Delta Air Lines
Reviews and Complaints

One of our two checked bags of a flight from BZN to BTR on Tuesday September 14, 2010 did not arrive at our final destination. It is now Friday the 17th and I have received no word about the bag. It was scanned at BZN, but has not been heard of since. There were two RJs arriving at BTR at the same time with fewer than 100 total passengers combined. There were only two baggage handlers to unload and load both planes. It took over 30 minutes for the bags to arrive at baggage claim. One of our bags was not among them. After waiting to file a lost baggage claim we took a taxi home in rush hour traffic for a $50.00 taxi fare that usually is under $30.00. I check frequently on the Delta website for the bag with the same "Sorry" message. I even called and was on hold for 18 minutes and the person answering said that she would email MSP to see if they could locate the bag. I asked her to call, but she said that they do not answer the phone. If I have no news about the bag on the 19th I will file a claim for over $750.00 and it will take 6 to 8 weeks to be processed. As a Medallion level flyer I think I deserve better service than that.

Delta charges an "Unaccompanied Minor Fee" of $100 when traveling and under the age of 18. Other airlines do not do this. They claim they incur additional liability and provide special services to the minors. They don't provide any special service at all. The worst of it is they charge you this fee when you arrive at the airport. They don't tell you upfront and transparently when you actually purchase the ticket. Another hidden fee scam.

Finally, if you don't put down the correct person who is picking them up at the end of the destination they will hold them in the airport. The mother of the two girls traveling came to pick them up and Delta would not release them to her. All they could respond with is, "its our policy." They offered no solutions.

BTW, the girls traveling were 17 and 14 and travel often. It wasn't as if they were 5 and vulnerable. I understand if you asked for the service or if they told you when you purchased the ticket, but to claim it is for additional liability reasons when other airlines don't have the fee is ridiculous.

I purchased two airline tickets for my son and I we were at the airport 45 minutes before departure we had carry on bags. I confirmed my flight and printed out the flight information and walk to security and showed him papers I printed, I was told by security you need to print your ticket, I said, "isn't this the ticket" he said, "no, you have time to print your ticket".

I proceeded to the ticket machine where half the machines were broken, Delta was the only airline that had a crowd of people the other airlines were 3-4 people at most, I reached the machine 28 minutes before the flight and it denied me the tickets I walked to the delta counter where there were a crowd of angry customers that had the same problem as I, there was no way we would have missed the flight if the ticket was issued 28 minutes before take off.

My son needed to be on that flight because he was attending his first day of college, so I had to purchase another ticket for him to take another airline to get him to his destination at cost me $497.00 to get him on another flight.

I had to pay Delta $150.00 for a change fee and return to the airport the next day for the next available flight I felt that I should not have to pay the change fee because of their misinformation and horrible customer service skills, parents of other students were on the same flight they arrived 30 minutes before the flight and waited 20 minutes in the waiting area of Delta before departure it took them 7 minutes to go through security, the parents said, "the flight was over booked, Delta was offering people to sell there seats for $400.00 for future flights. I was out raged by what I was told by other parents. I do not feel that I should have been charge a change fee and had to pay for my son to take another flight. I would like a refund for the ALL the money I spent with Delta my sons ticket and the change fee.

I flew to USA on 08 Augt '09 + Delta (JNB - Atlanta - Dallas) - a total of 19 hours! I was located a window seat despite requesting an isle seat (I am diabetic and need the bathroom regularly). A very large (obese) lady was in the middle seat & spilled over onto my seat and numbed my leg as well. I could not access the isle frequently. The flight was uncomfortable &I was told by my American family to claim compensation from Delta as they should have booked 2 seats for such a large person. Ms. Colaco offered me a $50 credit on future flight booking to be used within the next year. I advised her that mileage would be more practical because I couldn't travel to USA again.. She was most inflexible and astounded about me asking for compensation! My ticket cost $2000 and I could not use the expensive seat I paid for! When I complained on their website about their poor customer service, Ms. Colaco replied to me again - even more surprised at my complaint and told me that I could not expect 'any further compensation'. They were slack in checking this passenger in in the first place. I was discomforted and expected Delta to assist me with my future flights. NEVER DELTA again!

If you’re vegetarian don't book a flight using delta airlines! I recently flew back from nice to jfk and I was served chicken in a vegetarian meal! The meal was labeled vegetarian that excluded any sort of animal products.in my first bite I thought I was just eating rice and vegetables but to my great dismay there was chicken and I immediately spit it out! I called the hostess and asked her how they could let this happen as I vowed to be vegetarian for the rest of my life for humanitarian religious reasons and this went against everything I believed in. Anyways, even after I showed the hostess the chicken she argued with me saying it was tofu. I told her to touch it and she realized it was meat and apologized. The salad even had chicken in it. The airline hostess said they never check the meals because it comes from a catering business and they just serve them.

This is a huge problem! If the people serving your meals don't even know what they are giving you then who knows what you will be eating! The airline hostess then asked if there was anything they could do to make the rest of my trip more enjoyable but what could they do? It was too late there was nothing they could do but to make sure this doesn’t happen in the future for other vegetarians. This was lesson for me and other vegetarians to be more careful and look through the food even if it is labeled vegetarian before eating on an airplane or at a restaurant.

