Delta Air Lines
Reviews and Complaints

I booked a flight from SFO to Dublin, Ireland by way of Atlanta on Delta. I spoke with the reservations department as did the travel agent from Quinn Travel (San Francisco, CA). We were told that I could bring my small cat as carry-on provided I obtain the proper health certificates.

I did all that was required and had all paperwork with me but was still refused boarding on the plane. The first "issue" was that the hard-side carrier was too large for carry on with a pet. The size of the carry on was well within the limits of regular carry on but I was made to purchase a soft-side carrier for the trip. (By William J at SFO) After I had done that I was told that Ireland would not accept pets from in the cabin travel and that my cat must travel as cargo. Then I was told that Ireland had an embargo against pets traveling into the country from May to September 15, 2009.

I am out a great deal of expense due to Deltas misinformation and lack of professionalism.

I MUST take my cat back to the vet at least twice for the health certifiates to be re-done for international travel. The USDA certificate within 10 days of departure and the domestic certificate between 24 and 48 hours of departure.

I e-mailed the pets and agriculture office at Dublin, Ireland and was told by that government official THERE IS NO SUCH THING AS AN EMBARGO!

I am severely inconvenienced as I am trying to move to Ireland and am currently stuck here. I have no income as I am relocating and this delay is a financial hardship.

DO NOT EVER FLY DELTA. STUPIDITY AT ITS PEAK!

Dont waste your time with Delta Skymiles! They make it seem so simple when it is not. You still have to pay no matter how many miles you have accumulated. First off, I did not have enough Skymiles in my account so my husband gave me some of his. It cost an initial $30 then $10 per 1, 000 miles. I ended up paying $70 total. The I found out that I cannot pay for partial tickets with Skymiles but, through a "special" promotion, I could apply for a American Express card and be able to pay for some of the ticket with my earned Skymiles. The remaining balance would have to be put on the American Express card. Then, I was told that the amount of miles I needed to fly to the same place but maybe on different days could cost me more Skymiles depending on the day. One day it was 25k for a 2hr flight and the next day it was 32k. Also they told me that if I changed my mind about using my Skymiles after I booked, that there would be a "restocking" fee of $100. No matter what you do with your Skymiles, you will end up paying a fee. Skymiles is such a joke!

