Delta Air Lines review: no assistance getting to brother's funeral! 65

As I was looking up contact information for Delta's Corporate Office telephone number and address as I did not get it from Customer Care (what a joke!). I noticed the number of complaints and your web site. Here is my story.

On 7/10/07 we arrived at the gate 1 hour prior to our flight time (10:30 p.m). We noticed that our flight number at our gate had a different destination (JFK). Upon inquiring about this discrepancy, we were informed that our flight had been cancelled due to crew illness. We were then asked along with other passengers to form two lines. One line for 6 travelers whose names were called and the other for all other passengers booked on the flight for Boston, MA. By the time our turn came to speaker to one of the Delta Reps. we were given two choices, one - take a flight to Atlanta GA to Boston MA (1:00 a.m. depart. LV arrive Boston) it would have meant a total of 13-14 hours travel time or be booked with US Airways at 7:00 p.m. the following day to arrive at 1:00 a.m. on 7/12. We asked if they could find any earlier flights that would be direct for the next day (7/11) and the response was "NO" nothing else was available. We felt the agents were unsympathic to our travel plans we decided to request a refund and that our bags be returned to us A.S.A.P so that we may secure a flight ourselves. We noticed that when we asked for our luggage to be returned the agent paused with some doubt. We were told that our bags would be sent down to baggage claim. However, when we attempted to collect our bags from Delta's Baggage claim area we were informed that it would be approx. 1 hour before we could obtain our bags. My husband requested that the bags be held so that we could pick them up. We waited in the Airport for the hour as instructed and the bags never showed up. We decided that we needed to return home (VIA taxi) in order to try and secure a flight for the morning of 7/11. Upon returning home we were able to secure a flight with seat assignments on US Airways for a 11:30 a.m. direct flight to Boston MA. In the meantime, my husband and myself were on the phone trying to locate our luggage that Delta assured us would still be in Baggage Claim. To our surprise the luggage was no where to be found. We spent at least 3 to 4 hours on the phone with agents who were in India and Mexico and North Carolina with no success. Since we had a flight booked on 7/11 we requested repeatedly to have our bags tracked and sent on to Boston MA. upon the bags being located. My husband was issued a tracking number and was assured that all of our bags (4 bags total) would be in Boston sometime the evening of 7/11.

Upon arrival in Boston MA. we went directly to Delta baggage claim area. We discovered 3 out of 4 bags in the baggage room that were going on a flight back to Las Vegas NV. We quickly retrieved the 3 bags and then approached the baggage counter where we were informed that the final bag would be arriving on the next flight from Cincinnati OH in apporx. 1 hour. After we waited another hour as per directed we discovered that our missing bag was not on that Delta Flight. We went back into the Baggage Claim Office and were then informed by the same agent we spoke to about the incoming flight our luggage was supposed to be on that "Delta is not responsible for your missing bag any longer since you did not fly with Delta. According to the agent, we must file a delayed baggage claim with US Air". After we argued with the agent as to what carrier was responsible she(the agent with Delta) said that she would contact US Air for a delayed baggage claim number for us. We still had 1.5 hours of driving time to our final destination. We decided that nothing else was going to change in getting our missing baggage so we decided to leave our address information of where we would be staying for the next 8 days and left. Finally, on the afternoon of 7/14 our missing bag that contained all my husband clothes showed up at our vacation location.

When all of the above mentioned events you can see that we went through a great deal of aggravation and stress for no apparent reason during our scheduled trip. We missed several functions, 1 1/2 days of vacation, extra taxi($80) to and from the airport, replacement clothing ($80) for my husband not knowing if his luggage would be found, and additional cost incurred by booking last minute flights with US Airways ($220), not to mention phone costs, and wasted income from my side as I and self employed. I don't know what else to say other than I am irritated and if this is how you treat any number of your customers I can see that it reflects how well the company listens to it's patrons. I am familiar with how important customer service is as I practice in my business every day. If you value your customers I will expect a timely response and remedy for all the inconvenience your company and staff have caused.

I urge others to heed the above information and also to file a complaint with the FAA about Delta's handling of their travels and baggage. This is why according to reports published by the FAA that Delta remains in the top 10-20 worst Airlines consistently month after month!

Sincerely,
Toni

To whom it may concern: I have been dealing with Delta Airlines billing issues for the last week and a half. I purchased a ticket for about $180 but am showing a charge of $410.40.

I was originally quoted a military rate of approximately $400 for a flight from Omaha to Houston (connecting in Atlanta). At that time, I told the representative helping me that I also had a voucher from past/canceled flight of approximately $220 which would bring my ticket price down to approximately $180. She told me that I should go to the ticket counter at OMA and pay for it there to show my ID. However, when I got to the airport, I had to wait for over an hour while the representative sat on hold and tried to clear things up. She finally was able to get things cleared up...only to tell me that she had charged my card for $410. When I told her the military rate was right around $400, and I had the voucher/credit to apply towards the military rate, she said I should call the call center and have them correct the billing issues.

I called the call center and spoke to a representative only to be put on hold for over 10 minutes. I called back and demanded to talk to a manager, and was assured by a manager there that the issues were taken care of. She said that American Airlines would credit me for the voucher and bring my price back down to the $180 range as was quoted to me from the first time I made the reservation. Five days later I'm still showing that $410 charge but no credit.

