Delta Air Lines
Reviews and Complaints

To Whom It May Concern:

Flight 2338 From Atlanta to Dallas on 8/7/21 - Gate Agent Complaint

My two children and I were traveling back to Dallas and had a nice experience with Delta on this trip prior to this flight - we rarely fly Delta. The gate agent in Atlanta was rude and disrespectful. We did not have seat assignments and I wanted to make sure that at least my kids were sitting together. There was a woman in front of me with two little girls, no older than 5, who had the same issue and she told her, very rudely, that she would be assigning seats and to watch the monitors but that she could not move people who paid money for seats to accommodate. These kids and the mom were freaking out - she was not empathetic or helpful at all. I went back to my kids and watched the monitors. The kids names came up and they were seated together but my initials never showed up. I went up to her to ask to make sure I was getting a seat and she very loudly and rudely stated, "I am not done assigning seats yet!" That was not my question as I could see there were people with "pending" still next to their names but my name was not even up there so I had to stress out until the last second when we got up to board. That is not ok and is not good, caring customer service. You could see she was miserable and did not want to be there.

Then, as we were boarding, I was in front of my kids, I got my new ticket and she told my son to hurry up and keep moving to the point that he could barely get his new ticket. Then my daughter took her ticket in a rush and the agent said to her, "EXCUSE ME! Did you just snatch that ticket?" My daughter didn't know what to say - she said, "Did I take the ticket from you? Yes I did." The agent said very rudely and loudly, "No, you snatched it." I turned around and told her that was my daughter and that she cannot talk to her like that, that she was rude and disrespectful. I told her I would be making a complaint. This woman, her name began with an N I think, it was hard to see her name tag, was very rude and disrespectful and does not represent your brand well. She was rude to other customers as well.

She needs to be reprimanded and you should do a better job of hiring people who will treat your customers right. Please confirm receipt of this complaint.

Sincerely,

Michele Fiore

Yesterday my wife, Jody Plant, was scheduled to fly to Maui at 2:30PM After a four hour wait the flight was cancelled.

When she got home she tried to reach d. elta.. I placed a call for the at 9PM ad was told I would get a call back in. by 10:30. No call came unril 1:30 AM when were told we were next in the cue. We held on for another 45 minute and finally reached a live person. She is on a 9:45AM flight this morning.

The situation was both frustrating and annoying and was hardly good customer service. Waiting for a call that did not come as scheduled ands then waiting in the queue for another 45 minutes in the middle of the night was absurd.

[protected]@mac.com

Flight #2989 Salt Lake City to Denver August 2. - Confirmation #JPLMBO

The plane came in early and the flight was scheduled to leave 5 min early. When all boarded, it was announced pilot was running late and it would be 1/2 hour wait. 30 mins later 2 more people were boarded on the plane and 1 sat next to me. I mentioned to him he was lucky he got on the flight because pilot was late by 30 mins. The gentleman said to me, that he was with the pilot last night partying and that was why they were late. So this concerned me that the pilot might have been drinking last night. I would like to bring this to Delta's attention as in regards to being a passenger, I found this very disturbing. I believe you can find all my contact info with the Confirmation # listed above. If not, my phone number is [protected].

Recently (June14) I had a pacemaker operation! I made reservations for a flight from Ft Lauderdale to Syracuse NY (Confirmation HB6TFD} for my sisters Memorial in Dolgeville NY. The flight from Hell started a little after 6 on Jul 13 and landed at ATL.. It took 10 to 15 mins for the ramp to work, because of this I arrived at my next flight late... the stress rushing almost did me in. I was given standby for a flight that had been overbooked by 2... needless to say I didnt make that flight. A concerned employee of yours managed to get me a flight to JFK at around 3 after relaying to her that my Heart Medication was In Syracuse and I was in Atlanta. The flight to JFK left around 9 and I made it to Syracuse around 11:30. All said and done my trip from Hell lasted 17 hours when it should have taken 5-6! This is not the 1st trouble I had... a couple years ago I lost $200 because of a mixup over the cancellation due to Hurricanes (twice). I wanted to let you know my experiences with Delta. I want to thank you for your time and trouble.. Sincerely Joseph F Daley

