Delta Air Lines
Reviews and Complaints

On Monday, July 19, I tried to print my boarding passes before leaving for the airport. On the first leg of my trip, my boarding pass printed, but I no longer had the seat assignment I had selected when I purchased the ticket. On the second leg, the computer message said to see an agent. I tried to call Delta, but they were not taking phone calls.

I arrived at the airport and stood in a line at the main counter with 4 other people. A Delta agent came over to us and told us bruskly that we were standing on the wrong side of the ribbon separating the line. Though it seemed to make no difference on which side of the ribbon we were standing, we moved over anyway. When the same agent returned to behind the counter and appeared to be finished with another passenger, I--being next in line--approached the counter. He looked up and said, "Did I call you?" I said "no." He said, "Get back in line until I call you!" What ever happened to common courtesy? It would have been just as easy for him to say, "Please return to the line and I'll call you in a moment."

At the gate, I showed the the Delta agent my first boarding pass--which had no seat assignment. He said to wait until he called me. He never did. When the announcement was made that all passengers should have boarded, I approached the desk and he gave me my boarding passes. Come on, Delta! Get it together. For $250, I can be treated with a little courtesy and respect.

where di I start. I cancelled a flight the day before i was set to leave with Delta airlines out of Baltimore @6am. I called delta and talked to an agent who couldnt speak english i may add and told hime i had to reschedule to and afternoon flight. He proceeded to cancel my ticket and issue me a new one. The refund was supposed to appear back on my cc within a couple of weeks. I waited 3 months and after numorous calls to delta which always ended up with it was paid back and there was nothing i could do. So now I called my cc company and talked to them and they refunded me the $1505 from delta which took another 2 weeks. Now delta has a collection agency on my ### telling me that i owe them the money for a flight that i booked for my girlfriend online. Which at that time had to be paid for before you could get a ticket. I mispelled my gf first name and had them changed it once i found my error. The money they want now is for the ticket with my mispelled gf name. they are insisting that she is another passenger. Last time i checked she was only one person not 2. we called delta many times on this and they keep saying its in collections hands. No I am being threatened with them going after my credit bureau if i don't give them 1505.00 that they say i owe them. I would pay it if i owed them but i am not paying for somthing that i never received. we sent them copies of everything we have and they won't budge on this. I am never using that stupid airline again.

I'm a Diamond Medallion and a Million Miler at Delta, and you would think the airline will pay extra attention to it's top tier customers.
5 weeks ago I had a terrible experience in business class on DL 153 from Tel-Aviv to Atlanta and send an email to Delta. I immediately got a confirmation email and a case number (2087555 on 12/6/10). It said I should get an answer within 7 business days. I'm still waiting.
I sent them a reminder on 12/17/10 and got a new case number 2176635 and another promise to get an answer within 7 busuness days. I'm still waiting.
It is now more than a month and still no answer.
What's going on with Delta ?
The merger with NW killed their ability to provide simple customer service ?

Delta employee posting nude pictures of herself on Facebook is unacceptable!
http://www.facebook.com/home.php#!/profile.php?id=100002026669983&sk=photos

I logged onto my page and she is friends with someone I know and because he commented on her link I have to see her bare breasts! Wrong!

Grabbed my checked bag off the carousel to find my retractable handle broken. It no longer pulls out. After struggling to get my bag home, when I opened it, everything in my bag was a mess. Someone had opened my smalled cosmetic bag and left the zipper open and my body wash had fallen out. My bag was handled so roughly, the hard plastic bottle was BROKEN and my entire bag was full of red body wash. My shoes and clothing are destroyed. The interior of my bag's hard plastic has been completely shattered, creating hundreds of little black plastic chunks that are everywhere. They handled my bag so roughly, that they broke the handle of my hairbrush off! For twnty five bucks a bag, I expect them to take a bit more care!

Did Delta pick up the worst of NW Airlines when they purchased the company? From gate agents who route bags incorrectly from gates to their delivery service and customer service agents, I have never received service this poor in my 22 years of active travel.

What their website says they offer and reality are very different. I will not patronize this company again. American Airlines has won 100% of my travel business.

Delta staff lied about luggage compartments being filled on a flt. from MSP to Oakland. Took my bag, checked it to SLC. It's 33 hours later, still no bag. They say it's "out for delivery" but have no name or contact info. for the delivery service and offer no explanation for their errors. "Customer service" agents are not empowered to do anything, they might as well hire a robot to take calls.

