DealsDirect
Reviews and Complaints

Exactly the same thing happened to us, we paid in April 2013, it's now September and we still haven't received our money. We are now getting the police involved.

I ordered a ring which the stones started to fall out the first time I wore it. I have been trying to get it replaced for a year now and now they tell me that returns are only done within 30 days! Really! I have been trying for a whole year with no success, so I reached out to Eversave which is how I originally ordered it.
SCAMMERS!

@redryder, You seem to be one of the few lucky ones, I ordered my products from them 4 months ago and never receive it all ii got was "its going out tomorrow" everytime i called that GREAT customer support line. 3 month later i got thru to a live person who informed me that my product has yet to arrive and i told them to cancel it and send me a refund. I was told i would get my money in 3-5 days it has been almost two weeks and now they wont respond to email requests or phone calls. These people should be shut down. They are doing nothing but running a Shady and corrupt business. so LUCKY YOU! you got your stuff but don't be so High and Mighty someday youll get taken for a ride to and i hope someone is just as nasty to you as you were in your comment.

DealsOnDirect is very poor in customer service and they are not able deliver products on time, that is if they ever deliver you a product AND the right product, which seems to be difficult for them to accomplish. My suggestion is to avoid to make business with them as there are plenty of more customer and business oriented similar websites out there. You will loose your time, money and name if you try to work with them as a business partner since their way to make business will affect your business.

That's not cool, you shouldn't give out someones information like that. I purchased multiple items from them and had a great experience. Most daily deals or groupon sites state what the shipping time is. I got my items... The customer service email and phone is on their contact page. You should try and look before being so negative. People like you seem to be very spiteful and think the world owes you something... good luck in life! @ RATS RATS... I'm sure your husband is annoyed by you too.
@ AMIT, try contacting them via their contact page info. Hope all works out for you.

John Inghilterra ;
This is the CO-FOUNDER and CEO of Deals on direct.
He is an annoying kid that looks like he lives at home and runs his business from home. I wish I saved his cell phone to give you. He is a real jerk. Complain and tell him you have an attorney looking into it. You have to pressure this guy for a refund. Don't worry if he won't give it to you. You can dispute with the bank and they know what kind of business he has.

Here is an email from one of his employees. He wouldn't comment on it.
"You must enter your voucher to recieve the discount. tis is not a error upon us so e will not ba able to offer you dditional funds. We have refunded your order please resubmit your voucher."

What a wonderful company...

Purchased some sports gear for my soon and only recieved 1 of 3. A cricket worth $180 never got delivered. Absolute rubbish service. Took them a week to dispatch and therefore my son missed cricket season.

Hi,

I'm a representative of DealsDirect.com.au.

I have looked into this (I believe a Customer Service member has also since contacted you) as it was discovered after an investigation that Australia Post incorrectly sorted the parcel to the Welshpool DC in WA. They have since forwarded the parcel on to the correct location. The item is currently in transit and may already have been delivered to you.

We go on the information provided to us by Australia Post however we will usually submit an investigation if there are problems (such as you have experienced). This unfortunately takes time so we do apologise for any upset this may have caused you but hopefully the matter has now been resolved to your satisfaction.

In the extreme case of an item being lost in transit, DealsDirect will usually replace as the item is covered by transit insurance.

Thanks.

I recently purchase a large item from deals direct and because of its size it came from Sydney, I live in Perth rural. I was given an estimated delivery date and consignment tracking number which was good however I got an update to say it had been delivered to my house a week early with no signature provided and upon my return home it was no where to be seen after several days back and forth it was deemed lost in transit and that a replacement would be sent which I was still disappointed with but happy to be getting a new one, after another 2 weeks waiting I received confirmation that it had been delivered but to the telecentre in the I live, I live about 15 kms north of town as apparently they wouldn't deliver to my house even after paying home delivery fee. after all that Ive opened up the box and everything is scratched and there were two holes in the paneling rendering the product useless, the courier was Allied Express, definitely not buying from them again.

I completely agree with your feedback about this company. Their customer service staff is rude and unhelpful. They do not know how to speak proper English. After an item goes missing, they fail to help you no matter how many times you call them or chat with them. Third class terrible experience with this company.

Hello,

I'm a Customer Service rep at DealsDirect.com.au. I'm sorry to hear of your experience.

Unfortunately, from time to time things will go missing in the post - this is something we are unable to control however we do ensure every parcel is covered by transit insurance.

It sounds as if you were referred to Australia Post in the first instance to check whether the parcel was possibly held up somewhere. Once an item goes missing, an investigation needs to be lodged with Australia Post which our Customer Service team handle. It is Australia Post that gives a time frame for investigations of 7-10 days though we very rarely end up waiting that long for an answer (I'm confident you should receive a response soon).

I am sorry to hear however that you had a negative experience with our Customer Service team. I will certainly pass this feedback on so we can improve in this area.

3 months ago I ordered a phone but I've never got it and yet you are still taking money from my account(R219) every month yet I haven't received my phone

Abi tak mobile delivered nahi huwa hai sir 2 hafte huwa hai aur mobile bhi nahi attend karahai

I have not received my cellphone yet where else they promised 10 day delivery on the 31th of August i even e-mail the query numember 4415557

I've ordered a samsung phone from dealsdirect on the 2 June 2023. On the 24 June 2023 you did a debit order of R199, but I have'nt recieve any phone. I just want my money back imediately

I need to be refunded by dealdirect company

I canceled an order of cellphone contract because the give me what I don't like n now the keep on debit the money every month or the 15 and inaconnect also n I can't stop this debit while I don't have even the phone in me? What should I suppose to do?

I an complaining about my money that is being debited every month while am not using your services so I would like to request my refund

Guys you are debirting my money 179 but I don't have anything from why are you doing this I want to cancel please

Order Number: [protected]
Total Paid: 26.90
Shipping Address: 17/387 Lord St, HIGHGATE, WA, 6003

Has not been received after two weeks Dr Gerrard Shaw

Been waiting nearly three weeks and no sign of my Order