Delta Air Lines
Reviews and Complaints

Sat. Nov 20th
I was booked on a flight from Atlanta to Columbus Ohio. I called in advance to let them know I have a pet in cabin, which I always do. The pet I was flying with has flown numerous times in the past, with no issues. Last time he flew was Aug 22, 2021 on a flight from SBN to ATL.
When I got to the airport to check in we had to wait in line, where there were about 5 other dogs checking in too. When I got to the counter the guy asked me to put the dog in his carrier, which I did. It was a little bit of a struggle because he doesn't love his carrier. Then the guy had his supervisor come over. The supervisor asked me to get the dog out and then put him in again. By this time the dog is scared and won't move once I've gotten him in the carrier the second time. The supervisor said he can't travel since he can't turn around. Which is when I explained he is scared he won't move. This has never been an issue before. So I left the airport and I called customer service so I could get my flight refunded. After sitting on hold for an hour, The customer service supervisor said she would refund the flight but she would also put on my file that I can't travel with that pet. Wish is when I told her that was BS because of one time. All I want is my money back for the flight. I also do not want to be punished because of the "judgement" of two people. The pet is not aggressive, he is less than 30 pounds, fits in his carrier (although doesn't love it). When I pushed back the supervisor said she wouldn't refund my flight. I find it interesting Delta loved that I was flying with and without my pet during covid, but when people start flying again the rules change.
Can Delta not have a program where pets get cleared as a one time thing? I would be willing to set up an appointment and take my dog in his carrier for them to see he meets the requirements. That way people know either it's yes the pet can travel or no he can't. It doesn't depend on if the person checking in the pet thinks it's okay. There was another dog checking in 4 people ahead of me which was much bigger than my dog, who didn't have to get into the carrier and no issues. Because the person checking in the pet was a dog lover and the person checking me in doesn't like dogs should not be my or my pets fault.
At this point all I want is my flight to be refunded. I'll decide when and if I fly Delta again.

The incident happened today on 11/9/2021
flight number 2809 from SLC to las vegas
baggage number [protected]
confirmation number: HXUXZN

when got my luggage to my hotel somebody had gone through my checked bag and taken my xbox series x wireless headset from my bag. my headset was in a case, the person opened up the case, took the headset out, zipped the case back closed and put the case back into my bag. and zipped my bag close, so when I got to my hotel my headset case was there but my headset was nowhere to be found.

I cannot attach a photo of my headset because it is no longer here unfortunately

My wife purchased tickets on delta to go to el paso, and on the delta website the offer was that purchased tickets would be given 70, 000 skymiles and a $200 credit. To date, delta has refused to give us these miles and the credit. I can be reached at [protected]@gmail.com and if someone knows how I can reach delta corporate, please let me know.

I've spent over three hours and three people. The first attempted to help me but had difficulty with my DOB and reached out to tech. When she did, I was disconnected. I spent over an hour alone waiting to speak to her/speaking to her. I asked for a supervisor from the last person. I never received a response. I have screen shots from the chat, after the second person told me I could bot be assisted (although it was the exact same phone number I dialed to reach the first person). I realize I've made people have a bad day but not as bad as mine. I've been with Delta bit you are about to use a customer.

I sent a email in Aug and have not heard anything back from anyone so I will try again tonight. I traveled to Hawai'i in June 15-19
Reservation #GX2SRQ. My complaint was I was stuck in the airport 8 hrs unexpectedly because the flight changed 2/3 times. I missed a day in Hawaii due to changes. We where not offered anything but a bottle of water after ask what kind of compensation would be received! Very disappointed in the action taken or not taken. U am once again writing in for some type of compensation.
Thank u
Jacqueline Kelley
[protected]
[protected]@yahoo.

Unbelievable, worst service ever, i am writing this still on a call after 1 hr 45 minutes to get my e voucher, the guy asks one question, goes to some really bad supervisor, leaves from 2mins to 15 mins, comes back with another question, back to supervisor, i just hung up, i dont wantto use bad language but getting close, my name is David Donoghue, mob [protected], dob 1st Dec 1969, i was given a voucher number with only 12 digits, not 13, they kept telling me, but it was Delta who gave me the number, can you not just check my file

I was booked on Delta flight# DL1468 I paid for Delta comfort plus and was moved to the main cab and given no reason why. I asked the flight crew and they said just seat down.
I paid for myself, wife and daughter for Delta comfort plus and want my money back the difference from the main cabin
John J scanlan
7 Laurel hill ct
Bourne, ma, 02532
I have tried to call any times and waited for call backs and never got any

Delta has begun the canceling and rebooking of many flights -primarily out of TWF in Idaho. As of Nov 1st, only 1 flight in and out. This is a business flyers airport with many large businesses using it. Now with the change, business trips are being rebooked by Delta resulting in very costly re-routing. Biggest hit: no ability to get back to TWF as only flight in from SLC is at 11:30 am. Therefore, I am forced to fly into Boise, 2.5 hr drive, late at night plus adding a 1-way car rental back to TWF. Average cost in Nov $180; Dec goes upward to $350. This is in addition to full airfare. Is Delta going to reimburse me for all the costs of the 1 way car rental? not to mention driving 2.5 hrs late at night in the winter? Horrible and Delta is doin g this to many small airports. Wrong and costly to businesses. Guaranteeing that TWF will stop having travel as we are forced to add additional costs, change business travel and additional overall 'wear and tear.' Wrong in so many ways.

