DealsDirect
Reviews and Complaints

I received confirmation of my purchase on 6 August 2023. Amount as $39.96. Despite many follow ups or tracking attempts I have heard nothing more about shipment or delivery. I have had no response from my emails and phone calls.

There is no firm evidence that my glasses have been processed or shipped. It cannot be normal that in late September there is no action after paying for my product on 16 August 2023.

I want my money back on a debit orders I didn't apply for,it's for long time you take my money for something I didn't apply for

Eft debit order [protected] Dealdirect1453797-230425

Dealdirect mn632602521b 230525 [protected]

Glamourita Olivia Samuels

Id:[protected]

[protected]@gmail.com

Contact:[protected]

Capitec bank

Savings account

[protected]

There was money that was debited from my account on the 31st May 2023 and ref nr was DealdirectMN with numbers after Mn...I googled their number was told that they do not do debit orders and call was dropped, tried to email but was told the same thing...Contacted my bank they couldn't reverse the money...can someone please assist on how to get hold of them? R199 was debited

Hi, we are concerned as we are falling into the middle of the bed when we are both on the bed. We are pretty sure this is not correct as my partner weighs more then me and I feel I am falling heavely into his side on a slope. We believe this is a fault and would like our money back, as you can't sleep like that, it would cause alot of back injuries. We have packed the mattress away in plastic and purchased anothe mattress.

I have tried on many occassions to fix this through Deals Direct to no avail, Communication has been very bad. I am going to contact the Ombudsman tommorrow and other third party media.

Many Thanks

Pam [protected]

[protected]@gmail.com

Invoice [protected].
Order [protected]

Fastway Couriers showed me a photo of the parcel being left that is not my house. Not to mention they left alcohol unattended at the wrong house! Very concerning. This was a gift for a Birthday. I have since come out of lockdown and purchased another gift.

Deals direct said they would refund me but have not and are ignoring my messages.

My vacuum arrived last week faluty damaged on sides, made a complain to deals direct but have not heard anything further then they want me to keep the vacuum and refund me 30% of the actual price I paid, what a ridiculous and unprofessional way of dealing with coustmers... Why would I like to keep the faulty vacuum cleaner when they should be sorting the issue out.

I ordered a Green Jacket through Deals Direct; the jacket I received this morning, is Brown.
I wish to return this jacket and get my money back. I waited a long time for delivery, and so I'm very disappointed now, to not get the item I ordered.
Please send me details of how I can send this item back; and when I can receive my money back.
The order Number is: [protected]
WAREHOUSE: CNDS101

Dear Veronica Saunders,

You sent a payment of $109.98 AUD to Dealsdirect.com.au

It may take a few moments for this transaction to appear in the Recent Activity list in your Account Overview.
Merchant
Dealsdirect.com.au
Instructions to merchant
You haven't entered any instructions.
Veronica Saunders
1
Epping, VIC 3076
Australia
Postage details
The seller hasn't provided any shipping details yet.
Description Unit price Qty Amount

$109.98 AUD 1 $109.98 AUD
Subtotal $109.98 AUD
Total $109.98 AUD
Payment $109.98 AUD
Collecting credit card rewards? You'll earn applicable points with this transaction.
This transaction will appear on your statement as "PAYPAL *DEALSDIRECT"

Invoice ID: [protected]
Issues with this transaction?
You have 180 days from the date of your PayPal payment to open a dispute for eligible transactions in our Resolution Centre. Learn about Buyer Protection

Questions? Go to the Help Centre at: https://www.paypal.com/au/help

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For help, log in to your PayPal account and click Help on any PayPal page.

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Skip the awkward reminders and request money with the PayPal app.

© 1999-2019 PayPal. The PayPal service is provided by PayPal Australia Pty Limited (ABN [protected]

This is just a quick email to let you know we've received your order.
YOUR ORDER DETAILS:

Order Number: [protected]
Total Paid: 109.98
Shipping Address: 1, Epping, VIC, 3076

Beme 3/4 Sleeve Print Shirt Floral - Size 14 - Plus Size
Size - 22
1 item(s): 15.00

Beme 3/4 Sleeve Floral Layered Top Pink Floral - Size 20 - Plus Size
Size - 22
1 item(s): 39.99

Beme 3/4 Sleeve Floral Toggle Top Blue Floral - Size 22 - Plus Size
Size - 22
1 item(s): 20.00

Beme Ponte Pant Regular Length Black - Size 18 - Plus Size
Size - 16
1 item(s): 34.99

You can keep up to date with the progress of your order by visiting My Orders in your Account and can expect the following steps to take place.

