Delta Air Lines
Reviews and Complaints

Our flight was cancelled 6/18/2022 from the Bahamas in the middle of the night. We woke to find we were put on another flight the next day 6/20/2022. When I was told there were no flights were available for us to get out on 6/19/2022. We also upgraded to first class using miles and I expect those back! We had to be back at work and my daughter had to return to school. We had to book a flight on United to get home on time. I am seeking reimbursement for the cost of the flights.

Conformation numbers HWJDVZ and HWW64G

We are very loyal Delta customers, but this is ridiculous! Our flights departing was also changed in the night for no reason. I just happened to catch it at 2am...but really when you go to be for a 7 am flight you do not expect to have to check on it. No call nothing! When I called the customer service lady said she could not see a reason for the switch.

Catherine Pickett

[protected]

[protected]@bellsouth.net

our flight GLYUZP, GHNEUA was postponed 3 times, my father was on hospice. When we arrived in At. we were delayed for two and half days. Then plane refueled at another airport, and we missed flight to Detroit. Delta didn't rebook us, flight delayed til next day on standby 3flights and 3 gates. Found out no one even activated our standby tix. Worst.

Request $830.00 refund for being denied boarding on confirmed flight.

Delta flight 1748 Austin TX Friday May 20, 2022 departure 0535AM boarding denied.

No explanation given.

I booked a ticket for my daughter to attend her grandmothers funeral in Detroit Michigan. (she lives in Texas) She was sent messages to allow her early check in and free baggage for one bag. Neither my daughter or I received any messages via text, email, or phone call to tell her that her ticket had been flagged as fraudulent. I was not notified by my credit card company of any wrongdoing on my account, rightfully so. I have been booking tickets for my children (different last names) for 40+ years. I live in Hawaii and they live in the mainland. I've never had this happen before. I received a call from my extremely upset daughter that she was at the gate and they wouldn't allow her board the flight or give her any information. I asked to speak with the gate agent and she was told that's not possible. I immediately called the customer service number and was not able to get a call back for over an hours. I also called my credit card company and they had not flagged any purchases on my account as fraud.

Mind you that with the time difference, it's one o'clock in the morning in Hawaii. Needless to say this was already a stress full time with a death of her grandmother. My daughter was going to give up and go back home since she would miss the viewing at the funeral home and there wasn't another flight leaving for hours. I purchased another ticket on flight DELTA 1748 at an additional $130.00 over what the original ticket cost.

When I finally got a call back from Lanai Clark, Delta CSR, now after two o'clock in the morning, she could only tell me that because the names were different on the ticket and credit card as being the reason for the denied boarding. She stated that when we got the text message to contact Delta we should have done complied. We never receive a message to contact Delta. Had we received a message to contact them we would have, I work at the airport in Honolulu and it would have been easy to contact Delta. They were able to contact my daughter to tell her she could check in her bags, but not to tell her her ticket was flagged?

I asked her to look at the new ticket i had just purchased and she stated that that too was flagged as fraudulent. Shouldn't it be up to the credit card company to determine fraud? I am speaking with a Delta rep and explaining all this to her and she's telling me there's nothing she can do! I'm dumbfounded. If a Delta rep can't help me out with a Delta problem, what am i suppose to do at three o'clock in the morning in Hawaii? I insisted that she get in touch with the fraud department and unflag the second ticket so that my daughter could get on the flight and get to her grandmothers funeral. Finally someone was able to unflag the second ticket and she waited over six hours to board another flight.

We took out the more expensive American Express Delta Airlines Platinum card because it offered a once a year companion ticket. Well, Covid hit and we could not travel. Delta extended the time period to use the companion ticket. So we FINALLY were in a situation to use a companion ticket. Using Delta's online booking system, I finally found the companion tickets - we have THREE stacked up - clicked on the box to use it, began the ticketing process and when I got to the final charges, it did not look like the companion ticket was honored. Wanting the Delta tickets, I contacted live chat with Delta, after hearing by voice it would take a hour on hold to talk to a love person. Finally a person (Clarissa) came on and took forever to research the matter. After much time she referred it all to a Delta Skymiles specialist. It said a 9 minute hold time but it was more like 30 minutes. This Delta rep had to re-read the previous chat, came back to say give me some time — so I held. Finally she came back on saying the companion ticket would not be honored. At no time during the ticketing process was I warned that it coule not be applied. After asking for help to use the companion ticket. the Delta agent said she could not help and to call American Express, which I did by chat - and it said to call Delta instead. I was being given a runaround! We do not feel we are being given the value of this "perk" which Delta says American Express sets the rule. Basically, I lost an entire evening with zero results in being helped.