I purchased a non-stop flight from Boston 12/3/2021 to Orlando 12/8/2021. The return flight was 7:40AM to 11:09AM. Ticket #[protected] Delta #G2X996.

The latest notice of change has a 1 stop on FL 2216 at 5PM to Raleigh and FL 5733 arriving in Boston at 10:01PM which is not acceptable. I have tried over six time to reach someone at times waiting 90 minutes before I terminated the call. I did reach someone today and she stated she can not make this change as this is gone by someone else and they were not open so I need to call back. She gave me a new number 791817 and told me that I might not receive the change until two weeks before the flight.

At this point refund all my money and I will use a different airline.
Paul Griffin [protected]

I felt happy to be able to get a round trip Palm Springs (PSP) to Venice Italy (VCE) on first class at a very special low price. Living PSP July 15 and returning August 26 (from Milan.
I traveled first class, and business before on Delta to Europe, and guests where pampered. Selections of food and champagne and drinks were served with class.
All planes flight (PSP/SLC/JFK to VCE) shocked me,
there wasn't any pamphlet or Delta magazine, no menu, when food was served on the JFK/VCE intercontinental ( first class) flight, it was the same as the one served in Coach area... There was only one champagne, one red wine and a white wine.
All served on very thin plastic cups... Coffee was served in styrofoam cups.
Actually the worse part was when sleeping time come around.
Every time I used business or first class, the part I enjoyed most was the chair that opened on a flat and wide sleeper, that allowed me to sleep 7 hrs.
I was shocked when the chair transformed itself into what seemed to be a "CASKET" . My body was on a the floor, while my head was at the chair height, I do not consider myself overweight, but I couldn't turn my body around.
I'm not claustrophobic, but I think that it was the closest feeling to it.
After a few attempts to get to sleep, I gave up and spent the whole time sitting upright. I pity the passengers that paid full price.
I'm sure that Delta will put the blame on the Covid situation... Sorry I do not buy it... champagne, wine and liquers could be put in proper glasses, after sterilization, and could be put in a paper protective bag.
I'm not try to tell you how to run your business, I assume you put the shareholders in front of the passengers. It was your choice.
But I can assure you that Delta will not be an Airline I will choose again, and even less suggest to family and friends.
You're maybe one of the largest Airlines, but for my past experience, definitely one of the worst.
Thank you, you can reply directly to LG at [protected]@aol.com

On our way back from South Africa we had our flight cancelled by KLM in which Delta Airlines is the parent company. KLM will not give us a refund of our delayed trip caused by them for two day expense's in South Africa. Delta should pay for this due to being the parent company and no of this was our fault. Tired of getting the run around. We should be able to collect our expenses since it was the airlines fault.

The flight was 6 hour delayed and I missed my scheduled event that caused me a great business loss... I previously spoke with an agent after returning to Atlanta... She said Delta could resolve the concerns... Also one of my bagges I needed for my business appointment was delayed with items that were for my business deals... I suffered a great loss... My email : barbara. [protected]@gmail.com Phone number [protected]

Flight DL 4335 scheduled to fly from Minneapolis to Escanaba was delayed overnight due to a weather equipment issue. When we were told to deplane and couldn't get answers from staff, I called Delta County airport in Escanaba directly. They informed me that the equipment couldn't be fixed until morning and we were stuck overnight. They told us Delta airlines could help with vouchers. Delta airlines then told us it was due to the airport equipment failure therefore they are not responsible and no vouchers could be given. All of your customers were left stranded with no help for overnight accommodations or food for the night. And that's not our only added cost. A mining crew is out money because they cannot report for their job in the morning. I have to try and scramble to find help for last minute overnight childcare for my 3 children. And not one bit of help is offered to us for a delay none of us had any control over? How is this good customer service?