I simply request that the $410.40 be refunded, and that my card be billed the military rate minus the value of the credit (applied toward the cost of the ticket. The total charge to my American Express should be in the vicinity of $180.

All this reminds me why I never fly Delta... and why they are going bankrupt...

Stephen

On Christmas Day I decided to go visit some family in Boston along with my mother and two sisters. I had some urgent business that came up so instead of a morning flight I decided to take an evening flight. I called up Delta and the change fee was so high that I decided to take another flight with United instead. I canceled my Delta ticket even though the fare was non-refundable.

I went to drop off my family to the airport and as I'm a planner I had my luggage in the car as well for my flight later that evening. The Delta Rep checking in our luggage told me that my flight was still valid and I could travel on it if I wanted to. By now the urgent matter had been resolved and I decided to fly with my family. I put my car in parking, checked in my luggage and was off to Boston! I called up United and canceled my refundable ticket for that evening.

When it was boarding time my name got announced. When I went up to the desk I was told that I could not travel on that flight as I had canceled my ticket. I told the lady at the desk that I had confirmed that I could travel with the lady who checked us in. She adamantly refused to let me board even though I had a boarding pass.

By now I was fuming. I told her to get my luggage off the plane if I was not allowed to travel. The hassle of getting my luggage off made her change her mind. Even so she said some things under her breath and during our conversation I had briefly lost my temper with her- I did not use profanity but was certainly a bit loud with her.

I boarded the plane and right behind me were two security officers claiming that as I had been difficult during boarding it was up to the captain of the plane to decide if they were comfortable carrying me as a passenger. The pilot was nice and understood my frustration and agreed to fly with me.

I have traveled on literally hundreds of flights to date. I will never fly Delta again!

Ali.

My Husband, Larry E. Jolley had a flight with Delta from Monday the 12th to go to Portland ME to the 14th going to Hartford, Conn and he will be returning home tomorrow in Watertown, NY tomorrow the 16th.

When I took my husband to the airport here in Watertown, I explained he needed assistance, HE IS LEGALLY DEAF, He also has problem with standing for long periods of time, and has a Tramatic Brain Injury. I told the girl he would need assistance with going to and from gates, be allerted to his flight leaving and arriving. He was taken from place to place BUT he was not assisted with HEARING THE BOARDING for his flight. He almost ended up in OHIO! My sister called the airline and wanted to get an escort for him for his trip from Portland to Conn. and Home. She was told you only have escort service for children. Can you explain why you do not have more services for the handicapped? Handicapped people can not use your airline with out someone going with them? I am sure that my husband is not the only deaf person to use your airline, correct? This needs to be addressed STAT! I know now I can no longer send him on a plane and feel his safety and special needs will be addressed. Also I tried to call the airline and explain the situation, I spoke with a person called Victor, because I could not find my husbands confirmation number, YOUR EMPLOYEE HUNG UP ON ME! I had to call the people we made reservation with and after speaking with three different people I was able to voice my ovious concern... I expect a reply to this e-mail. MRS. PAULA JOLLEY

I was coming from an international flight with my three year old and my brother, the flight was suppose to leave at 11:00 pm and left at 6:00 am, we were sitting at the airport for 9 hours, when I requested accomodations I was told they did not have any, my son got sick for been at the airpot for so many hours, then I got sick. Some of my belongins were missing from my luggage and I email costumer service, they told me to call the 1800 number, I was taking care of my sick child and myself. I called and I was told after seven days there is nothing they can do to help me and they suggested I email costumer service to see if they can help me, which I did AGAIN...and they told me "Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence"...All I am asking is for my belongings I think I deserve a better response.

When a consumer checks for an airfare they are always warned, "Prices may be
higher" however, consumers are never warned prices may be less and if you
book now, you will not get an adjustment. Today I learned my flight to
Spain in Sept has gone from $785 RT to $706. I have two tickets so the two
tickets are $158 less. I called Delta airline and they said the fare would
have to go down $200 to make the change worthwhile because the penalty is
$200 per ticket to reticket at the lower amount. If the fare dropped $220
per ticket I'd only reap the benefit of $20 with a change fee. Something
seems seriously wrong. The plane is currently less than 20% full. What
incentive is there for consumers to purchase a ticket 6 months in advance
if rates are likely to come down. I mentioned that at booking there website
says there is a rate guarantee. I was told that doesn't apply to this type
situation. I don't expect airlines to alert ticket holders that a fare
has come down, however, I do think an airline should adjust fares for
consumers who find out that a fare is currently less. Other then
broadcasting on to the internet that consumers should think twice about
ticketing early, what recourse do I have?

My husband and I are in the process of relocating to London, but have a personal matter that requires us to travel back to New York in September. These flights are being booked for that reason.

I called the Delta Skymiles Reservation line and asked about a credit I had with Delta from a previous flight. I asked if I were able to use this credit to pay the taxes and fees I bought with my skymiles and her answer was simply, yes. I thanked her and we concluded the call.

