Delta Air Lines
Reviews and Complaints

This is my second request.

My ticket was labeled as needing a wheelchair all the way from the gate to my seat. When I was taken via wheelchair from the gate to the airplane door, the attendant told me to walk to my seat because there was no aisle wheelchair available. I told him that I could not walk at all, and he raised his hands and said he couldn't do anything for me. I was wheeled to the entrance of the plane, and the airline stewardess told me to jump on one foot to get to my seat. I just had surgery on my left foot with 2 screws implanted. I told the stewardess that If I fell, she would be in trouble, and she said, "this is not my responsibility, as I am not allowed to touch or help you". The steward was very nice, and said that I was correct that my ticket did require an aisle wheelchair. He also made sure that at my destination, I would be all set in Boston. I understand that for whatever reason the aisle wheelchair was not available. However, I felt that everyone on the Delta team were not focused on solving the problem and forced me to have to struggle to my seat which was risky and not acceptable. I consider this to be a very poor level of customer service. If I was older like my mum, who is traveling this weekend requiring wheelchair assistance, there is no way she would have been able to "hop to her seat". It's hard enough to travel with a major injury and on top of this, I was traveling due to a death in the family. I did not get the impression that the Delta representatives gave any concern to me.

On January 23, 2022, I was flying to Montgomery Alabama for a meeting with my husband. We always fly first class. We had some meetings scheduled and we left early to ensure we would be on time to pick up the rental car and be to the meeting on time. The flight from BWI arrived in Atlanta ontime. Once in Atlanta, the flight was delayed 3 times resulting in me losing my car rental because they assumed we were not coming, I arrived at the meeting extremely late. When talking to the customer service we were only told the flight would be late each time oh the flight is coming later. The reason for the late complaint is that once I got my credit card charges for rebooking the rental car which cost more because I had done it months earlier and to add additional hours to the room I was using for the meeting. I was told on 3 times that the flight would arrive and depart a certain only to be changes. So I really felt like a fool telling the others I would be there a certain time only to continue changing the time.

I had a flight scheduled out of Ukraine on October 17th, 2019. It was flight number: 9623. & 9519. The ticket number was: [protected]. This was the beginning of the COVID-19 pandemic. I ended being stuck in Ukraine for over a year. I did everything I was supposed to in order to ensure that the flight was cancelled properly. I was never contacted about the credit. I called, spoke with various personnel, and was told I would get a call back and also email communication. None of this happened. I called more than once. And nothing. It is very unprofessional. Very thoughtless. The US Federal Government bailed out the airlines when their chips were down. I am merely asking for what was promised to me. Delta has been very uncooperative and has been lacking nin integrity throughout this circumstance. I was in Ukraine as a volunteer. I have inquired, based on their wartime situation, if I could return and be of service Airspace is obviously shut down. My desired outcome is to have the credit I was promised. That's it. Not asking for the world. Not asking for money nor anything else. Just what I was promised. Thank you.

Followed advice since 9/21…facts

A.Christine Pfeffer #[protected]

AnneChristine Pfeffer # [protected]

Spouse passed and I was told to use full name on all documents

8 calls wait time average 73 minutes since over 4 months

Assured by agent in September that he would expand A.Christine to read Anne Christine (same birth day same person) NEVER DID

TRYING TO EITHER ROLL OVER MILES OR EXPAND NAME FOR COMPLIANCE

NO HELP AT ALL over 8 promises. I have never received customer care that was true

My spouse Steves Pfeffer 3/18/49 was a very devout Delta business traveler …..he lost his battle to Pancreatic cancer……

I am desperately in grief and this journey to get my first name correct is exhausting my first name is AnneChristine……

Cell [protected] if you care…..please be advised I filled out all your forms still no outcome

Going to Italy GQKXP4 (7/8/22)

Last trip 10/21 G4VYB0 Savanah never logged either

Employee no.17, with the first or last name of Barrette, is currently employed at delta and is selling buddy passes for profit. They are in corporation with a Chinese travel agency and are selling buddy passes for over $10,000 per ticket for flights between Detroit and Shanghai and between Seattle and Shanghai. Also since buddy passes are not guaranteed for boarding, on February 4th, there are several buddy pass holders that did not make it to the flight in Detroit, while many of them claimed that the travel agency promised that buddy passes are highly guaranteed. There had been one passenger reacting aggressively. I think that delta should investigate and handle this matter promptly. The behavior of selling buddy passes disturbs the market order, given the already high price of flights between China and the US; it is also unfair to the rest of Delta's employees for them to benefit from a privilege; the fact of passengers behaving aggressively because of the misleading promises that the travel agency gave also seriously harms Delta's image.

