DHL Express
Reviews and Complaints

AWB [protected] "stuck" in Customs Clearance for 7 days. All documents provided 6 Days ago. Paola Varela from this location, DHL Express 1910 W Rio Salado Pkwy Tempe, AZ [protected] is repeatedly asking for information that has been provided...6 days ago. She does not communicate, customer has spent $25 thousand dollars daily... For 7 days... Throwing away produces due to this "delay" in customs clearance. Whoever is Paola Varela's boss needs to remove her or DHL will continue to lose customers. No more DHL for us!

I have used dhl twice and both times were terrible. First time I sent a package from Canada to South Africa was told I would be there in time for my Mom’s birthday and the package was delayed. This time I was told the package would be delivered 2 days ago on 7th December 2022 and all I have had was problems from the start. I wasn’t asked to make an invoice for every single item in my package and I must give the cost and also saying it’s new or used? Because dhl Canada never told me this my package has been on hold for 2 days now. And to make matters even worse dhl Canada is blaming South Africa they said South Africa needsa the invoice. South Africa says they are waiting for the invoice that Canada forgot to send to them! I asked Canada how long it’s still going to take before my package gets delivered and he said it takes 3x before it’s processed? I don’t understand why it takes 3 days to process when you have acknowledged you have the invoice? If anything is missing from my packing I will be taking this further. DHL is incompetent and when you try phone them you can’t reach them and when do you reach someone he tells you the packing is moving it’s on its way to the receiver which is a lie. I still have no idea when my package will be delivered? Useless and atrocious service. Don’t ever use DHL!

I have a document sent from China a destination to Yemen city of Aden. Everything was fine till it reached Amman Jordon. It stayed there as transit for more than 10 days then in DHL Yemen office 4 days and is still at Sana'a - Yemen DHL office. This is not an express service anymore. The documents contains shipment clearance for the customs and I have to pay fine for late declaration. It is the worst service I experienced in my business career. No more DHL.

DHL tracking numbers

[protected]

[protected]

On Friday 25 November 2022 a DHL Mercedes Van '1GFP 671' backed into my driveway then proceeded to then deliver a parcel to the next door neighbour. Whilst it is illegal to park on someone elses driveway or to block access to that driveway, it is note worthy that, whilst that neighbours driveway had two cars they owned and parked on their driveway, it does not give that driver the right to block my driveway or park on it when delivering to another address. In particular, whilst the neighbour is a corner block, there is no reason why he could not have parked down the otherside of his block (Flagstaff Road) or, parked in one of the two car spaces in front of the park opposite, or, on the side of the road opposite. Blocking my driveway is illegal. That a member of my household was due any moment is irrelevant s the law clearly says, not in front of or on someone's driveway. I have a photo and a video from my security cameas, happy to send to you. However, it is odvious, YOU must inform your drivers it is both illegal, inappropriate and unreasonable to block or park their vehicle on the driveway. This Van has blocked my driveway once before. Maybe it is the direction of DHL to deliver quickly and blocking someone's drive is an acceptable procedure. It is not. Please advise this driver and others it is illegal. Thank you.

I ordered a part. I paid full price for the part and shipping. They shipped the product via DHL but DHL shipped it back to them for a reason neither DHL nor Rock Auto will provide to me. According the DHL tracking number, the part didn't even leave the processing center.

Now RockAuto is claiming that the cost of the return is more than the part so they won't refund me!? The return is not my fault so I should be getting a full refund!

They have stolen money from me.

my waybill : [protected]

i placed order on 14 Oct 2022 and requested to collect on 14 Oct 2022, but no DHL staff come to collect.

I rearrange on 16 Oct and the earliest recollection date is 17 Oct 11:30 - 13:30, however finally still no one come to collect.

My parcel is important document which need to send to Taiwan, if it is not urgent i don't need to pay so much for dhl.

Please follow and let me know when will DHL come to collect my parcels

Waybill No.

