudulent tracking numbers.
Over a month later I am still waiting for several items. I have also been a victim of bait and switch with 14 OTHER items, with retail prices totaling over $1500.00. These other 14 items, I never received, due to either being “out of stock”, or “lost” in the mail. These 14 items could not be disputed with Paypal (the entity I use to pay DealDash) because DealDash strung out the correspondence with untrue statements (saying the items were shipped for over a month, then telling me that they never shipped them, only to find out they never had the items to ship (out of stock).
They state their customer service is available 24 hours a day to assist with customer issues. Fraudulent statement. They have no phone number even listed anymore. They claimed emails would be responded to within 24-48 hours. Fraudulent statement. Takes weeks if they even bother to respond at all, leaving the customer with NO way to contact anyone. This includes the current phone number and email address that pops up when you try to begin a paypal dispute. The tracking numbers they provide when they tell you the item is shipped are fraudulent. They tell you that your item is shipped only to find out weeks later not only has it NOT been shipped at all but is now "out of stock" even though they are still offering the same items for sale. Or they offer gift cards or bids worth far less than the stated value of the merchandise you purchased. If you are lucky enough to finally get a response they claim to have checked into your missing merchandise, resolved the issue and assure you once again your item is on its way. Turns out those responses were also fraudulent. These were just generic form letter emails. I have observed posts by other customers that contain the exact same generic emails. Yet more weeks go by with no delivery. Dealdash clearly made and continues to make fraudulent statements and misrepresentations. I discovered the only way to get a response from customer service is to file complaints. (and responses are vague, at best, with no resolution).
Items were purchased, according to the representations and claims made by dealdash prior to purchasing them, with the expectation of it being a legitimate and honest business. The replacement cost of the product that DealDash couldn’t (or wouldn’t) send me after payment Is what I would like. DealDash was given every opportunity and certainly more than adequate time to resolve the issues. Only recently has it been proven that dealdash has simply continued to either completely ignore my emails to customer service or continued to provide me with yet more fraudulent statements regarding the status of my items when they have bothered to respond at all.
Here is an actual email reply from DealDash customer support (I have received this email at least 4 times over the past week):
Hi,
Thank you for your email.
Unfortunately I will not be able to address your issues in a timely manner.
I have been granted time to spend with my family and loved ones.
Please note that your problem will be the first one I will address when I get back.
I will unfortunately be out of the office for this week.
I am very sorry I will be unavailable during this period.
I hope you understand,
Sincerely,
DealDash support team
(Please respond above the line)

Thankfully, I have kept all correspondence, screenshots, printouts, etc. to verify their unlawful actions and fully intend to join the rest of the many, many other unhappy, lied to customers in an attempt to make their fraudulent activity known and to keep others from becoming victims of their continual misrepresentation and fraud.