This was also an important lesson for delta airlines to have their staff more aware of what they are serving and buy food from catering companies that are reliable in their services. Delta needs to improve their customer service for the welfare of humankind. I’m never flying delta again! I’m sorry if this has happened to any other vegetarians on airplane flights but know that it is only a mistake if one has not learned their lesson. I hold no anger towards the hostess, delta or any other companies but I cannot promote injustice, violence, and intolerance. Therefore this compliant is to spread awareness about the lack of regulations in the food and goods being served in large corporations that are more concerned about profits rather than customer service.

Dear Delta Customer Service,
 
I write to you with a number of concerns with our Delta flights on a recent family vacation where we flew from San Diego to Green Bay, WI.  We have made this trip many times before (when we flew Northwest) and have never had any issues.  This recent trip, unfortunately was a travel nightmare for my family.
 
As SkyMiles members, and the only family on our flights with with 3 small children ages 5 and under, we felt the level of service we received was outlandishly poor and I write to communicate our issues in hopes of avoiding such a terrible experience again (for my family and other families that fly with Delta).
 
It is possible that the crux of some of these issues lie with the customer service received in Green Bay, an airport I doubt would be functioning at all without the business derived from the Packer team travel and Packer fan travel (my guess is the issues we had don’t occur during football season).
 
I request that our trip be refunded/repayed in full, including the price of the car seats ($225), $20 taxi fee to and from the hotel due to lack of shuttle space, and travel vouchers for my entire family and nanny (all 6 of us) for a future flight, hopefully one that is more enjoyable, to a destination of our choice for vacation.  I look forward to hearing from you.
 
Here is my contact information:
 
Name, Mary Wohlford
Mailing Address
SkyMiles #
Phone number where it is best to reach me
 
Below are the details of concern from our trip.
 
 
Issue #1
Delta Flight 3167:  Detroit to Green Bay (5:25 PM, Friday, July 23)
• 5:25 Flight cancelled due to mechanical problems
The plane had no power (no AC) so passengers were told to get off and that we could reboard when problem was fixed.  As we got off the plane, the boards showed that our flight was cancelled, but we had never been informed of this.
• Next available flight was at 7:25 PM.  That flight was delayed 2 hours and 20 mins.
• We were made to fly standby behind 12 other customers because of the “size of our party” (6).
1. We were made to walk 10 gates to find a Delta agent to assist us in rebooking and then had to wait 30 mins. before that agent would confirm that we were even on standby.
 
2. After securing our standby tickets, we finally landed in Green Bay at 10:45 PM, 5 hours later than scheduled.
 
• Nothing was offered to us for our delay or cancellation.  We were not issued any vouchers for flight or food.  No apologies were issued.
 
 
Issue #2
Delta Flight 2974:  Green Bay to Detroit (4:10 PM, Saturday, July 31)
• 3 hours before the scheduled take off, our flight was delayed 30 mins. due to mechanical problems.
• Flight was delayed 3 times due to mechanical problems: 1) 3 hours before the scheduled take off, 2) again after the scheduled take off time, and 3) as we were finally (we thought) being checked in for boarding and waiting on the gangplank.
• Flight was cancelled at 7PM, 3 hours after the scheduled take off.
• Offered $6 meal vouchers, but not one restaurant was open in the airport.
• Complete mishandling of rebooking for our party:
1. We were unable to book any other flights because we were still showing up as “seated” on the Green Bay to Detroit flight. (Everyone else around us was able to rebook.)
2. We were told that we were “no-shows” on our Detroit connection to San Diego, even though we were not able to make the flight in question due to the mechanical problems in Green Bay.
3. After being disconnected from Delta multiple times on different phones, an agent at the gate (Daniel G.) told us to just get off the phone and that someone would help us to rebook tomorrow (Sunday).
4. We were told that the only way we would get home before Tuesday (three days later) would be to split our family of six up and to send two parties of three on two separate flights.
a. Agent would not disclose the flight times being considered for this split nor which passengers were to make up the two parties of three.  (This was vital information as three of the six passengers in our party were children under 5 years old!)
b. Agent was on a personal cell call as he was arranging our alternative flights, and was unable to answer our questions or hear our concerns.
c. After finishing his personal call, the agent informed us that the two parties would be 1) Mary (mother), Aimee (babysitter) and Gracie (5 yrs) and 2) Burnet (father), Burnet, Jr. (5 yrs) and Liam (3 years).  I (Mary) asked if the tickets could be switched so that I could be with the two young boys and my husband could be with our daughter and our babysitter.  I was told “No”, even though no flights had been booked and no tickets had been printed.  We were forced to fly in these two groups, despite my pleas to swap two of the tickets.
 
• Transportation (shuttle) was full from the airport to the Delta arranged Ramada, so we had to take a cab. ($20)
• Ramada split our family as well, putting us on two different floors.
• We were appalled by the Delta arranged accommodations: no working television, no working AC, and a cockroach on the ground in the room.
• $60 hotel vouchers did not cover the entire cost of the room.
 