On July 21st I was flying from JFK to BNA. My flight was to take off at 1150 AM ( HGQUYE) Nearly 6 hours later, the flight finally took off. I missed dinner with friends and no such compensation was given for the delay. Now that we are "allowed" to fly again, I am hoping for some sort of travel voucher for a flight in the future. On a positive note, the flight home was great.
Please contact me at [protected]@aol.com.
Look forward to hearing from.
Thank You
Jenn Cocchi

We purchased tickets to Aruba 4/1/21. They were pd for on that date. Our stay in Aruba was from 8/14/21 - 8/21/21. We received emails a few days ago stating that you were going to return us on Friday 8/20/21. That was NOT what we purchased. I called Delta and was told that not only did I have to pay an additional $475, but we had an additional expense for an overnight stay in Atlanta. At this point, Delta pretty well sucks. Not only are you not willing to stand up to our original purchase and honor the flight, but we are out an additional $475 plus a night stay in Atlanta! Very poor customer service! You can be sure, we will let all of our fellow travelers know what poor customer service we have received from Delta. - Cheryl Riley, 4759 Integrity Ct, Milton FL 32570, Flight confirmation # G8Y2Q8 - Ticket #[protected]-444-0576 - cher.[protected]@gmail.com

Are you kidding? I made a reservation through Expedia. You have changed my flight three times since I made the reservation over month ago.
I decided to call Delta to change the reservation. Now, you phone message system states it will be nine hours before I can speak to someone.
Did your customer service manager ever think of call backs? Unbelievable! In addition to this, the Delta site is out of commission. Horrible!

I went to Expedia to change my flight since now your changes are costing me over at least $200.00 I thought I would change the city I am flying from. Now, I can't speak to anyone either at Expedia or Delta. What a mess!

If you charge me a change fee after all the changes you have made, I will file a forma complaint with the attorney generals office. I want a phone call at [protected]

My boyfriend and I were booking flights yesterday online for travel from Atlanta to Shreveport on 7/12/21 roundtrip and to return on 7/16/21. The confirmation is GFDKCV. The Delta website froze up 3 times toward the end of the reservation around the time that I was selecting our seats. When I was finally able to complete the reservation, I looked back at the tickets and my name was incorrect. My boyfriend's name is George Gary Gill. His name was correct. My name is Lisa Ann Arnold. The reservation had me as Gary Ann Gill. I have no idea how this happened.

I called Delta immediately to change the name. In my mind, this is NOT a change in reservation, it is simply a mistake with my name. Your representative charged my $300 for the name change which took about an hour to complete on the phone. The representative's name was Adam at [protected], extension 407. He was not very patient with me as time went on, tried to sell me a more expensive seat after I was already paying $300 extra, and indicated that he was doing me a favor by changing the name for only $300. His tone with me was quite angry. I grew up and have lived in the Atlanta metro area for almost all of my life. This is not the Delta customer service that I remember. I am very disappointed that Delta would treat a customer in this manner.

I do not believe that an honest mistake in a name which occurred online with computer issues should warrant a $300 charge. I called immediately after the reservation was made and did not wait. This was not a change in reservation. I believe Delta should refund this $300 charge.

Thank you for your consideration in this matter.