DealDash is fraudulent, bordering on criminal...
I have had several problems with DealDash. I currently have merchandise totaling over $650.00 (DealDash store prices), have been paid for and have not been delivered.
The most recent fraud events began when bids were bought and I participated in the offered online auction, under false pretenses with the expectation that DealDash was making honest and non-fraudulent statements about the services they provide. They have continued to make fraudulent and misleading statements. After winning the auction, and paying DealDash, they have accepted payment for the items, sent me emails stating the items were shipped and provided fraudulent tracking numbers.
Over a month later I am still waiting for several items. I have also been a victim of bait and switch with 14 OTHER items, with retail prices totaling over $1500.00. These other 14 items, I never received, due to either being “out of stock”, or “lost” in the mail. These 14 items could not be disputed with Paypal (the entity I use to pay DealDash) because DealDash strung out the correspondence with untrue statements (saying the items were shipped for over a month, then telling me that they never shipped them, only to find out they never had the items to ship (out of stock).
They state their customer service is available 24 hours a day to assist with customer issues. Fraudulent statement. They have no phone number even listed anymore. They claimed emails would be responded to within 24-48 hours. Fraudulent statement. Takes weeks if they even bother to respond at all, leaving the customer with NO way to contact anyone. This includes the current phone number and email address that pops up when you try to begin a paypal dispute. The tracking numbers they provide when they tell you the item is shipped are fraudulent. They tell you that your item is shipped only to find out weeks later not only has it NOT been shipped at all but is now "out of stock" even though they are still offering the same items for sale. Or they offer gift cards or bids worth far less than the stated value of the merchandise you purchased. If you are lucky enough to finally get a response they claim to have checked into your missing merchandise, resolved the issue and assure you once again your item is on its way. Turns out those responses were also fraudulent. These were just generic form letter emails. I have observed posts by other customers that contain the exact same generic emails. Yet more weeks go by with no delivery. Dealdash clearly made and continues to make fraudulent statements and misrepresentations. I discovered the only way to get a response from customer service is to file complaints. (and responses are vague, at best, with no resolution).
Items were purchased, according to the representations and claims made by dealdash prior to purchasing them, with the expectation of it being a legitimate and honest business. The replacement cost of the product that DealDash couldn’t (or wouldn’t) send me after payment Is what I would like. DealDash was given every opportunity and certainly more than adequate time to resolve the issues. Only recently has it been proven that dealdash has simply continued to either completely ignore my emails to customer service or continued to provide me with yet more fraudulent statements regarding the status of my items when they have bothered to respond at all.
Here is an actual email reply from DealDash customer support (I have received this email at least 4 times over the past week):
Hi,
Thank you for your email.
Unfortunately I will not be able to address your issues in a timely manner.
I have been granted time to spend with my family and loved ones.
Please note that your problem will be the first one I will address when I get back.
I will unfortunately be out of the office for this week.
I am very sorry I will be unavailable during this period.
I hope you understand,
Sincerely,
DealDash support team
(Please respond above the line)

Thankfully, I have kept all correspondence, screenshots, printouts, etc. to verify their unlawful actions and fully intend to join the rest of the many, many other unhappy, lied to customers in an attempt to make their fraudulent activity known and to keep others from becoming victims of their continual misrepresentation and fraud.

You can win items that are good deals BUT chances are you will lose just as much as you win if not more. I'm a smart bidder, I watch bids, don't put bid buddies on unless it's down to a few but this site has issues. Basically to win anything you will have to watch the item for hours on end. If you book a bid buddy, chances are someone will spam you until it runs out. I've found it extremely curious that as soon as I take a bid buddy off (say because four more people placed bid buddies or the people I'm bidding against have had bid buddies going for the past five dollars) the next person after me wins it. That's happened at least five times. I honestly think that some people (whether it be DealDash team members or ordinary users) work in teams to drive bids up and bid aggressively on people to deter them.

I say, buy the stuff on amazon and save yourself the frustration.

Well, where to start. First of all I did the Buy it now feature and after 1 month of it's supposed to be here.. Well what do you know.. It's out of stock even though it's still up for auction. I am so angry with this site. I have been waiting 5 weeks for over a $1000 dollars bought items and 8 won auction items that have NEVER Arrived. Their customer service is the worst I have ever seen. NO REPLY to emails in 4 weeks. No I am forced to file fraud charges against Deal Dash. Paypal is kinda working to get my money back but I have a feeling they are working together. I have documents to PROVE what I am saying. I will not rest till this company pays me my money back. How can I do the buy it now and then 5 weeks later they state out of stock and offer CRAP gift cards for less than I paid for the item ARE YOU OUT OF YOUR MIND> who thinks this is a fair situation? I would be more than happy to tell everyone my story and to be honest I will keep posting till someone pays attention. Next stop will be the Deceptive Trade Commission..

Haven't received all items won, items on time, or even a response from the Deal Dash support team. Have made a complaint with the BBB. I refuse to spend my money through them any longer. I just want my items I still have out there in deal dash land so I can move on from them.

I spent nearly $400 and have no product or response from Customer Service. I placed bids and orders between November 18 and 26, with delivery promised by December 12-18.

My e-mail messages to Customer Service are unanswered and the telephone number has a recording saying to e-mail them.

I relied on positive reviews but now this company is being reviewed badly due to lack of item receipt. Unfortunately, I am not alone.

Getting a reply from customer service is taking between 10-15 days right now. They are WAY over loaded during the holiday season. They have made me exchange multiple items saying they were "out of stock" only to put them up for auction again. The website has glitches and has messed up multiple times during bidding. They have no option to call them for customer service. This is a HUGE deal since it takes so long to get a reply by email. How can a company not have a phone customer support line? I recommend staying away for now. Maybe someday they will get their act together...