7 June 2022

We were originally booked on flight DL1396 from ATL to ORD. We had our boarding passes in hand and spoke to check in staff at 7.20 pm if there was any earlier flight to ORD and were offered the same DL1453 which was departing at 8.16 pm. We asked the possibility of making it to the gate and were assured we had more than ample time. We ran thru security and to the gate B31 and we had reached 15 mins before departure and other passengers were still boarding and we showed our boarding pass, the gate staff whose name is Allen Robinson simply ignored us and finally said sorry you missed your slot and carried on ignoring us and won’t even respond.

When we explained to him the situation, he simply said that’s our problem and not his. We never expected utter insult from a team member of Delta Airlines and now my daughter says asked me to never book another flight with Delta if their staff are liars and unprofessional.

I literally had to beg him to put us back on our original flight which he did just because there was a Manager nearby helping another passenger In similar situation but they had called a red notice so the manager came running. He did book us on the original flight reluctantly and threw the passes on the desk. When I requested if he could check for seats in front as my daughter had a migraine and she has a problem sitting at the back, he replied “Take it or Leave it” or go to the gate and try your luck. While walking to the gate, I checked on Delta App and seats were amply available in the front which he could have helped us with but chose to be an arrogant brat

I am sorry as this is my first ever complaint against anyone as we are all humans but this was just crossing the limit!

5/24/22-Flight from Seattle to Kansas City H5X34D. My inquiring about the 20 minute baggage guarantee. It took over an hour to receive my bags. My sky miles account is [protected]. I have called the number that was given to me #[protected] and waiting on hold for an hour and 27minutes talked to Sue in Dallas.

She was unable to help me. Now I am requesting more bonus miles for all the tiime I have invested. A response is appreciated. Thank you

I was booked on flight from Fort Lauderdale to Charleston WV April 28th, 2022. My code was JNK86K and my flight on Delta #1696 to Atlanta then #4743 via Atlanta to Charleston, West Virginia. We left Fort Lauderdale on time and sat on the tar mat for over 50 minutes. As we left late, the stewardess told me 85% of the travellers will miss their connecting flights and indeed that was the case!

It took me 2 hours to contact a Delta agent to help me.

First, I paid for a flight to Charleston which I never got.

Second, they booked me on a flight to Columbus the next day, 2 hours away from my original destination and I had to find my way to where I initially paid to get to.

Third, I had already prepaid for a hotel that Thursday night which I never used and I want reimbursed as well!

The customer service is atrocious, I attempted to contact someone via text, who directed me to a phone number but the wait time was 2.5 hours! I have sent a text explaining my situation via their website and facebook and still no response.

I want to be reimbursed for what I paid for but never received. This could have been easily taken care of ifDelta notified the connecting flight to wait a little longer or had agents waiting for us when they knew the current situation.

On 3/31/22 I used Delta Vacations website to purchase a hotel/car package. I used all my points, 93,891, to pay for the booking. I was able to complete the booking online and a charge pended on my American Express card. I did not receive an email confirming my booking so I called customer service. At that time the rep could not find my booking and after a long wait for research on the reps part I was told the hotel I chose was "closed". The points however were deducted from my Skymiles account. I was told it would be a couple weeks after my Amex billing cycle, which was in 2 days, the points would be credit back. As of today, 5/16/22, they have not. I have called at least 10 different times only to be passed between many different departments. This is beyond frustrating. It is hard to believe this has never happened to anyone else and not one department has an answer for me. I get passed off every time I call. At this point I feel like I will never get the points I have earned back. I would love any help I can get.

1) I was flying out of Detroit to Jacksonville on Sunday May 15th. I had a meeting Monday Morning at 8am.

2) Delta canceled my flight and changed it to Monday Morning at 6am out of Detroit. They informed me of this on the May 14th at 4pm.

3) I had to cancel my flight and change my meeting with my customer. Delta still charged me $150 to cancel my reservation that they made on my behalf. Without notice.

4) Bottom Line. If you fly Delta. Prepare to be screwed.