 
Issue #3
Delta Flight # ______ : REBOOKED FLIGHT- Wohlford Group 1
Green Bay to Minneapolis (9:15, Sunday, Aug. 1)
• 7 hour layover in airport (with 5 year old)
 
Issue #4
Delta Flight#_____: REBOOKED FLIGHT- Wohlford Group 1
Minneapolis  to San Diego (5:10, Sunday, Aug. 1)
• We had no luggage upon arrival.  Suitcases and car seats were still in Green Bay.  Without luggage and car seats, to avoid legal ramifications and appease my own safety concerns, I was thereby forced to purchase a car seat.  (I later had to purchase another 2, as our luggage and car seats did not arrive with my husband and sons a day later)  Total cost for 3 car seats= $225
 
 
Issue #5
Delta Flight # 2919:  REBOOKED FLIGHT- Wohlford Group 2
Green Bay to MSP (5PM, Sunday, Aug. 1)
• Party of three Wohlfords (father and two sons) were told to come at least one hour early to ensure they would get seats together.  They were the first to arrive at the gate at 3:30 PM, but were told this was too early and they would have to wait.
• Flight was delayed.  But while this was showing up on the boards in Minneapolis, the passengers in Green Bay had never been informed of the delay.
• Flight was canceled due to mechanical problems, 1 hour before scheduled take off.
• No travel vouchers offered, no rebooked flights confirmed, and no attempt to even get them onto another airline or rental car to another airport.
• Forced to stay in Green Bay another night.  
1. No luggage for the night- all was booked with first Wohlford party
2. No car seats for the night- all were booked with first Wohlford party
 
 
Issue #6
Delta Flight #_______: REBOOKED, REBOOKED FLIGHT- Wohlford Group 2
Green Bay to MSP
• No accommodations were made by Delta to seat my husband with our two sons despite repeated requests and attempts.  Individual passengers felt sorry for the situation and the three were finally able to sit together.
 
 
Issue #7
Delta Flight #_____:  REBOOKED FLIGHT- Wohlford Group 2
MSP to San Diego
• Again, no accommodations were made by Delta to seat my husband with our two young sons despite repeated requests and attempts.  My husband was finally able to secure a seat with our youngest (3 years old) but our 5 year old was forced to sit by himself.
• Meal vouchers (issued by Delta) were denied by Delta airline attendants when my husband attempted to purchase snack boxes for the boys in flight.
 
 
 
 
 

I had a confirmed reservation for Delta Flight #DL1299 on 7/20/10, from Salt Lake City to Kona Hawaii. Both my Delta confirmation and boarding pass denoted this was non-stop SLC to Kona. However DL1299 stopped at Los Angeles and the Kona passenger put aboard another Delta flight, which was 4 hours leaving LA due to mechanical problems. Consequently, I missed a connecting flight in Kona, and a very important business meeting in Honolulu. Had I know Delta's confirmation and boarding pass were deceptive, I would have taken a direct flight aboard either United or Hawaiian airlines

My wife and I collected Northwest miles in one account. Delta rolled the miles into my wifes name and now will not allow us to combine our miles even though it's the same Amex Account. We decided to go with Sky Miles since you get a free companion ticket just for signing up. First i booked a Frequent Flyer trip and entered the wrong date. I called Delta got no satisfaction, but was charged $100 for a typo. Then my wife tried booking a 'free' companion ticket just to find out that the fare jumps over $100 when you enter the code. I'm dumping my Amex and hope that someone breaks the monopoly Delta has in Minneapolis. What a joke of a company.

I tried booking a flight for my mom to go see her grandkids. We got the information filled out, entered my credit card information, and the transaction was blocked by something called "verified by Visa", an "extra level of security" as they call it.

Ok, so I am given a customer service number to call for Visa. I call them, they try to help, but it keeps blocking it. They tell me they will be calling me back some time today and they can get it unblocked. They call me at 8:30 this morning, a very nice lady, and we try to rebook the flight. THE TICKET PRICE HAS GONE UP OVER 180 DOLLARS IN A FEW HOURS FOR THE SAME FLIGHT!

So me and the Visa rep call Delta and they say nothing can be done. We explain that their system, verified by visa, blocked the transaction at the old price and I have the Visa rep on the phone to verify that I tried to book these flights at the old price. Delta stays steadfast on them not being able to give it to us at the old price because we didn't call them yesterday. The ****ING INSTRUCTIONS ON THE SCREEN SAID TO CALL A 1 888 NUMBER THAT WAS THE CUSTOMER SERVICE NUMBER FOR VISA, NOT DELTA! We followed the instructions to the letter and delta says we messed up because we didn't call them last night. **** them! That's not what the instructions said to do! We put in a call to corporate headquarters and do not get a call back. I get transferred to someone with Chase bank, who is with my Visa card company, and he is VERY concerned that I still don't have a flight booked. He said, "Let's get that done first." So, we call Delta and book the flight that way. The total is $441, the original flight total was $261.60 last night at 9pm when we originally tried to book it. The visa guy said, "Look buddy, you've been great about this and you're a fantastic customer. We will reimburse you for the difference." Now keep in mind, "verified by Visa" is connected with Delta, not visa. Visa is NOT at fault for the transaction not going through, Delta is, yet Visa sucked up the 180 dollar cost.

How about that for fantastic customer service? The lady I spoke with this morning, the guy I got transferred to (both wonderful AMERICANS) got the job done. My mom was trying to book a flight to go visit her grandkids and isn't comfy putting her CC info up on the internet so I used my card for her. Throughout the ordeal she was almost in tears, if not in tears, behind me listening to me get told nothing could be done, and working with these people for 2 hours. When I finally got the guy to tell us he'd reimburse us, my mom told him, "God bless you!"

Visa came through for us. I am VERY IMPRESSED with how I was treated! Thanks Brett!

I would AVOID delta airlines at all costs. They set up a card verification system that doesn't work and if you follow the on screen instructions you get ****ed in the ***.