Lisa A. Arnold, M. Ed., CCC-SLP
Speech-Language Pathologist
Ola Elementary School
278 North Ola Rd.
McDonough, GA 30252
[protected]@gmail.com
[protected]

My son Nolan Eberl flew from Bismarck ND to MSP then to SFO. June 15th Locator JMKNHH.
The gate agent (Parson - Employee ID 866779300) in BIS was horrid, I received a phone call from my Ex Husband that Nolan would not be allowed on the flight that it was the last flight of the day into SFO.
Eventually I ended up talking to her, This was her response "I am not sending a child on a flight where he could be held overnight, what kind of mother are you"then proceeded to tell me this was my fault, that I should have"known better when you booked the flight on-line"
So instead of helping, she was blaming. We have been booking Nolan for almost 6 years as an Unaccompanied Minor and are very familiar with the procedures and policies. We are all aware that you can not book a minor on-line, that you must go through an agent. (which I held on hold for 7 hours to achieve). And we know if that flight didn't work, I would have not been able to book the ticket.
I expected her to look for other routes, I gave her 4 airports I could pick him up from, SFO, San Jose, OAK, and Sacramento. She was not even willing to try. She was too busy telling us no, plus there were 3 other flights coming in to SFO after Nolan's flight. She demands, "give me the flight numbers".

I only thank God that my ex husband is a pilot and had flown commuters for Delta, he had connections and the powers above agreed that he was good to go.

Please contact me at [protected]
[protected]@gmail.com for any other details.

Just received my AMEX companion voucher. Tried to book at flight in February 2022 to Ft. Lauderdale and return. Delta Web site said SOLD OUT. Went back and found only 2 seats were listed as sold yet they are sold out. Seems to me they do not want to honor my companion ticket. I checked other dates around Feb. 1st, 2022 and all were shown as sold out

Due to unfortunate and unforeseen circumstances I had to extend my stay and I had to change my ticket reservation few times in May - June 2021.
The online Change Ticket was not working, I tried for several days. Online change is the easiest way to change reservations, but it doesn't work.
Calling customer service at [protected] has waiting times over 2 hours, sometimes 4 - 6 hours.
Another choice is Messages app from Delta mobile app. I am right now over 5 hours waiting on Messages app and over 2 hours on the phone. Previous phone call disconnected after 1 hour, altogether 3 hours on hold on the phone so far. Today is June 9, 2021.
I tried to contact Delta in every way possible, at no avail. This is not the first time in the past 3 months.
I'm staying up all night trying to speak with someone to have my ticket changed. It is excruciating and I have to work in the morning!
It is almost 4am and I cannot reach anyone for over 12 hours of trying several ways.

Subject: travel reservation to sacramento, ca on may 28, 2021 for brodmon drakeford jr
Date : thursday, april 8, at 4:15:55pm eastern daylight time
From: travel consultant

Delta: airline:

Trip to sacramento, ca
Reservation code:
Fipmxd

Passenger(s):
Brodmon drakeford jr
Airline reservation code:
Gzktsg (dl)

Flight: # dl3650

Date: may 28, 2021

Class: e

Origin: seattle

Destination: sacramento

Departure: gate s2

Board time: 11:16 am

Departure time: 11:56 am

My wife seat# 10c basic

My seat # 11c basic

Incident : rude and disrespectful
April 8, 2021, thursday, 4:34 pm my wife and i, made our reservation to visit our son, and his wife in clearlake ca, for a memorial day weekend getaway. On friday 28th 2021, we flue from cvg to seattle, once therte we had about a two hour layover before boarding the plane. Once on the plane we went to our assigned seat, my wife seat number was 10 c, and mine was 11c. The stewardess notes that my wife and I were not setting together, she asked me if I would like to sit with my wife, who was sitting one row in front of me, at first I said thank you, i'm good. "she said are you sure", ‘then I said ok i'll move'. After I moved, I was approach by the gate agent, who was I believe of asian descent, a women. Who, accused me of moving my seat without permission. She was very rude, and disrespectful to me. She said in front of everyone in my seated area "when you are a-sign a seat that's the seat you stay in," like I stated, she was very rude, angry, and aggressive. I try to explain to her that the flight stewardess asked me if I would like to sit with my wife."then she said to me yeah, after you asked her. Her attitude was I still, don't believe you. She had very angry look on her face, and walked away without any apology.
I felt embarrassed, humiliate, and frustrated at the same time, I couldn't really enjoy that time away with my family. Thinking about what happen on the plane, that someone could accuse me of something without learning the facts. This is not the first time that I flue with delta airline, but it is the first time I felt racially profiled, especially in this time of racial tension, and unrest here in the united states. Know one can really understand how it feels it until it happen to them.
Sincerely your
Brodmon drakeford jr