On 3/13/10, during the recent windstorms, my family and I flew from Nassau to LaGuardia, NY and were to connect to Detroit on Delta airlines. The plane was delayed before take-off for 20 minutes to take on extra fuel the pilot indicated. Little did the unwary passengers know the airport was closed in New York and the pilot wanted to be ready to circle the airport for some time. This fact was only revealed to the passengers mid-flight. We were told there were high winds in New York and the airport was only intermittently open for short periods of time. The pilot informed us that it was unlikely we would be able to land in New York and suggested we may be re-routed to Pittsburgh. Nothing else was relayed to the passengers until we had circled LaGuardia for almost two hours. At this point the pilot told the passengers that we were not going to land in New York, as the airport was still closed and now low on fuel we had to be re-routed immediately to another airport. The airport we were sent to was Harrisburg, PA (apparently a charming town - I had plenty of time to read their tourist literature while there). Unknown to any of the passengers until we were on the ground, the Harrisburg airport was only equipped to accept commuter jets and not a jet of our size. We waited on the tarmac for approx. one and a half hours while we were told someone was coming in from home to determine how to unload the aircraft. We finally disembarked about 9:30pm, approximately 8 hours since our departure. Most of the passengers had not eaten since breakfast and were starving and no special effort was made by the airline to feed us. There were no open restaurants in the Harrisburg airport. We were told that we were going to overnight in Harrisburg and try to get to LaGuardia the next day. We were told that no one could unload our bags and they would stay in the belly of the aircraft overnight. Delta made arrangements for all of the passengers to stay at a nearby Best Western. I informed to flight crew and the ticketing agent I waited in line about an hour to see that both my wife and I had medicine in our luggage that we needed. We were told that retrieving our luggage was impossible and we were repeatedly chastised by Delta personnel that we should have packed our medicine in our carry on luggage, implying that the problem was due to our poor foresight and not their fault The fact of the matter was that we had medicine at home and assumed that if our luggage were lost we would be O.K. Little did we imagine that we would be mishandled not our luggage.
Once we arrived at the ticket agent's desk we were told that there were no flights to Detroit, our final destination, they were all over booked. If we went back to New York there were no flights and if we tried to fly direct from Harrisburg there were no flights. They refused to take the time to see if we could be re-routed through another city like Cincinnati or Atlanta. I understand that by this time it was late and the ticket agent was probably tired and there were many other passengers to help, however, I was shocked when her response to our plight was to say, "here's the 800 #, try to find a flight by calling the number." I felt as though the airline had dropped us in a strange city with little prospect of getting home, no luggage, no medicine, and no food and essentially abandoned us with nothing more than a phone number. The story didn't end there. We went to the Best Western where the kitchen staff was trying to close and luckily we and several of the other passengers were able to order pizza delivery, some, but definitely not all of the passengers were able to get food from the hotel restaurant. I repeatedly called the 800# only to get a busy signal. Finally after midnight I got through and waited for another 30 minutes for someone to answer the phone. They told me there were two seats on a 7:30am flight and another two seats on a 4:30pm flight. I explained that we were traveling with our daughter and her college friend and we were uncomfortable with splitting up, to which the person on the other end of the line responded, "that's what we have take it or leave it, if you don't take it someone else will and you'll have no flight." We reluctantly made the reservation. It was now about 1:00am and the night we switched to daylight savings, so were going to loose an additional hour. So at 5:30 am with virtually no sleep, we all went back to the airport. A ticket agent did look for our bags but was unable to find them and I appreciate at least one person working for Delta who seemed to care for our predicament. We sent our daughter and roommate to Detroit. We tried unsuccessfully to go standby and waited in the airport another 9 hours for the next flight. Since we don't live in Detroit but had driven to the airport our daughter and friend had to wait in Detroit for us to get there 9 hours after them, sleeping on benches in the airport until we arrived.
In summary, we left Nassau to fly to an airport that was closed. No one but the flight crew knew this. Second we circled the airport in New York with a "land at LaGuardia at all costs attitude, " until we ran out of fuel and had to be re-directed to an airport that could not accommodate us. All of this could have easily been avoided. We could have been told that the airport on New York was likely closed prior to our departure. When the plane arrived in New York and the airport was closed Delta could have immediately re-routed us to a suitable airport rather than circling until we ran low on fuel. Certainly, they could have cared more about our welfare during the ordeal.
Unfortunately, no significant effort was made by Delta to ensure that we were fed. No significant effort was made by Delta to help us get to our ultimate destination. "Do the best you can" and "take it or leave it" was their attitude. No significant effort was made until morning to get our medicine. I am a practicing physician in Michigan and if any of my colleagues or I made "seat of the pants" decisions about our patients welfare that in retrospect were as poorly made we wouldn't be in practice very long. I am amazed that airlines, which must deal with this sort of problem on a regular basis apparently have very few guiding principles and policies to help them, instead it is just the luck of the draw where you go and how you're treated. Hopefully the airlines can learn something from our experience. The airlines seem to think that if they get you to your destination in one piece, no matter how long that takes they did their job. In medicine if we say to patients at the end of a procedure, you’re procedure was done and you’re alive, that is rarely adequate consolation to them. People want to be and deserve to be treated with dignity.

Sincerely, Keith Getz

Have a credit with a major ailine that expires soon and I want to use it to reserve a ticket. They are making me buy a more expensive ticket when I can find a cheaper one on their website. They say I cannot use my credit online as I have to speak to an agent and when I do, the agent says she can only find a more expensive ticket. The cheaper price is still available online. I'm already paying a $250 fee for changing flights and now they want me to pay a more expensive ticket!

Delta lost my baggage on September 17, 2009. I mailed in my lost baggage claim forms two days later with my original bag tag.

On December 22, 2009, I received an email saying my claim forms had been lost and I needed to refile my claim.

On March 16, 2010, I received a letter in the mail stating my claim for lost luggage has been denied because my claim form was received after the 21-day filing period.

Delta ignored the fact that THEY LOST my original claim form that was correctly filed within the 21-day filing period.

This is ridiculous and unacceptable. They shouldn't be able to continue practicing business in such a way, and should be forced to be held accountable for their mistakes. They need to honor their responsibilities to the patrons paying for their services.

Our Delta experience of 13 february 2010.

We would fly out of Brussels to Manaus over Atlanta. Flights in and out of Atlanta were affected by a snow storm. Atlanta was already overcrowded and those people travelling to Atlanta with connections that were already cancelled were kept in Brussels. I hope only in case no alternatives were found. Our connection to Manaus was OK so we left for Atlanta.