My complaint is against the attendant at the RSW (Fort Myers, Fl) gate C4, FL#2587 5B&C, 3:40PM Departure, on June 30, 2010. My husband and I were sitting in the gate area, waiting to board on our flight home. The attendant, a medium-light haired, stocky woman, (who, I might add, was very much ungroomed, messy hair, clothes not crisp looking) was very rude to myself and husband. My husband, is handicapped, needed wheelchair assistance, which was noted on our ticket, and had to request several times for assistance. My husband had tremors very bad that day, and could not even hold his boarding pass. This attendant, approached us several times, (basically, harrassed us!), kept looking at our carry-on luggage, came up to us and rudely stated that our bags and one piece of luggage was not acceptable. I had told her, that we travel many times with this same luggage and bags, and have no problems with it. She then, came back over to us, picked up my carry on luggage, took it to the area, to check to see if it would fit. After all of that, it did fit! Then, she proceded to advise us, that our other carry on totes "had better fit"! Not only, did she embarrass us in front of a full flight of people waiting to board also, she then, in front of EVERYONE, advised me, "that she had better not catch me carrying on more than two bags!" I had advised her, that I always have to carry my husbands carry-ons, as well as, mine. She then replied again, " I had better not catch you carrying on more than two bags!" I had advised her that I again, needed the wheelchair assistance, and needed the help. Finally, she did get the wheelchair and assist us down the ramp to the plane! When approached by the flight attendants, was greeted and assisted by them in a very pleasurable manner. (Our flight was THEN, very enjoyable)! We fly delta very often, and prefer this airlines, over any other, and we do not appreciate this type of behavior. After all, this was not a free flight!) This young lady, should be retrained, and shown how to treat disabled customers! A little lesson in grooming, would very much help with YOUR name! I look forward to a response to this complaint.

If you can use other airlines, do it.

Complaint 1: I was flying to a foreign country with Delta and its business partner. The latter part of the flight was operated by its partner. In the itinerary, only Delta flight number was shown. After 3 phone calls and spending approximately 60 minutes, finally I got its partner''s flight number - so that my friend in the other end would know when to pick me up.

Complaint 2: I missed the sky mileages for some parts of the trip. After 4 months and several phone calls, the mileages are still not credited to my account.

Complaint 3: After checking in 4 groups of foreign travelers in front of me, the clerk said something to another employee behind her in a scornful tone and in Spanish which I did not understand.

Complaint 4: In dealing and talking with Delta employees in the past few months, my impression is that the employees are not happy with their jobs.

I would avoid traveling with Delta if I can.

I am writing to you because of a very bad experience my son and I just endured because of negligence on your company's inability to help us out.

We flew out of Elmira NY on Flight 3867 on June 3rd. The flight was supposed to leave Elmira NY at 5:18 p.m.est. When we arrived to the airport we noticed on the board that the flight was going to be late and not departing until 5:55 p.m. We asked the people at YOUR DELTA desk if we would make the connecting flight. Originally the flight was to leave at 5:18 which gave us 45 min or so at Detroit to catch our main flight to LAX which was due to leave at 7:20.

Here is where it all went wrong, the clerk at the desk told us that he guaranteed us that we would make the main flight. We asked 3 times and everytime we were told we would have no trouble.The flight 3867 was due to leave they told us at 5:40 instead of 5:55 plenty of time to make the next flight they told us.

Well our flught 3867 did not leave the ground until 6:02 p.m. est.from Elmira, N.Y. We missed our main flight by 5 minutes. Several people on this flight missed their flights also because of this. We ran to the gate from the connecting flight to our main flight I am over 50 years old and just had a major operation, and my son is just 10. We ran as fast as we could and still missedthe flight. We had to wait in a very long line to try to get help.

We finally were able to get to the help desk and to our dismay the only other flight to lAX was just leaving. Again we just missed another flight. By the time we got everything figured out we were at the airport for over 3 hours. We were put up in a Hotel which was not that great and gave food vouchers for 24 dollars which was to cover dinner and breakfast. I am sure that two people can eat at a hotel two times for 24 dollars! try it sometime maybe you could get toast and a glass of water! Also we did not have any hygene things as we were going to get that kind of thing when we arrived at LAX. No toothbrushes or toothpaste and hotel shampoo and soap...

By the time we got to the hotel we were both exhausted and very hungry it was by this time almost 11:30 great time for dinner for a 10 year old!

We were booked on a flight the next day which wwe had to get up at 4 am to get ready to be there on time. That flight took us to Miniapolis which we then had to change planes for our flight to lAX.

I had very little time to spend with my kids and Dad in California as it was and thanks to your great airline I was robbed almost a day and a half. Not only did it cause us grief but the people who took time off work to pick us up at the original time. Not to mention my son was a total crank all day Friday because he was so tired...thanks

When we did come back when we landed in Detroit we were waiting at the gate that we were supposed to be at. I noticed that our flight was not on the tv screen anywhere. I asked a person at the desk where is our flight and they told us that the gate had changed it was 1/4 MILE AWAY and there was not one announcement made. Thanks for the extra walk like I didnt have enough confusion on this whole trip. At that time we only had 20 minutes to get to the new gate. Not much time almost missed that flight as well. Thanks again.

This could have all been avoided if when we asked at Elmira if we were going to make that flight they could have booked us on the later flight at Detroit to LAX and with little inconvience we would have still made LAX just a couple hours later than originally planned.