[protected]

The delivery was meant to be today (26/09/2022). I got an email toawrds the end of the day stating: "We were unable to deliver your DHL Express shipment with waybill number [protected] from UNIVERSITY OF BATH today because you were not home at the time of our attempted delivery." This is total rubbish. I have been in my home office all day which is next to my front door. No attempt was made to deliver and instead the delivery driver made up a lie. I have wasted a whole day. Pleasde resolve this. Utterly uselss service

On August 15th, 2022 @ a little before 5pm, a DHL Express driver delivered my package, all was good till he went to leave. That is when he hit my son's basketball goal and destroyed the whole base, so much so that the pole would no longer stand up, and he broke the backboard as well. He knew he hit it stopped looked at it then drove away. My husband and daughter witnessed the whole thing as well as a couple of gentlemen that were working on my neighbor's house. I contacted the local office in Oklahoma City and was contacted the next day by someone who just keeps telling me that he will get back to me and never does. I have witnesses and pictures but still nothing is getting done about it. It is going to cost me a minimum of $350 dollars to replace his goal. This is unacceptable and bad customer service.

I got 2 shipment from Japan and each package are the same dimension and weight. 1st shipment I got a duty fee for a total of $97.50 and it shows all the breakdown of the fees.

2nd shipment I got a duty fee for a total of $187.50 and I was charged $90 more. I saw the break down on each fee and it came out to be $97.50 which is the same as the first shipment. So I like to know where is the breakdown for that $90 charge? I called DHL and they routed me to the Clearance Department and was left with an automated voice message. I left a message and did not hear a response from them. I might have a feeling that I might be overcharged overall on my duty fee

UPS came to my door, rang and left the package at my door. DHL driver came to pick up an international package and stead of ringing he took the package and left. He looked before through the glass door to make sure noone was watching him.

I have it all in video both the ups driver leaving the package and DHL driver taking it with him. His face is nice and clear.

I live in a gated community so there are videos of him coming in.

I tried the ''deliver to safe location if not in'' and nominated greenhouse - was very niaive of me to expect it to be followed

We were in the house but the driver failed to knock and left it outside the garage, and must have illegally signed the sheet on my behalf.

Yet again DHL has let your customer down, following last weeks episode - THREE attempts to call at the correct property for a collection

Also the parcel was left at 13.45 - way different from your stated time of 17.44 to 18.44

Your form is telling me that the postcode is wrong - it is not although YOUR label has been printed in a distorted fashion and has probably been read by your equipment as SP1 5AT - no it still says it is incorrect, so cannot submit this form

You need to seriously pull your socks up. Next time I will be submitting my invoice for wasted time and expect it to be paid.

A copy of this note will be sent to your company secretary for action.

On Sept 12, 2022 we had a package delivered from DHL. The driver stood at the stairs and threw the package onto the porch. This package was clearly marked Fragile Glass and Beni Cultural Work of Art (See Photos). This piece of custom glass artwork was the result of several months work in which the artist passed away shortly after completing the project. This artwork required us to fly to Venice Italy to approve, inspect and pay for the piece. The malicious actions of the driver with no regard for the contents was intentional and has caused great emotional trauma to my wife who had a personal relationship with the artist. The piece was broken and there is no possible way to replace it. We spoke with a DHL representative who could only apologize and say that we would have to work through the artist to get reimbursement. Well since the artist is no longer with us that is a little hard to accomplish. I hope you can view the video from the link below.

https://ring.com/share/15876b21-9d7a-42e3-8ef7-c27914617a0a

DHL is pressuring me to pay duties on a package that is valued below $800 which by law I am not require to pay duties on. I purchased a shoe from a boutique in italy valued at $725.28. at 7 am i RECEIVED a text asking meto pay $78. knowing that this was a mistake, i immediately contacted their 800# which refused to transfer me to their billing department. I had to google the number called billing, and they are just completely RUDE, UNHELPFUL, and will hand up the phone on people for nothing. When I finally got hold of someone, She stated well you received a different package " which I already paid $155 DUTIES ON because the value was 1300 which is also over priced because this item is taxed at 9% NOT the percentage they charged me". I wanted this 78$ bill to be adjusted off because it is clearly a MISTAKE. they all refused and told me they would send the item back to the sender. I BASICALLY HAVE NO CHOICE BUT TO PAY THIS OUTRAGES ILLEGAL BILL. who are they giving the money to ? because i even called the CUSTOMS office and they assured me I shouldn't have to pay customs duties on items valued below 800$. NOW AGAIN im left with this bill. NOT to mention, they have been overcharging me each time. they are unprofessional, unethical, and should not be operating at all. this company needs an overhall. I contacted many other brokers who also assured me I shouldn't have to pay for this package. howEver DHL BROKERS decide i thinkI think this is how DHL makes money. by inflating bills.

always over charge me duties for items not sure what they do with the money but if customs requires a 9% payment, they instead charge me 20%. I always have to dispute and go through hoops if i GET LUCKY I can get the bill adjusted. They only allow 5 days for all disputes to be resolved " although they don't work weekends, yet they count weekends within the 5 days.