After receiving this answer from the representative, I proceeded with the various steps to purchase the two tickets for the September trip back home from London. Those steps took place on both Tuesday, May 27 and Wednesday, May 28 and included:
1. Hold my itinerary on delta.com while I gathered points from other sources.
2. Transfer 36, 000 miles from my American Express Card, which has an $18 fee associated with the transaction.
3. Purchase 10, 000 skymiles on delta.com, which cost $295.63.
4. Purchase my husband’s ticket on delta.com, which cost $790.18.
5. Called the Delta Skymiles Reservation line to reserve my skymiles reward ticket and utilize my credit for the taxes and fees.

Step five above is, obviously, where I ran into a problem. I was told by a supervisor, Sam Elkhoury, that my credit (ticket number listed above) could NOT be used to pay for the taxes and fees. This directly contradicts the instructions given by the first person I spoke to the day prior. Mr. Elkhoury then explained that, although I was explicitly told I could use the credit, there was nothing he could to do to help me.

I would never have transferred the large amount of miles from American Express, purchased 10, 000 additional skymiles and purchase a flight that cost almost $800 if I had been told I could not use the credit.

At this point, my loss in this situation is nearly $300. I believe the appropriate and professional next step would be to honor the $298 credit that I was told I could use. This can be applied to my taxes and fees or to my husband’s full price ticket. Both were purchased with my American Express Delta Skymiles American Express.

Today on Sept 13, 2017. My 27 year old pet bird arrived to San Juan Puerto Rico and is currently held by Delta. When I did the booking with Delta, the booking agent told me there would be ample time from the time the bird arrived to clear customs, as customs office closed at 5:00PM on Saturday. To our dismay, we found that upon our Bird's arrival that the Customs office doesn't open on weekends; therefore, Delta would not release my bird., Delta said nothing they could do, and did not even make any effort to contact Customs or help us. I frantically contacted the Customs inspectors, explained the situation, who understood and agreed to help us. When the inspectors showed up at the terminal at 6:00 PM, Delta was closed until Sunday. Our of desperation, I then called Delta's main number in the US and explained my urgent situation hoping that someone would contact the San Juan terminal and allow the inspectors into the terminal; however, Delta basically told me that there isn't anything they can do nor can they provide me an emergency number in San Juan. Just to give you some perspective, my bird has been traveling since 5:00am, in the cage. She, the bird, is a living being. I am amazed how Delta could be so cruel as to flying the animal, and not coordinate for her release. This is absolutely outrageous and cruelty to animal, not to mention absolutely lousy customer service. The bird is a large Macaw confined to a dog crate since 5:00am, and likely to remain confined more than 24 hours by the time she is released. Not only is this a mistreatment of animals, my wife and I and my receiving family members in San Juan are under extreme distress and broken hearted because Delta's negligence. What an outrage! This is absolutely unacceptable. My wife has been crying all afternoon, and nothing I can do to console her at this point.
This is a total unjust and heartless on Delta's part.

On Nov. 30, 2017 I was booked to take the Delta flight, plane CR, from Boston to JFK at 6 pm. At the airport I was sent to the gate from which planes fly to Atlanta. I had not been informed that the plane to NY had been cancelled. I had to be at JFK to catch Delta flight 86 to Tel Aviv at 10 pm. So I refused to fly to Atlanta. I was therefore rescheduled to fly on the shuttle to La Guardia which was late. From there I had to take a cab to JFK, arriving just in time to reach the 86 plane. I am no longer young but had to run from gate to gate in Boston and then run for a cab. Needless to say, my luggage did not arrive on the plane on which I flew to Tel Aviv but arrived only two days later.
The seat on which I sat for 12 hours on the way to Tel Aviv was broken i.e. could not be tilted as was required for sleeping through a night flight. Moreover, the entertainment provided no classical music, nor were there any newspapers or magazines.
I was most aggravated by all the above shortcomings of Delta and want to be compensated financially both f or the cab fare and for the aggravation caused me by all the shortcomings enumerated above. I have no intention of ever flying Delta again and will warn my friends from doing so.

-few days later, received marketing email from Delta claiming they no longer charged a fuel surcharge; called Delta and was told that because no portion of the ticket was used yet, the fuel surcharge would be refunded to credit card, and that a plan was in place to do this within 2 weeks time

-2 weeks later, no refund appeared through credit card, so called and was told that no such refund plan was ever in place and no refund would be made

-next day, wrote letter to Delta explaining extreme contradiction in info and asking for refund

-2 weeks later, received call from Delta very early in morning explaining that the $39 fuel surcharge could have been refunded before the ticket was used (too late, at that point), and then the ticket would've been re-issued...for a $100 re-issue fee! (net loss to me, the customer = $61)

Delta really put the LIE in UNBELIEVABLE!

We traveled out of JFK at the beginning of March and not realizing there are complete ### losers that would work for Delta my boyfriend put an engagement ring in his bag because he didn't want it to go through security and ruin the surprise of proposing to me. We arrived at JFK at a very slow time of day giving these pieces of crap all the time they wanted to rummage through our bags. He hid it very well and they found it either through TSA scanning it or by it being so slow they had time to look. Yes we know he should have carried it on him-hind site is 20/20 so no need to comment on that-we get it.

Now no one at Delta wants to even talk about it, so basically its ok for their employees to steal out of your bags and they say oh well we have a policy BLAH BLAH. Bottom line is YOUR employee committed a FELONY yet tough [censored] for the passengers. I wouldn't fly with Delta again if I received free airfare to anywhere I wanted to go. BEWARE!