We spoke with the supervisor at Elmira when we returned and she said she would address the people at fault. She agreed that we should have been booked on the later flight.

My husband spoke that evening that this all happened June 3 to the desk at Elmira. The gentleman he spoke with was the person who was responsible to prep the plane for takeoff. He said that it was documented that the plane was indeed rready at 5:35 or so. He said the pilot was the one to blame as he took his time in entering the plane to ***. My husband sat at the end of the runway and documented that the plane indeed took off at 6:03 p.m.

Someone owes us something, I know that you get thousands of these kind of letters but something must be done. Noone else would do anything at the time and we were told to write this letter to you at this site.

My son was terrified and I was visibly upset. We are from a small town and do not travel much. We saved a long time to take this trip and 20 minutes into it everything went wrong. I hold the Elmira NY office responsible and the Supewrvisor agreed with us but she said she could do nothing but have me write here. I cannot express enough how much this trip meant to me visiting my children who I have not seen in a few years along with my DAD who is over 80.

My wife has been stranded for most of the day on 6/17/10 in Atlanta as a result of horrible customer service, screaming incompetence and absolute indifference from Delta's personnel, that start at the very top, the CEO level and goes all the way down the company.

Her day started at LAX, she was supposed to fly to Moscow, Russia, via Atlanta, reservation #OVLFRO, although her flight from LAX to Atlanta (#16) was delayed for over an hour, however, the customer service representative at the gate told her that, according to Delta's standard procedure, if there are more than 10 people on a delayed flight connecting to another flight (in this case flight 46 Atlanta to Moscow), connecting plane would be held at the gate to wait for such large group. THERE WERE 28 (TWENTY EIGHT) PASSENGERS on flight 16 connecting to flight 46 to Moscow! And nobody from LAX told Atlanta anything about them!

The flight came one hour late to Atlanta, and waited another hour for a gate availability, however, by the time the passengers got off the plane, they were told that their flight to Moscow already left, and didn't even wait for them for even an extra minute. And yes, NOBODY FROM LAX RELAYED THE INFORMATION ABOUT A GROUP OF 28 PEOPLE TO THE GATE IN ATLANTA! When TWENTY EIGHT Delta Customers ran to the gate, this was the FIRST TIME Delta representatives in Atlanta even knew that a group of 28 delayed passengers were supposed to be on that plane! Who is the ### at LAX who failed to follow Delta's OWN STANDARD OPERATING PROCEDURES about notification to the next flight about a large delayed group? I'm sure it's some Union member who screwed up the day for 28 HUMAN BEINGS, cost the company between $40K to 80K in rebooking charges, and can't be even fired!

My wife was then re-booked on Delta flight #68 through Copenhagen, she was even given a boarding pass and her seat was confirmed. Right before going to the gate, she volunteered to help Delta representative with a passenger who spoke only Russian and didn't speak English and needed re-booking for the same flight. When she finally got to the gate (45 minutes prior to departure, they just announced boarding business class), turns out that Delta agent booked the same seat to my wife and then to the person she just helped translating for, all within 10 minutes! HOW RIDICULOUS IS THIS?

So, my wife was kicked off the plane again! Back to rebooking "customer care center", the blond idiot witch who booked the same seat twice in the span of 10 minutes pretty much told her "oops" but with this challenging arrogant attitude, and said nothing she could (or would) do; a supervisor Eric, badge # [protected], told her pretty much that he's not even going to help with anything and than just ignored her, even though my wife kept calling him directly and asking him to help. He just pretended demonstratively that she didn't exist, and then just left. A supervisor by name of Russ in Seattle at Delta's Reservation system, told me on the phone that he "thinks that she was just late for boarding", which he assumed from the conversation after I told him that my wife helped Delta's international customer with re-booking, after which he in very RUDE manner told me that there was nothing he could do and that she had to resolve it at the gate.

Over an hour into the flight, while my wife was sitting in front of Delta's counter on a wait list for 9:35 p.m. flight Delta's computer system still showed my wife already travelling to Denmark on Delta flight, on which she was not allowed to board, so Delta's computer system does not even conform with basic safety requirements of the US because you don't even have a correct list of passengers on the plane! I've emailed Delta corporate office at least 10 times, no response! I called every single phone number on Delta's website, no response whatsoever!

I've flown over 250, 000 miles on Delta and I don't want to fly another mile on this "airline of horror"! I've lived in the Soviet Union for 26 years before immigrating to the US, I can't remember the same horrible indifference to customers from Aeroflot or any other Soviet airlines, I could always find somebody who actually cared! Not at "Soviet Delta". Even my travel agent gave up after staying on the phone with Delta for THREE HOURS, trying to help the situation. What a twisted surreal idea of "customer care"!

My wife, is now stranded in Atlanta as a result of horrible customer service from Delta.

Her day started in LAX, she was suppoed to fly to Moscow, Russia via Atlanta, Reservation # OVLFRO. Her flight from LAX to Atlanta (#16) was delayed for over an hour, however, the customer service representative at the gate told her that, according to Delta’s standard procedure, if there are more than 10 people on that flight connecting to another flight (in this case flight 46 Atlanta to Moscow), connecting plane would be delayed to wait for such large group. THERE WERE 28 (TWENTY EIGHT) PASSANGERS on flight 16 connecting to flight 46 to Moscow! And nobody from LAX told Atlanta anything about them!