On January 28th, 2011 (Japan) I tried to book a roundtrip flight from NRT (Tokyo Narita) to SEA (Seattle Tacoma) departing March 22nd and returning April 5th on the Delta.com website to visit my family. The total fee for the booking came out to 89, 350JPY. When I tried to pay for the ticket with my VISA credit card, I got an error message about my credit card. At first I thought that I input the wrong card number, so I re-input the card number and got the same message. After getting the second error message, I immediately called my credit card company (VIEW CARD) to find out my balance and the most recent charges.

They told me that the first charge for 89, 350JPY to Delta Airlines was approved, but the second charge was declined. Soon after the phone call, I checked my e-mail, but got NO flight confirmation message from Delta.

I then called Delta Airlines (+81 [protected]). The staff told me that there was no record of any ticket purchase under my name. I explained the situation to the staff and she asked me twice for my confirmation number. I repeated back to her that I only got error messages from the Delta.com website and then she asked me for my credit card number, which I gave her and put me on hold. While on hold, the call was disconnected. Then I called Delta again and spoke with Viana (another staff) and explained the situation again. Viana also told me that there is no flight reservation under my name and that if there is a hold on my credit card for 89, 350JPY, I need to get the credit card approval code and fax it to Delta at +65 [protected].

I called back my credit card company (VIEW CARD, telephone number +81 [protected]) and spoke with Mr Nakajima and he explained to me that their company policy requires me to contact the merchant and try to resolve the disputed charge and that they cannot release the charged amount from Delta unless they are contacted by Delta Airlines directly to release the charged amount. If I am unable to resolve the disputed charge, I would need to prove that I didn't receive the goods/services and then VIEW CARD will investigate the claim. However, that wouldn't happen until after the departure date of March 22, 2011.

I e-mailed Delta Airlines and Alicia Smith of Delta's Online Customer Support Desk e-mailed me back, telling me to call them INTERNATIONALLY (+[protected]) to discuss the situation because they were unable to contact me. I had no missed calls on my home phone nor my cell phone caller ID, but only an e-mail from Alicia Smith the following morning (January 29th, 2011 - Japan time).

What kind of a company is Delta Airlines, telling their customers to call them internationally, when they'll probably put you on hold for who knows how long? Also, how many other people are checking to see if their credit card was charged, when their online ticket purchase website says that the charge wasn't approved?

On January 28th, 2011 (Japan) I tried to book a roundtrip flight from NRT (Tokyo Narita) to SEA (Seattle Tacoma) departing March 22nd and returning April 5th on the Delta.com website to visit my family. The total fee for the booking came out to ¥89, 350. When I tried to pay for the ticket with my VISA credit card, I got an error message about my credit card. At first I thought that I input the wrong card number, so I re-input the card number and got the same message. After getting the second error message, I immediately called my credit card company (VIEW CARD) to find out my balance and the most recent charges.
They told me that the first charge for ¥89, 350 to Delta Airlines was approved, but the second charge was declined. Soon after the phone call, I checked my e-mail, but got NO flight confirmation message from Delta.
I then called Delta (+81 [protected]) Airlines. The staff told me that there was no record of any ticket purchase under my name. I explained the situation to the staff and she asked me twice for my confirmation number. I repeated back to her that I only got error messages from the Delta.com website and then she put me on hold. While on hold, the call was disconnected. Then I called Delta again and spoke with Viana (another staff) and explained the situation again. Viana also told me that there is no flight reservation under my name and that if there is a hold on my credit card for ¥89, 350, I need to get the credit card approval code and fax it to Delta at +65 [protected].
I called back my credit card company (VIEW CARD, telephone number +81 [protected]) and spoke with Mr Nakajima and he explained to me that they cannot release the charged amount from Delta until they are contacted by Delta Airlines to release the charged amount.
I e-mailed Delta Airlines and they e-mailed me back, telling me to call them internationally to discuss the situation because they couldn't contact me. I had no missed calls on my home phone and cell phone caller ID.
What kind of a company is Delta Airlines, telling their customers to call them internationally, when they'll probably put you on hold? How many other people are being fraudulently charged for airline tickets by Delta, when their online ticket purchase says that the charge wasn't approved?

I wrote the following to Delta complaining about the Extremely Rude Delta Employee who was working at the A12 gate desk in Atlanta on 11 Dec 2010 around 17:00 hours for the flight ATL to BWI- After traveling from Stuttgart Germany to ATL, I needed to catch my connection flight to BWI. The gate information changed last minute during my layover and I had to rush from one end of the Concorde A to the other end.