At the Orlando Airport, 2/23/09, Enid Blanco from Delta told me in fornt of my 10 and 4 yesr old daughters that she "feels sorry for my children. They should be ashamed to have a mother like you". The CEO, Richard Anderson, stands behind this abusive behavior.

She was right (I was there). I feel sorry for them too (and I don't like kids).

i had a candel that i had baught of my grandfather that has just passed on and the front was sourrounded by glass, i put the candel in my carry on bag, that for some reason they insisted on putting under the plane and i saw the people handling luggage taking it and throwing it up in the air and well just say that if a computer would of been in there it would of broke just like the glass on the candel, and to refrence the candel was wrapped in proper insullation ( Bubble Wrap and tissue paper) and i am upset because now that the glass is broke i will either have to replace the glass or replace the product for approx 30.00 i have attached photos below.

-CORBIN O'NEAL

On apr 3 had booked tickets from atlanta to Cairo egypt via a connection at JFK> Flight left late I missed two possible connections that night at JFK After standing in line for 5 hours with 500 people I was booked on Egyptair the following evening The flight was clearly overbooked I was bumped I was missing my tour connection in Cairo which cost me 1600 dollars Back to delta lines I booked a flight home to Atlanta that night That flight was 4 hours late leaving My luggage was sent to Cairo I got it back a week later If anybody know s of a lawyer that would help me sue Delta Help I spent 30 hours at JFK Delta only gave me back 900 dollars of a 1400 dollar ticket and I lost my tour money. Help Contact me email Olgaroos A bellsouth .net I am afraid to travel again Delta sucks

Delta Flight out of JFK was delayed going to Ft. Lauderdale.Flight DL209 was to leave at 340p. Once boarded the flight was held up due to weather. After a while the plane was turned off to save fuel. Eventually the flight was allowed to take off. Was schedule to land at 711p but of course was late now. Once arrived in Ft. Lauderdale at 815p. I was supposed to take a connecting flight DL2052 to Atlanta leaving at 747p. Once off Dl209 I asked where the next flight was and I was told that the flight have already left. So I asked when is the next flight. The agent stated 0645A the next day no more flight was scheduled for ATL. So I asked if the airline was going to put me up ina room til morning. The agent stated that we do no do that. All he could do was send me to baggage service to get a vougher for a discount and a shuttle to Hotel. I said I could stay in the airport but he stated I had to get my baggage and go outside the security area. I go to baggage and then go to service area to get the BLUE SLIP. I had to call the 1800# and may a reservation and then call the hotel for a shuttle. Luckily I had the money to pay for room. $98 at Courtyard Marriot.
The agent stated that the delay was not Delta's fault so no room allowed. I feel the Airline should pay for the room and any other additional expenses I had due to the delay and the missing the connecting flight. If the orginal flight was not going to connect the JFK flight should not have taken off.

Incidentafter nearly a year of saving, my daughter & best friend get to go on vacation on June 6th whereby my daughter saw black smoke on the plane, then smelled smoke and the plane sat with all the passengers, then after an hour they ordered everone off and had no other flight. they lost 2 days of their vacation and put on a dangerous bus ride from Kingston Jamaica to Montego Bay for frickin 5 five hours! it was torture and they were sick from the 2 day ordeal and stress and offered NOTHING

Damage Resulting2 days lost of vacation, RUINED VACATION 2 days hotel and 2 days dog kennel Have Lawyer Contact Me

I was booked and ticketed on a 6 pm delta flight between PHL and CVG. at 5:30pm delta boarded the flight and we all got seated. At 6 pm Delta told us we were going to load on some additional passengers, as the 4:30 pm schedule flight between PHL and CVG was cancelled due to mechanical failure. At 6:15 pm they asked us all to get off the plane. At 6:30 pm Delta loaded the passengers from the 4:30 flight onto our plane and left. they next cancelled my flight leaving me in PHL.I have to book my flight on US Airways and pay for it, Delta has yet to re-pay me or refund. I am a platinum customer on Delta.

If they will do this to me, they will do it to anyone. I am now flying American and united.

Got to BWI 30 minutes before flight. Our flight was at 6:15 am and we got there at around 5:40 or so. We missed our flight because it took 1 hour to self-check. Ok, arguably that's on us, although there was no organization with respect to the self-check line. Also, the line kept moving to different locations and people were cutting line left and right.

However, we waited about 4 HOURS in the special services line to TRY and get our tickets changed. We finally got to the front of the line and they kept putting people ahead of us because those people were about to miss their flights. The counter had 4 people working first class, 4 people checking bags and ONE PERSON WORKING THE SPECIAL SERVICES LINE. There were two empty computers with no one manning them. We had a two year old and we just finally gave up after waiting four hours. We bought a ticket on Southwest. Worst airline experience ever.

Also, some of the customer service people could only process "northwest" customers.

With secuity etc. you need a minimum of 1Hour arrival before departure. Do not blame the airline on this.