We arrived around 2PM and our connection to manaus was only around 11PM so we had plenty of time in Atlanta to eat, drink, be bored and eat & drink again. We knew this upfront so this is certainly no complaint to Delta.

At around 10PM we headed for our gate. Crew and pilot were there as well as the plane (we saw them enter the plane while we were waiting). Flight was still shown as on time. 10 to 15 minutes later, when we were ready to board, our flight was cancelled and the ground personnel behind the desk ran away. Few minutes later she came back and made the announcement that the flight was cancelled because there were lots of planes waiting for de-icing and the wait time was estimated to be 5 hours.

We were directed to a desk to be rebooked to another flight. From this desk we were sent to another desk and finally once more to another desk as yet again we were sent to a wrong 'customer service' location. We ended up in an enormous queue and finally made it to the service responsible at 1AM. (3 hours later) All they could tell us was that we were booked standby on next days flight. 'Flight was full but we had a good chance to get on this flight as there were probably more flights to be cancelled tomorrow and so some people wouldn't make it to this flight.'

We tried the self-service kiosks that were present but these told us to speak to an agent. Just rebooking us as standby on next day flights could just as easily be done automatically and it may have shortened the queue.

The situation was everything from pleasant. The people behind the desk were definitely making overtime and getting tired and grumpy. People that had been waiting in line for several hours were also hoping for a better alternative than the one proposed as that gave absolutely no guaranties about when they would make it to Manaus. If Saturday's flight was full the next flight was only on Wednesday. (4 days later) We had a cruise leaving Manaus on Sunday so if we wouldn't be on the next flight we would miss our cruise and would need to try to catch up in another city. It was an Amazon cruise and the next ports didn't have airports so we would lose one week.

We tried to work together with the customer service to find other alternatives but we got no collaboration at all. All they could offer was to put us standby for tomorrow. We also got no hotel or compensation as this was related to the weather, an act of god. I doubt this was the true reason as they did tell us before that they did not want to wait 5 hours for de-icing. At this point it is their decision not to fly although it would have been possible. We heard planes leaving all evening & night so the airport has not been closed.

Even when it truly would have been an act of god it is still very disappointing to not get any service or compensation as a customer. Not even a minor form of empathy. We had a similar problem with United last year and United did offer us compensation when they were not obliged to do so. Underpromise but overdeliver. This gives you a wow feeling as a customer.

Next Day, Saturday we also spoke with several of Delta's customer service agents to explain our situation and see for possibilities that would help us to be on time for the departure of our cruise. Doing the same story to different people we finally had one agent, the third one, that showed some empathy for our situation. That was at least 3 hours later again. She put us up in the standby list so our chances were a bit bigger.

Then we got a phone call from our travel agent (we stayed 3 more hours up Friday night so we could call our travel agency as soon as it was 9AM in Belgium) that she managed to buy 2 new tickets on today's flight to Manaus. We originally had booked U-class tickets, the new tickets were B-class. At first Delta was not willing to rebook our original tickets to these new tickets but another intervention from our travel agent finally made them change their minds. As such we got confirmed seats on Saterday's flight to Manaus after several stressful hours.

Off course I was happy to have this seats but I was surprised to discover that Delta is still selling tickets on a flight that has a lot of people already on standby. The right thing to do from a customer service point of view is to get your customers to their destination asap and not to make profit by selling more expensive tickets to new customers. Again I was very disappointed to see how Delta takes care of his customers.

Our travel agent told us she was yelled at when she called them for the second time on this issue because she was interfering with their customer service. I cannot verify if it's true but I tend to believe her.

If you think this is the end of our story you're wrong. ..

We carefully monitored our flight for the remainder of the day, hoping it would not be cancelled. When it was time to start boarding everything went normal and all people with confirmed seats got on the plane. We had about 10 or 11 more seats and standby people were called to get on the plane. We waited for some minutes, it looked like hours. We wanted nothing more than to leave Atlanta. Finally a public announcement was made in the plane : 'We were overweight for about 5000 pound and all the standby people would need to disembark the plane again'. Some of them were also on our cruise and of course they didn't want to get of the plane again. You get a seat and then again they take it away from you. It took the crew a while to get all standby people of again. At this point we were very happy to have confirmed seats!

We were still waiting and then suddenly we saw 3 people coming back on. Apparently they did a miscalculation and they were not that much overweight at all. All standby people could have gone with our flight but some of them directly left the gate after disembarking the plane and they did no effort to page them to come back. Another announcement was made about the miscalculation and the fact that just unloading the luggage of the standby people was enough and we were ready to go. People that were on the standby list would get their luggage with a next flight. We had another reason to be happy, we were flying and at least we had our luggage. If we would have been standby we would be travelling without luggage.