When I arrived to the new gate, there were several flights information posted regarding to the several different flights. Since it was close to the boarding time, I approached to the desk and to the man who was working for Delta to ask if I was at the right gate. He impatiently and rudely barked at me that I was at the right gate. While I proceeded to put my boarding pass in my bag, he loudly ordered me to sit down.

Finally, he started accepting passengers to board the plane. He was calling on zone one and two and I looked at my boarding pass which I was given in Stuttgart to locate my zone information. It was blank due to a misprint. So, I proceeded to the gate, to board the plane. He stopped me and based on my seat number, he yelled at me and told me that I was zone four in front of all the other passengers like I was too *** to know or read. He also ordered me to go back and wait for my turn.

At this point, the board was announcing for zone three passengers. A black elderly lady who had a zone three pass approached to the gate. He yelled at her and told her it was not her turn yet. Within three seconds a white lady approached to him with a zone three pass, and he let her go through. I waited to be the last person to board the plane. Then I approached to him and asked him if it was OK for me to board the plane now, would he permit me to do so. He angrily tore my boarding pass and threw it at me instead of handing it to me as a whole.

I am a 48 year old woman who works as a Senior Systems Engineer with a Master's Degree. I have travelled around the world (26 countries, 100's of cities) with all kinds of different airlines and I have never been treated so poorly in my entire life. Where does Delta find these ### as employees? This was my second Delta experience after the crash landing experience I had about 15 years ago. It took me 15 years to get the courage to book a flight with Delta again.

I resent the fact that Delta employees find the courage to ridicule respectable passengers, ridicule me three times within the 20 minutes I was in contact. In addition, the flight was about 15% full. There were about 15 passengers left to board the plane. He absolutely had no reason to mistreat some of the passengers as he did. Unfortunately, I was not able to read this man's name plate which was deliberately tarnished. The flight attendants did not know his name either.

I asked Delta to figure out who this white man in his late 20's or perhaps early 30's with short hair based on the information I provided to them. I wanted his name and I wanted to know what kind of disciplinary action Delta will be taking. Neither Delta nor any other airlines does not need an employee like this person who lacks the professionalism required for their customer service and rudely barking orders at their passengers who pay for their salaries.

And this was not all. In my flight from Stuttgart to Atlanta, one of the passengers opened up the overhead compartment and dropped a 20 pound bag on my head and shoulder. When I told the flight attendants, one showed up with a thorn scrap paper to write down the notes about the incident. The guy denied the whole thing and they let it be. I suffered the symptoms of a minor concussion the following 48 hours. My neck and shoulder still hurts after a whole month. I could not believe how unprofessional the Delta flight attendants were!

It has been three weeks since I wrote to Delta and surprise surprise no response! I guess I should not expect any acknowledgement from Delta after reading all the other numerous complaints at this web site! I will never fly Delta again even if it was the only airline left on the planet

Well last August we booked a flight over the phone from Indy to LA. The flight was in September (so we booked a month in advance). When we called back a day before my flight to check on the tickets, they said my tickets were gone because we didn't call back 24 hours AFTER booking the flight to confirm the tickets. Mind you, we've never booked plane tickets before so when we called to book them we listened carefully on everything we were supposed to do. I can promise you they NEVER mentioned having to call back 24 hours AFTER booking the flight to confirm the tickets. They said you can call back in 24 hours if you want to CANCEL. That's it. So we tried getting a refund because this trip was kinda important to me, I NEEDED to be somewhere on time, So we thought we would just get our money back and purchase the tickets again. We were wrong. They told us there was nothing they can do about it and that it's pretty much our fault. We kept calling for hours trying to speak with one of the higher ups but still no luck they ALL said there was nothing they can do about it. So not only did I miss the event I had spent all year planning, all the money I had saved was pretty much stolen from me (750$). Now I'm not sure if you actually are supposed to call back 24 hours after booking a flight, maybe they were being honest. But all I know is they never TOLD us this. In my opinion, I got scammed and you can be damn sure I'll never book through delta again.