The flight came one hour late to Atlanta, and waited another hour for a gate availability, however, by the time the passengers got off the plane, they were told that their flight to Moscow already left, and didn’t even wait for them for an extra minute. And yes, NOBODY FROM LAX RELAYED THE INFORMATION ABOUT A GROUP OF 28 PEOPLE TO THE GATE IN ATLANTA! When TWENTY EIGHT Delta Customers ran to the gate, this was the FIRST TIME Delta’s representatives in Atlanta even knew that a group of 28 delayed passengers were supposed to be on that plane! Who is the ### at LAX who failed to follow Delta's OWN STANDARD OPERATING PROCEDURES about notification to the next flight about a large delayed group?

My wife was then re-booked on Delta flight #68 through Copenhagen, she was given even a boarding pass and her seat was confirmed. Right before going to the gate, she volunteered to help Delta representative with a passenger who spoke only Russian and didn’t speak English and needed re-booking for the same flight. When she finally got to the gate (45 minutes prior to departure, they just announced boarding business class), turns out that Delta agent booked the same seat to my wife and then to the person she just helped translating for! HOW RIDICULOUS IS THIS?

So, my wife was kicked off the plane again! She’s sitting at the airport in Atlanta, the lady who booked the same seat twice in the span of 15 minutes pretty much told her "oops" and nothing she can do, the supervisor Eric, badge # [protected], told her pretty much that he's not even going to help with anything, and just left. Delta’s level of incompetence and indifference to customers is beyond imagination! Delta supervisor Eric in Atlanta, badge . A supervisor by name of Russ in Seattle at Delta's Reservation system, told me on the phone that he "thinks that she was just late for boarding", which he assumed from the conversation after I told him that my wife helped Delta's international customer with re-booking, after which he in very RUDE manner told me that there is nothing he can do and that she has to resolve it at the gate. I've emailed Delta corporate office at least 10 times, no response! I called every single phone number on Delta's website, no response whatsaever, it's like they hire the STUPIDEST people on the planet to work the customer service at this airline!

I've lived in the Soviet Union for 26 years before immigrating to the US, I can't remember the same horrible indifference to customers from Airflot or any other Soviet airlines, I could always find sombody who actually cared! Not at "Soviet Delta".

This is an email that I just sent to Delta after being awake for over 24 hours and receiving terrible service by incompetent Delta employees. This is the abbreviated version:

My husband and I missed our flight to from JFK to Bradley International Airport, due to taxiing for an hour and lack of direction and failure on the part of Delta to provide connection flight information I might add. No one offered us any information regarding local hotels or rental cars all we were told is that another flight would not be available until the following evening. When we inquired about our luggage we received several different answers. The first attendant informed us that our luggage was still at JFK when we questioned why that would be the case when we would have been onboard the flight to Hartford, CT she stated that she didn’t know and didn’t attempt to offer an explanation. She then told us that her computer doesn’t give her all of the information and sent us to the Baggage Services Department. When we arrived there we waited five minutes before our presence was even acknowledged. We were then told three different things by the same Delta employee. First we were told that our luggage was still in JFK. When we asked why our luggage was still there when we were supposed to be on our way to Hartford and how would we have known that our luggage wasn’t arriving with us, she shrugged her shoulders. She then looked again and said that our luggage was on its way to Burlington…as in Burlington, VT?! She then stated that her computer stated BDL, we had to enlighten the Delta employee that BDL stood for Bradley International Airport, the airport in Hartford, CT. We asked her if she would call baggage in Hartford to assure that our baggage would be held for us, as someone was coming to pick us up and we would arrive in Hartford in approximately 4 hours. She told us no she wouldn’t call but we could call the 1-800 number. WHAT! Is this what Delta considers customer service? We arrived home at approximately 2:15 am and proceeded to drive to Bradley International Airport getting there shortly after 3:00. Baggage services was closed and we were told to come back at 4:00 am when the airport opens. The airport actually opened at 4:30 and after camping out in our car we were now approaching 24 hours of no sleep. To attempt to shorten this, our luggage was not in Hartford. After looking into it we were told that my husband’s luggage was in DETROIT and they did not know where my luggage was. Apparently it was never scanned in NY so the last time they tracked my bag was in Miami. We asked the Delta attendant if she would call baggage in NY to see if it was still there unclaimed. She told us no she couldn’t call baggage services. WHY NOT! Why are we paying $25 each for luggage that is not traveling with us, not being tracked and that no one can help us locate! As if airfare is not high enough you have now made it mandatory to pay these fees and for what-no one will even offer basic customer service to assure that our property is being delivered to us. We were told by the Delta attendant that these things happen. WHAT HAPPENS, you lose people’s property and fail to do your job of tracking where people’s luggage will be. I guess we should have expected this much. If you can mix up two children and send them to each other’s destinations then of course you can fail to track luggage! I want compensation for the baggage fees that I paid and courteous service and information regarding where my luggage is as, forgive me for not being a millionaire, I cannot afford in this recession to re-buy all of the clothing, jewelry, shoes, toiletries etc…that is in that luggage. The new passenger protection rules require baggage fees to be prominently displayed and fully disclosed, and passengers be eligible for refunds of those fees when bags are not delivered on time. You made sure to “prominently display” the cost to ship the luggage because it benefits your airline, however no one has attempted to compensate me for the aggravation and inconvenience I have suffered for my luggage not only not being delivered on time but being lost and untrackable!