When we arrived in Manaus there was another surprise for us. Our plane did not take any luggage at all. From nobody! Our flight had taken cargo instead and suddenly off course it was clear why we could be overweight.

This is just a slap in your face as a customer. The company you're flying with prefers to take cargo of somebody else instead of your luggage. F*ck you customer, I'm not interested in you at all. By taking this cargo I have a lot more profit. You can wait for your bags.

Our cruise left the same evening so no way we would get our bags. Delta, taking care as always, would sent them to Manaus but would not send them to Santarem. (the port we would arrive three days later) Luckily Princess Cruises took care of our luggage and offered us compensation and formal clothing so we could still enjoy these first three days of our cruise. Thumbs up for Princess Cruises that showed how you can make the difference.

Not one good word about Delta. I know they can't manage the weather but there're lot's of things that they could have done better. And a flight that leaves with cargo instead of luggage. Who does something like that !

Booked well in advance, at the airport 3hrs prior to flight and was mis led . I was told I would get a seat when I got to the gate . I believed her and it didnt happen. How and why does this happen and why cant they be up front with their passengers. I didnt know I wasnt boarding until a couple of minutes before take off. At least let me know ahead of time( and there was time ) so I could weigh out any other options and be prepared.They left me panic stricken and stressed with no help from them. This just doesnt seem right

When checking in online in Mexico, delta.com will overcharge customers for extra baggage fees by more than $300.00 per bag! What should cost $25.00 for one extra bag will cost you $332.00 if you pay with credit card. The correct charge is $332.00 PESOS but then it is not correctly converted to dollars and your credit card will be charged $332 USD. Watch out for this scam! Delta is aware of this, and evidently not concerned, as it has been going on for months, according to a Delta representative in Mexico!

My husband and I had to take an Emergency Flight out to OK City and we had a layover in Tennessee on the way there which was no problems we got there go our tickets and waited for flight. On the way back to Las Vegas we had a layover in Salt Lake City Utah at there Airport... For 1 that Airport set up is wacked never in my entire life have I seen a disaster of an Airport., but anyway we get into the Airport go over to the Delta Airlines section to get our Tickets we purchsed prior to leaving on our flight to OK City. We walk up to the counter to get our tickets to the flight home and mind you this is around 9pm and we were both tired and just wanting to get home from a long trip. We get told " Im sorry Mr. and Mrs. Benitez we have over booked the flight and I can not give you your tickets yet until we have 4 people to willing take the next flight out tomorrow morning, would you both like to consider it and we will see what we can do to help you?" I was gonna rip her a new one but said no I just want to go home and could I please get our RESERVED tickets to Vegas. I [censor]ed all the time that they were trying to get 4 people to give up there tickets for tomorrow morning and we still didn't get our tickets until a little bit before they started boarding. So in conclusion if your flight is paid for and RESERVED online make sure you get there early enough and have proof that you have reservations and they havn't over booked your flight cause as of that insident my husband and i will NEVER EVER FLY DELTA AGAIN!

Me and my wife had live in Maryland and we had flights from JFK New York to Georgetown Guyana with Delta. MD had 2 feet of snow the day before and our flight and we couldn't get out to make it to the airport on time. We called DELTA to reschedule and was charged $953 to change our flights to the next available. We were told that it is not their fault that we couldn't make it to the airport.

My family booked four skymile tickets on the website using three different skymile accounts, with three confirmation numbers yesterday. After we reserved it and the website mentioned that it has 24 hours window for issuing the tickets. At that time, it is $110 for each ticket (with $100 redemption fee). The representative did not mention anything about it or said the redemption fee will change. By the time when I tried to finish the process next day - only several hours different (the redemption fee becomes $150 each ticket).

I was upset and called the representative again and they said there was nothing they can do about it. The computer can not change. You either want the ticket or they will automatically be cancelled at the end of the day. Nothing is clear for this kind of rules - several hours different - I need to pay $200 more for four tickets. Yet, when I was on the phone with representative yesterday, I asked them to finish the ticket process. Everytime, the representative told me that you don't want to do that because you will charge for $20.00 processing fee with a human each ticket. In other words, they say you will not want to spend $80.00 more. But then wait for several hours and I got charged for $200.00 more (but no one warns me at all).