Delta Airlines cancelled our flight home at 2am on Christmas. As we were asleep at the time, we were unable to make alternative arrangements. The weather was clear at 2 am and snow was not expected until 10 am at the earliest
It took over an hour to actually reach a customer service representative. We were told there were no flights and that they couldn't transfer the ticket to another airline but they could refund the ticket. We were transferred to the "refund department" who stated they could move our ticket. At this point we were considering driving home but suddenly we couldn't get a full refund.
We were then told that we could get a different flight out of a different airport. After I asked them to confirm the seats, that flight was unavailable. The best they could do was another delta flight 23hrs later. At no time did they offer any compensation for the fact that we were going to loose two days wages and the cost of the person watching our house.
Weather is uncontrollable, but to cancel flights hours before the weather even started at a time when no one can make alternate arrangements is reprehensible.

On December 11th I purchased 2 tickets (one reservation) via Orbitz for a flight on December 12th. When I realized I couldn't make the flight, I cancelled my reservation (both tickets) right away. Because I wanted to verify my cancelation I called orbitz who again verified that the reservation had been cancelled. I was refunded the entire amount of the tickets within 2 days($388.80).
On December 15th I recieved a charge on my bank statement from Delta Airlines for one ticket ($194.40) Delta had used my credit card information to charge me after I had been refunded for the tickets that I had cancelled within 24 hours of purchasing.
I have spoken to Delta who says they are investigating the problem, and will not refund my money until after the investigation; they say the investigation will take aproximately one month. Until then, the person whos name is on the ticket that Delta purchased with my credit card information, can use that ticket to fly, at wich point I will not receive my refund.
I currently have in my possession the cancelation confirmation (from Orbitz) and my bank statement showing the amout Delta has unrightfully deducted from my account. The ticket numbers, flight information, and the names of the Delta and Orbits employees I have spoken to; 4 different people on seperate dates who could not solve my problem or give me any answers.

-Alanna D. N.

I recently purchaced a ticket online on 12-15-2010. When I checked in luggage and boarding pass the night before online like requested, I did not realize the ticket I received was for the incorrect time until I was at my gate. I was given a seat on my correct flight(delta 1088) and was assured by three delta assistants that my baggage was going to be at the airport that my flight was changed to. When I got to baggage claim my luggage was not there. Customer service said they had make a mistake and that my luggage was never put on my new flight. I was also told they would call when my luggage was found. It is now a day later and I have heard from no one. Not only is it very inconvenient not to have any of my clothes, but I also have several very important medications that I am not able to take. It has done nothing but cost me more money(for emergency refills on my RX) and I feel I need some type of compensation for this. I am requesting the $50.00 that I had to pay to change my flight and no charge on baggage fee on my return flight. I am very dissapointed with Delta's customer's service and lack of concern for a customer who has been flying with Delta for over twenty years. My nephew flew TranAir and came to Minnesota from Georgia without any complications. If I recieve no compensation I will be leaving Delta and recommending others to do the same on my Facebook profile!

I flew first-class from JFK to Tegel on December 20. When I arrived at Tegel, my luggage was not at the airport. I waited 2.5 hours to speak with a representative from GlobeGround--the company to which Delta has outsourced baggage handling at Tegel. GlobeGround said they had no trace of my luggage and that it might take a week to recover it.

When I arrived at my hotel, I looked on Delta's lost-baggage web site under the file number provided at the airport by GlobeGround. According to the website, there was no trace of my luggage. I attempted to reach Delta's lost-baggage number. I was on hold for 30 minutes before giving up the first time. When I called back an hour later, I could not get through because of a constant busy signal. After trying for 30 minutes, I got in touch with one person who told me there was no trace of the baggage and that I should call back later. A few hours later, I called back. Again, I had difficulty getting past the busy signal. Once I did, I had to wait 40 minutes to speak to someone. According to that person, my bag had been "released" but the representative could not explain what that meant and suggested that I call again later. I called hours later. I had to call over 15 times before getting past the busy signal. Again, I had to wait almost 40 minutes to speak with someone. This time, I was told that the bags had been taken to Tegel at 2 PM on December 21 and that I should contact Globeground about this matter.

I contacted Globeground via email, but they didn't have a record of the bags being release. So I again called Delta (again, had to call more than 15 times to get a non-busy line and then had to wait 40 minutes to speak with someone). That person indicated that the bags had been delivered to Tegel and that the matter was closed from Delta's perspective. I was informed that I had to deal with Globeground from now on. I returned to Tegel airport (a 40-minute trip from my hotel) and waited 2.5 hours to speak with a representative from GlobeGround. They informed me that Delta had not informed them of any bags arriving in Tegel. They told me to go the baggage claim area. I did so, and waited 40 minutes to speak with someone. That person checked the baggage area (I was not permitted to look in the room for security reasons), and informed me that he could not locate my bags. He suggested that I contact Delta. When I told him that Delta had closed the matter, he shrugged his shoulders.