Won several auctions..most items to be delivered by Nov 27, 2012...after no response and several items being out of stock, the aggervation is just not worth this. Now I have disputes into pay pal for all purchases...I received a email to informing be my gift card is in the mail, , , What about that? Now, it was to be here Dec 7...go figure...and the email STRESSED that there is no
TRACKING number to find it by...and what is paypal going to say?they cant help me because that cannot do anything about gift cards especially ones that we dont know where they ended up at...because deal dash didnt send it with a tracking number.. oh this is just a all over scam...contacted the BB of New York and filled a IC3 with the FBI...

DealDash.com is a Penny auction site that the purchase price for an item increases by a penny for every bid. A consumer has to purchase bids, at which I had purchased mine for $0.17/bid. The bidding is set against a timer counting down from 30 seconds, then to 20 seconds, then finally to 10 seconds until there is no bid given when the timer runs out. On Saturday, 11/4/12, I started bidding on an Acer Iconia Tab 10.1-Inch Tablet (NEW), with a buy it now price of $589. During the bidding process, the timer was on the 20 second timer. The price was at $7.75 and I was the last bidder when the timer hit 0, meaning that I had won the auction at that price. To my amazement, 26 seconds after my last bid (6 seconds after the timer had expired), another bid was allowed continuing the auction. I contacted the company via email (contact us link on the website) on 11/4/12. There was no response from anyone at the company for 10 days.

I have contacted Deal Dash customer service multiple times and never get real answers back. I have two outstanding gift cards that I'm waiting to get in the mail. I ask for tracking numbers or real information on my purchases and keep getting the same generic response. I should have received these items over a month ago This company is not what it seems. They are severely understaffed and completely unreliable. Do NOT even try it!

I am so angry with dealdash right now. Their customer service stinks! I have sent multiple emails only to get the same generic response on all, and to top it off, the response had nothing to do with what I was emailing them about. I have many gift cards that was to be delivered by 12/12/12 at the latest. Do I have them? NO! They are Christmas presents! They had a graphic at the top of the page, which has been removed since I (and I am sure others) complained about it, that said order today and have it by Christmas. I did order and item that I did not win and my expected delivery date is between December 28th - January 20th! Take my advice, and don't waste your time. You may win something but you won't get it.

I bought several products from Deal Dash at the beginning of November. About half of them finally arrived. The rest were out of stock. All but two have these have been resolved. First, I "bought" a doll house that Deal Dash values at $249. They said they did not have enough to complete their orders (WHAT?!) but that I may opt for a $150 Amazon Gift card in its place. I have now contacted them 7 times about the fact that I expect a $250 gift card in the place of a $249 item, and they never reply. Secondly, I bought an Angry Birds game that has never been delivered. Again, I have contacted them 7 times with no response. They have no way to contact them other than email, to which they never reply. I have no way to resolve this issue.

The auctions are just like any other penny auction - you HAVE to watch what you are paying for an item based on both the price of the item AND the cost of your bids. No problems with the auction itself, HUGE problems with the follow-through after you win or "buy it now". I have 3 gift cards I won/bought between Nov 14th and Nov 20th - mostly these are gifts. Dec 6th, I still sit without any of the items. Emailed support on Dec 4th - still no response... HOPEFULLY this will resolve in the next week so I can send my gifts off..

Be forewarned...you may not actually get the item you pay for when selecting the 'But It Now' option.

I was bidding on an Apple iPod Touch, 5th gen in blue but did not win. Decided with the number of bids I had invested that I would use the 'Buy It Now' option to get the bids back, save on taxes and shipping. Well, well...to my surprise I received an Apple gift card in the mail (does not state this is an option anywhere on the website) for a NANO and stated the card stated the taxes were covered. Now, I was skeptical on how the taxes would be covered if the value was $399. They were not. I ordered the item I thought I purchased online and paid an extra $35 in taxes. I should have just done this from the get go and would have saved myself the aggravation and rise in blood pressure.

I have no intention of using this website again. An old-fashioned bait & switch tactic.