I have never been more frustrated. I was charged $25 twice for a checked bag when using curbside check-in. The attendant swiped my card twice stating that it did not go through the first time. I noticed the second charge the following morning. I attempted to find a customer service line, but that does not exist. I contacted them via email, only to wait 24 hours for a response. Each day they needed more information. I contacted baggage services via phone only to be directed to a number that takes you in circles on its menu. Friday morning I received Delta's conclusion that I had not been double charged and did not need to be reimbursed! I waited 5 days for that! Only one person helped me at all. She stated that my only option was to go to the Delta counter and the local airport and have a supervisor look at my bank statement and receipt. Not only did they steal $25 from me, but they called me a liar. And it took 5 days to get any response. Get a freakin' customer service line. Clearly Delta does not want deal with all of their screaming customers over the phone. It is much easier to steal from people via email. I will never fly Delta again and would advise everyone I know to avoid it as well. Customer service is terrible at best and they will steal from you when given the chance

Reservations 3/24/10; Confirmation number QN11V3 for Susan F VanEpps and Timothy V Stewart, roundtrip MYR to MEM for son/brother's college graduation on Sat 5/22/10; original itinerary scheduled departure flight 1274 from MYR on 5/21 at 11:32 AM. Scheduled connecting flight from ATL at 2:41PM to MEM destination was 1281. Online checkin morning of 21st; very suspect that this flight would be canceled because there was no online seat selection option. Not notified until 10 AM of the flight delay to 5:15 PM. This is when Delta should have immediately made offer of reimbursement, allowing option to make arrangements with other carriers, or willfully accept the delayed "protected" travel with Delta (as DL referred to in canned voicemails to all canceled, deluded and unsuspecting passengers). No reason given for delay on bright, sunny day. I'm certain that Delta canceled for economic reasons without any consideration for its customers. I have subsequently researched on Flightaware.com, commercial flights that departed on same date from MYR destined for ATL; several flights by Delta and other carriers departed MYR timely and without incident. God and weather could not be blamed for such a prolonged delay even though this was the illusion made by DL. As it was, the 5:15PM flight still did not depart until 7:00PM, arriving ATL at 8:06PM. We had confirmed boarding passes for connecting flight 4370 scheduled for 8:15 departure from ATL to MEM. We arrived at gate A1 as they were doing final boarding flight 4370 to MEM; this flight was also delayed to 8:55 PM so we felt relieved to make the connection. The agent at the desk (Melhane) was in the process of calling standby passengers to fill the remaining seats; we were being ignored by him to accept our confirmed boarding passes; we finally forced a response from him, but by then he had given away all but one seat to standby. He refused to revoke one of the standby passes of someone who was still on the walkway and had yet to board (I also noted several Delta employees who were also given those final seats). We now realize that we should have pushed and shoved our way to the front of the line, screaming and shouting, "We have boarding passes, we have boarding passes!", rather than to have been ignored, then denied our legitimate seating. What are your priorities here? I asked to speak to a supervisor who confirmed us on a flight that was to depart in another hour. That flight, however, was canceled and another with AS, flight 2002, did not depart until 1 AM EDT. Arrival in Memphis 1:02 CDT. Car rental agencies close between 10PM and 12AM, and it was now 1:30AM CDT. I had called ahead from ATL to request agency with my auto reservation to stay open to await delayed flight; they would not; "you will have to pick it up in the morning." Was able to obtain reservation with another agency that fortunately chose to wait which was NOT customary. I acquired the rental vehicle while my son waited for the baggage at baggage claim. True to form, our baggage did not arrived despite a delay in excess of 5 hours in ATL. Our final destination was still a 1 1/2 hour drive from Memphis. There were many people to report delayed baggage in addition to us, and this process took in excess of another hour with the Delta baggage agents; no compensation offered by Delta for hotel or any other assistance, although they did offer a bag with a few toiletries. Arrived at final destination at 4:30 AM CDT. Ceremony began at 2 PM; baggage not delivered until later in the day.
This is the only email received from Delta, only to my son and not to me, despite two separate delayed baggage reports. Is your survey random, and if so, do you think this is realistic, comprehensive or even if it begins to address quality control?

Email sent from acs.baggage.[protected]@delta.com to my son and not to me re: delayed baggage survey:

Dear Timothy V,

We are very sorry for the baggage mishandling you reported at Memphis Intl airport on May 22, 2010. If you could provide your feedback concerning your Baggage Service experience, we would like to share that perspective with our leadership team along with the individual customer service agent who took your claim. The below survey link is between 8 and 15 questions depending on your specific circumstances and should only take a couple of minutes to complete. We thank you in advance for your feedback and again offer our deepest apologies for this unfortunate event.