Unfortunately, certain prescription medication was located in my luggage. While I had enough in my carry-on to last me a few days, I did not anticipate being told that my luggage was likely completely lost for my entire two-week trip. As a result, I will need to cut my trip short after having spent most of the trip in the airport or on the phone with Delta. There is still no trace of my luggage, and Delta has ruined this vacation.

I have been a skymiles member for several years and have chosen Delta over other airlines. Never again. After this trip is over, I will be removing myself from the Skymiles program, de-activiating my American Express skymiles card, and will make my experience well-known to my friends and professional colleagues. I understand that I'm just one customer and that my business going elsewhere doesn't make a meaningful difference to Delta's bottom line. If I convince my friends and colleagues to stay from Delta, that impact won't be significant either. But maybe the disgraceful way that I've been treated will mean something to someone who takes pride in his or her work. Regardless, I'm taking my business to other airlines that take customer service seriously and that realize that when someone spends a significant sum of money on a ticket, the airline has a responsibility to ensure that the traveler and his luggage arrive safely at the destination.

An employee named Samuel Long is fraudulently selling boddy passes for International Travel knowingly to him that international body passes are banned. Sam Long gets part of the monies sent to him via western union and never issues the passes. He never refunds the monies and he gets very rude. THIS IS BAD, FRAUDULENT AND A BIG SCAM. HE NEEDS TO BE FIRED. Delta needs to monitor such employees and not get bad PR.

I have request my full refund several time I spoke to Ms Susan Tolbert and Rebecca and several others in your Corporate office...they have been promising me my refund since 2009. I have fax them the copies of my ticket several times also, in January, July and October od this year 2010. The Dept. of Justice have contact your company and was told the same thing that I would get my full refund...However to this day this have not been done...they sent me a voucher of $250.00 to use. I would appreciate it, if your company would please sent to me my full amount of my tickets. The ticket was for a round trip I paid $1, 238.48. I know that the money will not break Delta and if not I will be getting help some other way.
Regards,