My ticket #[protected] For Olivia Macchia and
ticket #[protected] for Isaiah Alexander Macchia (should be Palomares not Macchia, hence my complaint.

I spoke to a Delta representative, because I wanted to used my flight credit to go to Kauai and asked the representative to please correct my grandson's last name from Macchia to Isaiah Alexander Palomares, which is his actual name.

After discussing the issue and the representative arguing that I had lost my grandson's ticket because they cannot correct his name. Interesting enough, we had connecting flights with Alaska Airlines and Alaska graciously corrected my grandson's name for a flight to Cancun using our flight credits.

If Alaska Airlines was able to correct my grandson's last name when they reissued our flight, why is Delta being so difficult. The representative would not allow me to speak to a supervisor. He said Isaiah's ticket is lost.

Please fix my first issue with correcting Isaiah's last name to Palomares when I decide to use my credit which were extended to May 31, 2022.

Thanks,
Olivia A. Macchia
[protected]@comcast.net
[protected]

Delta flight 1713 out of Atlanta Georgia on the 28th of May 2021 to Seattle Wa. Upon arrival in Seattle around 12:15 am with claimed our luggage's. Which notice was soaking wet. Being so late we just it being wet out weather while being loaded. Upon farther inspection the items in all our four checked luggage were damp or total wet. Several had water stains.

We could not get help for the wheelchair. I am 75 & my husband is 79. I had to push him @225 lbs the whole way to the other end.
Date tue. May 25, 2021

Totally unexceptable!

I'm fortunate I did not have a heart attack1
Dennis w boring
Linda c boring
226 dolomite dr
York, pa 17408
[protected]

Ticket [protected]
Flight

Delta cancelled my flight from the UK to USA (I was emailed on 16.3.21).
That notification also said that they would process a refund and aim within 30 days.
It is now day 63.
I have complained once - they responded saying they could see E credits on my account, I do not want credits and have not accepted them. I want a refund to my original payment method. Delta's email confirms I will get a refund.
All I want is for my money to be urgently returned. I know its busy but just honour your 30 day timescale please. My refund still says pending, which is unacceptable.

Delta, just so your aware I will not be flying your unfriendly skies anytime soon.

I booked five tickets for my family to come to Bermuda. Your Trip Confirmation #: G2YC8X Then the Bermuda government enacted restrictions that anyone not vaccinated would have to quarantine for 14 days in a designated quarantine facility. Your website says that these tickets can only be used for the same location. WHAT! I am moving off the island, this was my granddaughter's senior graduation gift. With me leaving and the restrictions in place, none of us will ever come back to Bermuda. When did Delta implement such a ridiculous policy? If I am stuck with unused tickets at a value of over $2700, I should be allowed to use them to go anywhere.

I will never fly Delta again.
Your CEO and company need to get out of the political environment in this country.
Get behind fair voting laws. Shut the hell up, I don't care how you feel.
You are trying to score political points. Be careful, you will lose the business of conservatives. Now, that will hurt. You will pay the price.
I hold this company in contempt.
Elaine Reins
Life long conservative and GA resident

No comments on the thousands of unaccompanied minors at our boarders but you condemn the actions of the elected officials in Georgia. Hollywood hype and the counter culture is the main reason you went on record with your negative comments. Hopefully they will travel enough to make up for the customers you lost. Your company continues to need Georgia and Federal relief to survey. One day in the near future the political winds will change. Why should the American people pay to keep you in the air?