I ordered this item 4 months ago and every time I email them for an update they also say they apologize I have never known any company to take 4mths to ship an item. I want my item or my refund. I am sick of the round around and I do not want anymore apologies. I am beginning to think it's a scam and I will never refer anyone to this company. This is ridiculous.

Ordered from Deals Direct on the 23/4/2019 two items of clothing. Order [protected], began to chase delivery on the 15th May to be advised that they were still waiting on 1 item to be available. I note the items were ready for dispatch on the 30/5/19 and on the 3/6/19 they appear to be ready for shipping. Once again since then nothing has happened and my emails to deals direct have gone without a response. I have contacted the ACCC and Vic Consumer Affairs and I am currently seeking a full refund due to the failure to provide items in a timely manner.

Living Social Voucher code XTHVXT-9NUXRX
Order number [protected]. Item Number: [protected]

I purchased the above through Living Social and the bras should have been delivered by 14th May. I still have not received them. Please can you let me know what is happening?

Do really expect me to provide you with more information? I have given you more than enough information. You have the Voucher Code; you have the Order Number; you have the Item Number; you have my name; you have my address; you have my e-mail address; you have my telephone number.

Many thanks.

Kathy Voisey
25 The Cedars
Albemarle Road
Norwich
Norfolk NR2 2EE

e-mail: [protected]@btinternet.com

Telephone: [protected]

Ordered 2 bottles if item nos: [protected] and [protected], order nos: [protected] and [protected], wowcher codes g3facn-k45ewe
And qfhjm5-atfphv... and promised delivery by 7th may. as of yet nothing, however payment has been taken total of £32.98. (£13 each bottle plus £2.99 postal charge for each = £5.98).
I would appreciate your assistance in this matter

I WOULD LIKE TO RECEIVE LAPTOP I ORDERED !
FOLLOWING CORRESPONDENCE STARTING FROM FIRST EMAIL I SENT

19 July
Hi KERRY,

Thank you for reaching out in regard to this order, I am very sorry to see that we are still to dispatch your order.

Unfortunately we have encountered an unforeseen delay in preparing your order. We have chased this with our relevant to speed up the process and we'll keep you posted as soon as there's an update.

YOUR ORDER INFORMATION
Warehouse Location: Shenzhen, China
Estimated Transit Time (Once Dispatched): 7 - 10 business days

Once your order has been dispatched, your tracking details will appear in your Account, which you can access here: https://www.dealsdirect.com.au/MyAccount.aspx#myorders. Track events on this international shipment may take up to one week to register.

I hope the above information assists, please let me know if I can help any further.

Kind regards,
Ikram | DealsDirect

Have further feedback? Click here to tell us more.

KERRY Martin
22 July
Hi thank you for your message, I know you said you would up date me, But I would like some sort of idea as to when this will be dispatched

KERRY Martin
25 July
So it says on my orders that, my stock arrived 3rd of July, can You PLEASE TELL ME WHERE IT IS ?

Prema Rajalingam
26 July

Hi KERRY,

Thank you for messaging us in regards to your order.

I have checked your order in our system and I can see that our Warehouse Team are currently preparing all orders from this sales events for dispatch.

YOUR ORDER INFORMATION
Warehouse Location: SZ
Estimated Transit Time (Once Dispatched): 7-10 business days

Once your order has been dispatched, your tracking details will appear in your Account, which you can access here: https://www.oo.com.au/MyAccount.aspx#myorders. Track events on this international shipment may take up to one week to register.

I hope the above information assists, please let me know if I can help any further!

Kind regards,
Prema | DealsDirect

Have further feedback? Click here to tell us more.

KERRY Martin
31 July
Again I have checked, It says my order has arrived on the 3rd of July ? where is it ?
It has not been packed or dispatched it is NOW 1st of August
Getting very frustrated with your correspondence

Ikram Yusof
01 August
Hi KERRY,

Thanks for getting back to us in regard to your purchase from the MacBook Air & Pro Mega Sale. I am very sorry to see that we are still to dispatch your order.

Unfortunately we have encountered an unforeseen delay in preparing your order. We have chased this with our relevant team and we'll keep you posted as soon as there's an update.