I called customer service & was told wait time was 1 hour & 20 minutes. I waited the whole time on hold. When the time was up they hung up the phone. No one talked to me.

RE: Confirmation #H2PNAW for one way flight on April 12, 2022 from San Jose, Costa Rica to Los Angeles, California.

On 3/24/2022, I called Delta Reservations directly to reserve two seats for one way tickets from San Jose, Costa Rica to LAX for April 12, 2022. The trip was for emergency medical treatments for my ex-husband who is 87 years old, has a heart condition and breathing problems which make it difficult for him to walk short distances. I called Delta’s reservations direct to make the reservations instead of making them online because I wanted to use our two E-Tickets #[protected] and [protected] which were good until Dec. 31, 2023 and I wasn’t sure of how to apply them to the payment for the tickets.

On March 26, 2022, I received a Confirmation from Delta Airlines with the confirmation # of H2PNAW for Delta flight 1972 on April 12th from San Jose, Costa Rica at 8am to LAX arriving at 1:30. See Exhibits A and B

When we arrived at the airport in San Jose, Costa Rica on April 12 at 5 am to check in, we were told that the reservation H2PNAW didn’t exist for that day, that it was for March 21 and that we had booked it through Expedia which we had not, we purchased it by phone directly from Delta. I had even checked that day online on Delta’s check in system under “My trip” using that reservation number H2PNAW on April 12th and it said that we had that reservation. The ticket agent kept insisting that we did not have it. She then told us, after 1 ½ hours of discussion, that even though she couldn’t find it, she would honor it but we would have to fly to Atlanta, change planes to Dallas, stay overnight and fly to LAX the next day. This flight with all these changes would have caused great detriment to my ex-husband’s already precarious health conditions. Then she said she would try to get us on the flight on April 12th but we would have to buy new tickets for $1400. There was no discussion of refunding the $997.00 that we had already paid for the tickets previously for the confirmed flight H2PNAW. We reluctantly agreed because of my ex-husbands’ deteriorating health conditions and also because to rearrange all of the Doctor appointments which take weeks to arrange and to reschedule rental cars and hotels would have been very difficult and costly. Our tickets were purchased separately with two debit cards. Exhibit C

I was so upset with this treatment by Delta that when we arrived in Los Angeles, I went to the Bank of America and withdrew money out of that account because we had already paid for tickets and felt that charging us another $1400 was unnecessary and meanspirited. I then filed a dispute for the $698.29 against Delta with Bank Of America. See Exhibit D

I would like Delta to refund the $698.29 that Delta has taken from my Banco Nacional account and to stop trying to remove funds from my Bank Of America account causing potential reparable damage to my credit. We had already paid for tickets and received a confirmation number which was not acknowledged by Delta.

In light of my ex-husbands’ advanced age and health condition and using a wheelchair to navigate the airport terminals, for Delta to disregard our confirmed reservation H2PNAW and then to suggest that we even attempt a flight that requires changes of planes and dealing with luggage, I feel, falls under Elder abuse for financial gain and for Delta to allow this type of treatment to the elderly and disabled, Delta should be ashamed.

If Delta continues refuse to refund the monies to my accounts, I shall be forced to explore all legal remedies available to us.

Our 7:06 flight 2465 from Tulsa on 26 April 't was delayed numerous times until finally departing at 11:00 pm. The last delay due to hydraulic leak required a mechanic to come in from home. These delays resulted in missing our connection to Savannah. That flight was rescheduled for the following day. We were advised to see customer service which was severely understaffed and didn't get to us until 2:30am. They encouraged us to take a$100 voucher in lieu of a room due to our early morning flight which we did. The 8:15 flight DL2698 like the previous aircraft was delayed due to numerous mechanical problems and required an aircraft change. We finally boarded at 9:30. Both my wife and I have been in aviation our careers and never have we experienced such a sad experience.

My flight (DL2644) to Gulport from Atlanta on the 30th of march was canceled and since the hotels available was fully booked, i was given the voucher TCV [protected] and told that it will automatically be added to my Skymiles account. I called the Delta airline customer care and i was told that the Voucher is not in my name . This is suprising and frustrating as i slept in the Atlanta airport due to my flight being cancelled.

Also, my luggage was sent to me after a day (File Ref : GPTDL22208) and i was told to fill a luggage claim fund to get my refund for the things i bought when i wasn't with my luggage and i have done this but i am yet to get my payment.