My experience with Delta air line staff yesterday (07/12/09) made me think why will Delta ever be allowed to monopolise some routeor even be the only none stop flight to Nigeria. Not only did I arrive at PHX airport at 9.30 am for 12.15 pm flight (Delta1032) which was supposed to be flight 56 and was changed to Delta 1032. On getting to the counter for an agent to attend to me the Lady Rose not only insisted that I take one pound wight off my flight I came to check in for my international flight. Which I did after she went to get her suppervisor whom she never got. The flight was shifted from 12.15 pm to 3.15 PM. Now I told her ok I have taken one pound off the bag what do we do since I will have to stay in PHX sky Habour airport from 9.30 am to 3.15 pm. that is about 6 hours waiting time to get to Atlanta to connect my flight to LOS airport. She just said the flight is late and the early one will be the one for 3.15 pm. In fact here is my problem with her and the obese man that she later went to fetch that was full of cigerratte smells and his finger nails were like that of a SWIN keeper, I mean a person working with swin in the dirt! True none of them said any word in a polite manner as a form of appology what I have to go thru for the next 6 hours waiting period at the airport. Even spending money I never burgetted at the airport at my own expense and without any body from Delta Airline to appreciate it by saying sorry. Even though the one pound would have made no difference but I was forced to take it out. The same will be true that it is Airline policy. wouldn't that be the same of my own policy to be at the airport on time and to board on time and to leave on time and arrive on time. So why will Delta not only violet their policy and also want me to keep my with them by taking one pound off my bag. Rose shame on you and your fatty man that later came to the counter after he could not have good breath come of him, stinky obese man with dirty finger nail at early hours of the morning, yet you are meant to be Delta ambassadors. shame on you Delat! Even when you guys tried to wicked by giving me all the back seats, what happened all the front seats had no passangers hurrayyyyyyy! No body like Delta so it was empty, I have to bring down three arm rest and sleeeeeepppppp, while you were standing on your feet smelling SMOKE!. Soon you will come to see me at the hospital for by-pass or angio beggin for one more month to live after your heart attack. Well My flight was ok except your mess and smell along with your delays both in PHX and ATL.

My wife and I had to go to our grandson's Christening so my wife got on the computer and ordered tickets from Tampa, FL to Chicago, IL. We were departing Tampa on Friday July 10, and returning to Tampa on Monday July13. We received our iternerary and saw the Friday departure and erred by not looking at the return, On Monday July 13, we were about to leave for the airport when we saw our return tickets were for Monday August 10th. I readily admit we should have looked closer when we received our iternerary and worked out the problem at that time, but since we hadn't, I called Delta customer service on the morning of July 13th and explained that I needed help. I was told almost all the flights Delta could give me to Tampa were overbooked, but it was possible to get to JFK on Com Air and get a flight for Tampa from there. My wife had to be back in town to reurn to work Tuesday morning so I said OK. I was transferrred to the reissue area and was told my new tickets would coast $361.50 each and that was after deducting the cost of my original ticket, and it included a $150.00 dollars charge to reissue the ticket. This means my wife and I each paid 486.50 for a one way trip to Tampa after originally paying $249.00 for the entire round trip to Chicago and back. When I ask if there was any possible relief because of the computer error, I was informed the error had to be on my end and the airline wasn't responsible.
The next time I get robbed, I hope the robber is wearing a mask and holding a gun, rather than wielding a computer and the knowledge that the corporation has the passenger by the tender places and the passenger has no choice but to pay the rediculously high pricee, plus fees.

-Booked e-ticket with Delta and paid $39 fuel surcharge;

-few days later, received marketing email from Delta claiming they no longer charged a fuel surcharge; called Delta and was told that because no portion of the ticket was used yet, the fuel surcharge would be refunded to credit card, and that a plan was in place to do this within 2 weeks time

-2 weeks later, no refund appeared through credit card, so called and was told that no such refund plan was ever in place and no refund would be made;

-next day, wrote letter to Delta explaining extreme contradiction in info and asking for refund;

-2 weeks later, received call from Delta very early in morning explaining that the $39 fuel surcharge could have been refunded before the ticket was used (too late, at that point), and then the ticket would've been re-issued...for a $100 re-issue fee! (net loss to me, the customer = $61);

Delta really put the LIE in UNBELIEVABLE!

Same thing happened in Pittsburgh to me...Stole my new electric ladies shaver...Too bad, they have a policy. Bunch of crap is right...I will never fly Delta again.

Overbooking, big problem...stolen from my luggage either in Pittsburgh where I departed or, Detroit, or Minneapolis, which were connecting flights, that Delta did not announce on the plane that it was the end of the road and we needed to depart and find a gate for Seattle, my ticket had said change once. No we needed to get off and change planes at each stop, and no one did tell us where to go for next segment. Turned out to be one gate and then when found, no one there and no posting about where flight was...Horrible experience, another airline pilot helped us out and said Delta is famous for changing gates, especially now that NW is merged with Delta...I want the money for my razor, but heh, prove anyone took it...Crap came from the airline and no one responded to my email either. In MN the flight was held because of mechanical problem, another, smaller airplane came, still 10 people could not board and that was after 10 people volunteered to take a flight the next day...A $300.00 voucher, , , come on that wouldn't pay for anything next time...NO Thanks, glad I made the flight, and I will never fly Delta again...Every flight was overbooked...HOW SAD...

I travel for work, and I agree DELTA does over book.. but I look foward to it, I always, always get a free voucher, drinks and dinner... I hate to say it .but the other Airlines just arent that much better. I never ever pack anythng valuable, I always carry it with me, or have it shipped before I get their.. I fly out from LAX.. u know the airport where the man went through screening, only to see an employee put his IPOD in his pocket..