re flt 1886 01/14/2023 edith and leonard meisels

delta entered 2 flts for us same flt same seats same day

flt 1 under edith meisels seats 30c and30d conf# gucvno

flt 2 leonard and edith meisels conf # g4rwsl

i was charged for both flts on master card 378.18 for each

i have told MC NOT to pay for above flt1 gucvno

can someone just fix this

leonard meisels

you can phone me at [protected]

On Friday February 4th I responded to a ad on criagslist regarding a delta companion pass for sale. The scam artist proceeded to call me and give me information about the potential sale and the information he needed from me. This information included name, address, dob, passport#. I paid this person $1500. He went by the name of Tracy Wingfield. He ran off with my money. He created a log in for me and make a booking to convince me that it worked and then canceled it. Beware of this scam.

I'm somewhat disappointed. I am bringing my 7 pound dog on vacation with me. A total of 4 flights and I'm paying 400.00 total. That's not the issue, I don't mind paying for my animal to come. My issue is that I lose my carry on if I bring my pet. My carry on goes in the overhead bin, my dog goes under the seat. Why do I lose the carry on? I'm paying a lot of money and my dog doesn't add much weight, no more then a heavy purse. Just annoyed and feel like this is very unfair. Would hope Delta could change this policy as no airline I have ever dealt with has done this to me.

Hello

My name is Yomile Yadeta I have purchased my first ticket on September 28/2021 for me and my family but due to the ticket officer error she didn't put my second baby on the system bc he is under 2. We went to airport on Oct 16/2021 and we couldn't go bc my son isn't on the system. Imagine how much frustrating and tiresome is with two baby with all the luggage. So we came home and we rebooked again with new payment and new detail as per your agent, Rubin. He told me he is going to refund me the money and told me it will take 8 weeks but still I didn't money $1699.49 including luggage fee too. And he sent me email and everything, but still nothing. I need my money back, please. If you want, I can send you all the email and the information I have. Pls I do really appreciate if you contact me on [protected]@gmail.com or +[protected]

I have tried to send you a picture of the email he sent me, try to look at please. There is no email address to forward it for you. Contact me and I will send all the documents.

Thanks

30th Dec 2021 Arrived as scheduled at Norfolk airport checked in etc to be told approx, 5hrs later flight was cancelled meaning we would miss our return premium flight on Virgin airways in Atlanta to Manchester, we were told to return on the 1st Jan 2022 our seat were allocated. After traveling back to Norfolk this again was cancelled after we turned up to check in with no prior notification meaning we had now have to pay for another covid test in order to fly again plus resubmit all the paperwork. We flew home on the 2nd Jan 2022 via France & were not given our premium seats which we had pre paid for.

On 1-26-22 I was scheduled to take flight #DL1865 from LAX to Puerto Villarte at 1013AM. My ticket was purchased days in advance. I have a bad leg so I arrive early. After parking, I was walking to terminal 2 where I know Delta is located HOWEVER I received a text message that my gate is Gate 134 in the international terminal. I then changed my route and walked there, only to be told to walk back to terminal 2 to get my boarding pass. No where on the text did it say this. After walknig back to terminal 2 the kiosk said to see the sales agent. I then stood in line and was told that my ticket was sold and I would have to fly another day. I quicky looked on my cell phone to see that American airline had a flight leaving at 1040am the same day, WHICH I BOUGHT AND MADE THE FLIGHT. WOW! Delta sells my ticket, but I am still able to board a flight with American A/L and continue on my trip as scheduled. I can say American gets 5stars and depending on this outcome, lets see what Dellta gets?

I have been trying to obtain an itinerary post travel, I have been on hold for three hours and cannot get a representative in chat either. Absolutely deplorable customer service. I will NEVER use Delta for my personal flights and recommend that travelers I serve avoid them as much as possible. If I could give you zero "0" stars I would. this is unprofessional and unacceptable.

At least Alaska Airlines gives you the opportunity to leave a call back number, this system is antiquated, inefficient and just a poor use of resources. This kind of post travel customer service will not get Delta return customers.