Rosalind

I posted this comment to Delta's customer service email on 10.27.10: On October 17th my flight to White Plains was delayed several times and then I received an automatic notification and phone that the flight was canceled. I held, at that time, a first class seat. I called an agent from the agent phones by the gate, she rebooked me on another flight that evening to Newark so I could get near my final destination that day. After rebooking me, she told me that my flight was NOT canceled and that I had to go to the gate to get back on the flight. At the gate I was told by the agent that she could not get me back on the flight and could only put me on standby TO THE FLIGHT I HAD A FIRST CLASS TICKET ON. After several hours, several delays later, another agent was able to get me a confirmed seat on the flight. By then, it was 7:30 pm (a 3 1/2 hour delay later) and then Delta canceled the flight. At that point, I could not get on any other flights that would even get me into the northeast that evening and had to get rebooked on the first flight to Newark the next morning. I had to spend the night in an Atlanta hotel and Delta would not give me my bag so I had no clothes or toiletries. I got to the airport at 5:30 am Monday morning, in the same clothes, 2 hours before my rescheduled flight to ensure that there was ample time to pull my bag and get it on my flight. Upon landing in Newark at 9:30 am, my bag was not there and I was told my luggage would be there by 11 am. I was driving 2 1/2 hours north of Newark Airport and was assured they could get me my bag at my hotel by early that evening. My bag was not at the hotel at 6pm, 10pm, midnight, 2:30 am and after multiple pleading, urgent, tear and anger filled calls with Delta baggage, my bag arrived at 4:30 am on 10.19.10. I had worn the same clothes since 10 am Sunday morning 10.17.10. When asked by Delta why I had not bought additional clothes, it was because everytime I called Delta, they would tell me that "my baggage would be there momentarily". Every Delta Agent and Customer Service Representative I dealt with during this series of harrassing events, except for the Medallion Customer Service Line, was rude, short, unhelpful, indignant an some were outright ugly. I had one of them hang up on me. After all my inconveniences, aggervation, and mistreatment by your staff, on top of missing a half of day of my very important business meetings and sleeping in the same clothes for two nights, the only consolation given by Delta was a $100 voucher for my troubles. It would take much, much more than that to compensate me for the anguish I experienced at your hands. I have been a very loyal Delta business traveler and have always looked favorly upon Delta and my experiences with your airline. However, after this extremely negative and distressing experience I am no longer going to travel your airline, will switch my Delta American Express to another carrier and have no desire to have any future dealings with Delta. I'm not surprised that I saw a recent survey that ranked Delta #1 in customer complaints. You are definately not the airline you used to be. I received the following reply back from Delta on 10.17.10: Dear Ms. Schmidt, RE: Case Number 1800387 Thank you for your email describing your unpleasant flight experience while traveling with us recently. On behalf of every one at Delta Air Lines, I sincerely apologize for the inconvenience caused due to the cancellation of our flight, baggage delay and poor customer service. We realize that our passengers expect their flights to operate as scheduled, and your dissatisfaction with Delta is undoubtedly understandable. I comprehend the frustration you experienced when our Delta Flight 5481 operated by Atlantic Southeast out of Atlanta was cancelled due to the mechanical reason and realize your travel plans were disrupted. Further, I distinguish that interruption of this flight caused to stay overnight, resulting in missing your important business meeting. Feedback like you have provided will help us to improve our overall customer experience. Furthermore, I understand the inconvenience you were caused with your baggage. It is disheartening to learn that you had to stay two days with the same cloths. Like you, we certainly wish that instances of mishandled bags never occurred. Further, I understand, there is no excuse for rude or uncaring service. We know that we have an opportunity to make a good impression each time we serve a customer. We regret that your experience were not up to our high standards when at different time you contacted our baggage service center and our agents were totally rude, unprofessional and unfriendly with difference of reply. Please know, it is our policy to take special care to provide the services requested by our customers, and I was embarrassed to read your report of how you were treated by our agents. I certainly realize your discomfort when you did not receive the service you expected and should have received, as we expect our team members to be helpful and professional at all times. Please know I will be sharing your comments with our appropriate Customer Service leadership team for internal follow up. While we cannot alleviate the circumstance you detailed, we would like to extend a tangible gesture of apology for the hassle caused due to the irregularity of our flight lack of customer service and baggage delay, we would like to extend a tangible gesture of apology for the hassle caused due to the, I have added 20, 000 bonus miles to your SkyMiles account. Please allow three business days for the miles to appear. Ms. Schmidt, we want to recognize you as a valued Silver Medallion member and again appreciate your taking the time to document your concerns. Your patronage is very important to us and we trust that your future travel experiences will be entirely positive and without incident. Sincerely, Selastin P. Xavier Coordinator, Customer Care Delta Air Lines/KLM Royal Dutch Airlines _____________________________________ I want to point out Delta did post 20, 000 skymiles to my account, but the minimum skymiles necessary to get a free flight is 25, 000 miles. I still do not feel compensated for my grievences and do not plan on traveling with Delta again.
Damage Resulting
I missed a half day of business meetings with a very important client, when I did get to my meetings on Monday 10.18.10 I was wearing jeans and a knit top that I had worn to travel in on Sunday. I had to stay up almost all night on 10.18.10 pleading to get my bags delivered to my hotel as I laid in the same clothes I had been wearing for for almost 48 hours. I was raged and an emotionally disturbed. As a normally even-tempered, composed and nice business professional who always asks nicely first, I have never cried and screamed at a customer service representative in my life. Overall, it was the worst business traveling experience I have ever had, and I am a frequent business traveler.

Delta Airlines will not honor me my $1300 credit because they say it has already expired. I was not aware of the expiration of my credit nor did I receive any information regarding the stipulations of credit for a canceled flight.

I purchased a ticket last August for the end of October 2009, I canceled the flight due to medical issues. They wouldn't refund my money and said I have credit for one year. I was under the impression that credit started from when the flight was suppose to fly out, which again was in October 2009.

Now ready to travel again, I call up Delta to check in on this credit. They tell me it was already canceled! They said the year credit actually started when the ticket was purchased, which was August 17, 2009. So, when I called them it had been 1 week expired. I tried explaining my situation and they wouldn't even budge. Also come to find out that I would have had to have flown within that year. I was also under the impression that if I had purchased a ticket within that time frame I could fly when ever. So, they tell me no and there is nothing else they can do. The credit expired!

I say bogus! Credit is credit and I should be able to use that credit when ever I want! It's not like I'm inquiring about it years later, honestly it was a week and I thought I still had two months.