I flew out of the Atlanta terminal on the 25th of July. I bought my ticket on line on the 23rd of July. I received a confirmation number and had no problems boarding the airplane from Atlanta, nonstop to Stockholm Sweden. When I got to Sweden I was naturally Jet lagged and slept for a few days. Anyway, I went on line to check my account as Sweden can be expensive and to my surprise my Visa card was charged THREE (3) times for the same One-way flight. I have been trying to get this corrected on my account with no success. If anyone can give me any advise as to how to fix this problem I would greatly appreciate the information...

Sincerely,
disgruntle Delta passenger

I have a major complaint regarding flight pricing rules and unaccompanied fees . I am divorced and remarried to a military service member. My daughter from my previous marriage resides with her father and I am the person responsible for upfront travel costs. We live far enough apart that driving is impossible (we live overseas) so flying is her only option for visitation travel. I find it appalling that a $100 unaccompanied fee is tacked to nearly all legacy airlines each way - so a roundtrip ticket would garner a $200 unaccompanied fee added to an already expensive airline ticket. From what I have witnessed upon bringing and picking her up at the airport - they check her in at the desk - it cannot be done online. As a parent, I am issued a gate pass to escort her to the gate. She boards the plane - sits in her airline seat - and is escorted by airline employees to either an "unaccompanied room" until the connecting flight arrives or a parent picks her up. What is the $100/200 going towards? She does not receive a meal if she has a connecting flight and has to wait in the "unaccompanied room". She is expected to go to a "restaurant" in the airport and pay an exorbitant amount of additional money to eat something as simple as a half sandwich and juice. There isn't anything the airline does above and beyond basic flight duties to justify such an astronomical charge. A major issue came up during her last flight on Delta airlines. She missed her connecting flight - even though there was more than enough time to get to the appropriate gate - so my daughter had to wait for another available flight and did not arrive home until after 11pm at night. No apologies - no kind of offering was made by Delta - they simply shrugged their shoulders. Also, there is no good reason as to why a person who misses a flight or is unable to travel cannot recoup the money paid for that seat - especially considering the fact that another person is going to pay that same amount or more to get the seat that airline already collected funds for. Airlines get away with it because we either don't do anything because we take it all at face value or we don't know how to go about making changes and improvements.

Delta Employees Percesepe/Maurice Miller sold our African Missionary work three tickets on their Buddy passes $2, 600. .. for our non-profit work with children in LIberia...(ATL to Accra).. this was a scam.. when reported to Richard Anderson, CEO, his office said he does not speak to Passengers, he is too busy, would not even acknowledge a letter, the Customer Service department cannot be reached by phone.. we just want our money back .. it is charitable $$s which we are responsible ..Delta lost baggage on the first leg of an ill fated trip (bumped off in JFK.. spent 3 days trying to get another flight.. hotel bills etc.. ended up paying full + cash fare to get back to Atlanta.. met the most rude employees in the industry)... now cannot find the baggage, In ATL the Domestic Baggage says it is in International Delta baggage, they are not allowed to speak to each other.. now 3 weeks later the baggage is "lost".. no answers, finally get a email from aCustomer service employee, apologizing.. but in essence saying"too bad, we are sorry - try to fly with us later".. Anderson is all over the press talking about his commitment to Delta Service, his interest in the quality of his employees and to his customers-the Passengers.. it is all PR talk..no wonder that Delta is spurting red ink all over..from now on.. I will stay with American.. 25 years flying with American - where the service really is customer focused..
Please do not try to use a Buddy.. even if it looks like you can save money to spend on other charitable goods.. frankly.. skip Delta altogether..

you are the one that did the scam, you are not a buddy, but you bought a ticket. Get real, talk to the police and file a report if it is fraud. talk to a VP or manager. Don't call the President.

I purchased two airline tickets for myself and my young son in January for travel in June. This week, reading the news, I discover that Delta plans to charge travellers $25.00 per bag each way for a 2nd checked bag. This is in clear conflict with the baggage guidelines when I purchased my ticket which provided me with a 2nd bag free of charge. The total additional cost to me will be $100.00 resulting in a 17% increase in the original fare.

I contacted Delta numerous times via phone and e-mail but they refuse to waive the charges.

Then, I discover that the U.S. Department of Transportation has issued a publication on May 18, 2017, stating the following:

"In no case should more restrictive baggage policies or additional charges be applied retroactively to a consumer who purchased his or her ticket at a time when the charges did not apply, or when a lower charge applied. Whatever the contract of carriage provides regarding free baggage as of the date of each ticket sale is binding on the carrier. The Aviation Enforcement Office considers any carrier practice that violates its contract of carriage provisions to constitute an unfair and deceptive trade practice in violation of 49 U.S.C. § 41712".

I also reported this to Delta but I received no further communications.

In short... none. It's a tough one - supply and demand is what sets the fares and sometimes airlines have to offer "blow out fares" in the end to entice passengers to book. Usually it's the other way around though, and a passenger would never come and complain that they got a good deal. In the end there is very little you can do. Sorry :-(

January 6th 2017

Richard h. anderson
Chief executive officer
Delta air lines, inc.
P. o. box 20706
Atlanta, georgia [protected]

Re: december 23rd 2017 flight #1297 jfk, new york to atlanta

Dear mr. anderson,

I hope you had an enjoyable holiday and all the best to you for 2017. unfortunately my wife and I had our worst flight experience with delta airlines on our recent holiday trip to barbados.