Then, finally I submitted to pay for the extra-$200 redemption fee on top of $440.00 (redemption fee). After I paid for the first three tickets, then suddenly I found that my daughter ticket was cancelled for no reason. When I called the third representative, she said that my daugther ticket has cancelled one day ago because it expired. I questioned how come all the other tickets are still there and they are perfectly ok. Yet, my daughter's ticket was cancelled since they all reserved at the same time. She asked us to re-book the ticket online again. We said we could not find the exact flight for my daughter anymore and we asked her to help. She said once again, you don't want $20.00 more dollars for booking through a human-person. I insisted this time. The representative said she would do it, and finally put us on hold and then for over half an hour and then us off.

I called the four representative. Explained the whole thing again. She looked at the four tickets with all confirmations. This time, she did not argue with us. She put us on hold for another hour and said that she needed us to pay extra 7500 skymile for exactly the same seat we reserved yesterday (then, the website said the seat all sold-out, and then it is not our fault just because the computer cancelled my daughter's ticket). When I did not agree for this treatment, she said she went back to the supervisor again. this time, she got the ticket, everything exactly the same... (miraculously the flight did not have seat before... now it has a seat for my daughter). Then, I got charged extra $20.00 on top of $160.00 for the redemption fee.

This kind of craziness of booking tickets cost us 100, 000 miles and then, stress, arguments within my wife and me. make a huge concern to my daughter and she is afraid she was left behind. And it costs me $220 more dollars for the redemption fee. At the end, spend me over 5-6 hours on the computer and talking to a human (everytime said it will cost you $20.00). It is so frustrated. I cannot believe a big company doing that to her customers.

Left JFK for Buffalo, Sunday Dec 13/09 paid $20 fee for luggage. Our bag, with all of our Christmas presents, did not arrive with the flight. Went to Delta office asking for assistance. The counter person was totally inept, told us our bag was still in JFK but has no idea why, gave wrong information baggage would be delivered the next day. Followed up on Monday via phone and internet with the reference number provided by Delta - info not in the system. Delta phone reps have NO idea what customer service means and lied about when baggage would be delivered. Several stories from many reps!

Long story short, on Monday, I could have driven to Buffalo and back in 3 hours to pick up luggage. Instead as advised, I waited at home, all day Monday and Tuesday, only to find out baggage would be delivered WEDNESDAY!

Called Delta requesting reimbursement of $20 charge, got a snotty rep - no way, offered a voucher to fly Delta again, ARE YOU KIDDING ME! What a poor PR job - saying I'm sorry doesn't cut it. I want my luggage! Delta management needs to give their staff a good shake, reps don't know about problem resolution only to inflame the customer. Reps can make or break an airline -no wonder airlines go out of business.

I flew on Air Europa in September of 2009 from NYC to Madrid. On Delta's webpage, Air Europa is listed as a partner airline to Delta. Air Europa put my Skymiles number on my ticket. I have called Delta several times, I have faxed my boarding passes and Air Europa tix to Delta three (3) times, I have emailed Delta numerous times, I have gone to the Delta ticket office in NYC and they called AND faxed to Delta but to date, DELTA REFUSES TO CREDIT ME WITH MY MILAGE.

I was traveling on-board Northwest flights from Newark-Liberty I'tl to Delhi via Amsterdam last Tuesday, and checked in two duly locked bags at the origin. When I collected my baggage at Delhi, I observed that the locks on one of the bags was missing. Upon checking I found that an Apple iPod Touch and a Sony PlayStation Portable were missing from the bag. Subsequently, I went to the airline's office at the airport and they gave me the email/phone numbers to call. I duly did so but am unable to get justifiable response.

The airline says that I should not keep electronics items in the checked in bags as they are valuable. I am confused by their response as a piece of clothing (from a designer like Chanel etc) could be multiple times more valuable than an electronics item. This is speaking solely in monetary terms. An item that might be deemed worthless monetarily might have immense emotional value to the traveler. Therefore, this whole premise of valuables raised by Northwest Airlines/Delta comes across as illogical to me.

I checked in my baggage with them at Newark and it is their responsibility to ensure the safety of my baggage. After a week of haggling with them, all I have got back from them is that it was my mistake to put valuables in my checked in baggage. This to me is customer service at its worst. They have no idea how much emotional loss this whole episode has caused me as those stolen items were meant to be gifts for my loved ones. I am just hoping to get compensated for my monetary loss. Right now I feel as if Northwest/Delta have robbed me and also charged me hard-earned US $ for the same.