I booked my flight last year for December trip to Honolulu but it was a mess!

My flight is supposed to be December 28, 2021 but it was cancelled without prior notice, I was already in the airport before I knew that flight was cancelled. Then they can't rebook me that day or in that airport, so I have to drive the next day to Portland for available flight, it is a 3 hour drive from where I live, considering the snow that time. I spent money on gas and parking fee because of that. Then, upon returning, my flight was delayed again! I got a connecting flight from HNL to LAX to PDX. My flight from LAX to PDX is delayed 3x then cancelled! So I took my chance for waiting list and I did get a seat that night , my flight is supposed to be 9aM, I end up getting a 1900 flight. I missed a day at work because of that! I was not able to complain for the past months because I had covid last January and I got busy at work!

On dec.31/2021, flight DL1679-confirmation codeG4IGJI our flight was cancelled until Jan3/2023. Had to arrange for family to drive back from Wisconsin to pick us up, plus we had to get another PCR test at the cost of $150 per person which we had to have done 2x per person. Our luggage was delayed and had to come back to MPLS airport another 1/1/2 hour round trip to pickup.

On the Jan.3 we had a good trip to Calgary ab then told flight our destination flight to Victoria BC cancelled until Jan 4/2022. We called family to come get us for the night then take us back to Calgary airport for flight Jan 4/22

I would like to get compensation for all the disruptions we encounter.

Thank you,

Bonnie

Confirmation number GU5KKQ with flight from San Francisco to Detroit on April 2, 2022 scheduled to leave at 5:40 a.m. and arrive at 1:09 p.m. Direct flight was cancelled and new flight was scheduled for a 6:40 p.m. take off. It was not a direct flight but went to Seattle with a connection on a red eye overnight leaving at 11:20 p.m. and arriving at 6:09 a.m. on April 3 in Detroit. Further, the red eye flight to Detroit was not comfort plus as I originally paid for. I incurred additional costs for rental car, parking in Detroit one additional day, and meals on April 2.

Can you imagine a help line with a 7 - 9 HOUR wait? Delta either has a very serious problem with their reservation system or they really don't care to talk to their customers. Or, there maybe another issue at play. We made reservations using SkyMiles. After several days of not getting a confirmation number or ticket number we found that there was no record of our reservations. Trying the help line, as discussed above, was not an option. So we decided to rebook the very same flight. Imagine our surprise when the flight now cost more than twice the SkyMiles than the original reservation. So maybe the reason for the "lost" reservation was to be able to jack up the cost of the reservation?

Hello. My family just came back from Orlando last week. My college age son decided he wanted to fly back to Portland with us from Seattle rather than return to the Pasco airport by himself. Though we all completed the first leg of the journey from Orlando to Seattle, we were charged over $300 for him to switch that last little 40 minute hop from Pasco to Portland instead. Though this felt like robbery, we did it for him so we could spend a few extra days together.

My issue is that when we arrived in Seattle, our 11:00 pm flight to PDX was delayed till 12:37. This made an already long exhausting day even worse. We had been up since 6:00 Eastern time and with a couple little kids we were at our wits end. I guess I'm having trouble understanding how we can be charged an additional $300 involving a couple key strokes, while our inconvenience is worth nothing.

Ridiculous wait lines. We required special assistance for an infant and got none. We were extremely disappointed with the Delta airlines staff from start to finish. Rude employees and the staff complaining “it’s too busy” and “we are short staffed.” Will never choose Delta again and will never recommend Delta to anyone. And we are nice people who never complain.

My name is Patricia Osgood. My Frequent Flyer number is #[protected] . Email is tricia.[protected]@casemax.com.

I purchased a non-refundable ticket for business travel. I had to cancel the trip due to the death of my brother.

I followed the instructions on the delta website for cancellation of my flight and at the very end of the cancellation process, the website - says

"this ticket is non-refundable", which I understood, and "it may be eligible for e-credits".

I called customer service to find out what would make the ticket eligible for e-credits and was told that because I had cancelled on the website, per the instructions provided it was ineligible, but if I had called to cancel, I might have received an ecredit.

The customer rep was condescending and refused to provide a website, email or phone number to allow me to file a complaint.

This is an issue for two reasons:

1) A customer should not be penalized for following the directions provided on your official website.

2) If there are scenarios where a credit is provided for non-refundable tickets, those should be explained on the site.