We purchased a flight online on june 12th 2017 for our trip to barbados with delta confirmation #xxxxxxx. the first leg of the flight was flight #1297 departing jfk, new york for atlanta at 6:00am. we were then supposed to connect with delta flight # 659 departing atlanta for barbados at 9:40am. we arrived at the delta counter at jfk around 3:45am and after checking in our luggage with our customer service agent we were told to proceed through tsa security and to the delta gate where our seats would be assigned. upon arrival at the delta gate we were then told that the flight had in fact been severely overbooked and that were no longer any assigned seats. after about a frustrating hour and a half of limited communication from the delta service manager at the gate a large group of about thirty passengers including my wife and I were all informed that we would not be seated on flight #1297 from jfk to atlanta. for us this was very frustrating as we had bought our tickets six months in advance and had tried unsuccessfully to confirm our seats over the last few months with your customer service agents. we had been told that our seats would be assigned at check-in at the jfk airport on dec 23rd.

Close to 7:00am on dec 23rd we were finally told by one of your customer service agents at the jfk counter that we would be refunded for the portion of our flight down to barbados as our delay to barbados was greater than the acceptable timeframe stipulated by airline rules. we would however be on our own to find an alternative carrier to barbados. we were also told that our flight back up from barbados would however remain intact with delta. this was a most startling proposal as it was two days before christmas and we were basically left to find a flight down to barbados which is one of the most popular tourist destinations in the caribbean. after several frantic calls to numerous of your competitor airlines we were able to miraculously find the last two seats on a jetblue flight #871 down to barbados leaving that same morning at 8:30am. the two last minute jetblue flight basically cost the same as the one-way ticket refund that we received from delta for the cancellation of our seats to barbados.

We informed your delta customer service agent at the jfk gate that we would be taking the 8:30am jetblue flight. he informed us that delta would still take our checked-in luggage down to barbados on their flight # 1297 as that flight was taking off. we were told by your customer service agent that we would be able to collect our luggage upon our arrival in barbados on the jetblue flight that was scheduled to arrive later that same day.

We arrived in barbados later that same day on jetblue. unfortunately our luggage didn’t arrive on the delta flight as promised from earlier that morning. when we asked the delta agent in barbados about our luggage they informed us that we had to talk to jetblue about our missing luggage even though delta indicated they would deliver our luggage to barbados. of course the jetblue agent could not understand the rational why they would be responsible for luggage we never checked in with their airline and which delta had indicated was on a flight connecting out of jfk, new york through atlanta to barbados. at this point we were now stuck in barbados with no luggage and limited effective assistance from the local delta customer service representative. later on that night (december 23rd) I sent delta online support an email message indicating that our four pieces of luggage had been lost. I got an email response that same night indicating that we could expect a response in three to four days! (see the attached email)

The next morning december 24th I called delta’s 800-number and I was told that our bags were left in atlanta and that they would be forwarded down to barbados via puerto rico around 11:30pm on an american airlines flight. I called later that same day to confirm our luggage had made the flight going through puerto rico and I was told by xxxxx xxxxx one of your customer service agents that our luggage was now being sent back to jfk, new york instead as delta had no evidence that we had indeed arrived in barbados. I explained to xxxxx xxxxx that I was indeed mr. xxxxxxxxx and that I was currently stranded in barbados without any clothing and toiletries. xxxxx xxxxx indicated we would now receive our luggage upon our return to new york from vacation in barbados.in addition she also indicated that we would not get any reimbursement to purchase emergency clothing nor toiletries while stranded in barbados. I think our call with xxxxx xxxxx was recorded so you can verify this exasperating conversation with your customer service agent who obviously didn’t grasp the concept of customer service. on dec 24th we spent about $450 on emergency clothing and toiletries as the local barbadians had explained to us that the island celebrates boxing day on dec 26th. most stores in barbados would therefore be closed for an extended weekend from the thursday (christmas day) until the following monday!

On friday december 26th we finally got a surprise call from delta that our luggage had arrived in barbados. at that point we had not only spent several hundred dollars on emergency clothing and toiletries but we had also incurred a large international telephone call bill trying in vain to resolve and track our luggage with your customer service agents back in the usa.

The trip got worst on our way back. there was there a one hour departure delay on our connecting delta flight #488 out of port-of-spain in trinidad to jfk, new york on jan 2nd.in addition when our luggage arrived at jfk, new york two pieces of our luggage were badly damaged. on december 3rd I filed two damaged luggage claims #xxxxxxxxx and # xxxxxxxxx. upon filing these two claims I was told I now have to find a fedex office to ship the damaged luggage back to your facility in carrollton in texas. this is just another inconvenience for us relating to this already horrible trip experience with your airline.