Thanks for nothing Delta Airlines! You Suck!

I have been posting this on several different sites and trying my best to get the word out for people to choose an alternate airline...

Incident = Upon making plans to fly to North Carolina in October, I made my initial reservation for only me through Priceline.com with no problems. A couple days later, we decided to add a ticket for our youngest to travel with me. Upon finding out that I could not purchase her ticket through Priceline, I called Delta, and was told I could purchase it through their website.

I proceeded to attempt to make her reservation. Delta's website would not accept my Visa check card number. I was given a message stating that this card number could not be accepted, and to try another card. I do not have any other cards, so I called Delta. I was advised to try a different browser, as the one I was using may not support their website. I tried that, and got the same result, so I called back. This time, I spoke with Heather, who thought it was odd, so she offered to try entering the information for me. She did that, and also received the same message. She informed that I could use a friend's credit card, and she would waive the normal $20 fee for making a reservation by phone...which by the way, I feel is a little ridiculous. I agreed, and called a friend. I called back about 30 minutes later to confirm the reservation for my daughter, and spoke to a different representative who was unable to transfer me to Heather. I went through the process with her once ag

ain, and when she gave me my total, it was $20 higher than I was previously quoted. She explained the $20 fee, and I explained that the fee was to be waived due the problems with the website not accepting my Visa number. She refused to waive the fee, so I asked for a supervisor. I was then connected to Junaid. Again...I explain the whole story, and again was refused, and was told by Junaid that if I didn't want to pay the $20, I would have to go back online and make the reservation myself with the friend's cc number. although frustrated, I proceeded to do so. Of course, Heather had kindly offered to hold that reservation for me, so when I tried to book seats next to mine for my daughter, they were taken on the reservation being held. So, I had to call back again, and ask for the seats to be released. When that was done, I continued on to purchasing her ticket. After entering the credit card information, I was directed to a screen to verify the credit card, which asks for t

he last 4 numbers of the SSN of the card holder. Obviously, I'm not going to ask anyone to give me that information, as I don't find it acceptable or appropriate. So, I call that friend, and she has to make the reservation for me, which she agrees to do.

Finally...5 hours after starting this process, I had confirmation of a ticket purchased for my daughter.

The following, I was balancing out my checking account, and discovered that Delta Airlines was holding almost $900 against my checking account...4 separate transactions from each time the attempt was made to purchase a ticket.

I immediately called Delta Airlines and got the number for their corporate office. I called that number, and after remaining on hold for over 15 minutes, I explained my situation to them. I was told they would not release any funds until I retrieved all the necessary information from my bank. I called the bank and got that information, and called Delta back yet again. It was explained to me by Delta, that the necessary fax would be sent in 2-3 business days for the funds to be released. I explained that this was not an option, as this was not due to my error, it was an error with their website, and I would have several checks trying to clear my account...for rent and for bills...that would be bouncing before that time. After an hour on the phone, I was told the fax would be sent to my bank.

The bank had not received that fax by the end of that business day. So, on the phone to Delta yet again... and I'm told the fax was not sent, but was put in queue to be sent within a couple days. Again, I stress the importance of clearing this matter up immediately, and I'm basically told "too bad so sad". Meanwhile, my rent check bounces.

I try several more times to contact customer care at Delta Airlines, and get a recording stating that they are experiencing a high call volume, and are not taking calls.

I've sent more than one email to them explaining my problem, and have stated the only way to satisfy me, as a consumer, at this point, is for me and my daughter to fly for free in October. I have gotten no response.

I will continue to try contacting them. In the meantime, I am telling everyone that I possibly can to never fly Delta Airlines. And I, myself, will certainly not have them on my top list of airlines to use ever again. Their complete lack of customer service is beyond disappointing.

I will continue to spread the word wherever I can to not fly Delta.

And I will also plan on shipping my belongings to where I will be staying as 1) I don't trust Delta to get my luggage to my destination and 2) I've discover that their charge per bag is $60...outrageous!

Also...on another sidenote...my bank tells me this is a frequent problem they have Delta Airlines, but have not had this problem with other airlines. That tells me that Delta Airlines has a faulty system that they choose not to change.

Nice way to lose customers...

Damage Resulting = I have to try to explain to my landlord, and anyone else whose checks have bounced from my account, what happened, and how it is not my fault. Neither Delta Airlines nor my bank will agree to composing and official letter from their companies on their company letterhead to prove this was not my doing...