Haven't flown for over two years trying to wait out the ridiculous rules and regulations that you folks seem to think out rules the constitution!, nuremberg code! And hippa! Im retaining an international attorney and sueing the living [censored] out of you corporate socially enabling politically driven neo nazi control freaks! Just to keep the mask and unrealistic rules on any passenger with actual health problems! That was actually having trouble breathing! You did'nt care! And finding out later that if we signed the delta flight tickets we agreed to pay a thousand bucks to be treated as a [censored]ing 6 yr old for taking my mask down to [censored]ing breath! With a history of heart trouble! Iwas just [censored]ing trying to breath your flight attendees could have cared less hell they wanted me to put on the cute little blue mask which by now we all know anything coming from phizer mask or jab is riddin / drenched with a host of actual disease! Which will come out sooner than later! Hell we started to ask the flight attendants for some medical help but all they wanted was foe me to make sure that [censored]ing neo nazi [censored]ing mask was on! As im taking a total of 2 nitro and one clonidine and trying to relax for the what should have been just a small problem quickly turned into intimidation and threats as to make matters worse throughout the entire rest of the most horrible [censored]ing flight any heart attack victum could possibly have! Your all so caght up in the narrative that an actual [censored]ing human being in trouble doesn't even apply! What in the [censored]ing humanity even looks anything like this anymore? Just top corporate pigs as yourself! Get that check writing pin ready! We the people will fight your fear ridden diseased brains with furry and we will not forget what you have done! Especially nuremberg 2.0 m my boss told me so doesnt cut it! Ignorance is no defense! Works both ways!

I am Kennedy Uzomba. I DEMAND THAT YOU CEASE AND DESIST / TAKEDOWN THIS ARTICLE WITH MY NAME ASSOCIATED WITHIN 10 DAYS OF THIS NOTICE:

URL: https://www.complaintsboard.com/delta-airlines-con-artisit-selling-delta-companion-pass-c335483

This complaint violates and is a breach of my privacy...

If it's not taken down, my attorneys will pursue any and all legal remedies available under Federal and State Laws...

Flight DL 0083/Dec 26 cancelled, stayed 5 hours at DTW airport to back to Atlanta, got charged extra 170.00 Euros, when arrived at DTW found there was a plane for Atlanta at 4PM, missed family reunion in Atlanta schedule in the evening, also on my way to west Africa /Guinea Conakry waited 3 hours for flight confirmation #HYHWAY get to Conakry -Guinea at 12:00AM, Delta 8605 Charles de Gaulle Thu, November 25, 2021, arrival was schedule at 9:15pm, got to destination around 12:00am.
THIS IS VERY BAD EXPERIENCE for A DELTA SKY MILES CUSTOMER.

I flew to Mple on October 10 and there was the same amount charged to go to Washington, which I never authorized.

Yesterday Nov.28 I flew on Flight 1505 from Savannah to Atlanta. My frequent flier number is [protected]. I am a Flying Colonel on Delta for over 35 years and am a Silver Medallion/Elite member. After boarding travelers with children, then military, the first class, the boarding agent call for "medallion members". When I tried to board she rudely said "you cannot board yet". I said but you just called for Medallion members. She said "I called for Platinum Medallion" SHE DID NOT' When I said "you called for medallion member" s, she said "Silver is not Medallion". She then made me wait to board with the last group to board. Her incompetence was only surpassed by her rudeness. I already resented to ridiculous markup in the price of this ticket because it was a holiday weekend but this was the last straw. I stopped flying Delta for many years because of other boarding issues whereby even when carrying a printout of your policy allowing musical instruments in cabin, I many times was not allowed to board with my violin. I will not likely fly Delta again. While any airline can have a few bad apples, I think Delta needs to go much farther in making sure it's agents know Delta's policy - and also I would suggest that you stop hiring personalities who are mice struggling to become rats (trying o make their job more important than it is. Their job is to FOLLOW corporate policy-not to make it up or veto it.
Philip Greenberg [protected]

DL 3924 from ORF to DTW November 26, 2021 landed at Gate B21 my wife was in a wheelchair, and we were connecting to DL 922 to San Diego from Gate A68. We could not get a skycap to take us around this huge distance so I had to push her over there with absolutely no help. We barely made our boarding. The supervisor was contact at Gate B21 for a skycap and no response. This totally unsatisfactory and does not represent the service that Delta standards were seriously compromised.

There were three others waiting for skycaps and no one was moving.

I have never been so put as I was on Friday, November 26

I would like a refund for that portion of the flight from DTW to SAN.

Glenn Kline-Casey email [protected]@prodigy.net [protected]
SkyMiles # [protected]

luggage didn't get loaded on our flight from ATL to ELP.
Baggage claim department in ELP said our luggage would be delivered to us by 12 pm and as of 4pm we still don't have our luggage. According to my app, the luggage arrived at 12:24 pm and was told that our luggage would be delivered to us by 3pm.
Both my husband and I are on medication and those where packed in our luggage.

This happened on 10/31/2021.
When they were checking the luggage I noticed a man grabbing and moving things but didn't think anything of it until I came home and noticed my chanel handbag and my michele watch was no where to be found.
I would like my stolen items to be found and the person working at the baggage search to be fired!
flight number 5107