I am seeking everyone's opinion as to what business forums to approach or file a lawsuit so that Northwest/Delta accept their mistake in mishandling my baggage and compensate me appropriately.

On the 3.11.09, our daughter Emily Thomas-Ndukwu arrived at Terminal 4 Heathrow Airport to fly to Greensboro NC 3 hours before departure. She was requested to submit a outward bound ticket from the States which she had. She presented said ticket and was told the date had expired.

We received a call in Lagos from a Delta representative who was rude, racist, unhelpful and arrogant even though we renewed the date on her ticket whilst talking to him.

Subsequently I had to fly to London to sort out the problem, costing time, money and inconvenience plus a fee of $250.00

I traveled from Boise, ID to Washington DC on military travel orders on 14 September 2009. After landing in Washington DC I left the gate and went to the baggage claim area. When I arrived to the baggage claim I realized I'd left my purse on the airplane. I had no ID, no money--nothing saying who I was. I went directly to the baggage claim service desk and told the lady there that my purse was still on the plane located where I was sitting. She called the desk at the gate and then she told me there was a "maintenance issue" so no one could get on the plane. She took my contact information (thank goodness I had my cell phone on me!) and said as soon as they could get on the plane they'd look for my purse.

I never got a call back from Delta letting me know if they found my purse. Finally I called Delta myself and they said they never found anything. I knew this was impossible because I knew exactly where my purse was on the plane! After a few days I got a call from Delta in PORTLAND OREGON saying they had found my purse on the plane EXACTLY WHERE I SAID IT WAS TO BEGIN WITH! And what is worse, if I wanted my purse back I had to pay an outside delivery service to do it. I had to pay $66.39 to DJs Delivery and Storage to get my purse returned to me.

If Delta's customer service agents had made the smallest effort to get that purse off that plane before it took off again, I wouldn't be out almost $70 not to mention all the fear and anxiety I suffered while thousands of miles from my home trying to cope with absolutely nothing--no money, no ID, no credit cards!

I recently sent an email to Delta telling them my story and that I want them to make amends by repaying me the money I spent to get the purse back. I am awaiting a response to that. If I do not receive a response I will take steps to keep the Idaho Army National Guard from using Delta for military travel. This would take a big chunk of their profits in my area.

Jamal A. McKinnie has sold a total of six buddy passes since he has been employed with Delta Air Lines. It is my personal opinion that he should be investigated and terminated. I say this because of the integrity that he lacks as an employee with Delta Air Lines. Not only has he sold buddy passes but he also told me that he was called into his supervisor’s office for sexual harassment and he and the supervisor had a good laugh at the expense of the young woman who was reporting it. Delta has been notified of the selling of these buddy passes and obviously aware of the sexual harassment. The question now is “Do Delta Airlines have any integrity as a company?”

Your Responsibilities
“The Buddy Pass program was developed as a way to allow employees and retirees to share their travel privileges with people outside their immediate, pass-eligible family. You are expected to know those to whom you give these privileges, and you are responsible for their behavior when they travel. Unfortunately, Buddy Pass misuse is a reality. On any given day, eBay® and craigslist show Buddy Passes and travel companion authorizations for sale. In some cases, employees have turned their Buddy Passes over to Buddy Pass “brokers” who sell them to unsuspecting travelers or to individuals associated with illegal or suspicious activities. Whether directly or through a broker, profiting from the sale, barter or trading of travel privileges, including Buddy Passes, is a direct violation of our policy and has a significant impact on Delta’s revenue. Those who engage in this activity subject themselves to disciplinary action, including loss of all travel privileges or even termination of employment.”

Do not waste your time trying to redeem an awards flight on Delta.com. You can see dates that have the low redemption mileage, but you can't book them on your own. A better way is to look at other SkyTeam member sites, like Continental's One Pass, and find flights that are redeemable for low mileage on those sites and then call the Delta Skymiles Customerless Service number and plead with them to identify the flights you have located and book the award travel at the low redemption rates for you.

I probably wasted 20-30 hours over a two month period trying to get a round trip ticket to Europe for 60K. I finally called and asked if there were any cities that were more likely to qualify for the low rate. The answer that I got was I am not going to search all day for you. I asked to talk to a supervisor and then for the agent's name and she refused and hung up on me.

What is sad is that I used to really like Delta and have flown them for 20 years, now I really have to look at alternatives for my travel.