YOUR ORDER INFORMATION
Warehouse Location: Shenzhen, China
Estimated Transit Time (Once Dispatched): 7 - 10 business days

Once your order has been dispatched, your tracking details will appear in your Account, which you can access here: https://www.dealsdirect.com.au/MyAccount.aspx#myorders. Track events on this international shipment may take up to one week to register.

To further my apologies for the delay of your order, I would love to offer you $10 off your next purchase. Simply enter the below code during the checkout stage before 31/08/2018.

H7EK3MV4QDHA5ZE

I understand this order is a little later than anticipated so I appreciate your patience while we look into this. If you have any questions in the meantime, please be sure to let me know.

Kind regards,
Ikram | DealsDirect

Have further feedback? Click here to tell us more.

KERRY Martin
01 August
Yes I know it still hasn't been dispatched, You have been having unforeseen problems for a while now Have you chased it up ? Apparently was chased up over a week ago and still no word ? I followed link and it says my order had arrived but not dispatch Please give me a answer to unforeseen problem

Ikram Yusof
02 August
Hi KERRY,

Thank you for your reply.

I can confirm that we have chased this up with our relevant team and currently awaiting update from them. Unfortunately, I'm unable to provide any clearer feedback on when you can expect to receive this order at the moment, due to the delay in preparing your order. Thus, if you would like to cancel this order for a refund prior to it being dispatched, please do let me know and I will check if this is still possible and update you accordingly.

Again, I'm sorry for the delay of this order and for the inconvenience we have caused. Should you have any other questions or concerns, please be sure to let me know.

Kind regards,
Ikram | DealsDirect

Have further feedback? Click here to tell us more.

KERRY Martin
02 August
Hi Ikram, No I do not wish to cancel my order
Just wanted some kind idea as to when it was arriving
Regards
Kerry

KERRY Martin
08 August
Hi Ikram Now the 8th of August, 12 days since last correspondence Please get your Case Manager to call me, or give me a Answer as to where my order is and when it is arriving no more unforeseen delay comments .Please give me a correct answer to where my order is and when it is arriving, Do not want a refund ! I want the stock I ordered and delivered and a answer as to where it is, Please address this issue Immediately

Ikram Yusof
09 August
Hi KERRY,

Thanks for getting back to me, please accept my sincere apologies for the delay of this order.

I have checked in our system and I can confirm that your order has already been packed and allocated with a tracking number. We are currently awaiting confirmation if your order has been dispatched. We are intending to receive this information within the coming days.

YOUR ORDER INFORMATION
Warehouse Location: Shenzhen, China
Tracking Number: 4SV0270089
Tracking Portal: https://auspost.com.au/mypost/track/
Estimated Transit Time (Once Dispatched): 7 - 10 business days

Once your order has been dispatched, your tracking details will appear in your Account, which you can access here: https://www.dealsdirect.com.au/MyAccount.aspx#myorders. Track events on this international shipment may take up to one week to register.

I understand this order is a little later than anticipated so I appreciate your patience while we look into this. If you have any questions in the meantime, please be sure to let me know.

Kind regards,
Ikram | DealsDirect

FOLLOWING RECEIVED TODAY VIA EMAIL 11/08/2018
two days after it was confirmed to me that my laptop was packed and waiting for tracking number

Hi KERRY,

Unfortunately, we have encountered a stock issue and will be unable to fully complete your order.

The below items are no longer available:

Apple MacBook Air Laptop 13" Display SL9400 1.86Ghz 2GB Ram 128GB Hard Drive 2010 MC503 - $619.00

We understand the disappointment of missing out and we're sorry for any inconvenience that has been caused.

If you had used a store credit for this purchase, your credit will immediately be available against your DealsDirect account. You can expect to see any monies owed reach your bank account within five business days.

Please note if you have paid using OurPay, we will adjust any outstanding installments and arrange to refund any overpaid money within seven business days.

If you have any questions or concerns, our Member Relations Team are here to help, please reach us via the Contact section of the website.

Warm regards,
DealsDirect Member Relations

I HAVE WAITED THIS WHOLE TIME NOT ONCE DID I REQUEST OR ASK FOR REFUND NOR DID I GIVE ANY ONE PERMISSION TO CANCEL A ORDER I PLACED AT THE BEGINNING OF THIS SALE .
I DO NOT CARE IF YOU HAVE A STOCK ISSUE I ORDERED THIS IN JUNE
AND BECAUSE OF CONTINUED MESS UP AT YOUR END I HAVE WAITED
PATIENTLY, I DID NOT REQUEST REFUND >>>>>
I WANT THE LAPTOP I ORDERED AND PAID FOR

Tracking #[protected]

I have been trying to find out where my item is from order # [protected] made on the 8th of January.