8/17/22 DHL delivered a package to my apartment complex package room. It clearly states on the door that all packages are to be placed in secure lockers. DHL left the package on the floor of the room. He took a picture of it on the floor of the room and he signed "Sarah Package Room" and marked the package as delivered.

I never received the package since I never received a locker code and when I checked the room there was no package in the room.

DHL's policy is that a claim has to be made from the delivering company-SHEIN denies my claim since their records show the package was delivered.

I have tried contacting customer service, which is a bunch of prompts. Even in the chat help, they refused to offer any additional helpful information. When I asked for a phone number of someone who would actually answer the phone, he gave me the same customer service number I've been unsuccessful with, and then he immediately left the chat. Essentially hanging up on me!

I have a case number with DHL but they will not pursue the matter further.

They have proof that their driver was at fault and they say that SHEIN has to refund the product.

I had a urgent parts for a construction project in Palawan. Parts were coming from Tokyo to Palawan door to door the shipment was held up in Manila no reason given. I had to pick up myself in Manila to meet deadlines and was hit was 10 days storage charges again without any notice a myriad of excuses and lies. Took 4 hours to retieve my items from Manila hub and was blatantly extorted for extra charges. Definitely some sort of scam going on here in the Philippines

I sent a package on 3/21/22 to Dubai & was received on 3/26/22. I requested a proof of delivery be sent to my email. I need it for court. The judge did not accept the proof because the recipient's name is not written on the delivery page. I asked for another delivery letter but my request was over 90 days so there's no way I get can one.

I was referred to my local branch, submitted a letter. I followed up this morning and she said she forwarded it to Puerto Rico. The reason why I'm seeking your help.

The package above never made it to my home i have checked everywhere around my home and it is nowhere. Can you please help me with this matter. I have contacted the company and they say to contact you. The product was from dearl lover wholesale.

Dear Sir/Madam

We contact DHL Shanghai to open our account, way back we used to work with DHL, then we has stop using the services , now as we moved our online business we wanted to use the service.

As all the formalities were done and finally we were to start to run the business , I was informed by my shipping clerk that account is not ready.

The reason he gave me some pending issue of the payment way back in 2014.12.30.

I want to really go to the root cause of this issue were we lost RMB400K worth of goods and DHL could give us complete investigation report , I have complete file on this.

Including that these Items immediately came on taobao just after 1 week , so the products were not lost by with the help of DHL it was stolen.

More over if this was the case why DHL from 2014 hasn;t file any court case against us.

As their may internal involvement.

Reg

Simrat

Package - [protected]

Good morning, my employer sent me a new laptop by your express service last Monday 1st August. They were told it would arrive by Wednesday at the latest. It is now Saturday 6th and still no arrival. These are the issues I have:

- Your staff who were spoken to at least 3 times per day, told us something different every time.

- I have been charged with 102 Euro import tax that was not mentioned when the package was sent.

- Your automated tracking system is a joke as kept telling me it was going to arrive so I stayed in all day every day this week just in case

- I have lost earnings and may lose this contract as it is time sensitive.

I appreciate that due to Brexit there are tighter restrictions etc but this is quite frankly not acceptable and I will not be recommending DHL to anyway.

Matthew Crofts

A package was sent to me from China by DHL, arrived on 25/07/2022. I filled all the papers they needed to clear the package from Romanian customs since the 25/07/2022 and till today 03/08/2022. Still under process and i contact them on daily bases and they say under process. And now when i called them they said they need paper translation of the invoice from english to Romanian and that they sent email. No email were sent and asked to send me a prove of sending the email, they refused.

And till now don’t know when i will receive my package