Back in 2014 my father was charged 2 times for one ticket, He called back and spoke to a customer care specialist who told my father he had 8 years to use the second ticket because the company couldn`t reimbursement his money back, it took forever for him to be able to speak to the specialist and after waiting for so long customer care didn`t give him the correct information. He was hoping to be able to use this air fair next month traveling to el Salvador.
Record Locator is: HY9JRG
number: [protected] and this was never used and my father was not aware of expiration or anything.
Alejandro Munoz is his name and if you need anymore information feel free to contact me at [protected]
email: [protected]@yahoo.com
Also we tried to reach customer service and they keep telling us the complaint is the only option

George M Freudiger [protected]. I took a flight Tues. 8-24-2021 FLT 5366 from White Plains, NY to ATL 6:18am to 8:32am. I paid for a First Class Ticket. The flight crew did not turn the heat on that flight for 45 minutes into the flight. I literally froze my [censored] off. Everybody on the flight complained and I think the flight crew didn't know what they were doing. I expect Delta to send me two First Class Tickets to anywhere I want to go. I believe people could have literally died on that flight. My question is: why did they not know to turn the damn heat on when the plane is going from the ground to 30K feet? Send my tickets to: George M Freudiger 4812 Glenway Ave. Unit #12 Cincinnati, OH 45238. Someone call my cell and tell me why that heat was not on. Thanks, George.

Here are the facts: I booked a trip through Delta Travel to go from Tucson to Montego Bay Jamaica on December 12, 2021 and return 10 days later. The original ticked involved three flights down and 2 back, with no layover more than 4 hours and all daytime flights, with plenty of time to make all connections.

Now Delta decided to start cancelling flights. My third iteration of the ticked involves a red-eye flight and on the return flight, my flight into Atlanta arrives an hour and a half after my connecting flight to Tucson leaves. Obviously I cannot make that connection. I have now been on hold with Delta Travel for 6 HOURS. My on-line itinerary now has me leaving Tucson at 7:00 AM TOMORROW! If I try to cancel the flight because of the red-eye flight and the impossible connection, I get hit with a $5, 100 PENALTY! And my tickets are in FIRST CLASS each way.

Their web site says that due to the COVID they will not charge a cancellation penalty of the cancellation is made more than 31 days out from the flight, and the cancellation will be 100% of the ticket if the cancellation is made 3 or fewer days out, which explains the change of departure date from December 5 to August 24.

Ticket Number HJPS6K, Delta Vacations Confirmation [protected].

I am thinking this will be my last flight with Delta Travel. If you are smart you will not book a FIRST trip with DELTA TRAVEL. They will turn your trip into a first class trip to and from HELL and leave you with absolutely no options.

To whom it may concern. We purchased 7 tickets to Tampa for April, 2020. Due to the Covid pandemic, our flights were canceled, twice. All information we received stated we had two years to reschedule our flights. After numerous attempts to connect to a person from Delta Airlines, we finally connected with someone named Alfred. He stated that our tickets are expired. This is unacceptable! It is our understanding that we had two years to reschedule our flights. Alfred said we only had one year to reschedule. The following information was given to Alfred.
Confirmation number: #GWVVD6
Passenger name and ticket numbers:
Rodney Raymond Gerard #[protected]
Alice Marie Gerard #[protected]
Zachary Abram Gerard #[protected]
Gavin Zachary Gerard #[protected]
Calvin Jay Gerard #[protected]
Tiffany Jean Gerard #[protected]
Aiden Jay Gerard #[protected]

We are long term Delta Airline users. We've always been very satisfied with Delta Airlines and this is very disappointing for us. Can you please assist us in either receiving a full refund or assist in rescheduling? If this does not get resolved to our satisfaction, we will no longer use Delta Airlines.
Thank you for your assistance.
Rodney Gerard [protected]
Alice Gerard [protected]

Flight # DL 5855
Tuesday, August 17, 2021
New York (LGA) to Chicago (ORD)
My seat # 12A was broken, and would not lift from the reclining position, even after the elderly flight attendant continually tried to force it up. The flight was full and there was nowhere else for me to go. As I have an aversion to reclining during a flight because it makes me very queasy. Because of this, I was forced to sit up in my reclined seat for the entire flight, without back support. This was very unpleasant. I asked the flight attendant to address this in the flight log, and told both flight attendants that I would also alert Delta about this situation. I am requesting to be compensated in some tangible way for this very awkward and disturbing experience. My many thanks.
David Arthur

The baggage drop line was so long my son missed his flight, even though we were at the airport 2 hours before. He was headed to his first day of college. Now he's rebooked a day later — and we feel as though we have get to the airport 4 hours ahead to be sure it doesn't happen again. Passengers all around us had to be rebooked. All agents were taking rebooking, which meant baggage drop screeched to a halt. This process will have many people missing flights all day long. The people in front of us had it happen yesterday and today. That's why we feel we have to leave so much time — because of Delta's processes.

The line is even longer than this video shows.

I purchased 3 tickets in May, 2021 for a Covid tested flight from Chicago to Milan, Italy for July, 2021. At the time of purchase, each ticket was $400 more than the regular tickets to Milan.

When, we departed Chicago, Delta did not require each passenger to be Covid tested. Therefore, we paid a premium to Delta for a service that was not delivered.

Therefore, I would like a refund of the premium I paid for a service that was not delivered by Delta.