Survey: http://delta-acs.com/bso/bso.php?id=1829&batch=37&h=n

Sincerely,

Delta Air Lines Airport Customer Service

Explanation of survey responses to email from Delta Re: delayed baggage received 05/23/2010:

This is not Timothy V responding to your obviously random survey. This is Susan VanEpps, primary reservation maker, ticket purchaser/holder, and mother of Timothy V who accompanied me on this trip. I did not personally receive an email questionnaire for follow-up re: our delayed baggage, so I am taking the liberty of responding to my son's request for input that was emailed to MY email address. Obviously, this is simply one additional problem that I find with Delta's continued and inexcusable deficiencies. Our trip confirmation was # QN11V3, and the reservation was made on Mar 24, 2010 (two months earlier). The baggage delay was just another horrible inconvenience linked to the worst traveling experience I have ever endured in my life, and yet Delta is initially more concerned with determining the quality of management of delayed baggage than it is with surveying the incomprehensible treatment of its customers (prior customers in this case) during this horrendous experience. I refer you to the poor grades given in the survey link above, and I shall clarify the reasons for these poor grades.
1. it was 3 AM 5/22 and the agent was too tired to care by the time he got to me, the last in line of MANY whose bags were undelivered despite the fact that our flights had been delayed long enough for the bags to have been there the day before
2. not applicable because I would have been amazed in the first place if Delta would have freely offered ANY sort of reimbursement let alone just out of pocket expenses
3. yes, bags were recovered; congratulations
4. Delta knew for HOURS of the delays; additional staff should have been dispatched to speed the reporting process and aid in minimizing our exhausting inconvenience
5. no, delivery company did not contact prior to delivery as was promised
6. despite receiving baggage, how can I be satisfied with delivery service that was to contact prior to delivery and did not; I was placed in a position to call to determine delivery status
7. no easy computer access or time at my destination to contact Delta.com
8. agent was excellent but the call waiting was too excessive and the file reference number was not considered valid in the voice prompt even though it WAS CORRECT

Additional response to Delta:

Dear Delta,
You need HELP; lots of HELP and you need to RESTRUCTURE rather than grow in size. I shudder to think that you are merging with another airline, only to become an even bigger and more incompetent giant. I will be continuing my research on reporting agencies (FAA, DOT and any other agency deemed appropriate) to forward this and additional information about our experience. I am absolutely amazed that I have not received a survey request from Delta to ask about this flight experience. Where is your leadership team and your customer service, as referred to in the baggage email correspondence, when Delta should feel obligated to address the treatment outlined above? Your surveys should not ignore a much more serious problem with your airline and only address delayed baggage! How worthwhile do you think your deepest apologies took us in this horrible experience with your airline? I also thank YOU in advance for YOUR feedback, and I offer YOU an opportunity to compensate for this unfortunate event.
I will allow 10 business days for your direct response and offer of compensation before I initiate dispute with my credit card to reverse the charges for this flight, in total, to include excess baggage fees for my son and me. Our return flight was fortunately uneventful, but I was amazed again at the notice of overbooking at the airport self check-in kiosk in MEM. Delta offered payment to us to take a later flight but has offered NO compensation for the totally unacceptable service received on the 21st that continued well into the 22nd. I can't even call it service. And to recall that I spent just under $900 for this service makes me feel even more disgusted. The next step is yours.

Susan F. VanEpps MD
8590 San Marcello Drive #101
Myrtle Beach, SC 29579
[protected]

A guy who posted on Craigs list that he is selling Delta Companion Pass. He posed with the following information:

1- His full name is : Charles R. Jenkins. Indicated that he was hired by Delta Airlines on 04/03/2006 and works as a Ramp Tech. He indicated that his Social Security number: [protected]. And his PPR (Employee #) [protected]. He took $1000 of my money. His phone number where I contacted him is: [protected]

I met him at the lobby of where he claimed he lives and he had an access card and actually printed the Delta form at the lobby's computer desk with the help of the Adminstration at the following building:

Address: 935 M, Marietta Street. Atlanta, GA 30318.

2- When I googled the phone number yesterday I discovered that he did this with several people and also it seems like he is having several identities. One of them is : Quintavius R. Beard.

3- Discription of the guy: He is 5'10. About 230 IB, African American with a lighter complection, Wears designer items (Was wearing a Parada Shoes when when we met at the building. Again his phone number tht he provided ws [protected]

4- The guy indicated to me that he lives with a roomate in the building in a 2 bedroom loft. And that Delta is putting him in school to study HVAC.

5- I will file a police report today and will report the entire situation to the FBI office of Atlanta.

I just returned home from Puerto Villarta, Mexico via Delta Airlines and my new Nikon Coolpix L100 camera was stolen. I packed it in my luggage and
checked it through to Rochester, New York. I only saw my luggage briefly when I had to retrieve it after customs in NYC.. when I had to walk it about 60 yds to
before having it sent through to Rochester. When I opened my suitcase upon arriving home, I immediately saw that it was NOT there...because I had also put some earrings and a necklace that I had brought for my daughter in the front zipper of the camera case and I had NOTHING to give her. I called Delta airlines baggage and they told me that I had to fill out a claim for "lost" or stolen goods. I have been reading about similar complaints about stolen goods, but until now I had NO idea that
something of this nature could actually happen. I have NO choice but to leave my luggage open and because of Airline policies you cant POSSIBLY carry on everything of value. You HAVE to trust people to do their jobs and NOT steal from innocent customers just trying to have a decent vacation with their loved ones. I feel
violated and not only because of the value of my new camera, but also because the memories of one of the BEST vacations that I have ever taken are gone and replaced
with sorrow and disgust. I can't possibly be made whole, but I expect that Delta Airlines should be held responsible for the actions of one of THEIR employees and
reinburse me for the cost of the camera. It was MY camera and one of THEIR employees STOLE it!

P.S I will provide proof of the date of purchase for this camera if needed! My husband took out insurance on it...but that was for defects or if it was broken..NOT stolen!