I am waiting for a response from a Ikram from the 20th of March in regards to enquiry #4163618.
This has been going on since the 23rd of January. I have been waiting for the investigation to be completed and have spoken with Prema, then Yoges and the last person I spoke with was Ikram. I have not received anything from Ikram and have noticed that all of my correspondence in ‘contact us' has disappeared.
I have still not received my item and I just want my $45 back.
Nobody has ever given me any feedback in regards to what has happened to my item. This is not the first time I have contacted Dealsdirect in regards to an issue I have previously had.

purchased a laptop from wowcher fee £299. . laptop not up to standard i returned it have not received my refund of £328

case number [protected]
ref:_00D20lkz2._5000J1HkzaB:ref

imani francis Pennant
Jurell Francis Pennant
[protected]
[protected]@hotmail.com
Good morning Imani Francis-Pennant,

Thank you for contacting Deals Direct regarding your order.

I have now processed your refund, please allow up to 10 days for this to show back into your account.

Should you require any further assistance, please do not hesitate to contact us.

If you need to communicate further regarding this matter, please click 'reply' to respond to this email directly.
This will avoid creating multiple case references which can cause delays in resolving this matter for you.

Kind regards,

Nicola Grindrod

Deals Direct Customer Service

I returned same on 29/04/17 as there were needles on it and it was not advertised as such.I have e-mailed [protected]@wowcher.co.uk on several occasions but still did not receive my refund.I asked that it was lodged into my bank account or preferably a cheque.I was told that it was refunded on 19/05/17 and could take up to 10 days to receive it.I e-mail as late as yesterday, on 01/06/17, and marked very urgent but got no reply.

I purchased an out door setting from deals direct at the end of 2015. We had guests over for new year, and the first time we used the setting our guest sat down and it smashed to peices - the first use! I am still waiting for a refund for this faulty product! They keep asking me to send a photo which i have done over and again and still nothing! THEY ARE LUCKY NO ONE WAS SERIOUSLY INJURED! I would not buy a thing from dealsdirect ever again!

I made an order and bought something from www.dealsdirect.com.au website. I needed to get my order as soon as possible so I paid some extra money for fast delivery. Despite that I had to wait three weeks for my order. When I contacted DealsDirect and demanded the money I paid for shipping they refused. Then I contacted them again and spoke to another rep which said they don't have express shipping so he had no idea what was I talking about. What a bunch of liars! I will never buy from them again!

I bought bookcase from the company www.dealsdirect.com.au. The seller offered free delivery for the orders over $90. I paid about $200. But these jerks fooled me. They charged me for the item and after couple of minutes, they took money for the item as well. I tried to reach them and get money back, but the seller ignored all my emails. These people are scammers and ###, so be careful if you buy from them as well as post comments about your things with them.

I ordered a pressure washer from Deals.Direct.com.au (order number [protected]) on the 28th November 2013 This pressure washer
was used the following weekend. After filling up the petrol powered washer with fresh fuel and detergent, I started the motor which would not idle smoothly even when warm up. The motor would also randomly and continuously let off a horrendous back and then would stall. The detergent dispenser also doesn't not work on this washer.
I contacted Deals.Direct.com.au on the 9th December and reported this serious issue, which they replied there are two options, either have a replacement sent out or refund. I asked for a refund as this pressure washer was an absolute piece of junk and I would not endanger myself using this brand or model again.
The pressure washer was returned back to Deals.Direct.com.au on the 12th December 2013.
I followed up with a phone call a week later as I have received no refund as yet and was told we have received the pressure washer and we are in the process of issuing a refund.
Another week has passed, I contacted Deals.Direct.com.au again and was told the person handling the refund has been away.
Three weeks after I followed up with another phone call and was told they have not received the pressure washer?
On the 6th January Deals.Direct.com.au was contacted again and they assured me I would be "updated" in two days time. They ignored me this and all the other times as well.
It's been over four weeks now that I have been ignore and stuffed around by Deals.Direct.com.au and still haven't received my refund. They are quick to take your money for dangerous/faulty goods
but don't expect any honesty or service if there is a problem.
I will have to report this matter to the ACCC and Consumer Affairs