I apologize for the length of this letter but I think you can sense we are highly annoyed with this extremely poor level of service that we received from delta. I did a quick scan of the internet tonight to determine whether they were any online websites we could also post a copy of this letter on so that we could expose a wider swath of your current and potential customers to our recent trip experience. we found the following websites:

• http://www.consumeraffairs.com/travel/delta.htm
• http://www.airlinecomplaints.org/
• http://www.my3cents.com/
• http://delta-airlines.pissedconsumer.com/
• http://www.complaintsboard.com/
• http://www.complaints.com/

Upon browsing these websites it appears this poor level of customer service has also been experienced by several other customers of your airline. i’ll spend some time over the upcoming weekend to make sure I post this letter on these online websites and with the relevant identifying personal information redacted. delta has been a disappointing service provider for this recent trip. you are very aware that word of mouth is vital to companies such as yours operating in an industry that is very competitive. my wife and I will also make sure that we share this delta flight experience with as many friends, family and colleagues that we come across over the upcoming months.

At this point we are merely asking for some compensation to recoup the money we spent on emergency clothing and toiletries in barbados and to recover the cost of the lengthy international telephone calls we made to delta’s customer service bureau in the usa from barbados as we tracked our missing luggage. I think you’ll agree that some reimbursement would be a small gesture of goodwill as your airline almost ruined our fond memories of barbados.

If you have any additional questions I can be reached at xxx xxx xxxx.

Sincerely,

Xxxxx xxxxxxx

C. c: stephen e. gorman, executive vice president & chief operating officer

Very well written, indeed... However, addressing a letter to the CEO of a company is a total and utter waste of time. Mr. Anderson has more important things to do than read customer complaints. Regardless, I would feel inclined to offer you compensation in the form of a free trip. You're going to have a hard time getting money for your expenses, but I think a voucher good for a free flight would be in order. Good luck with this one.

I booked a flight last week for a quick trip to Savannah, GA. There was a $100 booking fee because it was under 21-days. Due to business demands, I had to cancel. Now there is another $100 fee to redeposit the miles. This is rape. Northwest NEVER had these punitive charges. I'm even Gold Medallion. $200 would have paid for a round trip ticket. I've asked for at least one fee to be waived. This is the first launch of my online campaign against Delta and these insane charges.

I am writing to vent my mind on the terrible service received by Delta Airlines.
A flight for 3 people from Calgary Canada to Nashville, TN took 24 hours to complete.
First of all, the inconsistency of charging for baggage was appalling. How come we paid
for our baggage with online check in and another passenger can walk up to check in and
doesn't pay for baggage?
Our plane left Calgary 1 hour late to connect in Minnesota headed for Nashville destination.
When we got to Minnesota and found out our flight was canceled to Nashville until morning
for no apparent reason (maintenance?). We did not get to choose the next flight...in hopes of
a direct flight since Delta can't ever seem to make their connections on time.
We were not given hotel accommodations or food or our luggage for the night spent waiting for
the next flight out 12 hours later.
The next day we arrived at the airport for 5am to wait for another delayed departure...and this
was the first flight of the day! Not to mention the last minute gate change all the way across the airport terminals.
We RAN to make our connection in Detroit and that flight didn't leave the ground for an hour in a half.
It boggles my mind that on these old decrepit planes they won't even take cash for payment. Make sure you have visa if you are hungry.
We finally arrived late in Nashville and do you think they could have gotten our luggage on our flight? No!
We ended up waiting for the next flight to arrive to get our luggage.
What a terrible experience. With no compensation or hospitality received I vow to NEVER take DELTA Airlines again.

Delta Airlines issued my wife a $200 credit voucher because they did not allow her to board a flight to South America for which she was a confirmed passenger with an assigned seat. She did not get her luggage for the 19 days she was on vacation although it was in the custody of Delta. They also allowed items to be removed from her luggage while it was in their custody.

When time came to use the voucher, Delta claimed that the voucher had already been used. They subsequently said in writing that the voucher was good but have since refused to refund the money paid at the time of booking.

We have corresponded with ten different Delta agents and spent countless hours on the phone in attempting to recover the relatively small amount of money due us.

The customer service at Delta is abysmal and one should avoid doing business with this company at all costs.

Ron
Columbia, SC

35 mins before takeoff. ummm, no.

I think Delta has a major issue with late flights and changing gates without proper notice. For myself last month I made a trip to Missouri. The flight to start out with was delayed because of maintenance issues. I asked several times if I was going to be late for my connecting flight and was told No that we were going to leave within 30 minutes. Well 30 minutes turned into several hours and once they put us on another flight I did indeed miss my connection. Worse part was there were no more planes leaving that night at all so I was stuck in a terminal and they never offered me anything for a hotel or meals. I finally went to their desk and 3 women behind this courtesy desk were not courteous at all. I had to insist that they do something for me for the night. It was 11:00pm and I was tired since I had been at the airport since 2:00. They finally gave me a voucher for a cheap hotel with no food vouchers at all.

My husband flew out the following week and as he was waiting to leave for his destination they changed the gates and he had no idea of it until he asked someone when was the flight to leave. They told him rather coldly well you missed your flight. They treated him very rude and acted like they didn't want to help him get another flight. He does not fly often so it is not fun when you don't know what to do. Anyway, Delta used to be the only airline I would fly but they have just lost our business as well as all my family and friends. Their customer service reps are arrogant and act like your bothering them. What happened to good manners and service?

Delta needs to remember your not the only airline and looking at the other complaints on here I would be concerned and would listen to what is being said. I don't expect anything from you but you need to appreciate your customers a little more.

I'm speechless.